Starbucks

12082 Jefferson Ave, Newport News
(757) 249-4005

Recent Reviews

Bethal Abraham

Funny story.... I submitted an online order, and like always, technology can fail. Unfortunately, I had to contact my saved favorite store across the water, and they graciously were willing to help. When I approached the counter, Aaron was working with other corporate officials and still providing me exceptional service. He swiftly corrected the matter and even sympathized with the situation. Both stores worked together to rectify the matter seamlessly. Regarding the location, it's perfectly located towards the back of the shopping center to provide easy access from the road and a nice view with shading in the back to allow customers to enjoy the weather. Ample parking. The drinks were made to order quickly and accurately. I would recommend this location whenever you pass through the area. And if you're in a rush, the drive-thru is always an option.Dietary restrictions: For those with dietary restrictions. Starbucks has a wide variety of options to meet all customers' breakfast, lunch, or snack needs.Parking: Adequate parking in front and spouse of the building with additional parking across the street.Kid-friendliness: Yes.

Atmosphere: 5

Service: 5

Kim Fortin

Only 3 customers and 4 employees I waited 10 minutes for a coffee and iced coffee.

Atmosphere: 4

Service: 3

Joey Martinez

Just a great place to relax and treat yourself to a great snack and handmade drink. The staff is very professional and friendly. The only slightly negative thing I have to say is having to hear the constant slamming of their ice freezer. I know they're not doing it intentionally to disturb people, but it is disturbing. I'd suggest a simple rubber strip attached to the entire edge of the door would keep that slamming sound to a low thud instead of the alarming balloon popping sound it is now. This is really the only reason they got four stars in atmosphere. Otherwise it's a wonderful place.

Atmosphere: 4

Food: 5

Service: 5

Donna Carter

Always busy. But worth it!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème, Cheese Danish

Teresa Weiss

Not the best! Blech! Complained and and got refunded! Wont go back.

Atmosphere: 4

Food: 4

Service: 5

Rene Ruiz

I just bought 4 drinks, my 2 strawberry lemonades look very watered down and have no flavor at all. I was in a hurry so I didn’t paid attention until I got home on top of that it’s night time so I wasn’t able to clearly see if they were made correctly. ?

Atmosphere: 3

Food: 1

Service: 3

Bilal Abdullah

Free Gaza

Diane Whitley

Always good, except don't go there. The day that they have the holiday cups unless you have lots of time to wait.,.

Atmosphere: 5

Food: 5

Service: 5

Hanan Echarfaoui

I just ordered Carmel macchiato and s coffe cake , coffe was good but the pastry wasn’t fresh so hard look like to Been warm many times , was old and smell bad I just trash it . I always order same order was the first time was not fresh .?

Food: 1

Anthony Marra

Worth the extra money to be able to relax and do some work on the computer. Always clean service area as well as rest rooms.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pumpkin Spice Creme Frappuccino

Joe Love (Boom Baby!!!)

Good place to come.and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Gouda Sandwitch

Michele Ryba

Nice, I was able to catch up on work while enjoying a peach green tea lemonade ?

Atmosphere: 5

Food: 5

Service: 5

Santo Rizzolo (Rizzo)

I pulled up to the drive thru for a man to yell into the mic. Then a woman cut him off laughing and said "sorry he's crazy."I decided to not get coffees. If an employee is acting like that on the job how can I trust that my coffee would be made right or made without some other prank.

Service: 1

Spix Weltschmerz - Puckett

The place is severely understaffed. I saw a girl making like 50 coffees in 30 min. Therefore the coffee is

Atmosphere: 3

Food: 3

Service: 3

Steffie A.

I went to Starbucks, and the line was long...I had about 4 cars in front of me...but it is a drive thru...it should take too long. I was wrong. I ended up waiting 20 minutes...which I find that time to be ridiculous...Not online that...both of my beverages I received were incorrect...my son ordered a hot chocolate and received a peppermint white mocha latte. I ordered a Peppermint Mocha and got a caramel latte. I could have went back in and got them corrected but I had already waited twenty minutes and had a baby in the car that was asleep.This isnt the first time I have waited a long time for some java...but this location seems to be notorious about being slow.

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