Our visit to Scratch Bakery was highly anticipated after seeing them featured on the Food Network, but unfortunately, it fell short of expectations. Upon entering, the lack of a warm welcome was immediately noticeable, creating an off-putting atmosphere from the start. In addition to not feeling welcomed upon entering the bakery, the service at the counter was very hurried even though there was only one other customer in there. Adding to the disappointment, when inquiring about whether the establishment honored military personnel with a military discount (which I feel is a fair question due to their sacrifice for our country), the response of the girl behind the counter lacked both courtesy and gratitude. It's disheartening that she couldn't even acknowledge the sacrifice made by my Army amputee husband, who stood next to me excited to enjoy the baked goods we had just picked out, with as little as a "thank you for your service" (which is FREE to say but is incredibly meaningful). While the bakery may excel in baking, their deficiency in customer service skills leaves much to be desired. It's a reminder of the importance of fostering a welcoming atmosphere for patrons. Regrettably, due to this experience, we won't be returning. It's unfortunate when such talent in baking is overshadowed by a lack of appreciation for customers. I decided to update my review from one star to two stars after realizing that I hadn't sampled one of the cupcakes we purchased yet. Upon trying the German chocolate cupcake, I found it to be alright, although I personally prefer the store-bought version of this icing.
Anthony Mann
Recently requested a cake for my son’s birthday who loves sonic. I showed scratch bakery a photo reference and the result was even better than expected. The cake looked amazing and tasted great as well. Friendly staff as well was the icing on the cake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
casey
Rude staff and rude
Atmosphere: 1
Food: 1
Service: 1
Strawberry Milk
Girl with dreads is rude.
Jaime N.
YUM. They did my husband's retirement cake and it was perfect, on time, and delicious. We were sad there weren't any leftovers. Highly recommend
Denise Ware
2nd visit and the cupcakes are very good!
Atmosphere: 5
kimberly dabney
New Bakery Spot. Customer service was phenomenal. That sold me right there. Explaining it was my first time visiting this establishment. With questions the young lady that helped me was so patient. (Known in the video as the best cake cutter.) sorry I didn’t get your name. Now the product itself. I bought slices of cake and cupcakes. Very moist and fluffy just enough sweetness.Parking: When I saw the location, I assumed it was over by the movie theater and was skeptical of going because of the parking. Glad I decided to go.
The owner of this bakery is VERY RUDE to her workers and customers!Parking: Parking space limited
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Birthday Cake
evora cherry
We ordered cupcakes and a cake for my moms party and they were perfect. Moist, fresh, and delicious. Thank you!!!
Karina Colón (MsKColon)
Got a cheesecake as a gift for my birthday. Sad to say it was inedible. It looked nice but was WAY overbaked. So much so that the cookie crust underneath was burnt and incredibly hard. It was almost impossible to cut through. It didn't taste awful but was very dry - the cheesecake slid right off the crust. So disappointing ?. Most of it ended up in the trash.
I had a cookie from their and omg that is the best cookie I have ever had mind you miss Lashonda is my step mothers mom so this is also a bonus I love all of her deserts and can’t wait to get more
She Brews
The bread pudding, cinnamon rolls, and cupcakes are out of this world! Please give this place a try! I believe they do cinnamon rolls on Fridays. Don't miss out, especially if you're in Port Warwick, or try their larger location in Phoebus, Hampton.
Anita Chapman
Scratch bakery makes the most amazing cakes. Worth the price and I highly recommend them.
Ria B
I bought 4 cupcakes, all of which were exciting flavor combinations… I cannot tell you how disappointed I was. They had a great selling names and decorations, with the most basic flavors. Banana pudding was a very basic vanilla cupcake with yellow banana-flavored buttercream frosting and a vanilla wafer on top. Nothing pudding about it. I thought it would be filled with pudding, have that cool whip flavor somewhere, or something. No. Strawberry cheesecake was a dry strawberry cupcake with plain buttercream. Nothing Cheesecake about it. It was pretty, but I had no desire to finish eating it. Then the lemon blueberry… again, plain buttercream. I specifically asked if this cupcake has lemon frosting. The employee said it did. No, basic buttercream. I expected more for these $5 cupcakes. But it’s not even the price, there just wasn’t anything unique or special about them. Very pretty cupcakes, very very very basic flavors.
Kadi R.
First, I don't write reviews. Second, I don't necessarily drive out of my way. But here I am. The expereince of this local hotspot of beautifully laid desserts was almost breathtaking. I ordred my sons birthday cake during a oending storm, the owner, understanding that the fondant print may not be as attractive waiting two days before the party - printed another as "backup". Which, is NOT CHEAP to do. The genuine care and commitment to her customers was evident, but so was that smile. And lets be honest folks, good service just isnt easy to come by these days. #customer4life
Our visit to Scratch Bakery was highly anticipated after seeing them featured on the Food Network, but unfortunately, it fell short of expectations. Upon entering, the lack of a warm welcome was immediately noticeable, creating an off-putting atmosphere from the start. In addition to not feeling welcomed upon entering the bakery, the service at the counter was very hurried even though there was only one other customer in there. Adding to the disappointment, when inquiring about whether the establishment honored military personnel with a military discount (which I feel is a fair question due to their sacrifice for our country), the response of the girl behind the counter lacked both courtesy and gratitude. It's disheartening that she couldn't even acknowledge the sacrifice made by my Army amputee husband, who stood next to me excited to enjoy the baked goods we had just picked out, with as little as a "thank you for your service" (which is FREE to say but is incredibly meaningful). While the bakery may excel in baking, their deficiency in customer service skills leaves much to be desired. It's a reminder of the importance of fostering a welcoming atmosphere for patrons. Regrettably, due to this experience, we won't be returning. It's unfortunate when such talent in baking is overshadowed by a lack of appreciation for customers. I decided to update my review from one star to two stars after realizing that I hadn't sampled one of the cupcakes we purchased yet. Upon trying the German chocolate cupcake, I found it to be alright, although I personally prefer the store-bought version of this icing.
Recently requested a cake for my son’s birthday who loves sonic. I showed scratch bakery a photo reference and the result was even better than expected. The cake looked amazing and tasted great as well. Friendly staff as well was the icing on the cake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Rude staff and rude
Atmosphere: 1
Food: 1
Service: 1
Girl with dreads is rude.
YUM. They did my husband's retirement cake and it was perfect, on time, and delicious. We were sad there weren't any leftovers. Highly recommend
2nd visit and the cupcakes are very good!
Atmosphere: 5
New Bakery Spot. Customer service was phenomenal. That sold me right there. Explaining it was my first time visiting this establishment. With questions the young lady that helped me was so patient. (Known in the video as the best cake cutter.) sorry I didn’t get your name. Now the product itself. I bought slices of cake and cupcakes. Very moist and fluffy just enough sweetness.Parking: When I saw the location, I assumed it was over by the movie theater and was skeptical of going because of the parking. Glad I decided to go.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Custom Cake, Strawberry Cake, Banana Pudding, Red Velvet, Carrot
The owner of this bakery is VERY RUDE to her workers and customers!Parking: Parking space limited
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Birthday Cake
We ordered cupcakes and a cake for my moms party and they were perfect. Moist, fresh, and delicious. Thank you!!!
Got a cheesecake as a gift for my birthday. Sad to say it was inedible. It looked nice but was WAY overbaked. So much so that the cookie crust underneath was burnt and incredibly hard. It was almost impossible to cut through. It didn't taste awful but was very dry - the cheesecake slid right off the crust. So disappointing ?. Most of it ended up in the trash.
Food: 1
Restaurantji Recommends
I had a cookie from their and omg that is the best cookie I have ever had mind you miss Lashonda is my step mothers mom so this is also a bonus I love all of her deserts and can’t wait to get more
The bread pudding, cinnamon rolls, and cupcakes are out of this world! Please give this place a try! I believe they do cinnamon rolls on Fridays. Don't miss out, especially if you're in Port Warwick, or try their larger location in Phoebus, Hampton.
Scratch bakery makes the most amazing cakes. Worth the price and I highly recommend them.
I bought 4 cupcakes, all of which were exciting flavor combinations… I cannot tell you how disappointed I was. They had a great selling names and decorations, with the most basic flavors. Banana pudding was a very basic vanilla cupcake with yellow banana-flavored buttercream frosting and a vanilla wafer on top. Nothing pudding about it. I thought it would be filled with pudding, have that cool whip flavor somewhere, or something. No. Strawberry cheesecake was a dry strawberry cupcake with plain buttercream. Nothing Cheesecake about it. It was pretty, but I had no desire to finish eating it. Then the lemon blueberry… again, plain buttercream. I specifically asked if this cupcake has lemon frosting. The employee said it did. No, basic buttercream. I expected more for these $5 cupcakes. But it’s not even the price, there just wasn’t anything unique or special about them. Very pretty cupcakes, very very very basic flavors.
First, I don't write reviews. Second, I don't necessarily drive out of my way. But here I am. The expereince of this local hotspot of beautifully laid desserts was almost breathtaking. I ordred my sons birthday cake during a oending storm, the owner, understanding that the fondant print may not be as attractive waiting two days before the party - printed another as "backup". Which, is NOT CHEAP to do. The genuine care and commitment to her customers was evident, but so was that smile. And lets be honest folks, good service just isnt easy to come by these days. #customer4life