Ice cream half full. Waited on next people to come in and ignored me as I was checking out.
Atmosphere: 1
Food: 1
Service: 1
Sara Lynn Carter
Third time getting hair in our ice cream. Refused refund without a 30 min drive to show them the last time. Now hair embedded in cupcake. Gross! THREE TIMES HAIR IN MY EXPENSIVE ICE CREAM!
Food: 1
Service: 1
Marcus Carter
The last 2 times my family has gone here we’ve received hairs in our ice cream, and they refuse to refund unless we bring the ice cream back. (We order takeout and live 15 min away) We have been regular customers here for a long time, but now will be going to the Hampton location.
Atmosphere: 2
Food: 1
Service: 1
thebestever F
I tried the going bananas jello pudding signature creation ?. The best ? so happy I did.
Atmosphere: 5
Food: 5
Service: 5
dave tanghal
I ordered coffee and butter pecan and the lady helping us put caramel apple instead of the butter pecan. I told them it was this one (pointing at the butter pecan) and they said "No, that's caramel apple" with some attitude. I then let them know that the label tells me different. So they just switch the Ice cream trays. It was indeed not butter pecan (crazy right? ?). It should be expected of those who work there to know what each flavor is?♂️
Service: 1
Samantha Bonita
I truly Love me some ColdStone! Oyster point location is always, clean with quick, friendly, helpful employees. I work late so them being open after 9 is even better! Had a 5$ coupon today and decided to get a waffle bowl and Yummmmm ? If you Love chocolate like me, You can not go wrong with the chocolate devotion! They definitely have a regular with me!Ice cream, you scream, we all scream for ice cream! Lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Devotion
PURGExGODDESS
Great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own
Kyara Frederic
Very clean, lovely employees!
Atmosphere: 5
Food: 5
Service: 5
angela goodrich
Amazing friendly staff! Team member took time to ask me how was my day! That's awesome, keep up the great work cold stone Newport News!
You sure get a bang for your buck. Love this place.
SR SHARIF
Clean, good food quality and amazing service.
ABU SAYED
Friendly staff. Always nice and clean. Reasonable price. Highly recommended.
August L.
Staying at Camp Cardinal and looking for an ice cream place. We haven't had cold stone in years. Staff was super friendly. Ice cream was delicious as always! We had a great time.
Sanjari Habib
Amazing quality!! The best ice cream in Newport News. I’ve gone to many cold stones but this one was outstanding. Great customer service and quality. Check this place out for a quick treat if you are in the area!
Ice cream half full. Waited on next people to come in and ignored me as I was checking out.
Atmosphere: 1
Food: 1
Service: 1
Third time getting hair in our ice cream. Refused refund without a 30 min drive to show them the last time. Now hair embedded in cupcake. Gross! THREE TIMES HAIR IN MY EXPENSIVE ICE CREAM!
Food: 1
Service: 1
The last 2 times my family has gone here we’ve received hairs in our ice cream, and they refuse to refund unless we bring the ice cream back. (We order takeout and live 15 min away) We have been regular customers here for a long time, but now will be going to the Hampton location.
Atmosphere: 2
Food: 1
Service: 1
I tried the going bananas jello pudding signature creation ?. The best ? so happy I did.
Atmosphere: 5
Food: 5
Service: 5
I ordered coffee and butter pecan and the lady helping us put caramel apple instead of the butter pecan. I told them it was this one (pointing at the butter pecan) and they said "No, that's caramel apple" with some attitude. I then let them know that the label tells me different. So they just switch the Ice cream trays. It was indeed not butter pecan (crazy right? ?). It should be expected of those who work there to know what each flavor is?♂️
Service: 1
I truly Love me some ColdStone! Oyster point location is always, clean with quick, friendly, helpful employees. I work late so them being open after 9 is even better! Had a 5$ coupon today and decided to get a waffle bowl and Yummmmm ? If you Love chocolate like me, You can not go wrong with the chocolate devotion! They definitely have a regular with me!Ice cream, you scream, we all scream for ice cream! Lol
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Devotion
Great!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own
Very clean, lovely employees!
Atmosphere: 5
Food: 5
Service: 5
Amazing friendly staff! Team member took time to ask me how was my day! That's awesome, keep up the great work cold stone Newport News!
Atmosphere: 5
Food: 5
Service: 5
Flavor was yummy
Restaurantji Recommends
You sure get a bang for your buck. Love this place.
Clean, good food quality and amazing service.
Friendly staff. Always nice and clean. Reasonable price. Highly recommended.
Staying at Camp Cardinal and looking for an ice cream place. We haven't had cold stone in years. Staff was super friendly. Ice cream was delicious as always! We had a great time.
Amazing quality!! The best ice cream in Newport News. I’ve gone to many cold stones but this one was outstanding. Great customer service and quality. Check this place out for a quick treat if you are in the area!