I left my information for a manager after they managed to get my order completely incorrect a third day in a row. I've yet to receive a call. Nothing has changed. I won't return to this location. They didn't refund my money either.First two times, they made me a quesadilla when I ordered a wrap, but at list it was a similar dish I guess, so I gave them the benefit of the doubt. I took it back and they remade it. I checked at the store, so at least I wasn't too far. I do not eat meat. So I always order no chicken, sub plant based protein or a vegetarian dish in the first place. Third time they gave me a turkey bacon sandwich instead of my wrap. I had to skip my lunch to drive all the way back. Every single time for 3 orders in a row within 1 week. They managed to get my order wrong. The bag, the name, all correct. But they put a non-vegetarian or not even close item in my bag. I'm glad I'm not removing something I'm allergic too. Then they get an attitude when I come back. "I made your wrap, it's correct, maybe someone took your bag." I have my bag, with my name on it. Maybe they do it to keep the free food when you bring it back ??
Atmosphere: 3
Food: 1
Service: 1
Destiny Posso (Velencia)
I left my information for a manager after they managed to get my order completely incorrect a third day in a row. I've yet to receive a call. Nothing has changed. I won't return to this location. They didn't refund my money either.First two times, they made me a quesadilla when I ordered a wrap, but at list it was a similar dish I guess, so I gave them the benefit of the doubt. I took it back and they remade it. I checked at the store, so at least I wasn't too far. I do not eat meat. So I always order no chicken, sub plant based protein or a vegetarian dish in the first place. Third time they gave me a turkey bacon sandwich instead of my wrap. I had to skip my lunch to drive all the way back. Every single time for 3 orders in a row within 1 week. They managed to get my order wrong. The bag, the name, all correct. But they put a non-vegetarian or not even close item in my bag. I'm glad I'm not removing something I'm allergic too. Then they get an attitude when I come back. "I made your wrap, it's correct, maybe someone took your bag." I have my bag, with my name on it. Maybe they do it to keep the free food when you bring it back ??
Atmosphere: 3
Food: 1
Service: 1
Drea Far
I ordered ahead and my husband went inside to pick up the order. As soon as my husband came in the car the flatbread felt cold. I opened it and everything was cold! I went back inside and the manager gave a lame excuse to why it was cold. They obv didn't heat up the flatbread sandwich. I was annoyed and I wont be going back after always giving them the benefit of doubt, many years later they still suck.
Atmosphere: 1
Food: 1
Service: 1
Casey Beus
Ordered a Triple Berry Oat, got home and realized it's a watery Acai Berry Boost--in the future, will be avoiding this
Atmosphere: 2
Food: 1
Service: 3
Makayla Sheets
If i could i would leave 0 stars. One of your employees, Ariana S is highly highly rude. I walked in this morning asked her how she was doing; she ignored me. I proceed to order and then when I say one thing she asks me “are you done” as if she was rushing me and I was wasting her time. She starts making my food and when she is done making it she slams it on the counter and walks away. She doesn’t say thank you , she doesn’t say have a good day. She just slams my food and walks off. Very very rude and unprofessional. In all honesty she is lucky I did not go off as much as I wanted to.
Irish Rodriguez Kenny
I place an order for a delivery and ordered a smoothie and a salad. I paid extra fee for extra dressing! When it got delivered the extra dressing wasn’t there. I called the place and all they can say is sorry it’s my first day and there’s nothing I can do! What a worst customer service!!!
Jewel L.
I went to this cafe for lunch today and could not find my favorite sandwich on the menu. I asked if they changed the menu and man at the counter said they had recently changed it. When I said I would miss the chicken caprese sandwich he said they could make me one. This location is always clean and has good service but I appreciated the extra effort to accommodate today. And I enjoyed the caprese sandwich!
Jasmine Williams
The smoothie I ordered tasted watered down and the fruit tasted spoiled. I asked if I could get something else. I was willing to pay the difference for it. Or a remake would suffice and the cashier told me no. He tried to charge me for another smoothie. I had to walk out and throw away a $7 that was inedible. Used to come here so often and now the quality has gone down tremendously
Oliver Arevalo
Exactly what you expect. I order from the app, the app says it'll be ready in 20 minutes. I take 12 minutes to get there, and my (delicious) food is already waiting for me. They do it right. Also, friendly!
Cree G.
I went in about 4:30 on a weekday to tried one of their" Summer Mocktail s". There were only two other people in the place waiting for their orders . The place was quiet , nice and clean .I was undecided on which Mock tail to get so I got the girl who took my order to surprise me . To my surprise the girl ordered me an Strawberry margarita. I didn't know what to expect but this taste actually good . I willBe coming back to try the other two they had on the menu.
According to the manager, this is the new way that tall tropical smoothie cafes make their breakfast burritos. Something does not seem right here. This is a smoothie burrito. I think they are confusing their ingredients
Andre
Ok service. I received my after 2 customers ordered after me. All I ordered was a smoothie
Francheska P.
Terrible terrible terrible Service. Had a team member handle my food so aggressively. Argue with me about the spelling of my name. Refused to give me his name then lied to me about his name when I asked when a manager would be available I was told one wouldn't be in until next Friday. I speak with the shift lead and get my food refunded because I lost my appetite after dealing with such a rude employee unprovoked. To make matters worse I call today to speak to the manager - his name is Alex. He did not care. lol. His demeanor on the phone was so nonchalant you could tell he didn't give a s*** about my experience. Didn't even attempt to remedy the situation and then asked me "what I would want him to do" after I expressed to him that I am in a similar position and truly appalled at how he was handling it. I'm so sick of these franchise owners not upholding the standards of these companies. At the very least I should be treated fairly and with respect. Will never go back to this location. Oh - the employee who was disgustingly rude his name is ALEJANDRO but he lied to my face and told me his name was Steven. Restaurant was also dirty. Do not recommend. There are better tropical smoothies.Someone tried to threaten me to remove this review LOL
Piash Debnath
I ordered in advance for a pick up smoothie. When I got to the counter i think the manager was training someone it looked like on the register. No hi or anything from anyone. Continued to be ignored 2 feet from them for like 3-5 minutes. And then they just leave. Then a girl finally comes from the back and finally gets my order. Crazy bad customer service
Adam Schultz
Stopped for lunch with my son. The cashier taking our order was chewing gum with his mouth open and talking with a friend while I tried to place the order so he was distracted. When we got our food the chicken wraps were falling apart. Not a great experience at all.
I left my information for a manager after they managed to get my order completely incorrect a third day in a row. I've yet to receive a call. Nothing has changed. I won't return to this location. They didn't refund my money either.First two times, they made me a quesadilla when I ordered a wrap, but at list it was a similar dish I guess, so I gave them the benefit of the doubt. I took it back and they remade it. I checked at the store, so at least I wasn't too far. I do not eat meat. So I always order no chicken, sub plant based protein or a vegetarian dish in the first place. Third time they gave me a turkey bacon sandwich instead of my wrap. I had to skip my lunch to drive all the way back. Every single time for 3 orders in a row within 1 week. They managed to get my order wrong. The bag, the name, all correct. But they put a non-vegetarian or not even close item in my bag. I'm glad I'm not removing something I'm allergic too. Then they get an attitude when I come back. "I made your wrap, it's correct, maybe someone took your bag." I have my bag, with my name on it. Maybe they do it to keep the free food when you bring it back ??
Atmosphere: 3
Food: 1
Service: 1
I left my information for a manager after they managed to get my order completely incorrect a third day in a row. I've yet to receive a call. Nothing has changed. I won't return to this location. They didn't refund my money either.First two times, they made me a quesadilla when I ordered a wrap, but at list it was a similar dish I guess, so I gave them the benefit of the doubt. I took it back and they remade it. I checked at the store, so at least I wasn't too far. I do not eat meat. So I always order no chicken, sub plant based protein or a vegetarian dish in the first place. Third time they gave me a turkey bacon sandwich instead of my wrap. I had to skip my lunch to drive all the way back. Every single time for 3 orders in a row within 1 week. They managed to get my order wrong. The bag, the name, all correct. But they put a non-vegetarian or not even close item in my bag. I'm glad I'm not removing something I'm allergic too. Then they get an attitude when I come back. "I made your wrap, it's correct, maybe someone took your bag." I have my bag, with my name on it. Maybe they do it to keep the free food when you bring it back ??
Atmosphere: 3
Food: 1
Service: 1
I ordered ahead and my husband went inside to pick up the order. As soon as my husband came in the car the flatbread felt cold. I opened it and everything was cold! I went back inside and the manager gave a lame excuse to why it was cold. They obv didn't heat up the flatbread sandwich. I was annoyed and I wont be going back after always giving them the benefit of doubt, many years later they still suck.
Atmosphere: 1
Food: 1
Service: 1
Ordered a Triple Berry Oat, got home and realized it's a watery Acai Berry Boost--in the future, will be avoiding this
Atmosphere: 2
Food: 1
Service: 3
If i could i would leave 0 stars. One of your employees, Ariana S is highly highly rude. I walked in this morning asked her how she was doing; she ignored me. I proceed to order and then when I say one thing she asks me “are you done” as if she was rushing me and I was wasting her time. She starts making my food and when she is done making it she slams it on the counter and walks away. She doesn’t say thank you , she doesn’t say have a good day. She just slams my food and walks off. Very very rude and unprofessional. In all honesty she is lucky I did not go off as much as I wanted to.
I place an order for a delivery and ordered a smoothie and a salad. I paid extra fee for extra dressing! When it got delivered the extra dressing wasn’t there. I called the place and all they can say is sorry it’s my first day and there’s nothing I can do! What a worst customer service!!!
I went to this cafe for lunch today and could not find my favorite sandwich on the menu. I asked if they changed the menu and man at the counter said they had recently changed it. When I said I would miss the chicken caprese sandwich he said they could make me one. This location is always clean and has good service but I appreciated the extra effort to accommodate today. And I enjoyed the caprese sandwich!
The smoothie I ordered tasted watered down and the fruit tasted spoiled. I asked if I could get something else. I was willing to pay the difference for it. Or a remake would suffice and the cashier told me no. He tried to charge me for another smoothie. I had to walk out and throw away a $7 that was inedible. Used to come here so often and now the quality has gone down tremendously
Exactly what you expect. I order from the app, the app says it'll be ready in 20 minutes. I take 12 minutes to get there, and my (delicious) food is already waiting for me. They do it right. Also, friendly!
I went in about 4:30 on a weekday to tried one of their" Summer Mocktail s". There were only two other people in the place waiting for their orders . The place was quiet , nice and clean .I was undecided on which Mock tail to get so I got the girl who took my order to surprise me . To my surprise the girl ordered me an Strawberry margarita. I didn't know what to expect but this taste actually good . I willBe coming back to try the other two they had on the menu.
Restaurantji Recommends
According to the manager, this is the new way that tall tropical smoothie cafes make their breakfast burritos. Something does not seem right here. This is a smoothie burrito. I think they are confusing their ingredients
Ok service. I received my after 2 customers ordered after me. All I ordered was a smoothie
Terrible terrible terrible Service. Had a team member handle my food so aggressively. Argue with me about the spelling of my name. Refused to give me his name then lied to me about his name when I asked when a manager would be available I was told one wouldn't be in until next Friday. I speak with the shift lead and get my food refunded because I lost my appetite after dealing with such a rude employee unprovoked. To make matters worse I call today to speak to the manager - his name is Alex. He did not care. lol. His demeanor on the phone was so nonchalant you could tell he didn't give a s*** about my experience. Didn't even attempt to remedy the situation and then asked me "what I would want him to do" after I expressed to him that I am in a similar position and truly appalled at how he was handling it. I'm so sick of these franchise owners not upholding the standards of these companies. At the very least I should be treated fairly and with respect. Will never go back to this location. Oh - the employee who was disgustingly rude his name is ALEJANDRO but he lied to my face and told me his name was Steven. Restaurant was also dirty. Do not recommend. There are better tropical smoothies.Someone tried to threaten me to remove this review LOL
I ordered in advance for a pick up smoothie. When I got to the counter i think the manager was training someone it looked like on the register. No hi or anything from anyone. Continued to be ignored 2 feet from them for like 3-5 minutes. And then they just leave. Then a girl finally comes from the back and finally gets my order. Crazy bad customer service
Stopped for lunch with my son. The cashier taking our order was chewing gum with his mouth open and talking with a friend while I tried to place the order so he was distracted. When we got our food the chicken wraps were falling apart. Not a great experience at all.