When I have a layover here in Richmond. I look forward to the originality of the difference , this particular Arby's serves home cooked meals. Rotisserie chicken and Zucchini bread, yum ?? and delicious. This time I was served with very dry chicken breast and wing. But , the cashier corrected the order.Vegetarian options: Vegetables, Sweet potatoes, broccoli, baked potato you pick there's more to choose from
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Half Chicken Platter
Kimberly Cogbill
Do not short me one Beef & Cheddar Roast beef When I'm supposed to get 4!!!Two for six! Ok?!! Yes .. I was mad. But! The Manager ( Paul) handled it calmly. That took discipline. I was mad but later thought... Maybe it was just a human mistake. I got it taken care of pretty quickly. So... I'll be backYes .. I was an Arby's employee back in the day! A six night front line closer. Worked the back line as well. Arby's in Richmond Virginia.Mr Rio signed my check ✅ many times.I got to cut his hair later at Mane Attractions.
Atmosphere: 4
Food: 5
Service: 4
d garris
In my opinion, Arby's has the best large, delicious fish sandwich of the top five fast food restaurants. Great experience eating this. Hot fast and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich
One Vs Billion
It's definitely just me because I don't care too much for roast beef. The chicken sandwich is amazing,?
Atmosphere: 3
Food: 2
Service: 5
Will Dougherty
Turkey sandwhich, how could that get messed up. Satisfied the taste buds
Atmosphere: 5
Food: 4
Service: 5
Chris Jones
Ordered and paid online only to arrive and be informed that the fish and mac and cheese bites were “over.” 2 fish sandwiches replaced with 1 French dip sandwich. 2 orders of Mac and cheese bites replaced with 2 small curly fries. Ordered a gyro with double meat, bacon, cheese, no onion-received a regular gyro with none of that-and you could literally wring the grease out of the sandwich. All of the food was ice cold!!! Food was supposed to be ready at 8:16…we were waiting for it still at 8:26. I walked back into the place with the botched gyro and complained. I listened to the front end chew out the back end. You know, there used to be something called service recovery when things like this happened. Now, the customer is the problem and is made to feel that way. When I asked if there was anything that they might like to do to make up for all of this mess of a disaster of our dinner-all I got was, I’m not a manager. Well, then, I asked for one-and got nothing but attitude from her, and my spouse said that he had heard her earlier threatening the staff!! Not a surprise at all given my interaction with her. And, the second gyro-greasier than the first!!! We were told to call corporate…yeah, I’m not feeling that. I figured that I would just put the experience out here for the internet to read and judge. Arby’s used to be a great place to eat and I enjoyed going there; however, I believe that this was my last experience as a guest of theirs-ever. Did I mention that we drove 45 minutes one way to eat/have this experience? Thanks Arby’s!!
Atmosphere: 1
Food: 1
Service: 1
Cara Williams
The fries were cooked too long and the sandwiches were just throwed together like no one cared not even management. You pay a lot of money at ARBY'S. I don't recommend ARBY'S to no one. DISCUSTING FOOD AND SERVICE.
Atmosphere: 4
Food: 1
Service: 1
Deborah Bolling
Beef brisket sandwich is
Atmosphere: 5
Food: 5
Service: 5
L C
Customer service was really good and I didn't have to wait long for my order. Which was a total plus for a Friday
Came into Arby's last night to order dinner for my family through drive thru. A lady named saadiya was very rude when I had asked for more napkins and sauce. Will not come through the drive thru anymore. Hopefully inside is better.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Roast Beef
Chloe Wood
There was this young guy named Joshua at the drive through,he was so very helpful,friendly very nice guy ,don’t see this courtesy very much,he definitely makes you want to come back…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich, Beef, Curly Fries, Fries
Nadine Bialowas
There was a paper menu on cardboard with just sandwich prices and no meal prices. Lunch for 3 ended up being $46.
Atmosphere: 3
Food: 4
Service: 3
Jennifer Simmons
The staff was very friendly, the food was great and the atmosphere was a great setting for a relaxing meal!
When I have a layover here in Richmond. I look forward to the originality of the difference , this particular Arby's serves home cooked meals. Rotisserie chicken and Zucchini bread, yum ?? and delicious. This time I was served with very dry chicken breast and wing. But , the cashier corrected the order.Vegetarian options: Vegetables, Sweet potatoes, broccoli, baked potato you pick there's more to choose from
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Half Chicken Platter
Do not short me one Beef & Cheddar Roast beef When I'm supposed to get 4!!!Two for six! Ok?!! Yes .. I was mad. But! The Manager ( Paul) handled it calmly. That took discipline. I was mad but later thought... Maybe it was just a human mistake. I got it taken care of pretty quickly. So... I'll be backYes .. I was an Arby's employee back in the day! A six night front line closer. Worked the back line as well. Arby's in Richmond Virginia.Mr Rio signed my check ✅ many times.I got to cut his hair later at Mane Attractions.
Atmosphere: 4
Food: 5
Service: 4
In my opinion, Arby's has the best large, delicious fish sandwich of the top five fast food restaurants. Great experience eating this. Hot fast and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich
It's definitely just me because I don't care too much for roast beef. The chicken sandwich is amazing,?
Atmosphere: 3
Food: 2
Service: 5
Turkey sandwhich, how could that get messed up. Satisfied the taste buds
Atmosphere: 5
Food: 4
Service: 5
Ordered and paid online only to arrive and be informed that the fish and mac and cheese bites were “over.” 2 fish sandwiches replaced with 1 French dip sandwich. 2 orders of Mac and cheese bites replaced with 2 small curly fries. Ordered a gyro with double meat, bacon, cheese, no onion-received a regular gyro with none of that-and you could literally wring the grease out of the sandwich. All of the food was ice cold!!! Food was supposed to be ready at 8:16…we were waiting for it still at 8:26. I walked back into the place with the botched gyro and complained. I listened to the front end chew out the back end. You know, there used to be something called service recovery when things like this happened. Now, the customer is the problem and is made to feel that way. When I asked if there was anything that they might like to do to make up for all of this mess of a disaster of our dinner-all I got was, I’m not a manager. Well, then, I asked for one-and got nothing but attitude from her, and my spouse said that he had heard her earlier threatening the staff!! Not a surprise at all given my interaction with her. And, the second gyro-greasier than the first!!! We were told to call corporate…yeah, I’m not feeling that. I figured that I would just put the experience out here for the internet to read and judge. Arby’s used to be a great place to eat and I enjoyed going there; however, I believe that this was my last experience as a guest of theirs-ever. Did I mention that we drove 45 minutes one way to eat/have this experience? Thanks Arby’s!!
Atmosphere: 1
Food: 1
Service: 1
The fries were cooked too long and the sandwiches were just throwed together like no one cared not even management. You pay a lot of money at ARBY'S. I don't recommend ARBY'S to no one. DISCUSTING FOOD AND SERVICE.
Atmosphere: 4
Food: 1
Service: 1
Beef brisket sandwich is
Atmosphere: 5
Food: 5
Service: 5
Customer service was really good and I didn't have to wait long for my order. Which was a total plus for a Friday
Atmosphere: 5
Food: 5
Service: 5
Nothing special just a quick order.
Food: 5
Service: 5
Recommended dishes: Fish Sandwich
Restaurantji Recommends
Fresh GoodNice staffQuick
Atmosphere: 5
Food: 5
Service: 5
Came into Arby's last night to order dinner for my family through drive thru. A lady named saadiya was very rude when I had asked for more napkins and sauce. Will not come through the drive thru anymore. Hopefully inside is better.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Roast Beef
There was this young guy named Joshua at the drive through,he was so very helpful,friendly very nice guy ,don’t see this courtesy very much,he definitely makes you want to come back…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish Sandwich, Beef, Curly Fries, Fries
There was a paper menu on cardboard with just sandwich prices and no meal prices. Lunch for 3 ended up being $46.
Atmosphere: 3
Food: 4
Service: 3
The staff was very friendly, the food was great and the atmosphere was a great setting for a relaxing meal!