Tropical Smoothie Cafe

9363 Atlee Rd Suite 2101, Mechanicsville
(804) 277-3658

Recent Reviews

Amanda Sowers

The sweet potato side was half the portion it used to be and it smelled weird and was way softer like it was rotten. The wrap was ok but very poorly put together.

Atmosphere: 3

Food: 2

Service: 3

Wendy Pike

The staff is kind of rude, I watched one employee put together a bowl using her bare hands to place the fruit, and then the turkey bacon ranch sandwich I ordered still had the paper on the meat.

Tamara Clark

Walked in and stood waiting for someone to offer assistance. Never happened!! Customer service is a must!!

Food: 4

Service: 1

amy cheney

Legit the SLOWEST service in all the land. People left the store because it took too long. This is my third time since moving here I’ve tried and this is the last. Took FOREVERRRR

Ayzha Talley

I walked in just now. The worker looked at me, went into kitchen, and ignored me for nearly 10minutes. I was the only person in the store waiting. I ended up just leaving and a few minutes after the employee got in her car and left. Really strange and poor service.

Service: 1

Myles Bryan

me and my crew copped sum smoothies from dis joint ‘twas

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wrap

Lin Brann

Fast and friendly service. Clean.

Atmosphere: 5

Food: 5

Service: 5

Merissa J.

Most of the people working there didn't care enough, it was nicer when there were people who cared about how stuff got presented. The place is not always clean and the food isn't even done right sometimes.

Derrick Wilson

First time visiting this location, Quick for lunch time service, my sunset sunrise with TBR wrap was go good … very good clean vibe and atmosphere.Parking: Small parking lot in-front if shopping center

Recommended dishes: Turkey Bacon Ranch on a Wrap, Wrap

William Clatterbuck

I said id never go back… but i did. I walked up to the register and saw an employee making a wrap without gloves. I thought that was wild enough. 5 seconds later she turned her head and her long hair touched the wrap. I left. About 5:25pm on 10/14/23 in case the owners wanna pull cameras. Hope you guys are gone soon and something better can be put in this suite.

Matt Tate

Just wanted to write a quick review about how unwelcoming the short little manager lady just made me feel.Usually the staff is great, and I'm sure they still are.Never met this lady but she was snarckie, dismissive, and rude. All in less than 30 seconds.Hope corporate sees this and tells her that customer service is almost 100% of being in the food service industry.

Atmosphere: 3

Food: 4

Service: 2

Susan Salayai

Love the smoothies...food is good. The prices aren't that bad...

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Turkey Bacon Ranch on a Wrap, Wrap

Deja Etheridge

If you’re looking for horrible service this is the location for you! On 3 separate occasions I have tried to give this location a chance but the workers are awful and terrible representation of this company. 1st experience: Pre-ordered on the mobile app due to having a short lunch break during the work week. Order was not even started by the time I arrived at the empty restaurant (I see why) and exceeded the promise time by 20+ mins. 2nd experience: Pre-ordered on the app, order was completed on time and waiting in the cubby however I needed to add more to my order upon arrival. I ordered at the kiosk then grabbed my mobile order and sat down. The female employee rushes over to me with an attitude and raised her voice at me “THATS NOT YOURS”. Not only was she rude but also in the complete wrong - pick a struggle. 3rd experience was today around 2:45 pm. There’s two female workers. One is in the back actively making a wrap order and the other one had walked right past me, no greeting, and was more concerned about something she was staring at outside. I didn’t realize she was an employee until as I’m standing at the counter waiting to place an order, she walks right past me again, doesn’t speak and goes directly to the back. The employee making the wrap glances at me a few times then after severals minutes of me just standing there, she asked her co-worker that was looking out the window if I had placed my order yet. At that point I answered for her that I did not and walked out.

Atmosphere: 1

Food: 1

Service: 1

Tom Oldharp

Waited 30 minutes for smoothies.Was told they were doing food then watched them make food for other people.Literally the worst service I’ve ever had.

Atmosphere: 1

Food: 1

Service: 1

Patricia Allen

Waited over 30 minutes for 2 smoothies. I lady ahead of me and 2 mobile orders. The staff acted like they hate their life.

Atmosphere: 1

Service: 1

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