I have ordered from this restaurant for 10 years and in that time the service and food quality have gone down hill. I waited over an hour for my order and it was never delivered. I had to contact Grubhub to have it refunded because I never got my food. I tried to call to get an update on the status of my order and the phone just rings and no one answers. I used to only order Chinese from this restaurant, but I’m going to have to find somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Matt HERYCYK
Be careful what you do when you order because they will try to charge you the max if you don't specify. I tried to get pork Lo mein from the lunch special menu had been asking about the specials....and literally was reading it as I ordered. The lady rang me up for the regular menu stuff regardless of whT I said then when I tried to correct the issue I was put threw the ringer with excuses and im like, just let me pay for it so I can get out of here...I was 15 minutes late from my lunch break at work because after that they gradually started working on everyone's order like zero urgency...I wouldn't come back here if It was the only place open in Norfolk. Gas station pizza is literally a million times better experience than this place...other than being disgusting inside and raggy looking. Then I was overcharged afterward when I put a 3.00 tip on my receipt...after all the issues I still gave her that...and the next day my bank statement reflected an extra 10.00 on my purchase from these people
Atmosphere: 1
Food: 3
Service: 1
Travis Byrd
Unfortunately this place has fallen downhill extensively in the past two years. Please do not bother eating here, you WILL get sick.
Atmosphere: 1
Food: 1
Service: 1
Mustang Sally
Just went here today for a quick bite before a tire appt. Once I entered the building, I ALMOST WALKED OUT!! I should have trusted my observations. The pictures speak loud and disgusting!! I ordered fried dumplings, but as you can see, they were burnt, and YEP tasted burnt. SAVE your hunger pains as I should have done THIS PLACE IS DISGUSTING!! It probably should be closed down.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Dumplings
J Archer
Their hot & sour soup (which is my favorite soup) was so bland, no flavor, no spice, and NO TOFU. Who makes hot & sour soup without tofu?! I ordered two large QUART sizes for my main entrees. They even showed at the front counter what "a large" container looks like, but what I got instead were those horizontal containers they use for lunch. They argue that for lunch they put the rice in the container so the food portion is smaller. No, that's not how volume works! Even without the rice, that container is NOT a quart! And both entrees were also tasteless, no flavor whatsoever. Having grown up in the restaurant industry, Chinese restaurants like these are an embarrassment to the community! If you don't know how to cook, don't open a restaurant!
Atmosphere: 1
Food: 1
Service: 2
Shannon Mcneely
They serve fake crabmeat fry it and call it scallops. The rice is poor quality and they add cous cous as a filler. It's disgusting. When I called and talked to them about returning the food for a refund the they hung up on me. It is the worst food if I had in a long time and they refuse to let me get something else. I am out 50 dollars and thinking of filing a lawsuit for return of money and stress.
Atmosphere: 1
Food: 1
Service: 1
Richard Gao
Dreadful!Dietary restrictions: My stomach started hurting nonstop after I ate the food
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Chicken Teriyaki
Jennifer Dentler
Food was okay, quanity was not. the two combo platters I orderd were 3/4 rice and 1/4 chicken. the egg rolls were very thin, barely anything in them. cutting cost just lost this customer. Very
Food: 2
Service: 3
Sarah Heflin
Ordered shrimp and house lo mein, both extremely dry with no flavor. Seems like they cooked the shrimp seperate bc it also has no flavor at all. Beef/shrimp fry. Hardly have any meat in each lo mein. Shrimp rolls only had 3 shrimp stingy and they were so large in girth but short in length that the vegetables were uncooked.
Lady in front definitely needs to follow up with her Proper sanitation compliance touched everything without gloves while packing
Atmosphere: 1
Food: 1
Service: 3
Sam Hagins
Everything was good besides the cheese wontons. They were very over done and rock hard. Besides that the food was delicious!
Janece Motley
The worst service ever?! They forgot to get my mom tartar sauce for her scallops and they over cooked my cream cheese wonton. They even over cooked my sister’s chicken wings.
Destini Evans
just got dinner for family their overpriced !! the food was undercooked . we received small portions and they charged us for broccoli which wasn’t with the food . i would not recommend! also something smells bad
I have ordered from this restaurant for 10 years and in that time the service and food quality have gone down hill. I waited over an hour for my order and it was never delivered. I had to contact Grubhub to have it refunded because I never got my food. I tried to call to get an update on the status of my order and the phone just rings and no one answers. I used to only order Chinese from this restaurant, but I’m going to have to find somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Be careful what you do when you order because they will try to charge you the max if you don't specify. I tried to get pork Lo mein from the lunch special menu had been asking about the specials....and literally was reading it as I ordered. The lady rang me up for the regular menu stuff regardless of whT I said then when I tried to correct the issue I was put threw the ringer with excuses and im like, just let me pay for it so I can get out of here...I was 15 minutes late from my lunch break at work because after that they gradually started working on everyone's order like zero urgency...I wouldn't come back here if It was the only place open in Norfolk. Gas station pizza is literally a million times better experience than this place...other than being disgusting inside and raggy looking. Then I was overcharged afterward when I put a 3.00 tip on my receipt...after all the issues I still gave her that...and the next day my bank statement reflected an extra 10.00 on my purchase from these people
Atmosphere: 1
Food: 3
Service: 1
Unfortunately this place has fallen downhill extensively in the past two years. Please do not bother eating here, you WILL get sick.
Atmosphere: 1
Food: 1
Service: 1
Just went here today for a quick bite before a tire appt. Once I entered the building, I ALMOST WALKED OUT!! I should have trusted my observations. The pictures speak loud and disgusting!! I ordered fried dumplings, but as you can see, they were burnt, and YEP tasted burnt. SAVE your hunger pains as I should have done THIS PLACE IS DISGUSTING!! It probably should be closed down.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Dumplings
Their hot & sour soup (which is my favorite soup) was so bland, no flavor, no spice, and NO TOFU. Who makes hot & sour soup without tofu?! I ordered two large QUART sizes for my main entrees. They even showed at the front counter what "a large" container looks like, but what I got instead were those horizontal containers they use for lunch. They argue that for lunch they put the rice in the container so the food portion is smaller. No, that's not how volume works! Even without the rice, that container is NOT a quart! And both entrees were also tasteless, no flavor whatsoever. Having grown up in the restaurant industry, Chinese restaurants like these are an embarrassment to the community! If you don't know how to cook, don't open a restaurant!
Atmosphere: 1
Food: 1
Service: 2
They serve fake crabmeat fry it and call it scallops. The rice is poor quality and they add cous cous as a filler. It's disgusting. When I called and talked to them about returning the food for a refund the they hung up on me. It is the worst food if I had in a long time and they refuse to let me get something else. I am out 50 dollars and thinking of filing a lawsuit for return of money and stress.
Atmosphere: 1
Food: 1
Service: 1
Dreadful!Dietary restrictions: My stomach started hurting nonstop after I ate the food
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Chicken Teriyaki
Food was okay, quanity was not. the two combo platters I orderd were 3/4 rice and 1/4 chicken. the egg rolls were very thin, barely anything in them. cutting cost just lost this customer. Very
Food: 2
Service: 3
Ordered shrimp and house lo mein, both extremely dry with no flavor. Seems like they cooked the shrimp seperate bc it also has no flavor at all. Beef/shrimp fry. Hardly have any meat in each lo mein. Shrimp rolls only had 3 shrimp stingy and they were so large in girth but short in length that the vegetables were uncooked.
Atmosphere: 1
Food: 1
Service: 1
Honey BBQ Lemon pepper wings did it for me.
Restaurantji Recommends
Lady in front definitely needs to follow up with her Proper sanitation compliance touched everything without gloves while packing
Atmosphere: 1
Food: 1
Service: 3
Everything was good besides the cheese wontons. They were very over done and rock hard. Besides that the food was delicious!
The worst service ever?! They forgot to get my mom tartar sauce for her scallops and they over cooked my cream cheese wonton. They even over cooked my sister’s chicken wings.
just got dinner for family their overpriced !! the food was undercooked . we received small portions and they charged us for broccoli which wasn’t with the food . i would not recommend! also something smells bad
Great food! Always fresh.