Was a bad experience, food took forever, they didn't have many items and service was sub par
Atmosphere: 1
Food: 2
Service: 3
Deborah Isabella
The 55+ breakfasts were good. The location was clean. The staff were more interested in talking to friends than waiting on us. We didn't feel as if they were glad to see us or to have our business.
Atmosphere: 4
Food: 5
Service: 4
Robert Silver White
I had to wait 10 minutes before being seated, and another 15 minutes before being approached by a waitress. I waited for her to bring more coffee but that never happened. She never came back to see if everything was okay. I really wanted to get out of there. When I got her attention, I let her know that I wanted a "to go" container. She acknowledged but it never came. I was visiting from out of town and when I come back there to Newport News Virginia I WILL NOT BE GOING BACK TO IHOP.
Atmosphere: 1
Food: 5
Service: 1
Landon Pierce
House some , professional server, hidden (EarthAngel)....I want her energy,....I hope she age backwards.....great personality
Brandi
Took my family there for dinner tonight and it was a horrible experience. We will not be returning. We showed up about an hour and a half before closing and the cook was the only person in the building so he seated and served us. It was two adults and two toddlers so as usual we expected the kids eat free with the purchase of an adult dinner meal. Which was not the case because he told us that location doesn’t honor that rule so he charged us for the kids meals. When we got our food everything was burnt all 4 meals and we were the only people in the restaurant so there was no reason our bacon and pancakes should have been that burnt. We felt to uncomfortable to say anything about the burnt food or argue about the kids meal charges with it being the just the cook and us with our little ones in the restaurant so late at night.
Atmosphere: 1
Food: 1
Service: 1
Kelly Rickard
The utensils we received were dirty. Asked for new ones and received a pile of wet utensils and soaked napkins. When we said something she was like yeah sorry they're wet because I rinsed them off?. After waiting for almost 20 minutes the waitress came out to tell us they didn't have any country fried steak (we had ordered 2). We solved the problem for them and said to use the breaded chicken instead. The gravy we received on the chicken was thick , lumpy, and cold. I can't speak for the men's restroom but the women's bathroom was very dirty and gross.
Atmosphere: 2
Food: 3
Service: 2
Arun G Pillai
Great food, good service, long wait time on sunday mornings.
Atmosphere: 3
Food: 4
Service: 4
Fabian Llanos
S L O W E S T place ever
Atmosphere: 1
Food: 1
Service: 1
Ebony Brown
Never in my life have i ever had pancakes so thin from ihop. I order from ihop just because the pancakes are so fluffy but this time i was blown away from how thin they were. My hashbrowns was soggy and gritty and burnt smh
Atmosphere: 2
Food: 2
Service: 2
Linda Fraser
Waited and waited. Couple of people that worked there looked through window, kept going . Bab for business.
had to wait over an hour to get our foodTasted terrible, hash browns were cold and chicken was not cook all the way. You don't only have to wait a long time, they don’t even bring your right order.
Decking Guys
Had me waiting to be seated while the restaurant was empty. Employee walking around acting like they didn’t see me holding my new born car seat and my toddler. Disappointed on the service there, drove to Warwick
Service: 1
darlene coomer
Waited to be seated for over 10 minutes, while the staff saw us standing there waiting . Will never be back to the one on Jefferson, and telling everyone I know about the inept
Atmosphere: 2
Service: 1
Tracy Black
Outstanding place. Service and food were fantastic.
Atmosphere: 5
Food: 5
Service: 5
Deloise C Jones
Great food & they give you a lot of food & it's delicious, I highly recommend I Hop.
Was a bad experience, food took forever, they didn't have many items and service was sub par
Atmosphere: 1
Food: 2
Service: 3
The 55+ breakfasts were good. The location was clean. The staff were more interested in talking to friends than waiting on us. We didn't feel as if they were glad to see us or to have our business.
Atmosphere: 4
Food: 5
Service: 4
I had to wait 10 minutes before being seated, and another 15 minutes before being approached by a waitress. I waited for her to bring more coffee but that never happened. She never came back to see if everything was okay. I really wanted to get out of there. When I got her attention, I let her know that I wanted a "to go" container. She acknowledged but it never came. I was visiting from out of town and when I come back there to Newport News Virginia I WILL NOT BE GOING BACK TO IHOP.
Atmosphere: 1
Food: 5
Service: 1
House some , professional server, hidden (EarthAngel)....I want her energy,....I hope she age backwards.....great personality
Took my family there for dinner tonight and it was a horrible experience. We will not be returning. We showed up about an hour and a half before closing and the cook was the only person in the building so he seated and served us. It was two adults and two toddlers so as usual we expected the kids eat free with the purchase of an adult dinner meal. Which was not the case because he told us that location doesn’t honor that rule so he charged us for the kids meals. When we got our food everything was burnt all 4 meals and we were the only people in the restaurant so there was no reason our bacon and pancakes should have been that burnt. We felt to uncomfortable to say anything about the burnt food or argue about the kids meal charges with it being the just the cook and us with our little ones in the restaurant so late at night.
Atmosphere: 1
Food: 1
Service: 1
The utensils we received were dirty. Asked for new ones and received a pile of wet utensils and soaked napkins. When we said something she was like yeah sorry they're wet because I rinsed them off?. After waiting for almost 20 minutes the waitress came out to tell us they didn't have any country fried steak (we had ordered 2). We solved the problem for them and said to use the breaded chicken instead. The gravy we received on the chicken was thick , lumpy, and cold. I can't speak for the men's restroom but the women's bathroom was very dirty and gross.
Atmosphere: 2
Food: 3
Service: 2
Great food, good service, long wait time on sunday mornings.
Atmosphere: 3
Food: 4
Service: 4
S L O W E S T place ever
Atmosphere: 1
Food: 1
Service: 1
Never in my life have i ever had pancakes so thin from ihop. I order from ihop just because the pancakes are so fluffy but this time i was blown away from how thin they were. My hashbrowns was soggy and gritty and burnt smh
Atmosphere: 2
Food: 2
Service: 2
Waited and waited. Couple of people that worked there looked through window, kept going . Bab for business.
Service: 1
Restaurantji Recommends
had to wait over an hour to get our foodTasted terrible, hash browns were cold and chicken was not cook all the way. You don't only have to wait a long time, they don’t even bring your right order.
Had me waiting to be seated while the restaurant was empty. Employee walking around acting like they didn’t see me holding my new born car seat and my toddler. Disappointed on the service there, drove to Warwick
Service: 1
Waited to be seated for over 10 minutes, while the staff saw us standing there waiting . Will never be back to the one on Jefferson, and telling everyone I know about the inept
Atmosphere: 2
Service: 1
Outstanding place. Service and food were fantastic.
Atmosphere: 5
Food: 5
Service: 5
Great food & they give you a lot of food & it's delicious, I highly recommend I Hop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scrambled Eggs