Cold stone is very good but not from this location. They give you not the ice cream you ask for. They need training again on how to make it. I asked for a shake the girl took a while to make it kept adding in ice cream to make it thicker when it was already liquidy. She gave me FROSTING thinking it was whipped cream. She knew she messed up because when I asked to make it again she said “ I put too much milk “ so if you knew that why did you give me it. She messed up the second time when she remade it. If you don’t know how to make it ask someone else to make it for you or ask how to. The second time she gave me it she said “ it’s alittle bit better” what do you mean??? It’s a little bit better?
Keith Markowitz
Very typical for a college town.
Atmosphere: 4
Food: 4
Service: 4
Scott Zincone
The carmel apple pie ice cream was wonderful!
Atmosphere: 3
Food: 5
Service: 4
SpiritSoul Radio Network
This was my first experience at this Cold stone and to say I'm disappointed is an understatement. I was served by a young man who I told him that I wanted a "love it" cookie dough and kit kat mix. He didn't give me cookie dough, he gave me butter pecan. I tasted more KitKat than what I thought was cookie dough. I will never go there again. Really messed up my appetite for it. ?
Atmosphere: 1
Food: 1
Service: 1
cintia valz
The ice cream is good but not worth for the waiting and the attitude of some of the people that work there! Yesterday I was there for 20 minutes in the line and this boy was touching his hair all the time and mixing the ice cream ! I asked if they could wear gloves and he pretended that he didn’t hear me and starred helping other person! No manager there and no one there to ask them to at list wash their hands after touching their hair !!!!! No more eating there for me!!!!
Dametria Tademy
I had my two kids with me and my significant other. First off, they need to work on their ice cream skills. One of the coworkers ( a guy with long black hair) had to much of a nonchalant attitude. When we got up to the register to pay, we gave him the card and he slammed the card on the counter. Then we asked if we can get 2 extra cups(upsized) because they will leak. He acted like didnt hear us the second time we asked. About the third time he leaned over and told the manager can we get extra cups. Mind you we received extra cups in the past. She said no. He could've given us extra cups without asking her. It's called customer service. This coldstone have gotten downhill.
Freshwind Freshstart
My grand daughter and I stood in line with no one waiting on us for at least 15/20 minutes. We waited and waited. It was as if we were not even there. There were three employers running ? around and the was another gentleman and his son in back of us.I chose not to get any ice cream. Grand daughter enjoyed her ice cream. I had to raise my voice to get someone's attention to serve us.I will never go back there again.
Bella Scott
Worst ice cream experience of my life. Workers were lazy and the employee named Felicia got an attitude with me when I asked how long it was going to be after waiting for 10 minutes. I won’t be going back. If this is the way you’re going to run your business don’t serve customers.
Raghib Nihal
Great ice cream as always. Me and my boy 90skids came here. But they did get our order wrong once so be specific about you want.
Casey Jackson
workers are unprofessional. a lady named felicia yelled at me after she got my order wrong. do not come here
Not customer friendly at all will choose any ice cream over them from now on the vcu location needs a rebrand
Richard Monroe
Great ice cream, like Gelati Celesti and Baskin-Robbins.
Elen Khachatryan
Tasty food but not the best I’ve tried. :)
Avery
The Google listing says that this cold stone is open until 10pm on Sundays. I tried to come in at 9:30 and the doors were locked? There were employees in there. I don't know if you actually close at 9pm or the employees just decided to close early. Regardless, the google listing should at least be updated to show that you aren't open until 10pm on Sundays.
Justin
The Google listing says that this cold stone is open until 10pm on Sundays. I tried to come in at 9:30 and the doors were locked? There were employees in there. I don't know if you actually close at 9pm or the employees just decided to close early. Regardless, the google listing should at least be updated to show that you aren't open until 10pm on Sundays.
Cold stone is very good but not from this location. They give you not the ice cream you ask for. They need training again on how to make it. I asked for a shake the girl took a while to make it kept adding in ice cream to make it thicker when it was already liquidy. She gave me FROSTING thinking it was whipped cream. She knew she messed up because when I asked to make it again she said “ I put too much milk “ so if you knew that why did you give me it. She messed up the second time when she remade it. If you don’t know how to make it ask someone else to make it for you or ask how to. The second time she gave me it she said “ it’s alittle bit better” what do you mean??? It’s a little bit better?
Very typical for a college town.
Atmosphere: 4
Food: 4
Service: 4
The carmel apple pie ice cream was wonderful!
Atmosphere: 3
Food: 5
Service: 4
This was my first experience at this Cold stone and to say I'm disappointed is an understatement. I was served by a young man who I told him that I wanted a "love it" cookie dough and kit kat mix. He didn't give me cookie dough, he gave me butter pecan. I tasted more KitKat than what I thought was cookie dough. I will never go there again. Really messed up my appetite for it. ?
Atmosphere: 1
Food: 1
Service: 1
The ice cream is good but not worth for the waiting and the attitude of some of the people that work there! Yesterday I was there for 20 minutes in the line and this boy was touching his hair all the time and mixing the ice cream ! I asked if they could wear gloves and he pretended that he didn’t hear me and starred helping other person! No manager there and no one there to ask them to at list wash their hands after touching their hair !!!!! No more eating there for me!!!!
I had my two kids with me and my significant other. First off, they need to work on their ice cream skills. One of the coworkers ( a guy with long black hair) had to much of a nonchalant attitude. When we got up to the register to pay, we gave him the card and he slammed the card on the counter. Then we asked if we can get 2 extra cups(upsized) because they will leak. He acted like didnt hear us the second time we asked. About the third time he leaned over and told the manager can we get extra cups. Mind you we received extra cups in the past. She said no. He could've given us extra cups without asking her. It's called customer service. This coldstone have gotten downhill.
My grand daughter and I stood in line with no one waiting on us for at least 15/20 minutes. We waited and waited. It was as if we were not even there. There were three employers running ? around and the was another gentleman and his son in back of us.I chose not to get any ice cream. Grand daughter enjoyed her ice cream. I had to raise my voice to get someone's attention to serve us.I will never go back there again.
Worst ice cream experience of my life. Workers were lazy and the employee named Felicia got an attitude with me when I asked how long it was going to be after waiting for 10 minutes. I won’t be going back. If this is the way you’re going to run your business don’t serve customers.
Great ice cream as always. Me and my boy 90skids came here. But they did get our order wrong once so be specific about you want.
workers are unprofessional. a lady named felicia yelled at me after she got my order wrong. do not come here
Restaurantji Recommends
Not customer friendly at all will choose any ice cream over them from now on the vcu location needs a rebrand
Great ice cream, like Gelati Celesti and Baskin-Robbins.
Tasty food but not the best I’ve tried. :)
The Google listing says that this cold stone is open until 10pm on Sundays. I tried to come in at 9:30 and the doors were locked? There were employees in there. I don't know if you actually close at 9pm or the employees just decided to close early. Regardless, the google listing should at least be updated to show that you aren't open until 10pm on Sundays.
The Google listing says that this cold stone is open until 10pm on Sundays. I tried to come in at 9:30 and the doors were locked? There were employees in there. I don't know if you actually close at 9pm or the employees just decided to close early. Regardless, the google listing should at least be updated to show that you aren't open until 10pm on Sundays.