Incredibly friendly staff. Great experience every time
Scott Hall
The worst fast food place I have ever been to. There is clearly no management because the employees could care less about speed or accuracy. Find something else to eat. Crazy
Travello Powells
My cashier Rhonda was one of the nicest caahier ive ever met in fast food.her attitude was aswesome and she insured me and my friends orders were all perfect.Thanks
Ron Kotz
Worse Burger King ever, nothing is ever working, milk shake machine, no sodas, onion ring fryer is down. Apparently they start cleaning early so they don’t want to have to clean at closing. Burgers, fries, onion rings cold and old. Lemonade aid tastes metallic. Rude personnel when the advise you it’s broken or out of food.
Frank Murrie
Food was great. Service was fast. My daughter loves the Impossible Whopper.
Somona Stacey
Always horrible. I would never visit this location if my kids didn't like Burger King so much. They can never get the order correct. Most times they leave something out of the order. Associates need training in customer service or " how not to be rude and obnoxious". Obviously they need some trained leadership. I know it is difficult to find people who want to work in the food industry, especially fast food. I think it really is a matter of supervision and training. Someone needs to be the Captain and steer the boat! I know it is possible, I have never had an issue with McDonald's Vinton location, obviously they have a Captain! Most other McDonald locations are heads above with promptness and service compared to Burger King in the Roanoke, Salem and Vinton area. Someone in this organization needs to understand they have problems and hire someone who cares if the company is successful. Set the expectation, train, train, train and make it happen!
JoEllen Morris
I always enjoy my Whopperwith cheese it's a messy tasty WONDERFUL sandwich!!!
Elisha Baba
I went yesterday for a quick lunch with my four children. As soon as we walked in, we were kindly greeted by a man out in the front stocking up the drink area. He quickly made his way behind the register to take my order. He was extremely polite. While eating, I observed the way he handled EVERY customer that walked through the doors with care and kindness. I noticed that he looked everyone in their eyes, and he went out of his way to ensure a pleasant experience. I do not leave a lot of reviews, but I felt that he deserved to at the least get a pat on the back for his effort, but surely someone with his dedication and people skills should be utilized in an upper level management position. We asked his name on our way out, and it was STEVE. GREAT JOB STEVE!
Mighty Mouse
Very good food and a very friendly young lady waited on us. How ever I did not like how the young manger was trying to tell the cook what to tell the next people who came in what he wanted them to do. The young man was already slammed and he was just making his job more difficult.
Nick Cobble
I would love to know who owns this establishment. This is quite frankly the worst fast-food restaurant I have ever been to. The staff are incredibly rude and honestly appear to not care about their job. The last time I went through the drive through I was simply told "no" when asking for an item off of their menu. I have lived in the area for years and every time I have been to this particular Burger King the experience has been infuriating. I would be ashamed to own this location.
I love bks impossible whopper! They have been out a couple of times, but today they had it! The fries were hot and so was the impossible whopper!
Mr. Mike Dawson
Not bad...sometimes you need it fast!
Danfo
Not very good. Service was very slow, food not very good.
Donny Julian
This is the 3rd and last time I have given them another chance at this location. I have complained 2 times about this location and all they do is offer me a free whopper for my trouble. Went in last night and picked up food to take home for dinner and when I got back home my wife's whopper sandwich was very rare and cold. She chose not to eat it and mine was a little pink but I ate it anyway and now this morning I wish I had took her advice. Never again will I give them another chance to earn my business!
Levi Jeppson
The restaurant was completely dead when we got there. The manager was loitering in the parking lot with some shady characters. We made a very simple order of 2 Whopper Jr meals and a 10 piece chicken nugget. The cashier couldn't figure out how to use the register and had to go out and get the manager, who seemed ticked that she had to come in. When our order was finally placed it took ten minutes for the food to come out even though we were the only customers there. My nuggets were missing the sauce so I asked for it. The guy at the counter tried to charge me extra for them. When I explained that they were supposed to come with my nuggets he actually took the time to find the store copy of the receipt to make sure I ordered nuggets. The whole experience was very frustrating.
Incredibly friendly staff. Great experience every time
The worst fast food place I have ever been to. There is clearly no management because the employees could care less about speed or accuracy. Find something else to eat. Crazy
My cashier Rhonda was one of the nicest caahier ive ever met in fast food.her attitude was aswesome and she insured me and my friends orders were all perfect.Thanks
Worse Burger King ever, nothing is ever working, milk shake machine, no sodas, onion ring fryer is down. Apparently they start cleaning early so they don’t want to have to clean at closing. Burgers, fries, onion rings cold and old. Lemonade aid tastes metallic. Rude personnel when the advise you it’s broken or out of food.
Food was great. Service was fast. My daughter loves the Impossible Whopper.
Always horrible. I would never visit this location if my kids didn't like Burger King so much. They can never get the order correct. Most times they leave something out of the order. Associates need training in customer service or " how not to be rude and obnoxious". Obviously they need some trained leadership. I know it is difficult to find people who want to work in the food industry, especially fast food. I think it really is a matter of supervision and training. Someone needs to be the Captain and steer the boat! I know it is possible, I have never had an issue with McDonald's Vinton location, obviously they have a Captain! Most other McDonald locations are heads above with promptness and service compared to Burger King in the Roanoke, Salem and Vinton area. Someone in this organization needs to understand they have problems and hire someone who cares if the company is successful. Set the expectation, train, train, train and make it happen!
I always enjoy my Whopperwith cheese it's a messy tasty WONDERFUL sandwich!!!
I went yesterday for a quick lunch with my four children. As soon as we walked in, we were kindly greeted by a man out in the front stocking up the drink area. He quickly made his way behind the register to take my order. He was extremely polite. While eating, I observed the way he handled EVERY customer that walked through the doors with care and kindness. I noticed that he looked everyone in their eyes, and he went out of his way to ensure a pleasant experience. I do not leave a lot of reviews, but I felt that he deserved to at the least get a pat on the back for his effort, but surely someone with his dedication and people skills should be utilized in an upper level management position. We asked his name on our way out, and it was STEVE. GREAT JOB STEVE!
Very good food and a very friendly young lady waited on us. How ever I did not like how the young manger was trying to tell the cook what to tell the next people who came in what he wanted them to do. The young man was already slammed and he was just making his job more difficult.
I would love to know who owns this establishment. This is quite frankly the worst fast-food restaurant I have ever been to. The staff are incredibly rude and honestly appear to not care about their job. The last time I went through the drive through I was simply told "no" when asking for an item off of their menu. I have lived in the area for years and every time I have been to this particular Burger King the experience has been infuriating. I would be ashamed to own this location.
Restaurantji Recommends
I love bks impossible whopper! They have been out a couple of times, but today they had it! The fries were hot and so was the impossible whopper!
Not bad...sometimes you need it fast!
Not very good. Service was very slow, food not very good.
This is the 3rd and last time I have given them another chance at this location. I have complained 2 times about this location and all they do is offer me a free whopper for my trouble. Went in last night and picked up food to take home for dinner and when I got back home my wife's whopper sandwich was very rare and cold. She chose not to eat it and mine was a little pink but I ate it anyway and now this morning I wish I had took her advice. Never again will I give them another chance to earn my business!
The restaurant was completely dead when we got there. The manager was loitering in the parking lot with some shady characters. We made a very simple order of 2 Whopper Jr meals and a 10 piece chicken nugget. The cashier couldn't figure out how to use the register and had to go out and get the manager, who seemed ticked that she had to come in. When our order was finally placed it took ten minutes for the food to come out even though we were the only customers there. My nuggets were missing the sauce so I asked for it. The guy at the counter tried to charge me extra for them. When I explained that they were supposed to come with my nuggets he actually took the time to find the store copy of the receipt to make sure I ordered nuggets. The whole experience was very frustrating.