I received an email from Cold Stone wishing a “happy birthday to the coolest person we know” with an offer to “buy one get one” on an ice cream creation. The team at the store made what we requested, but when the manager, Drew, refused to honor my birthday coupon because it was not connected to my phone number. The coupon does not say anywhere on it that a phone number is required to use it. Additionally, Drew was condescending and not at all helpful, not offering any solutions. He said I could sign up for some account, but that the coupon still couldn’t be used even if I did that. I don’t understand why Cold Stone would send me a coupon and not honor it. Why even send the email in the first place? My birthday experience was anything but sweet.
Atmosphere: 4
Food: 5
Service: 1
X. Natasha Lindeback
Shakes are great but whenever I order some for my household via Door Dash it takes us several minutes figuring out who each shake belongs to because they are never labeled in any way. Not sure why this isn’t done.
Kevin L.
The ice cream is just alright. The only reason I came here was because I had a BOGO for my birthday month. When I went in to use it and showed the staff the email, I had to put a number in that I had set up years ago. I had no idea what the old number was and the staff just shrugged their shoulders and said sorry even though I could clearly show them the email coupon. Will def not come back.
ALICIA R
The service was not that great. The staff member almost acted like he was to busy to even serve us. There were very few tables inside that hadn’t been clean.. but the icecream was ok. It did start melting immediately.. wish they kept it cooler like the place up the street (Gelati Celesti)
Alicia R.
The service was not that great. The staff member almost acted like he was to busy to even serve us. There were very few tables inside that hadn't been clean.. but the icecream was ok. It did start melting immediately.. wish they kept it cooler like the place up the street (Gelati Celesti)
Ross Workman
I absolutely love the ice cream here and the endless possibilities of flavors. If you're unfamiliar with Cold Stone, you pick a base ice cream and then choose mix ins. It's fun and delicious. Service for the most part is standard. This is a good place if you're craving ice cream.
Laura Maher
Overpriced - and nothing like what the photos depict (see my comparison). Many other options locally for better service and better ice cream.
Josh Thorne
Excellent ice cream and service
Nelda H.
Poor customer service. I spoke to the associate and he wouldn't even open his mouth to speak back. I had to intentionally repeat myself and say hi, how are you today? He wouldn't even look me in the eye to respond back. I won't be a return customer.
Loyal customer for the past 18 years. Always a great place to stop and get ice cream. I’ve been seeing the manager since I was in high school it is great to see the consistency in standards, taste, and ability to please the customers. Prices are pretty standard, great seating if you want to enjoy indoors, also outdoor seating for those who want to sit in the sun.Highly recommend you making a stop if you ever want ice cream!Recommendations include cookie dough, cotton candy, and birthday cake remix.
Colin Runac
Friendly staff and good ice cream
Easton D.
Really good they even have nintendo switch game themed ice cream and you can enter a giveaway for nintendo games.
Ron DeFoe
Still one of my favorites for ice cream and they even have so.e gluten free items if you have that need.
Always a good treat!
Atmosphere: 5
Food: 5
Service: 5
I received an email from Cold Stone wishing a “happy birthday to the coolest person we know” with an offer to “buy one get one” on an ice cream creation. The team at the store made what we requested, but when the manager, Drew, refused to honor my birthday coupon because it was not connected to my phone number. The coupon does not say anywhere on it that a phone number is required to use it. Additionally, Drew was condescending and not at all helpful, not offering any solutions. He said I could sign up for some account, but that the coupon still couldn’t be used even if I did that. I don’t understand why Cold Stone would send me a coupon and not honor it. Why even send the email in the first place? My birthday experience was anything but sweet.
Atmosphere: 4
Food: 5
Service: 1
Shakes are great but whenever I order some for my household via Door Dash it takes us several minutes figuring out who each shake belongs to because they are never labeled in any way. Not sure why this isn’t done.
The ice cream is just alright. The only reason I came here was because I had a BOGO for my birthday month. When I went in to use it and showed the staff the email, I had to put a number in that I had set up years ago. I had no idea what the old number was and the staff just shrugged their shoulders and said sorry even though I could clearly show them the email coupon. Will def not come back.
The service was not that great. The staff member almost acted like he was to busy to even serve us. There were very few tables inside that hadn’t been clean.. but the icecream was ok. It did start melting immediately.. wish they kept it cooler like the place up the street (Gelati Celesti)
The service was not that great. The staff member almost acted like he was to busy to even serve us. There were very few tables inside that hadn't been clean.. but the icecream was ok. It did start melting immediately.. wish they kept it cooler like the place up the street (Gelati Celesti)
I absolutely love the ice cream here and the endless possibilities of flavors. If you're unfamiliar with Cold Stone, you pick a base ice cream and then choose mix ins. It's fun and delicious. Service for the most part is standard. This is a good place if you're craving ice cream.
Overpriced - and nothing like what the photos depict (see my comparison). Many other options locally for better service and better ice cream.
Excellent ice cream and service
Poor customer service. I spoke to the associate and he wouldn't even open his mouth to speak back. I had to intentionally repeat myself and say hi, how are you today? He wouldn't even look me in the eye to respond back. I won't be a return customer.
Restaurantji Recommends
Loyal customer for the past 18 years. Always a great place to stop and get ice cream. I’ve been seeing the manager since I was in high school it is great to see the consistency in standards, taste, and ability to please the customers. Prices are pretty standard, great seating if you want to enjoy indoors, also outdoor seating for those who want to sit in the sun.Highly recommend you making a stop if you ever want ice cream!Recommendations include cookie dough, cotton candy, and birthday cake remix.
Friendly staff and good ice cream
Really good they even have nintendo switch game themed ice cream and you can enter a giveaway for nintendo games.
Still one of my favorites for ice cream and they even have so.e gluten free items if you have that need.
Great ice cream and great service!