I went in to order my usual, the hunters club. I asked for it by name and the woman at the counter said "you want a number 11?". I said once again I want a hunters club, just the sandwich, which she replied "yes, a number 11". I said fine, if that's what it is, that's what I want. After leaving a dollar tip on top of the 10 dollars the 8 inch sandwich costs, I get my sandwich and walk out while I'm unwrapping it to eat it on my walk back to work. I notice that it's some sort of club sandwich with ham and chicken. I walked back into the store and saw 10 was the hunters club. Having to get back to work, I let them know that I got the wrong sandwich and was offered a blank response. They obviously didn't know what the sandwich was called and needed a number to identify what I wanted. This is unacceptable and I doubt I will be returning, though I love their sandwiches. For what these sandwiches coat, Jimmy John's can do better in training their staff to respond to a numerical option only. If I want that I can go get fast food or chinese.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Hart
LOVE this Jimmy John's location!! They are super quick and friendly!
Atmosphere: 5
Food: 5
Service: 5
That guy 126
If the store manager or franchise owner is reading this, the girl working the 3:55pm shift on 3/17/2024 was useless and had an attitude. Brought in a gift card which had a $25 balance. Their machine wasn’t accepting it and she kept making me swipe it 15 times. Told her what do wanna do since this clearly isn’t working and the card has a $25 balance according to their website and she didn’t respond. She Either needs to be retrained or find another occupation. lucky it wasn’t busy, but I guess I can see why the store was empty with this service.
Atmosphere: 1
Food: 1
Service: 1
Melissa Moreira
Such a bad service...the girl who made my sandwich kept staring at me the whole time. Was so annoying. She looked so fed up of what she is doing.
Atmosphere: 1
Food: 2
Service: 1
Beverly TenEyck
After a long day of work, all I wanted was a Jimmy john's sandwich. I was nice paid for my stuff. I get home, The Girl who made my sandwich wrote " ez not perfect " on it. Sloppy, wet, weird Sandwich. Making me feel uncomfortable rude. Very distasteful..
Atmosphere: 1
Food: 1
Service: 1
Nazer Ahmad
The orders are never successful. Either when placing, or when being delivered. Today I put in a few different customizations but it didn’t go through, which I only realized when the order came in wrong. Not worth the headache and inconvenience.
Food: 3
Service: 2
Chris B.
I'm a young African male in america in 2023 so my opinion my be biased. as well as my situation may bring on different encounters from individuals due to my position as an ethnic group in this global region. So tread lightly when considering my viewpoint. Walked in @ 11 to try and be the first one to order a sandwich from this establishment. To my surprise, I was greeted not by a friendly "Como Estas" or "Hello, how are you doing" even. But was asked why I was there more or less. In my past experiences on both ends of food service it's pretty obvious why an individual may walk into your establishment after they see it is open. (Not my intention to be rude) Maybe I'm looking into it too much but that encounter did "hurt" my heart. I felt like leaving but gave them a chance to "be human" I left after examining how the remainder of my experience was going to would conclude. It was as generic as possible. Maybe I expect too much from food service in the US.
Emily Cha
Ordered through DoorDash. Payment went through. Order was confirmed. The store called me stating that they had no one to deliver the order and they would cancel the order. Fine, I can accept that. Unfortunately, I later notice that my CC was still charged for food I never received. I contacted DD who told me to contact the store. I called multiple times to speak with the Manager who eventually called me back (a few days later) and provided proof that they cancelled the order. Long story short, DD tells me that too much time has passed while I was waiting for the manager to call me back and they would not refund the money even though I provided proof that the order had been cancelled. They also told me it was the store’s responsibility to notify DD that the order was cancelled as well.ALSO, since they couldn’t deliver, we went to the store and ordered there. They made the worst Vito I’ve ever had. No sauce, no Italian seasoning, stale bread. This place is a mess. Proceed with caution.
Atmosphere: 1
Food: 1
Service: 1
Alicia W
Ordered lunch from this location but noticed my CC was charged twice, yet two different amounts. It would seem my CC was used to pay for someone else’s lunch. Called the store for a quick fix and was told I had to send an email. It’s a month later and I’m still waiting for someone to reach out and rectify this situation. I get customer service is a tough job but I certainly can’t eat at a location this careless with their customers money. I don’t have the funds for this and I’m out $20 I didn’t authorize or consume. I’d stay clear of this location all together — it’s not worth it.
Ashleigh Clarke
I’ve been ordering from this location for about a year now. They have a summer wrap sandwich that I enjoy. The last 2 times that I received my order, I’ve noticed that it has more filling than chicken in the wrap. I enjoy the taste but I fell that I’m not getting my money worth. I am very disappointed in this the product that they are putting out and won’t be placing orders anytime soon.You lost one!
We've ordered from here quite a bit. Sometimes delivery is incredibly quick and sometimes it takes way too long. We've now had two instances where the store has had to call because they didn't have delivery drivers for orders despite delivery being turned on in the app. If it happens once I write it off as things happen, it happening twice is a pattern and an indication of poor schedule management.
Food: 5
Service: 3
kp w
We picked up lunch here while helping with a move: I had the Jalapeño Chicken wrap and it was delicious!
Atmosphere: 3
Food: 5
Service: 4
Stephanie Rooney
Not a great location. Delivery service is terrible and takes at least an hour (or longer) to get food. Your slogan is wrong - not freaky fast delivery. And sometimes your order is right or other times it’s not. Disappointed in the service here.
Food: 4
Service: 2
A C
The new manager is awful!!!! Too bad the other lady had to go. This new manager refuses to pay the drivers their tips. Order from somewhere else!!!
Atmosphere: 1
Food: 1
Service: 1
Matt K.
Waited 1.5 hours and finally called this location. They're still accepting delivery orders even though they 'have no drivers today'. Never received my order.
I went in to order my usual, the hunters club. I asked for it by name and the woman at the counter said "you want a number 11?". I said once again I want a hunters club, just the sandwich, which she replied "yes, a number 11". I said fine, if that's what it is, that's what I want. After leaving a dollar tip on top of the 10 dollars the 8 inch sandwich costs, I get my sandwich and walk out while I'm unwrapping it to eat it on my walk back to work. I notice that it's some sort of club sandwich with ham and chicken. I walked back into the store and saw 10 was the hunters club. Having to get back to work, I let them know that I got the wrong sandwich and was offered a blank response. They obviously didn't know what the sandwich was called and needed a number to identify what I wanted. This is unacceptable and I doubt I will be returning, though I love their sandwiches. For what these sandwiches coat, Jimmy John's can do better in training their staff to respond to a numerical option only. If I want that I can go get fast food or chinese.
Atmosphere: 1
Food: 1
Service: 1
LOVE this Jimmy John's location!! They are super quick and friendly!
Atmosphere: 5
Food: 5
Service: 5
If the store manager or franchise owner is reading this, the girl working the 3:55pm shift on 3/17/2024 was useless and had an attitude. Brought in a gift card which had a $25 balance. Their machine wasn’t accepting it and she kept making me swipe it 15 times. Told her what do wanna do since this clearly isn’t working and the card has a $25 balance according to their website and she didn’t respond. She Either needs to be retrained or find another occupation. lucky it wasn’t busy, but I guess I can see why the store was empty with this service.
Atmosphere: 1
Food: 1
Service: 1
Such a bad service...the girl who made my sandwich kept staring at me the whole time. Was so annoying. She looked so fed up of what she is doing.
Atmosphere: 1
Food: 2
Service: 1
After a long day of work, all I wanted was a Jimmy john's sandwich. I was nice paid for my stuff. I get home, The Girl who made my sandwich wrote " ez not perfect " on it. Sloppy, wet, weird Sandwich. Making me feel uncomfortable rude. Very distasteful..
Atmosphere: 1
Food: 1
Service: 1
The orders are never successful. Either when placing, or when being delivered. Today I put in a few different customizations but it didn’t go through, which I only realized when the order came in wrong. Not worth the headache and inconvenience.
Food: 3
Service: 2
I'm a young African male in america in 2023 so my opinion my be biased. as well as my situation may bring on different encounters from individuals due to my position as an ethnic group in this global region. So tread lightly when considering my viewpoint. Walked in @ 11 to try and be the first one to order a sandwich from this establishment. To my surprise, I was greeted not by a friendly "Como Estas" or "Hello, how are you doing" even. But was asked why I was there more or less. In my past experiences on both ends of food service it's pretty obvious why an individual may walk into your establishment after they see it is open. (Not my intention to be rude) Maybe I'm looking into it too much but that encounter did "hurt" my heart. I felt like leaving but gave them a chance to "be human" I left after examining how the remainder of my experience was going to would conclude. It was as generic as possible. Maybe I expect too much from food service in the US.
Ordered through DoorDash. Payment went through. Order was confirmed. The store called me stating that they had no one to deliver the order and they would cancel the order. Fine, I can accept that. Unfortunately, I later notice that my CC was still charged for food I never received. I contacted DD who told me to contact the store. I called multiple times to speak with the Manager who eventually called me back (a few days later) and provided proof that they cancelled the order. Long story short, DD tells me that too much time has passed while I was waiting for the manager to call me back and they would not refund the money even though I provided proof that the order had been cancelled. They also told me it was the store’s responsibility to notify DD that the order was cancelled as well.ALSO, since they couldn’t deliver, we went to the store and ordered there. They made the worst Vito I’ve ever had. No sauce, no Italian seasoning, stale bread. This place is a mess. Proceed with caution.
Atmosphere: 1
Food: 1
Service: 1
Ordered lunch from this location but noticed my CC was charged twice, yet two different amounts. It would seem my CC was used to pay for someone else’s lunch. Called the store for a quick fix and was told I had to send an email. It’s a month later and I’m still waiting for someone to reach out and rectify this situation. I get customer service is a tough job but I certainly can’t eat at a location this careless with their customers money. I don’t have the funds for this and I’m out $20 I didn’t authorize or consume. I’d stay clear of this location all together — it’s not worth it.
I’ve been ordering from this location for about a year now. They have a summer wrap sandwich that I enjoy. The last 2 times that I received my order, I’ve noticed that it has more filling than chicken in the wrap. I enjoy the taste but I fell that I’m not getting my money worth. I am very disappointed in this the product that they are putting out and won’t be placing orders anytime soon.You lost one!
Atmosphere: 5
Food: 2
Service: 4
Restaurantji Recommends
We've ordered from here quite a bit. Sometimes delivery is incredibly quick and sometimes it takes way too long. We've now had two instances where the store has had to call because they didn't have delivery drivers for orders despite delivery being turned on in the app. If it happens once I write it off as things happen, it happening twice is a pattern and an indication of poor schedule management.
Food: 5
Service: 3
We picked up lunch here while helping with a move: I had the Jalapeño Chicken wrap and it was delicious!
Atmosphere: 3
Food: 5
Service: 4
Not a great location. Delivery service is terrible and takes at least an hour (or longer) to get food. Your slogan is wrong - not freaky fast delivery. And sometimes your order is right or other times it’s not. Disappointed in the service here.
Food: 4
Service: 2
The new manager is awful!!!! Too bad the other lady had to go. This new manager refuses to pay the drivers their tips. Order from somewhere else!!!
Atmosphere: 1
Food: 1
Service: 1
Waited 1.5 hours and finally called this location. They're still accepting delivery orders even though they 'have no drivers today'. Never received my order.