Moe's Southwest Grill

7550 Granby St, Norfolk
(757) 309-4294

Recent Reviews

oh _ capitan

Absolutely horrid experience. Must be an entire crew of new hires. Girl at the "hot station" didn't welcome us, then proceeded to dart her eyes around in a fog paying attention to everything but our order. Asked me "what kind of meat did you say" to which I couldn't hold back replying "you haven't asked me yet." Then the "cold station" girl absolutely has no idea how to roll a burrito. Watched her struggle rolling it into a BALL instead while all the insides poured out. After about a minute of trying to roll it she called it a day and rolled it into a ripped strip of foil with guacamole wiped all along the outside.Don't know where all these 5 star reviews are coming from. If this location is setting the standard then nobody ought to eat at Moe's franchise ever again.

Atmosphere: 1

Food: 2

Service: 1

Joanna Saich

I had lunch here for the first time at this location. Place is very clean and welcoming at this Moe's. The food is presented well and the employees are very helpful. The food is as good as it looks. Tast great- smells good. Fast service and the price is good. It's still fast food with a healthy presentation! Protein cooked well and sanitation is detail oriented. I highly recommend eating lunch at this place!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl

Nelia Waters

Our food was delicious ?. Two of the young ladies who greeted us were pleasant but one young lady who gave us the vegetables was not so nice! She was rude!!

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Homewrecker, Bowl

Christopher Brooks

I don't like that place their prejudice to minorities and diversity. Ever since covid-19 people in the U.S. been blaming minorities for it, and people might not like ethnicity serving food. It's ain't just Moe's it's everywhere the callous behavior. Proof management at the location called me yesterday Mar 5, at 11:45

Service: 1

Meagan Loeffler

Staff was kind

Tiffany Swiatek

20%military discount on

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Queso Dip

Anthony Knoll

The manager always seems to be there to make sure my order goes as smoothly as possible. Goes above and beyond. Makes me feel valued as a customer. Great atmosphere. I highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Homewrecker

Emily Smith

Not a good time. Employees were nice but they took really long taking and making our order, forgot our kids meal sides, forgot to give us our chips with our cold queso, and the restaurant was freezing.Will not be going back to this particular Moe's.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Cheese Dip, Nachos

Trevor McCarthy

Had 4 people working food and one cashier last night. By the time our food was made we had to wait 20-30 minutes before we could check out with so many people in line. Food was ice cold by the time I got it. Was going to let it slid but had multiple hairs in the

Atmosphere: 1

Food: 2

Service: 1

Demphis Ford

After machismo downtown closed up Moe's was a suitable replacement for quite a while. But they have been one of the main businesses affected by inflation. The burritos are smaller they cost twice as much and queso literally feels like it's as much as

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Homewrecker

Desra Murray

The customer service sucks they over charged me food was cold old and nasty then tried to charge me for my sauce for my nachos cause I didn’t want them to put it on I advise anyone don’t go here I tried to contact a manager and got the run around and still no one reach out yet even contacting another store that claims the would tell field manager and they still haven’t reached out either this sucks

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Nachos

bill jones

Food was really

Atmosphere: 5

Food: 5

Service: 5

Stav Man

Worst experience ever, the service sucked and the people were rude, the bathrooms were dirty and the manager had no respect 0 stars

Amar Gosto

Pretty dang

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Queso Dip

Jenna Biggio

Had a fantastic experience today at this location. Today is Christmas Eve, and I thought the store would close at 5pm. They were instead closing at 4pm, but regardless the awesome workers there today ensured they didn’t mind letting us place our order. Huge shout out to Jenny and Tiffany for being such awesome people even though it was Christmas Eve and I’m sure they were ready to be home. They showed great kindness and were amazing. I wouldn’t hesitate to come back to this location! Couldn’t have asked for a better experience and I’m grateful that the workers were so kind.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Moe's Famous Queso, Guacamole, Salsa, Burrito Bowl, Homewrecker Burrito, Steak Bowl, Quesadilla, Nachos, Homewrecker Bowl, Homewrecker Bowl with Chicken Adobo and Pork Carnitas, Chicken Club Quesadilla, Chicken Adobo Bowl, Homewrecker, Bowl

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