Terrible customer services . & little portions of food. They charge for everything , ex: sauces & chips but forgot to give me my sauces & chips after paying. Ask to speak with the manger richard & he was very nonchalant & not helpful at all. I to go back to the restaurant 4 times . They was very messy had to ask them for a clean top & to take off the lettuce they had hanging from my bowl . Im highly upset and do not recommend N military highway location
Ashanti Lattimore
Everytime I order from this place I always have an issue with my food and this time around I found a piece of hair. I am so disappointed that I will never eat from here ever again if I could give this 0 stars I honestly would.
Bal Bustos
Showed up at 11AM on 22 MAR 2024 at the door but it was still closed even tho the open hours is at 10:45AM. Myself and other customers were knocking at the glass door front door and side door for the employees to open the door but they just looked at us and won’t let us in for business. At 11:30AM finally 1 of the employee opened the door upset and said they’re understaffed and can’t do anything about it and also told us to just cancel all online orders and still refuses to let us in and do business. The owner must be proud of her/his managers for doing this kind of business especially during business hours. I’ve never seen such business where the employees refuses all customers to do business. If the employees won’t work and do business, why don’t just close the whole store?
Atmosphere: 1
Food: 1
Service: 1
adam clendenen
Dirtiest Chipotle I've ever been
Atmosphere: 1
Food: 3
Service: 2
Zoe Wheeler
As a former employee, toxic doesn't even begin to cover the work environment at this location. First, the manager who hired me in July got fired, leading to another, much younger one (I'm talking 21-22) to take his place. The environment was already not the best before the new GM came along, and it didn't get any better under him. The first red flag is his age because I felt he understood the people his age more than the older crowd including myself. This second part continued from the last GM. The store can rarely get open on time due to poor scheduling and therefore people scrambling to get everything done. Of course, it leads to frustrated customers taking it out on the workers. That all came to a head in November when the store had a skeleton crew and I was forced to come in despite having had a mental breakdown one day prior. But I hung on for the rest of the year, even enduring an insult from another employee. Needless to say, I reported that, but one shift lead told me not to think about it too much and the same GM told me ignore it.Fast forward to January, when I wrote down my expectations going into the new year, but when I brought it up to the GM he all but shot them down, yet expects me to listen to him whenever he tries to "coach" me. I tried one last time to talk with him, but he said he couldn't/wouldn't meet my expectations. Then he started disciplining me on my language, yet I hear others using more F-bombs than you can shake a stick at. I brought that up to him, but not only did me make excuses (he said "they were talking amongst one another), he also questioned if I was certain that they were also using inappropriate language. Yes, the discipline is inconsistent at this location. I ended up reporting this to the Field Leader and nothing came of it.I ended up quitting at the end of January; life is too short to be at a job that brings stress, especially after a pandemic. I had been mulling over writing this review for some time out of fear of retaliation or making myself look bad, but I realized it would probably save someone's mental health out there. I wouldn't recommend working at Chipotle to anyone.Update: After seeing someone's review, I agree that they either need to be shut down or have a staff overhaul.
Atmosphere: 1
Food: 4
Service: 1
Zack Stiff
This is the worst Chipotle in the country, one person working the line and the register at same time with 15+ people in line. Place is beyond dirty, they are always out of something whether its cheese or chicken or beans or chips, soda machine is 50/50 shot of having ice in it and soda being stocked. This is the norm for this establishment. I love Chipotle to my core, but this restaurant should be shutdown immediately.
Atmosphere: 1
Food: 1
Service: 1
NextBigThing
I can’t speak to someone at the restaurant over the phone.
Tionna T
Came into chipotle on 02/23/24 service was quick the line was clean the team visibly was working together to get people's order made and out the door noticed a change and I'm unsure if it's new management but this location wasn't the best a few months ago and today coming it's like a fresh crew and overall I'm happy I decided to give this location another chance GREAT JOB Team !
I still hate that I have to place a mobile order in order to get a quesadilla WHEN I’M IN THE STORE, while the rest of my family can order in line… but the food always comes out good.
sylvia boone
Seems like the staff is always having a bad day??♀️ bad management??? Never smiles or approachable
Jenice Coffey
?? This is THEE ONLY PLACE that has real fresh guacamole????? to my guac-loving standards! I usually get it from serious Mexican restaurants but here it's great too! I'm addicted to the fresh foods and real melt-in-your-mouth cheese ? ?. Lawdy the Blackbeans SEASONED! ?Whew yes!!! The lines are long but the servers zip you thru (which may be a bit rushy) but slow them with your questions.... they can handle it. ☝️??? tell them The Poet CoFFY sent ya! ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side of Guacamole, Chicken Bowl with Guacamole
Carlos Ayala
"Chipotle used to be one of those places I craved going to. Nowadays, I find their food disgusting and their locations dirty—the serving area is always filthy, with flies around."
Amazing food and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
I was sick for a week and a half.
Food: 1
Terrible customer services . & little portions of food. They charge for everything , ex: sauces & chips but forgot to give me my sauces & chips after paying. Ask to speak with the manger richard & he was very nonchalant & not helpful at all. I to go back to the restaurant 4 times . They was very messy had to ask them for a clean top & to take off the lettuce they had hanging from my bowl . Im highly upset and do not recommend N military highway location
Everytime I order from this place I always have an issue with my food and this time around I found a piece of hair. I am so disappointed that I will never eat from here ever again if I could give this 0 stars I honestly would.
Showed up at 11AM on 22 MAR 2024 at the door but it was still closed even tho the open hours is at 10:45AM. Myself and other customers were knocking at the glass door front door and side door for the employees to open the door but they just looked at us and won’t let us in for business. At 11:30AM finally 1 of the employee opened the door upset and said they’re understaffed and can’t do anything about it and also told us to just cancel all online orders and still refuses to let us in and do business. The owner must be proud of her/his managers for doing this kind of business especially during business hours. I’ve never seen such business where the employees refuses all customers to do business. If the employees won’t work and do business, why don’t just close the whole store?
Atmosphere: 1
Food: 1
Service: 1
Dirtiest Chipotle I've ever been
Atmosphere: 1
Food: 3
Service: 2
As a former employee, toxic doesn't even begin to cover the work environment at this location. First, the manager who hired me in July got fired, leading to another, much younger one (I'm talking 21-22) to take his place. The environment was already not the best before the new GM came along, and it didn't get any better under him. The first red flag is his age because I felt he understood the people his age more than the older crowd including myself. This second part continued from the last GM. The store can rarely get open on time due to poor scheduling and therefore people scrambling to get everything done. Of course, it leads to frustrated customers taking it out on the workers. That all came to a head in November when the store had a skeleton crew and I was forced to come in despite having had a mental breakdown one day prior. But I hung on for the rest of the year, even enduring an insult from another employee. Needless to say, I reported that, but one shift lead told me not to think about it too much and the same GM told me ignore it.Fast forward to January, when I wrote down my expectations going into the new year, but when I brought it up to the GM he all but shot them down, yet expects me to listen to him whenever he tries to "coach" me. I tried one last time to talk with him, but he said he couldn't/wouldn't meet my expectations. Then he started disciplining me on my language, yet I hear others using more F-bombs than you can shake a stick at. I brought that up to him, but not only did me make excuses (he said "they were talking amongst one another), he also questioned if I was certain that they were also using inappropriate language. Yes, the discipline is inconsistent at this location. I ended up reporting this to the Field Leader and nothing came of it.I ended up quitting at the end of January; life is too short to be at a job that brings stress, especially after a pandemic. I had been mulling over writing this review for some time out of fear of retaliation or making myself look bad, but I realized it would probably save someone's mental health out there. I wouldn't recommend working at Chipotle to anyone.Update: After seeing someone's review, I agree that they either need to be shut down or have a staff overhaul.
Atmosphere: 1
Food: 4
Service: 1
This is the worst Chipotle in the country, one person working the line and the register at same time with 15+ people in line. Place is beyond dirty, they are always out of something whether its cheese or chicken or beans or chips, soda machine is 50/50 shot of having ice in it and soda being stocked. This is the norm for this establishment. I love Chipotle to my core, but this restaurant should be shutdown immediately.
Atmosphere: 1
Food: 1
Service: 1
I can’t speak to someone at the restaurant over the phone.
Came into chipotle on 02/23/24 service was quick the line was clean the team visibly was working together to get people's order made and out the door noticed a change and I'm unsure if it's new management but this location wasn't the best a few months ago and today coming it's like a fresh crew and overall I'm happy I decided to give this location another chance GREAT JOB Team !
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Bowl with Guacamole
Restaurantji Recommends
This place is awful. The service is not friendly.
Atmosphere: 1
Food: 1
Service: 1
I still hate that I have to place a mobile order in order to get a quesadilla WHEN I’M IN THE STORE, while the rest of my family can order in line… but the food always comes out good.
Seems like the staff is always having a bad day??♀️ bad management??? Never smiles or approachable
?? This is THEE ONLY PLACE that has real fresh guacamole????? to my guac-loving standards! I usually get it from serious Mexican restaurants but here it's great too! I'm addicted to the fresh foods and real melt-in-your-mouth cheese ? ?. Lawdy the Blackbeans SEASONED! ?Whew yes!!! The lines are long but the servers zip you thru (which may be a bit rushy) but slow them with your questions.... they can handle it. ☝️??? tell them The Poet CoFFY sent ya! ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side of Guacamole, Chicken Bowl with Guacamole
"Chipotle used to be one of those places I craved going to. Nowadays, I find their food disgusting and their locations dirty—the serving area is always filthy, with flies around."
Atmosphere: 1
Food: 1
Service: 1