Ordered via their mobile app, only received one out of three items. Requested a refund, received a coupon for a single dollar off my next order. No refund received. Will not pick up the phone. No email to contact customer service, just a subpar online survey. Never ordering from this franchise again. So not okay.
Atmosphere: 1
Food: 1
Service: 1
Sherri Brown
Came to place an order and the girl who looked like a drug addict was in the back prepping/restocking and never came to take my order so l left. You do that when you don't have any customers!! Yes, she saw me and continued to do whatever she was doing.
Atmosphere: 1
Food: 1
Service: 1
Jackie Stevens
Long waits when not busy. Don’t get orders right. Employees standing around while line of people. Not clean
Atmosphere: 1
Food: 2
Service: 1
Gracie rinker
I came here and only ordered a smoothie. They served many people that ordered after me before I received mine. I am writing this as I have already been waiting 25 minutes for one smoothie. Additionally, I wanted to make sure I didn’t miss which one was mine or if they accidentally placed it in the mobile area. When I was checking the names on the smoothies in the mobile area I was told to “stop going around touching everyone’s smoothie” by a staff member. Extremely rude. Also, when I asked about the status of my smoothie, I was told that it was coming, they were just “waiting on ice”, yet they were bringing out other smoothies, so that didn’t add up to me. I waited another 10 minutes after “waiting for ice”. Lastly, they were out of both pineapple and energizer for my smoothie, which seems ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Sam
1+ hour wait lol. Wouldn't take my order in person, so had to order over the app where you can't even cancel
Hannah Bowles Chenault
Ordered on line, door dash delivered. 2 combo meals with smoothies. NO *STRAWS* no utensils and no napkins to go along with the sloppy made sandwiches. 2 stars - only because the correct food choices and sides were provided.Will no longer use this location. There are plenty of other ones in town.
Andy Moran
Usually never come here cause the smoothies never taste as good as normal but was nearby today so figured I’d give it a shot. Came in and was greeted by someone who said “she’ll be with you in a second” and I waited like 5 minutes and no one ever came. Yall need whoever runs the white oak location to run this one cause this place is always lacking somehow
Phillip Gracik
Only one person working, takes forever to get
Atmosphere: 1
Food: 1
Service: 1
Tiffany Martone
I ordered the new Granola chia bowl and it was really good! Very fresh and I definitely am ordering again! My son had a sandwhich and smoothie. He ate it all so I know it was good! Fast service! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Deneen S.
Tropical Smoothie Friday 1/5/24 5pm Broad & Parham Rd. Location Richmond, Va. When I walked in I was immediately greeted by a very helpful woman. She helped me decide on my smoothie and quesadilla . I explained I probably have been at a Tropical Smoothie 3x in my lifetime. The main reason I don't frequent any Tropical Smoothie is because of the one size smoothie. It's too large for it to be my only choice and I end up throwing away half of it every time. The restaurant is clean and family friendly. Very casual restaurant. I ordered: Island Green Smoothie- it has spinach, kale, mango, pineapple, and banana. - very tasty Santa Fe chicken quesadilla - this has grilled chicken, black beans, onions, queso, cheddar cheese, and smoked cheese. - very good! ** Tropical smoothie please think about having different size smoothie options. I'll come back sometime when I have extra money to waste because I'll throw away half the smoothie. I mean, no complaints on anything else. The food is good the smoothie is good the Customer Service was good.
1st time going to this particular TS and it was a 10/10 experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset
Isabela
I understand being low staffed at certain points of the day but that does not mean you have to be rude and dismissive. I have worked in food and was taught to have a good attitude and admit my mistakes. Just now I ordered food and a smoothie and so did my boyfriend. Side note when my boyfriend ordered the employee let out a disappointed sigh. We waited with no problem to get it but when I opened the bag my food was not there. I went back in and told the employee that I was supposed to get a flatbread and they said it wasn’t on the receipt even though they asked me what side I wanted with my food when I ordered. I got only a straight face asking if I want to order it and no apology. I ordered it again and upon receiving the food there was only a straight face and they said have a good day. No apology or emotion shown. At least admit you forgot to put it in. I’m so sorry I was hungry and went to a food place to get food.
Atmosphere: 3
Service: 1
Jeremy Barrack
Not welcoming.
Atmosphere: 1
Service: 1
C
Terrible service, extremely understaffed. Waited 10 minutes to get my order taken, then another 15 for my smoothie (which had to be remade cause it tasted like yogurt & ice), waited another 10 minutes for my food. My food didn’t come with sauce either, but I didn’t even bother asking for it because I knew it’d take another 10 minutes. Booooo :( Hire more people!
Atmosphere: 1
Food: 2
Service: 1
Meka Brown
Second time coming to this location, and I will NEVER go back. The first time, last week, I had ordered my food in the shop. I waited 45 mins to get my order (I had seen a ton of preorders being made, so I thought I should do that next time). The second time, I had ordered online and even picked up my order an hour late. When I came in I had noticed my order wasn't off to the side. So, I asked the employee behind the counter to check. She said that the ticket is there, but nothing was made. Five minutes later I had received my drink, but no sandwich. I thought they were making it...I did not see anyone in the kitchen. I asked the employee behind the counter what is going on with my sandwich. She tells me that they were out of brie, so they didn't make the sandwich. I told her another sandwich to replace it with and waited for that to be made. Then I was given a card to a free meal there. I am not going back there. It is a waste of time, energy, and money to deal with that mess. On top of that, no one wears name tags or company shirts, so all the employees look like they just wondered in from off the street. Another employee was getting food to her friends and another had to be told to wash his hands. This place is shameful. My recommendation is to fire the current staff and find better employees.
Ordered via their mobile app, only received one out of three items. Requested a refund, received a coupon for a single dollar off my next order. No refund received. Will not pick up the phone. No email to contact customer service, just a subpar online survey. Never ordering from this franchise again. So not okay.
Atmosphere: 1
Food: 1
Service: 1
Came to place an order and the girl who looked like a drug addict was in the back prepping/restocking and never came to take my order so l left. You do that when you don't have any customers!! Yes, she saw me and continued to do whatever she was doing.
Atmosphere: 1
Food: 1
Service: 1
Long waits when not busy. Don’t get orders right. Employees standing around while line of people. Not clean
Atmosphere: 1
Food: 2
Service: 1
I came here and only ordered a smoothie. They served many people that ordered after me before I received mine. I am writing this as I have already been waiting 25 minutes for one smoothie. Additionally, I wanted to make sure I didn’t miss which one was mine or if they accidentally placed it in the mobile area. When I was checking the names on the smoothies in the mobile area I was told to “stop going around touching everyone’s smoothie” by a staff member. Extremely rude. Also, when I asked about the status of my smoothie, I was told that it was coming, they were just “waiting on ice”, yet they were bringing out other smoothies, so that didn’t add up to me. I waited another 10 minutes after “waiting for ice”. Lastly, they were out of both pineapple and energizer for my smoothie, which seems ridiculous.
Atmosphere: 1
Food: 1
Service: 1
1+ hour wait lol. Wouldn't take my order in person, so had to order over the app where you can't even cancel
Ordered on line, door dash delivered. 2 combo meals with smoothies. NO *STRAWS* no utensils and no napkins to go along with the sloppy made sandwiches. 2 stars - only because the correct food choices and sides were provided.Will no longer use this location. There are plenty of other ones in town.
Usually never come here cause the smoothies never taste as good as normal but was nearby today so figured I’d give it a shot. Came in and was greeted by someone who said “she’ll be with you in a second” and I waited like 5 minutes and no one ever came. Yall need whoever runs the white oak location to run this one cause this place is always lacking somehow
Only one person working, takes forever to get
Atmosphere: 1
Food: 1
Service: 1
I ordered the new Granola chia bowl and it was really good! Very fresh and I definitely am ordering again! My son had a sandwhich and smoothie. He ate it all so I know it was good! Fast service! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Tropical Smoothie Friday 1/5/24 5pm Broad & Parham Rd. Location Richmond, Va. When I walked in I was immediately greeted by a very helpful woman. She helped me decide on my smoothie and quesadilla . I explained I probably have been at a Tropical Smoothie 3x in my lifetime. The main reason I don't frequent any Tropical Smoothie is because of the one size smoothie. It's too large for it to be my only choice and I end up throwing away half of it every time. The restaurant is clean and family friendly. Very casual restaurant. I ordered: Island Green Smoothie- it has spinach, kale, mango, pineapple, and banana. - very tasty Santa Fe chicken quesadilla - this has grilled chicken, black beans, onions, queso, cheddar cheese, and smoked cheese. - very good! ** Tropical smoothie please think about having different size smoothie options. I'll come back sometime when I have extra money to waste because I'll throw away half the smoothie. I mean, no complaints on anything else. The food is good the smoothie is good the Customer Service was good.
Restaurantji Recommends
1st time going to this particular TS and it was a 10/10 experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset
I understand being low staffed at certain points of the day but that does not mean you have to be rude and dismissive. I have worked in food and was taught to have a good attitude and admit my mistakes. Just now I ordered food and a smoothie and so did my boyfriend. Side note when my boyfriend ordered the employee let out a disappointed sigh. We waited with no problem to get it but when I opened the bag my food was not there. I went back in and told the employee that I was supposed to get a flatbread and they said it wasn’t on the receipt even though they asked me what side I wanted with my food when I ordered. I got only a straight face asking if I want to order it and no apology. I ordered it again and upon receiving the food there was only a straight face and they said have a good day. No apology or emotion shown. At least admit you forgot to put it in. I’m so sorry I was hungry and went to a food place to get food.
Atmosphere: 3
Service: 1
Not welcoming.
Atmosphere: 1
Service: 1
Terrible service, extremely understaffed. Waited 10 minutes to get my order taken, then another 15 for my smoothie (which had to be remade cause it tasted like yogurt & ice), waited another 10 minutes for my food. My food didn’t come with sauce either, but I didn’t even bother asking for it because I knew it’d take another 10 minutes. Booooo :( Hire more people!
Atmosphere: 1
Food: 2
Service: 1
Second time coming to this location, and I will NEVER go back. The first time, last week, I had ordered my food in the shop. I waited 45 mins to get my order (I had seen a ton of preorders being made, so I thought I should do that next time). The second time, I had ordered online and even picked up my order an hour late. When I came in I had noticed my order wasn't off to the side. So, I asked the employee behind the counter to check. She said that the ticket is there, but nothing was made. Five minutes later I had received my drink, but no sandwich. I thought they were making it...I did not see anyone in the kitchen. I asked the employee behind the counter what is going on with my sandwich. She tells me that they were out of brie, so they didn't make the sandwich. I told her another sandwich to replace it with and waited for that to be made. Then I was given a card to a free meal there. I am not going back there. It is a waste of time, energy, and money to deal with that mess. On top of that, no one wears name tags or company shirts, so all the employees look like they just wondered in from off the street. Another employee was getting food to her friends and another had to be told to wash his hands. This place is shameful. My recommendation is to fire the current staff and find better employees.