I recently called this restaurant because I came in back in February and was traveling for business. I misplaced the receipt that I needed to expense my meal. When I called and spoke to the manager explaining why I was calling, he said sorry and hung up on me. Confused, I called back again thinking maybe I was disconnected. I explained again why I was calling and that someone had hung up when I called earlier. They hung up on me again and when I tried to call back again a couple times they did not pick up. This is extremely infuriating as I was a paying customer and I just needed a copy of my receipt. I have never been treated with such rudeness, disrespect and disregard. No establishment has ever made me feel so helpless when I did absolutely nothing to deserve that treatment. I was curteous, and polite and was met with utter rudeness. I am honestly in disbelief. Wow!
Service: 1
Jules
Food was good. No waitresses except one lady I assume to be the owner because she bossed around very rudely.Had to order at the counter, paid there too eventually :/ Mind you, I ate inside and I’m ~guessing~ “someone” is money hungry because as I ordered to the very kind (and stressed) guy at the counter asked what size I would like… the (guessing) the owner said “Large! It’s takeout!!” but I was right there ordering the food because no one took my order when I sat down… in which was her fault.I pressed for steamed bean sprouts as I’m pregnant and when she gave me my food, she was sarcastic and didn’t check up on me but for 2 second just once.When I went to pay, it wasn’t the same price and the guy took a while to change the price. He was very kind, while she honestly questioned him while I was paying for my meal.Will never go here again or even order this for delivery, this owner is horrible, rude, and quite honestly I’ve never been treated with such disrespect. Plain money hungry. I won’t even add any photos of the food.
Atmosphere: 1
Service: 1
Stella Carrier
Less than a month ago my husband and I agreed to try Pho 79 via food delivery and I ordered one of their ramen bowls, spare ribs, pork chip and other foods pictured. Due to the taste the spare ribs was the only food that I enjoyed the taste of and the pork chop I ordered was missed in my food delivery. To be fair a money refund was made to me for the pork chop missing in my order though if I ever try this place again it would be for dine in only.
Atmosphere: 2
Food: 1
Service: 2
Ana marie d.
Pho was sub par, although my husband enjoyed the grilled pork chop. The service is slow and the girl behind the counter seemed like she hates her job. I saw her making faces behind the Asian guy's back. Goes to show she doesn't want to be there.
Jacki B.
I have celiac disease, so I always have to call places ahead of time before ordering to make sure that there are safe options for me. My family and I were planning on ordering from them tonight, so I called and asked if they had any gluten free options. The guy who answered the phone stated "I don't know if we have that. I'm very busy. bye bye" and hung up before I could say anything else. I called back after and they let my call go to voicemail. I completely understand being a busy restaurant on a Saturday night, however this question is not only the difference between whether we order or not, but whether I get incredibly sick or not. I'm shocked by the rudeness of this person answering the phone, and also inability to answer my question. This does not instill confidence as a person with a food allergy, nor does it make me want to give my money to their establishment.
Caroline Heyd
Love the pho, so tasty!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Soup
Alyssa Velasco
The food is pretty good, I’ve tried the beef pho and beef skewers over rice, both had good flavoring. The portion is big and comes with a lot of meat.The establishment is very understaffed, so I took that into account for the unfriendly service from the owners/workers. The menu prices also do not match what you are charged when you look at the receipt breakdown. I tried to substitute white rice for fried rice, on the menu it says rice substitutions are an addition $3.75, however the owner was not understanding my request, got upset and let someone else take my order only to say that it isn’t an option to substitute rice.If you’re willing to look past the service, I would say the food is a 4/5.
Atmosphere: 2
Food: 4
Service: 1
Alaura Marie
Dim and busted menus, but the food and quick turn around was more than I could ask for. Get this food if you're sick, it'll help tremendously and it tastes great too.
Atmosphere: 3
Food: 5
Service: 5
Kelsey S.
Food was good only rating one star because the service was terrible. The server forgot our spring rolls and never came over the entire time to check on us so we just didn't get them. All the workers were on their phones and we were the only table in there. I let one of the workers know that there wasn't toilet paper in the women's bathroom and he straight up ignored me and went back on his phone. Will not eat here again.
Gwyneth Heseltine
Had a reservation scheduled for a dinner for 4 last night, but when my coworkers and I walked in, we were immediately asked to leave by an employee, because they closed the restaurant for a Private event. I would have appreciated a call or notification that they closed early that night, but they had not made an effort to do so. We wasted time, effort, and gas money driving to this restaurant only for this to happen. I understand if a serious event was the cause of the closure, but regardless no attempt to notify us was made. Will not be coming back.
So i ordered takeout to go and they forgot my broth for the pho. Asked for a refund but they cant do refunds just store credit. I recommend you don't get to go but just eat there instead. Its usually a good place so I'll give them the benefit of the doubt since they tried to make amends with me. Its a really cute place and im just a little disappointed at their service professionalism. Otherwise food is good.
Doug Olds
Decided to have dinner here and soon regretted my decision. Thumbs down
Sung Jun M
Awesome food. Came in 30 min before closing and was well taken care of.
Atmosphere: 5
Food: 5
Service: 5
Jacquez Griffin
Waiter was not acknowledging us, didn’t check on our table, was on his phone, and my cup was empty longer than 20 mins. When finally asked for a refill the waiter coughed in his hand walking towards me. Very unprofessional and very nasty dealing with other people food. 1/27/24 6:16
I recently called this restaurant because I came in back in February and was traveling for business. I misplaced the receipt that I needed to expense my meal. When I called and spoke to the manager explaining why I was calling, he said sorry and hung up on me. Confused, I called back again thinking maybe I was disconnected. I explained again why I was calling and that someone had hung up when I called earlier. They hung up on me again and when I tried to call back again a couple times they did not pick up. This is extremely infuriating as I was a paying customer and I just needed a copy of my receipt. I have never been treated with such rudeness, disrespect and disregard. No establishment has ever made me feel so helpless when I did absolutely nothing to deserve that treatment. I was curteous, and polite and was met with utter rudeness. I am honestly in disbelief. Wow!
Service: 1
Food was good. No waitresses except one lady I assume to be the owner because she bossed around very rudely.Had to order at the counter, paid there too eventually :/ Mind you, I ate inside and I’m ~guessing~ “someone” is money hungry because as I ordered to the very kind (and stressed) guy at the counter asked what size I would like… the (guessing) the owner said “Large! It’s takeout!!” but I was right there ordering the food because no one took my order when I sat down… in which was her fault.I pressed for steamed bean sprouts as I’m pregnant and when she gave me my food, she was sarcastic and didn’t check up on me but for 2 second just once.When I went to pay, it wasn’t the same price and the guy took a while to change the price. He was very kind, while she honestly questioned him while I was paying for my meal.Will never go here again or even order this for delivery, this owner is horrible, rude, and quite honestly I’ve never been treated with such disrespect. Plain money hungry. I won’t even add any photos of the food.
Atmosphere: 1
Service: 1
Less than a month ago my husband and I agreed to try Pho 79 via food delivery and I ordered one of their ramen bowls, spare ribs, pork chip and other foods pictured. Due to the taste the spare ribs was the only food that I enjoyed the taste of and the pork chop I ordered was missed in my food delivery. To be fair a money refund was made to me for the pork chop missing in my order though if I ever try this place again it would be for dine in only.
Atmosphere: 2
Food: 1
Service: 2
Pho was sub par, although my husband enjoyed the grilled pork chop. The service is slow and the girl behind the counter seemed like she hates her job. I saw her making faces behind the Asian guy's back. Goes to show she doesn't want to be there.
I have celiac disease, so I always have to call places ahead of time before ordering to make sure that there are safe options for me. My family and I were planning on ordering from them tonight, so I called and asked if they had any gluten free options. The guy who answered the phone stated "I don't know if we have that. I'm very busy. bye bye" and hung up before I could say anything else. I called back after and they let my call go to voicemail. I completely understand being a busy restaurant on a Saturday night, however this question is not only the difference between whether we order or not, but whether I get incredibly sick or not. I'm shocked by the rudeness of this person answering the phone, and also inability to answer my question. This does not instill confidence as a person with a food allergy, nor does it make me want to give my money to their establishment.
Love the pho, so tasty!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Soup
The food is pretty good, I’ve tried the beef pho and beef skewers over rice, both had good flavoring. The portion is big and comes with a lot of meat.The establishment is very understaffed, so I took that into account for the unfriendly service from the owners/workers. The menu prices also do not match what you are charged when you look at the receipt breakdown. I tried to substitute white rice for fried rice, on the menu it says rice substitutions are an addition $3.75, however the owner was not understanding my request, got upset and let someone else take my order only to say that it isn’t an option to substitute rice.If you’re willing to look past the service, I would say the food is a 4/5.
Atmosphere: 2
Food: 4
Service: 1
Dim and busted menus, but the food and quick turn around was more than I could ask for. Get this food if you're sick, it'll help tremendously and it tastes great too.
Atmosphere: 3
Food: 5
Service: 5
Food was good only rating one star because the service was terrible. The server forgot our spring rolls and never came over the entire time to check on us so we just didn't get them. All the workers were on their phones and we were the only table in there. I let one of the workers know that there wasn't toilet paper in the women's bathroom and he straight up ignored me and went back on his phone. Will not eat here again.
Had a reservation scheduled for a dinner for 4 last night, but when my coworkers and I walked in, we were immediately asked to leave by an employee, because they closed the restaurant for a Private event. I would have appreciated a call or notification that they closed early that night, but they had not made an effort to do so. We wasted time, effort, and gas money driving to this restaurant only for this to happen. I understand if a serious event was the cause of the closure, but regardless no attempt to notify us was made. Will not be coming back.
Service: 1
Restaurantji Recommends
Unprofessional service. Long
Atmosphere: 3
Food: 2
Service: 2
So i ordered takeout to go and they forgot my broth for the pho. Asked for a refund but they cant do refunds just store credit. I recommend you don't get to go but just eat there instead. Its usually a good place so I'll give them the benefit of the doubt since they tried to make amends with me. Its a really cute place and im just a little disappointed at their service professionalism. Otherwise food is good.
Decided to have dinner here and soon regretted my decision. Thumbs down
Awesome food. Came in 30 min before closing and was well taken care of.
Atmosphere: 5
Food: 5
Service: 5
Waiter was not acknowledging us, didn’t check on our table, was on his phone, and my cup was empty longer than 20 mins. When finally asked for a refill the waiter coughed in his hand walking towards me. Very unprofessional and very nasty dealing with other people food. 1/27/24 6:16
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Vietnamese Egg Rolls