Terrible service! The staff was rude and inattentive . We had to wait for ages to get our food, and when it finally arrived, it was cold and poorly cooked.Eden one of the employees there was extremely rude and unprofessional ,she was arguing and yelling at another customers today over a cup of Water that she refused to give .Other restaurants near by provide a much pleasant and great experience and employees are more professional .This was a much unpleasant experience for us and other customers today at this particular location.
Came here to pick up my order I placed on online, came in and looked on the shelf that said they were holding orders in the back but when I asked they looked on the shelf and someone stole it, but they did remake my order when I came in with no questions and no hassle!
Atmosphere: 4
Food: 5
Service: 4
John Morgan
Panera is Panera. Had some good food and drinks. Lots of foot traffic so if you’re looking for quiet it might be a bit busy here. Overall pretty good experience.
Atmosphere: 4
Food: 5
Service: 3
Ahmed Alameen
One of my favorite cafes, I drive 11 miles from home 2 times a week to get to it and I love it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup and Half Sandwich, Croissant, Bistro French Onion Soup, Creamy Tomato Soup
Freddie Ahiable
Vegetarian options: Great place to sit in a quiet environment and enjoy your mealWheelchair accessibility: Yes, wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette, Broccoli Cheddar, Roasted Turkey Apple & Cheddar Sandwich
Heather Shaffer
Was over at another store picking up an order and thought I would stop for cookies. Walked and walked up to the counter as a staff member was walking away. It took the gentleman (Jose) a few minutes to realize I walked up. No biggie, he had jumped on a call but still tried to come over and assist me with my order. Shortly, another associate walked over to take over. This associate asked me what I wanted and rang me up. She was currently wearing gloves, but after she finished on the register, she changed her gloves and went to start getting my cookies. However, the gentleman came back over and was apologizing for being on the phone and started opening a bag. I let him know that it was no biggie, and before I could say something, he was picking up one of the two cookies that I ordered and placed it in a bag. I was shrieked in horror as he was wearing some black gloves that he had put on when he started his phone call. He had since not only touched his phone but also the register and several other surfaces and then proceeded to touch my cookie that I was supposed to eat.When I explained this to him, he did apologize and refunded me for the one cookie. I do feel he should have refunded me for both out of pure inconvenience and the fact that he genuinely disregarded health and safety.What concerns me even more is that I am pretty sure this person was in a management and / or supervisor position. I do hope he isn't training staff as he clearly needs training himself.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: French Baguette, Bistro French Onion Soup, Creamy Tomato Soup
Carlos Ricoarango
Gave me half a 3 dollar fruit cup..... do better!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Roasted Turkey Apple & Cheddar Sandwich, Panera Caesar Salad
Kevin Reyes
This place is very good to spend time with friends. Stuff is nice, atmosphere is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Tham Saravanapavan
Typical Panera Bread conveniently located on Route 7 and metro station.
I had a fantastic time at Panera, and I have to give a shoutout to their manager, Omar. He made my visit extra special with excellent service and a friendly attitude. Thanks to Omar and the team for a great dining experience!
Atmosphere: 5
Food: 5
Service: 5
Tria F
I accidentally ordered at the wrong Vienna location, rather than this one. The manager, Nadia, went above and beyond with fixing my problem. She even went as far as walking to my far parked car to let me know she had fixed the issue.Thank you so much, Nadia. You made my day.
Atmosphere: 5
Food: 5
Service: 5
AC USA Amicizia Cristiana USA
I got there around 8am. The self-serve was confusing - just wanted get a simple cup of coffee - that should be the first option in the coffee section of the menu. When I went to the register, it took a while for someone to come up front. Not very efficient, and the coffee itself was blah - not at all hot.
Atmosphere: 3
Food: 3
Service: 3
Estelle M. Camara
I go to Panera almost every day and this is by far the best Panera in town. Particularly because of the manager Omar who always greets everyone with a “hello” and a smile. He is very polite and prompt to help. He even came around the corner and made my green tea with light ice. He really goes the extra mile for his customers. Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Nivea Fleming
It was not crowded and the food was done quickly. I love the panel where tell you when your food is
The man behind the coffee bar didn't listen
Food: 5
Terrible service! The staff was rude and inattentive . We had to wait for ages to get our food, and when it finally arrived, it was cold and poorly cooked.Eden one of the employees there was extremely rude and unprofessional ,she was arguing and yelling at another customers today over a cup of Water that she refused to give .Other restaurants near by provide a much pleasant and great experience and employees are more professional .This was a much unpleasant experience for us and other customers today at this particular location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Sandwiches, Creamy Tomato Soup
Came here to pick up my order I placed on online, came in and looked on the shelf that said they were holding orders in the back but when I asked they looked on the shelf and someone stole it, but they did remake my order when I came in with no questions and no hassle!
Atmosphere: 4
Food: 5
Service: 4
Panera is Panera. Had some good food and drinks. Lots of foot traffic so if you’re looking for quiet it might be a bit busy here. Overall pretty good experience.
Atmosphere: 4
Food: 5
Service: 3
One of my favorite cafes, I drive 11 miles from home 2 times a week to get to it and I love it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup and Half Sandwich, Croissant, Bistro French Onion Soup, Creamy Tomato Soup
Vegetarian options: Great place to sit in a quiet environment and enjoy your mealWheelchair accessibility: Yes, wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette, Broccoli Cheddar, Roasted Turkey Apple & Cheddar Sandwich
Was over at another store picking up an order and thought I would stop for cookies. Walked and walked up to the counter as a staff member was walking away. It took the gentleman (Jose) a few minutes to realize I walked up. No biggie, he had jumped on a call but still tried to come over and assist me with my order. Shortly, another associate walked over to take over. This associate asked me what I wanted and rang me up. She was currently wearing gloves, but after she finished on the register, she changed her gloves and went to start getting my cookies. However, the gentleman came back over and was apologizing for being on the phone and started opening a bag. I let him know that it was no biggie, and before I could say something, he was picking up one of the two cookies that I ordered and placed it in a bag. I was shrieked in horror as he was wearing some black gloves that he had put on when he started his phone call. He had since not only touched his phone but also the register and several other surfaces and then proceeded to touch my cookie that I was supposed to eat.When I explained this to him, he did apologize and refunded me for the one cookie. I do feel he should have refunded me for both out of pure inconvenience and the fact that he genuinely disregarded health and safety.What concerns me even more is that I am pretty sure this person was in a management and / or supervisor position. I do hope he isn't training staff as he clearly needs training himself.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: French Baguette, Bistro French Onion Soup, Creamy Tomato Soup
Gave me half a 3 dollar fruit cup..... do better!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Roasted Turkey Apple & Cheddar Sandwich, Panera Caesar Salad
This place is very good to spend time with friends. Stuff is nice, atmosphere is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Typical Panera Bread conveniently located on Route 7 and metro station.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I had a fantastic time at Panera, and I have to give a shoutout to their manager, Omar. He made my visit extra special with excellent service and a friendly attitude. Thanks to Omar and the team for a great dining experience!
Atmosphere: 5
Food: 5
Service: 5
I accidentally ordered at the wrong Vienna location, rather than this one. The manager, Nadia, went above and beyond with fixing my problem. She even went as far as walking to my far parked car to let me know she had fixed the issue.Thank you so much, Nadia. You made my day.
Atmosphere: 5
Food: 5
Service: 5
I got there around 8am. The self-serve was confusing - just wanted get a simple cup of coffee - that should be the first option in the coffee section of the menu. When I went to the register, it took a while for someone to come up front. Not very efficient, and the coffee itself was blah - not at all hot.
Atmosphere: 3
Food: 3
Service: 3
I go to Panera almost every day and this is by far the best Panera in town. Particularly because of the manager Omar who always greets everyone with a “hello” and a smile. He is very polite and prompt to help. He even came around the corner and made my green tea with light ice. He really goes the extra mile for his customers. Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
It was not crowded and the food was done quickly. I love the panel where tell you when your food is
Atmosphere: 5
Food: 5
Service: 5