Last week, I decided to give the Dunkin’ Donuts in Springfield a try, hoping for a quick breakfast and a decent cup of coffee on my way to work. Unfortunately, the experience was far from satisfactory.First off, the coffee tasted burnt and was lukewarm at best, a far cry from the fresh, piping hot brew I was expecting. It seemed like it had been sitting out for quite a while. Adding insult to injury, my plain bagel was stale and chewy, as if it was from the day before, and the cream cheese packet I was given with it was nearly at room temperature.I also ordered a couple of their famous donuts, looking forward to what should have been the highlight of the meal. Yet again, I was met with disappointment. The donuts were dry, lacking that fresh-out-of-the-oven taste Dunkin’ Donuts usually delivers. The glaze on one of them was hard and cracked, not the melt-in-your-mouth texture you’d expect.To top it all off, the service was lackluster. The staff seemed disinterested and hardly acknowledged my presence, making me feel more like an inconvenience than a valued customer.I understand that everyone has off days, but the combination of poor food quality and indifferent service made my visit to this Dunkin’ Donuts in Springfield a forgettable experience. I hope they can turn things around for the better, but until then, I’ll be taking my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Frappuccino, Bagels, Donuts
David C
Drive thru was slow and the girl working the window had a chip on her shoulder. Some kind of attitude for no reason, and they seem to have trouble with any "special" requests made on the Dunkin app based on other reviewers feedback. We ordered oat milk in our tea through the app and was told at the window that they were out of oat milk and almond milk. Fair enough, it happens. But then the girl points to the register screen and rudely tells her coworker "this don't even say oat milk." Is there an issue with your system that is not relaying our special requests through the app to your employees? I strongly urge the operator to provide additional employee training on drive thru efficiency and overall customer service.
Atmosphere: 1
Food: 3
Service: 1
marty santini
I have this Dunkin a lil lower rating the donut was not the normal texture as my usual kind of dried out at this Dunkin. The staff member was even dryer than donut hope she has a better day the Dunkin on Richmond hwy I like better and super friendly. Even when busy.
Atmosphere: 5
Food: 3
Service: 3
David A
How does a Dunkin’ Donuts not have donuts at 11:30AM on a Wednesday morning? And when I asked if they will have any soon, they said no.
Mohammad Stanekzai
Dad service yelling at Customer so dirty they are not clean
Atmosphere: 1
Food: 1
Service: 1
Dave1796
Tasty, fresh donuts, Good counter staff! My wife and I enjoy have this excellent donut shop in our neighborhood. Donuts are always freshly baked. Highly recommended.
Debbie M.
Thank you for participating in honoring Veterans today. A free donut goes a long way.
M G.
It took 10 minutes for my curbside order to be ready (Medium coffee - that's it), and it was NOT busy. When I couldn't wait any longer, I walked inside and took it from the counter myself.So much for convenience.
patricia scura
In and out quickly. We ended up at this location because the one down the street for some reason was only serving the drive thru. Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Tatiana Laguna-Sosa
New location yet understaffed.Ordered one drink + donut via mobile order. Drive thru took more than 15 minutes & my order wasn’t correct. What is the point of making specifications on an order if it won’t be fulfilled. Please hire more people so your quality of service can improve.
The building looked new but the bathroom was dirty and there were flies in the donut area. Actually on the donuts. The owner should hire more staff and spend more time at the shop to oversee these short comings. The drive through is always ridiculously slow.
Atmosphere: 3
Food: 2
Service: 2
Terra Hollis
The person at the register can barely understand what people are asking for. He messed up a number of people orders. The wait time was ridiculous because there was only 3 people at the time. The store was dark.
Atmosphere: 1
Food: 1
Service: 1
Jay Park
The building looked new but the bathroom was dirty and there were flies in the donut area. Actually on the donuts. The owner should hire more staff and spend more time at the shop to oversee these short comings. The drive through is always ridiculously slow.
Lalit Gupta
It's Dunkin. The staff here is awesome. Love coming
Last week, I decided to give the Dunkin’ Donuts in Springfield a try, hoping for a quick breakfast and a decent cup of coffee on my way to work. Unfortunately, the experience was far from satisfactory.First off, the coffee tasted burnt and was lukewarm at best, a far cry from the fresh, piping hot brew I was expecting. It seemed like it had been sitting out for quite a while. Adding insult to injury, my plain bagel was stale and chewy, as if it was from the day before, and the cream cheese packet I was given with it was nearly at room temperature.I also ordered a couple of their famous donuts, looking forward to what should have been the highlight of the meal. Yet again, I was met with disappointment. The donuts were dry, lacking that fresh-out-of-the-oven taste Dunkin’ Donuts usually delivers. The glaze on one of them was hard and cracked, not the melt-in-your-mouth texture you’d expect.To top it all off, the service was lackluster. The staff seemed disinterested and hardly acknowledged my presence, making me feel more like an inconvenience than a valued customer.I understand that everyone has off days, but the combination of poor food quality and indifferent service made my visit to this Dunkin’ Donuts in Springfield a forgettable experience. I hope they can turn things around for the better, but until then, I’ll be taking my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Frappuccino, Bagels, Donuts
Drive thru was slow and the girl working the window had a chip on her shoulder. Some kind of attitude for no reason, and they seem to have trouble with any "special" requests made on the Dunkin app based on other reviewers feedback. We ordered oat milk in our tea through the app and was told at the window that they were out of oat milk and almond milk. Fair enough, it happens. But then the girl points to the register screen and rudely tells her coworker "this don't even say oat milk." Is there an issue with your system that is not relaying our special requests through the app to your employees? I strongly urge the operator to provide additional employee training on drive thru efficiency and overall customer service.
Atmosphere: 1
Food: 3
Service: 1
I have this Dunkin a lil lower rating the donut was not the normal texture as my usual kind of dried out at this Dunkin. The staff member was even dryer than donut hope she has a better day the Dunkin on Richmond hwy I like better and super friendly. Even when busy.
Atmosphere: 5
Food: 3
Service: 3
How does a Dunkin’ Donuts not have donuts at 11:30AM on a Wednesday morning? And when I asked if they will have any soon, they said no.
Dad service yelling at Customer so dirty they are not clean
Atmosphere: 1
Food: 1
Service: 1
Tasty, fresh donuts, Good counter staff! My wife and I enjoy have this excellent donut shop in our neighborhood. Donuts are always freshly baked. Highly recommended.
Thank you for participating in honoring Veterans today. A free donut goes a long way.
It took 10 minutes for my curbside order to be ready (Medium coffee - that's it), and it was NOT busy. When I couldn't wait any longer, I walked inside and took it from the counter myself.So much for convenience.
In and out quickly. We ended up at this location because the one down the street for some reason was only serving the drive thru. Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
New location yet understaffed.Ordered one drink + donut via mobile order. Drive thru took more than 15 minutes & my order wasn’t correct. What is the point of making specifications on an order if it won’t be fulfilled. Please hire more people so your quality of service can improve.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
The building looked new but the bathroom was dirty and there were flies in the donut area. Actually on the donuts. The owner should hire more staff and spend more time at the shop to oversee these short comings. The drive through is always ridiculously slow.
Atmosphere: 3
Food: 2
Service: 2
The person at the register can barely understand what people are asking for. He messed up a number of people orders. The wait time was ridiculous because there was only 3 people at the time. The store was dark.
Atmosphere: 1
Food: 1
Service: 1
The building looked new but the bathroom was dirty and there were flies in the donut area. Actually on the donuts. The owner should hire more staff and spend more time at the shop to oversee these short comings. The drive through is always ridiculously slow.
It's Dunkin. The staff here is awesome. Love coming
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Frappuccino, Iced Latte, Coolatta, Toasted Almond Cold Brew, Bagels, Donuts
This Dunkin is great. Fast friendly service. The donuts were so fresh. Awesome
Atmosphere: 5
Food: 5
Service: 5