This location is absolutely insane, I don’t blame the employees personally because it seems to be a staffing issue, but after 10 minutes of waiting, they told me it would be another 20 for my meal. Whoever owns this location needs to get this staffing issue fixed because Popeyes is right around the corner.
Atmosphere: 1
Food: 1
Service: 1
Ryan Johnston
Ordered my family dinner on 4/6/2024. Completely screwed the order up. Had to go back to get the correct items and wasn't even apologized to for their mistake. Acted like I was a jerk for coming back to get the right sandwich and correct sides. Even had the nerve to request the incorrect items back (hope they didn't pass them off to someone else after we handled them). Will not be going back there. IF YOU DO BUY FROM THIS LOCATION CHECK YOUR ORDER BEFORE YOU LEAVE. I've never left a negative review in my life but was so ticked at how I was treated here we are. The owner of this franchise would be appalled if they were aware of how their employees are treating their customers.
Atmosphere: 1
Food: 1
Service: 1
Helen Rutrough
Stopped yesterday at the Roanoke, VA location to bring home lunch after church. We do this periodically and don't think we've ever had as much wrong with our meal as we did yesterday.We got the 8 piece meal. The chicken was overcooked, the slaw was bitter, the biscuits were hard and crumbly and the mashed potatoes were very thick and did not fill the bowl like normal. This meal is supposed to serve 4 people and there was only enough potatoes for 3 small servings at best. We certainly didn't enjoy this meal and I usually love KFC!
Atmosphere: 4
Food: 1
Service: 4
Victoria Worrell
We placed our order at 5:15 for pickup at 6 and when we arrived they explained it would be another 20 minutes since they ran out of chicken. They tried to put the blame on us instead of taking responsibility for not having it ready. This is bad costumer service and overall they seem
Atmosphere: 1
Food: 3
Service: 1
linda bear
The people that work there are so wonderful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Jason King
I drive a big truck for work and I am well aware that some places have a hard time opening the inside dining area so I look for signs on the door so that I do not waste my time stopping and getting out because I understand that you are understaffed. But I have stopped here 2-3 times the last 6 months with no sign on the door and the doo is locked in the middle of the day. The is unacceptable.
Atmosphere: 1
Service: 1
Mike O'Brochta
Closed. The doors were locked when I arrived at 6:30pm on a weekday evening. The employees inside who heard and saw me at the door did not respond, seemed busy with drive thru. Too busy to post a sign on the door or a notice on the website about no inside service. Took my business elsewhere.
Service: 1
goofyah quan
I love the sauces and the FRIED Chicken because it's the best in the Roanoke you should try
Atmosphere: 5
Food: 5
Service: 5
Hunter Mauck
Yelling with the window open. Overall just poor service.
Atmosphere: 1
Food: 3
Service: 1
Brian Kreppeneck
I am a door dasher. Order was not started until I arrived. A pot pie which takes 22 minutes to make. Awful
there was a mistake made with my order, but the blonde manager lady made sure it was fixed and I got what I wanted. good service.
Food: 5
Service: 4
Ashley
I was actually door dashing and it took me 10 months to arrive and they still didn't start the order until after I was waiting for 5 minutes. They don't like to greet anyone and they was not busy I was the only person in there. 2 people in rive
Atmosphere: 1
Food: 1
Service: 1
Tommy S.
Rude service and my food tasted like chemicals I instantly threw up quite a few times really bad while eating never gave receipt slamed window on me. It was the worst thing I ever experienced from fast food I will never go back. Zero stars for me
Abby L.
we went thru the drive thru last night. the gentleman was very nasty and not very very happy. we had gotten two small boxes a two piece and a three piece. mine happened to be the extra crunchy and my fiancé was the original. he happened to eat a wing and a couple bites of his other piece and instantly got profusely sick!!! have called the store and the customer service number and yet has anyone seemed to contact us back!!!! I am extremely upset and angry about this incident because they are negligent to making anything right
This location is absolutely insane, I don’t blame the employees personally because it seems to be a staffing issue, but after 10 minutes of waiting, they told me it would be another 20 for my meal. Whoever owns this location needs to get this staffing issue fixed because Popeyes is right around the corner.
Atmosphere: 1
Food: 1
Service: 1
Ordered my family dinner on 4/6/2024. Completely screwed the order up. Had to go back to get the correct items and wasn't even apologized to for their mistake. Acted like I was a jerk for coming back to get the right sandwich and correct sides. Even had the nerve to request the incorrect items back (hope they didn't pass them off to someone else after we handled them). Will not be going back there. IF YOU DO BUY FROM THIS LOCATION CHECK YOUR ORDER BEFORE YOU LEAVE. I've never left a negative review in my life but was so ticked at how I was treated here we are. The owner of this franchise would be appalled if they were aware of how their employees are treating their customers.
Atmosphere: 1
Food: 1
Service: 1
Stopped yesterday at the Roanoke, VA location to bring home lunch after church. We do this periodically and don't think we've ever had as much wrong with our meal as we did yesterday.We got the 8 piece meal. The chicken was overcooked, the slaw was bitter, the biscuits were hard and crumbly and the mashed potatoes were very thick and did not fill the bowl like normal. This meal is supposed to serve 4 people and there was only enough potatoes for 3 small servings at best. We certainly didn't enjoy this meal and I usually love KFC!
Atmosphere: 4
Food: 1
Service: 4
We placed our order at 5:15 for pickup at 6 and when we arrived they explained it would be another 20 minutes since they ran out of chicken. They tried to put the blame on us instead of taking responsibility for not having it ready. This is bad costumer service and overall they seem
Atmosphere: 1
Food: 3
Service: 1
The people that work there are so wonderful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
I drive a big truck for work and I am well aware that some places have a hard time opening the inside dining area so I look for signs on the door so that I do not waste my time stopping and getting out because I understand that you are understaffed. But I have stopped here 2-3 times the last 6 months with no sign on the door and the doo is locked in the middle of the day. The is unacceptable.
Atmosphere: 1
Service: 1
Closed. The doors were locked when I arrived at 6:30pm on a weekday evening. The employees inside who heard and saw me at the door did not respond, seemed busy with drive thru. Too busy to post a sign on the door or a notice on the website about no inside service. Took my business elsewhere.
Service: 1
I love the sauces and the FRIED Chicken because it's the best in the Roanoke you should try
Atmosphere: 5
Food: 5
Service: 5
Yelling with the window open. Overall just poor service.
Atmosphere: 1
Food: 3
Service: 1
I am a door dasher. Order was not started until I arrived. A pot pie which takes 22 minutes to make. Awful
Atmosphere: 1
Service: 1
Restaurantji Recommends
I don't eat that junk.
there was a mistake made with my order, but the blonde manager lady made sure it was fixed and I got what I wanted. good service.
Food: 5
Service: 4
I was actually door dashing and it took me 10 months to arrive and they still didn't start the order until after I was waiting for 5 minutes. They don't like to greet anyone and they was not busy I was the only person in there. 2 people in rive
Atmosphere: 1
Food: 1
Service: 1
Rude service and my food tasted like chemicals I instantly threw up quite a few times really bad while eating never gave receipt slamed window on me. It was the worst thing I ever experienced from fast food I will never go back. Zero stars for me
we went thru the drive thru last night. the gentleman was very nasty and not very very happy. we had gotten two small boxes a two piece and a three piece. mine happened to be the extra crunchy and my fiancé was the original. he happened to eat a wing and a couple bites of his other piece and instantly got profusely sick!!! have called the store and the customer service number and yet has anyone seemed to contact us back!!!! I am extremely upset and angry about this incident because they are negligent to making anything right