Vegetarian options: Many available withoutKid-friendliness: G friendly atmosphereWheelchair accessibility: Ramp available and designated parking
Atmosphere: 5
Food: 4
Service: 5
Shiela Cooke
Awesome food
Atmosphere: 5
Food: 5
Service: 5
Garlena Ramos
Today, April 20, 2024 @ 4:50 PM my husband and I went to Chipotle on Frederick Blvd. The African American young man taking the order was very professional and let us know that they only had chicken and gave a time frame when the other meats would be done. I proceeded with my order and he passed my bowl to the next young lady to put on the fixings. This is where the problem began. She was rude to the lady in front of me so I gave a friendly gesture by speaking. She did not respond so I asked if she was okay and she rudely said I’m fine, while throwing the sour cream on my food. So my husband comes behind me and speaks, again RUDE!! He asked if she was having a good day and she rudely replied, “do you want cheese or not!!” Again he asked if she was okay and she rudely said, “what else do you want.” Now I’m a sincere wife and I do not take it lightly when someone speaks to me or my husband with that level of disrespect. I asked the cashier what this young lady’s name was and she replied, “I don’t know her name, I just began working here.” Now I understand that she didn’t want to get her peer in trouble so I stated, I’m calling corporate. We sat outside and other customers came out complaining about this young lady. I am very big on customer service and this young lady didn’t know who I was. I could have been a District Manager from another Chipotle or a food critic. I taught customer service for over 30 years in my 40 year career in and if I were the manager on site, I would have asked her to clock out. This type of negative behavior could affect the company’s profits. In addition, the food was awful. The rice was not cooked and the chicken was burnt. I will not return to this establishment and someone needs to reiterate to this young people that they need paying customers to keep the business going!
Atmosphere: 2
Food: 1
Service: 1
Ian Boone
I went into chipotle on Frederick Boulevard yesterday. I usually don’t, but I decided to get a drink on my way to the drink machine. I noticed, the entire area was dirty from the table to the floor to the drink dispensary the drink machine is leaking, and there was a towel placed under it floor was sticky and the table was dirty. The entire area was disgusting and Even if I were to dine in once I seen these things, I would’ve left the premises.
Atmosphere: 1
Food: 4
Service: 4
Kenneth Watson
Never had a bad experience there yet. Pretty quick, although, if you want more food, order inside.
Atmosphere: 4
Food: 4
Service: 5
Destiney Knighton
Just opened not too long ago and already one of the worst!!!!!
A A
I am a frequent Chipolter, and to this particular establishment specifically...I will say that everyone has always been pleasant, however recently the place has been very messy...the drink station was a mess today when I went (but I am sure they got hit hard for the lunch rush so that isn't a big deal), but Friday night probably being my worst experience ever, around 8:30pm....I was like day shift would NEVER!! But there was sour cream smeared all over counter and it was getting on everyone's boxes, just messy. Mobile orders covered the counter unbagged, and had sour cream all over them...the lady in front of me had to specifically ask for her box to be wiped off, they were out of steak, chips, forks...when I ordered steak I was told it would be a wait....I asked how long as I looked back and nothing was on the grill, I was told it was still marinating...so I opted for the Al Pastor chicken, which did not disappoint. The girl on the register could not even bag up the mobile orders, for reasons unknown, she seemed very confused by them...drive thru was wrapped, doordash drivers flooding in. Luckily the girls on the line stepped in, after informing the cashier that it was definitely her job to bag them. Also, whoever has been making the guacamole the last couple times I have had it are not mashing up the avocados, large chunks, like half an avocado take up more than 3/4s of my guacamole (that cost extra), and it wouldn't be so bad if they were actually ripe but they have been hard. I will say that the gentleman (tall, thin, light skin) that mans the grill on dayshift does an amazing job, by far the best meat from any chipolte around. I will continue to give Chipolte my business, this doesn't hinder that, I sat on writing this review for several days but when I went today and my guac was all avocado again I decided maybe it would benefit us all if wrote it. This is just for informative feedback purposes, change doesn't happen in silence.
Atmosphere: 3
Food: 3
Service: 3
Tasha Pinto
I just picked up my food 15 minutes ago, and the food looks horrible. I'm missing half of my ingredients I paid for. I contacted customer service and they offered me free guacamole, that I paid for already and didn't receive. Beware if you place a pick-up order.
Food: 1
Service: 1
Robbin McFadden
Poor customer service, food sloppily prepared... I will never visit this one again
Atmosphere: 1
Food: 1
Service: 1
Tiffany Cherry
I'm so glad they opened this location. They are so much better than the store on Portsmouth Blvd. The food is always fresh and the store is pretty clean. The customer service could be better though. Overall I'd definitely recommend this location.
everything is good besides cross contamination, 9/10 there’s always a different meat in my sofritas bowl (im vegetarian) they need to move it to another location so they wont drop meat in it other than that they
Atmosphere: 5
Food: 2
Service: 5
Florese Spivey
Food was good but the service was horrible the young lady was just throwing the food either in the bowl or burrito like she didn't want to be
Atmosphere: 5
Food: 5
Service: 2
Chris Perry
While they moved quite slow on the service. The wait was worth itThe food came as expected and it is what you would expect from a Chipotle. The service folks were not very pleasant but they were caught in the Whirlwind and they did their jobs.
Atmosphere: 4
Food: 5
Service: 3
Barbara McBride
Everything was excellent except for I didn't know you had to pay extra for
Vegetarian options: Many available withoutKid-friendliness: G friendly atmosphereWheelchair accessibility: Ramp available and designated parking
Atmosphere: 5
Food: 4
Service: 5
Awesome food
Atmosphere: 5
Food: 5
Service: 5
Today, April 20, 2024 @ 4:50 PM my husband and I went to Chipotle on Frederick Blvd. The African American young man taking the order was very professional and let us know that they only had chicken and gave a time frame when the other meats would be done. I proceeded with my order and he passed my bowl to the next young lady to put on the fixings. This is where the problem began. She was rude to the lady in front of me so I gave a friendly gesture by speaking. She did not respond so I asked if she was okay and she rudely said I’m fine, while throwing the sour cream on my food. So my husband comes behind me and speaks, again RUDE!! He asked if she was having a good day and she rudely replied, “do you want cheese or not!!” Again he asked if she was okay and she rudely said, “what else do you want.” Now I’m a sincere wife and I do not take it lightly when someone speaks to me or my husband with that level of disrespect. I asked the cashier what this young lady’s name was and she replied, “I don’t know her name, I just began working here.” Now I understand that she didn’t want to get her peer in trouble so I stated, I’m calling corporate. We sat outside and other customers came out complaining about this young lady. I am very big on customer service and this young lady didn’t know who I was. I could have been a District Manager from another Chipotle or a food critic. I taught customer service for over 30 years in my 40 year career in and if I were the manager on site, I would have asked her to clock out. This type of negative behavior could affect the company’s profits. In addition, the food was awful. The rice was not cooked and the chicken was burnt. I will not return to this establishment and someone needs to reiterate to this young people that they need paying customers to keep the business going!
Atmosphere: 2
Food: 1
Service: 1
I went into chipotle on Frederick Boulevard yesterday. I usually don’t, but I decided to get a drink on my way to the drink machine. I noticed, the entire area was dirty from the table to the floor to the drink dispensary the drink machine is leaking, and there was a towel placed under it floor was sticky and the table was dirty. The entire area was disgusting and Even if I were to dine in once I seen these things, I would’ve left the premises.
Atmosphere: 1
Food: 4
Service: 4
Never had a bad experience there yet. Pretty quick, although, if you want more food, order inside.
Atmosphere: 4
Food: 4
Service: 5
Just opened not too long ago and already one of the worst!!!!!
I am a frequent Chipolter, and to this particular establishment specifically...I will say that everyone has always been pleasant, however recently the place has been very messy...the drink station was a mess today when I went (but I am sure they got hit hard for the lunch rush so that isn't a big deal), but Friday night probably being my worst experience ever, around 8:30pm....I was like day shift would NEVER!! But there was sour cream smeared all over counter and it was getting on everyone's boxes, just messy. Mobile orders covered the counter unbagged, and had sour cream all over them...the lady in front of me had to specifically ask for her box to be wiped off, they were out of steak, chips, forks...when I ordered steak I was told it would be a wait....I asked how long as I looked back and nothing was on the grill, I was told it was still marinating...so I opted for the Al Pastor chicken, which did not disappoint. The girl on the register could not even bag up the mobile orders, for reasons unknown, she seemed very confused by them...drive thru was wrapped, doordash drivers flooding in. Luckily the girls on the line stepped in, after informing the cashier that it was definitely her job to bag them. Also, whoever has been making the guacamole the last couple times I have had it are not mashing up the avocados, large chunks, like half an avocado take up more than 3/4s of my guacamole (that cost extra), and it wouldn't be so bad if they were actually ripe but they have been hard. I will say that the gentleman (tall, thin, light skin) that mans the grill on dayshift does an amazing job, by far the best meat from any chipolte around. I will continue to give Chipolte my business, this doesn't hinder that, I sat on writing this review for several days but when I went today and my guac was all avocado again I decided maybe it would benefit us all if wrote it. This is just for informative feedback purposes, change doesn't happen in silence.
Atmosphere: 3
Food: 3
Service: 3
I just picked up my food 15 minutes ago, and the food looks horrible. I'm missing half of my ingredients I paid for. I contacted customer service and they offered me free guacamole, that I paid for already and didn't receive. Beware if you place a pick-up order.
Food: 1
Service: 1
Poor customer service, food sloppily prepared... I will never visit this one again
Atmosphere: 1
Food: 1
Service: 1
I'm so glad they opened this location. They are so much better than the store on Portsmouth Blvd. The food is always fresh and the store is pretty clean. The customer service could be better though. Overall I'd definitely recommend this location.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
So busy they ran out of some products ?
Atmosphere: 4
Food: 5
Service: 4
everything is good besides cross contamination, 9/10 there’s always a different meat in my sofritas bowl (im vegetarian) they need to move it to another location so they wont drop meat in it other than that they
Atmosphere: 5
Food: 2
Service: 5
Food was good but the service was horrible the young lady was just throwing the food either in the bowl or burrito like she didn't want to be
Atmosphere: 5
Food: 5
Service: 2
While they moved quite slow on the service. The wait was worth itThe food came as expected and it is what you would expect from a Chipotle. The service folks were not very pleasant but they were caught in the Whirlwind and they did their jobs.
Atmosphere: 4
Food: 5
Service: 3
Everything was excellent except for I didn't know you had to pay extra for
Atmosphere: 4
Food: 4
Service: 4