Trying to give this restaurant another chance from ordering and my order was horrible so today I said hey let me give it another go. Horrible decision on my part. Walked in and ordered , the gentlemen that took my order coughed into the air, at that moment I didn’t say anything my thought process was just to give my food to someone that’s less fortunate , I asked the gentlemen was he ok was he feeling ok, he responded “I’m good” so I trusted he was good as I’m waiting , I see the cook with his bare hands (probably wasn’t washed) dropping my fries . Still I said it’s ok ima give the food away ( in my head) than when the cook took my fries out he used his bare hands to adjust my food in the to go box ? than after that he proceeds to make someone else order that had chicken and does the same exact thing. Still I didn’t say anything but when I heard someone cough and I know for sure not covering his mouth . That’s just nasty , you don’t wear mask vaccinated or not it’s other diseases out here. Long story short. I asked for a refund the gentlemen argued with me stating I’m judging them saying he has covid I would never do that because covid not the only thing going around, and I wasn’t judging them thinking that than after all the arguing he did by himself towards me . I left as I’m leaving the gentlemen stated and quote “ I hope you get covid just for that” well to the gentlemen I hope God blesses you with abundance of life and love no words will harm me nor (death words) it’s so many other things like the flu and etc you can catch . I wasn’t stating he had anything but coughing in the air by itself is very unsanitary. I will be taking further action against the threat of contracting covid . But I will never give this place a dime neither will Anyone associated with me . Blessings .
Caleb R.
Great pizza and always great service. Never had an excessive wait for my pizza, even during dinner time. I go often, and never has my order been messed up, or my food looked any less than the quality I've come to expect. Highly recommend if you want good NY style pizza in the Newport News area.
Shanavin Bennett
This place is not for the community the charges are unreasonable. And if they messed up your order you are not going to get your food or refund back. My stromboli was uncooked doughy and mushy to the point that I called ask for something else or refund they said no because I eaten some of it but I ask how will I know if it's done if i can't taste it. Smh bad business ,place dirty inside, and no one is practicing COVID 19 regulations or wearing mask. If can I would give 0...
Sabella Marrie Lerma
Ordered dinner for my family only to be severely disappointed. My husband bit into manicotti and was stabbed in the mouth by a STAPLE!! It was cooked into the meal. We called the restaurant and they blamed the manufacturing company. We received NO apology and they were very rude. He told my husband that they were not responsible as they do not make the food. They simply order it and heat it up. I could not believe their response. For your safety If you choose to eat here, I would EXAMINE your food thoroughly.
Crystal Wojciechowski
I never received my order after it was confirmed and waited for over two hours. When I tried to check on its status, after waiting for two hours, no one would answer the phone - they would answer and then hang up immediately. If a store cannot handle its orders, at the very least they should answer the phone to provide an explanation. Will not be ordering from Sal’s ever again.
Charlene Perkins
Placed delivery order. Order incorrect. Had to drive to location for correct order. Offered no discount. I should have asked for tip. I ended up wasting gas after paying a delivery charge! Will not be ordering again. Cashier at least offered apology. Gotta remember to check my food before paying delivery driver and tipping. However it wasn't the driver fault.
Kavita Patel
I have been going there for long time and love the food.. will be coming more often.!!
lon lon
Didn't take long to receive my food it was hot and delicious
sheree curry
The sent burnt cold pizza through door dash. The whole pizza was this way.
Beth Cover
Cashier amazing. Owner, awful! The online ordering screwed up our order and he wouldn't fix it even when we were willing to pay. We ordered there once and will NEVER go back. Terrible customer service.
Always fresh and hot. Love the ny style crust. Just delicious.
Grishma Patel
I loved the Garlic Twists very good food quality for good price. We will definitely ordering again.
ROBIN JONES
Ordered pizza last minute for my coworkers. The pizza was ready at the time promised, and was hot and delicious.
Guy Hall
I ordered a meat lovers pie last night and man good stuff, I'm from staten Island and I was feeling alil homesick and was craving some ny pizza and they came thru big time and they delivered pretty fast being it was a Friday. Thanks Sal's I'll definitely order from y'all again for sure!!!
renee g.
Absolutely horrible customer service I had to order from 3 different places just to get my pizza and they were unbelievably rude DONT ever go here you will regret it
Trying to give this restaurant another chance from ordering and my order was horrible so today I said hey let me give it another go. Horrible decision on my part. Walked in and ordered , the gentlemen that took my order coughed into the air, at that moment I didn’t say anything my thought process was just to give my food to someone that’s less fortunate , I asked the gentlemen was he ok was he feeling ok, he responded “I’m good” so I trusted he was good as I’m waiting , I see the cook with his bare hands (probably wasn’t washed) dropping my fries . Still I said it’s ok ima give the food away ( in my head) than when the cook took my fries out he used his bare hands to adjust my food in the to go box ? than after that he proceeds to make someone else order that had chicken and does the same exact thing. Still I didn’t say anything but when I heard someone cough and I know for sure not covering his mouth . That’s just nasty , you don’t wear mask vaccinated or not it’s other diseases out here. Long story short. I asked for a refund the gentlemen argued with me stating I’m judging them saying he has covid I would never do that because covid not the only thing going around, and I wasn’t judging them thinking that than after all the arguing he did by himself towards me . I left as I’m leaving the gentlemen stated and quote “ I hope you get covid just for that” well to the gentlemen I hope God blesses you with abundance of life and love no words will harm me nor (death words) it’s so many other things like the flu and etc you can catch . I wasn’t stating he had anything but coughing in the air by itself is very unsanitary. I will be taking further action against the threat of contracting covid . But I will never give this place a dime neither will Anyone associated with me . Blessings .
Great pizza and always great service. Never had an excessive wait for my pizza, even during dinner time. I go often, and never has my order been messed up, or my food looked any less than the quality I've come to expect. Highly recommend if you want good NY style pizza in the Newport News area.
This place is not for the community the charges are unreasonable. And if they messed up your order you are not going to get your food or refund back. My stromboli was uncooked doughy and mushy to the point that I called ask for something else or refund they said no because I eaten some of it but I ask how will I know if it's done if i can't taste it. Smh bad business ,place dirty inside, and no one is practicing COVID 19 regulations or wearing mask. If can I would give 0...
Ordered dinner for my family only to be severely disappointed. My husband bit into manicotti and was stabbed in the mouth by a STAPLE!! It was cooked into the meal. We called the restaurant and they blamed the manufacturing company. We received NO apology and they were very rude. He told my husband that they were not responsible as they do not make the food. They simply order it and heat it up. I could not believe their response. For your safety If you choose to eat here, I would EXAMINE your food thoroughly.
I never received my order after it was confirmed and waited for over two hours. When I tried to check on its status, after waiting for two hours, no one would answer the phone - they would answer and then hang up immediately. If a store cannot handle its orders, at the very least they should answer the phone to provide an explanation. Will not be ordering from Sal’s ever again.
Placed delivery order. Order incorrect. Had to drive to location for correct order. Offered no discount. I should have asked for tip. I ended up wasting gas after paying a delivery charge! Will not be ordering again. Cashier at least offered apology. Gotta remember to check my food before paying delivery driver and tipping. However it wasn't the driver fault.
I have been going there for long time and love the food.. will be coming more often.!!
Didn't take long to receive my food it was hot and delicious
The sent burnt cold pizza through door dash. The whole pizza was this way.
Cashier amazing. Owner, awful! The online ordering screwed up our order and he wouldn't fix it even when we were willing to pay. We ordered there once and will NEVER go back. Terrible customer service.
Restaurantji Recommends
Always fresh and hot. Love the ny style crust. Just delicious.
I loved the Garlic Twists very good food quality for good price. We will definitely ordering again.
Ordered pizza last minute for my coworkers. The pizza was ready at the time promised, and was hot and delicious.
I ordered a meat lovers pie last night and man good stuff, I'm from staten Island and I was feeling alil homesick and was craving some ny pizza and they came thru big time and they delivered pretty fast being it was a Friday. Thanks Sal's I'll definitely order from y'all again for sure!!!
Absolutely horrible customer service I had to order from 3 different places just to get my pizza and they were unbelievably rude DONT ever go here you will regret it