Five Guys

931 W Broad St, Richmond
(804) 359-0059

Recent Reviews

Jason Seibel

Good but $20 for a burger is tough to afford.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Cheeseburger

Claudia Brown

We order from this location 2-3 times per week! We absolutely love Five Guys!!!!! Food is always fresh and hot , our orders are always accurate. Every member of the staff is super friendly and very caring ❤️Shout out to Jawan and Matt - making the best burgers in town ???

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Little Bacon Cheeseburger, Five Guys Style, Little Fries, Large Cajun Fries, Cookie, Hamburger, Cheeseburger, Bacon Burger, Bacon Cheeseburger, Grilled Mushrooms

Kimmie

Jawon is the best!Thank you

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Little Fries

Heath Rambo

Burger and fries for lunch were good. $19.95, though. And they got my order wrong. They gave me a little burger instead of a regular burger. When I called, the person answering the phone kept telling the manager that I ordered a little burger and got a regular burger (the opposite of what happened). She had to put the manager on the phone because she said she couldn't figure out how to explain it to him. The manager offered to make me a new burger (my lunch break was over by this time) or he could email his district manager and it would take 5-7 days to issue me a refund.The correct response to this situation should have been, "I'm sorry. I'll make you a new burger and refund your money due to the inconvenience of you having to come back." Instead, they gave me a soda. And a store manager ought to have the ability to issue a refund. Having to go to a district manager to issue a refund of a fast food meal is just a ridiculously bad process.If you're going to charge $19.95 for a burger and fries, your customer service should be top notch.

Atmosphere: 3

Food: 5

Service: 2

Leonard Blair

Best cheese burger ? in the world..

Jose Serrano

Food was delicious and on point, highly recommended five guys to anyone who lives or on vacation, thank you five

Atmosphere: 5

Food: 5

Service: 5

Anne Ward

Very poor service and food.

Atmosphere: 1

Food: 1

Service: 1

tatiana montesinos

Had a lettuce wrapped cheese burger it was yummy.

Atmosphere: 3

Food: 4

Service: 4

Dr. Chungo

Not only were there SIX people working, two of them were WOMEN!! SMH ?‍♂️?‍♂️ false advertising much???

paris forde

Don’t get delivery from here it’s unlikely to show up

Jack “Lucky”

Burger was about as nasty as getting one from McDonalds, way over cooked tasted burned forgot half the toppings and it was thrown together and looked like they dropped itDefinitely one of the worst burgers I ever ever had ? would not recommendFries were good tho

Atmosphere: 3

Food: 1

Service: 3

Ken H.

ordered a pick up order last night. food was extremely under quality, and gave me and my partner food poisoning!!!!!! spent half the day in the emergency room for a sh!t burger. 0 stars

Elisabeth S

Gave my online order to a stranger. Wouldn’t remake it. Don’t patronize this location.

Atmosphere: 2

Food: 5

Service: 1

Wesley N

Love the food very busy could be better but overall very good.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Bacon Double Cheeseburger with Fries

Lisa Tobin

We used active menus and our service was great! When I ordered it said 1.5 hrs but it was there in like 30 min. Fast and the food was awesome!

Food: 5

Service: 5

Recommended dishes: Little Bacon Burger

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