Panera Bread

11703 W Broad St, Richmond
(804) 364-6040

Recent Reviews

Gregory Charles

Love the iced tea and its out for free refills.

Atmosphere: 5

Food: 5

Service: 5

Kim Fortin

Always delicious and clean.

Atmosphere: 5

Food: 5

Service: 5

J N

$17 with tip for a tuna sandwich and chai. The chai tasted weird. The tuna was super wet and soggy in a ball in the middle of the bread. The bread itself was pretty good, but not enough to make the meal worth it.

Atmosphere: 2

Food: 2

Service: 2

Sama Pouri

The quality of the food decreased and the inside is not clean at all.

Atmosphere: 3

Food: 2

Service: 2

Joshua Silverman

I think the food is excellent for fast food, but I'm frustrated with the coffee service. I'm a member of the sip club but they are regularly out of coffee in the morning. The new policy of keeping the cups behind the counter is irritating as it slows down an already overworked staff. BTW I gave the service 3 stars because the staff are nice and hard working, but the service is slow because they are routinely understaffed.

Atmosphere: 4

Food: 5

Service: 3

Catherine Lukaszewicz

I love the style of this cafe because it's comfortable place to have breakfast. But, how in the world have you been out of cream cheese for four days! You sell bagels?! No breakfast for me today.

Atmosphere: 5

Food: 1

Service: 5

L Anderson

I love this location! I always come in and get a bagel and coffee. Brittany is always smiling and tells me to have a wonderful day. The staff always has an upbeat attitude. Keep up the good work!

Atmosphere: 5

Food: 5

Service: 5

Sarah Rana

Good coffee, great service!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Bagel

Prabhash Dadhich

Quality is degrading day by day.My kids love the Pizza here and we visit every week either of PB restra.This particular branch is poorest among all, quality is poor.Try other place if you want quality food.

Atmosphere: 5

Food: 3

Service: 4

abraham martinez

Lately there’s no coffee ready on the self service containers, I actually had to wait several time to them to make coffee after that I went to put sugar and all the caddie were almost empty, then I have to come back to the register and ask for a lid because there was not lids either in the self service station! By last when I went to the trash can there was trash literally coming out from the table hole so I’m notice in many different ways how the service has been going down. It was a good location before here in short pump. Unfortunately not anymore .

Atmosphere: 1

Service: 1

Mary Hungerford

Waited over 40 minutes, left without even getting our food because it looked disgusting behind the counter. Bathrooms were nasty. Total

Atmosphere: 1

Service: 1

Winston Forrest

Ordered bagels for pickup. Quickly prepared and the staff was friendly and made a point of greeting me when I got there.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cinnamon Crunch Bagel

Ali Saeed

I went here on 11/26/23 at appx. 7:20 am and the woman at the counter was disrespectful. I ordered 8 bagels sliced. She placed the bagels in the bag and gave them to me and I asked if they were sliced and she said do you want them sliced and i said that’s what i asked for before. She then proceeded to throw the bagels at the table and throw them into the slicer. Completely disappointed at this disrespectful behavior.Additionally, i was not told the cream cheese was extra, I assumed it came with the bagel. I asked for some more and was told it was $1.60 each for extras which i agreed to. At the end of this ordeal, before she sliced my bagels, she was going to charge me for the extra cream cheese. Upon slicing the bagels she hands me the bagels and says have a nice day in a rude tone. I asked her that didn’t she want to charge me for the extra cream cheese and she tells it’s in the house.

Atmosphere: 1

Food: 1

Service: 1

Anita Johnson

Love the Short pump location.....the Staples Mill location atmosphere is not my favorite, but everything else is great! The Summit Panera bread location is the worst! Didn't like anything!

Atmosphere: 5

Food: 5

Service: 5

Michael Chewning

Recently visited this place for a quick lunch break one day. Even though this is a chain restaurant the staff was amazing, the food great, and the atmosphere was relaxing especially if you need to work or do school assignments using the Wi-Fi this is the place to go!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Teriyaki Chicken & Broccoli Bowl

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