Normally I don’t complain about anything. Whoever was on the drive thru mic. They got a couple things wrong and I went in to have it replaced. The manager was nice and very professional and made sure we got our correct items we asked for. Now her staff there was cursing like sailors. Complaining about some of the customers in the drive. As a former General Manager of a Pizza Franchise, this is unacceptable and very unprofessional. Something needs to be done. The person on the drive thru should start repeating orders back to the customer to make sure the order is correct before completing it. I shouldn’t have to come Inside the store and see employees cussing in front of customers.Vegetarian options: Egg and cheese English muffin
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Sausage Egg and Cheese English Muffin, Sandwich
Candy Duncan
I hate to say this y'all's Donuts are getting
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Tara Dunegan
Excellent customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Croissant, Muffins, Sausage Egg and Cheese, Coolatta, Coffee Roll, Stuffed Bagel Minis, Donuts, Sausage Egg and Cheese English Muffin, Wake-Up Wrap - Sweet Black Pepper Bacon, Avocado, Hazelnut Iced Coffee, Sandwich, Bagels
Dunkin' is DELICIOUS...I'm here to say to managers, the franchise...whatever that people like a doughnut selection ALL times of the day. Two days in one week...last week, we went to Dunkin' Vinton twice and neither time did they have ANY selection of doughnuts in the afternoon or eveningWE WANT DUNKIN DOUGHNUTS allllll the time! We like them fresh like they ALWAYS were before COVID I suppose.There are 2 other locations that my daughter and her boyfriend tried yesterday and it happened at both of the locations. Dunkin' coffee is better than Starbucks ALL DAY 24/7We coffee lovers want our doughnut selection to be just as good. It's how we treat ourselves during stressful times in 2023.Please go back to keeping your advertised selection of sweets available while you're open for business. Y'all don't want to become known as a McDonald's where the ice cream machine is always broken to a doughnut bakery that no longer has doughnuts...Can I get an AmenDietary restrictions: Please refer to my review I just wrote about the Vinton VA location and 2 more in our area...y'all dont have a full doughnut selection unless it's in the AM. PEOPLE WANT DOUGHNUTS 24/7We are NOT participating in forced dietary restrictions! DOUGHNUTS FRESH ALL DAY AWESOME SELECTION DURING BUSINESS HOURS
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Kevin Martin
Picture is worth a 1,000 words. Sitting cross legged on the pickup counter. Absolutely uncalled for and unsanitary.
Atmosphere: 1
Food: 1
Service: 1
Anna Furlong
I paid $2.88 this morning for what ended up being a small cup of hot brown water. If they're running out of coffee, they should just say they don't have any, not water it down and charge the same price. If I had time this morning, I would have asked for a refund. I used to love DD coffee..
Jason M
Ok, so my bad for showing up an hour before close and assuming they’d have anything left, but I asked the girl on the drive-thru speaker if they had enough munchkins left to make an assortment and she said yes. So I ordered 50. She said they don’t have that many, but could probably do 25, so I said ok. I drove up, paid, and asked her (joking) if it was all blueberry (yuck) and she said yes, they only had blueberry and a few chocolate. So I said that’s not really an assortment! She said “well we close in 45 minutes so that’s all that’s left.” She was clearly irritated because I asked for a refund (my kids won’t eat the blueberry ones, and I’m not a gazillionaire who can drop $10 in the trash because DD doesn’t train their employees very well), but she could have saved us both some frustration if she had told me all they have left is blueberry when I specifically asked BEFORE I ORDERED lol. Her snotty attitude was pretty unnecessary. I decided to be the bigger person and tell her “thank you, have a good night” before passive-aggressively leaving a negative Google review. So take that, DD! You’ll never get another penny from me! Until next week when my kids beg for munchkins and I forget how bad the Vinton DD is. Fool me once, shame on you. Fool me 187 times, and I might not be back for #188!! But I probably will.
Atmosphere: 1
Food: 1
Service: 1
Spike Purcell
Listen, I’ve never been here and they had everything in stock… in the past month I’ve been there four or five times and not once have they had any of the donuts I went for!!! How does a donut shop not have donuts, work on your food orders??♂️
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sandwich
Brittany Bernard
Not Professional, they are extremely rude, jerks things out of people hands, gets orders wrong and gets extremely mad when being corrected.
There Donuts were not Fresh and the woman was stealing money out of the cash
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
DCS
Arrived at 6:55pm Saturday evening and the doors were locked. Poor customer experience to not be open during posted business hours. This is not the first time this has happened either. Inconvenient and frustrating. Management needs to read this and reach out to resolve. After realizing that only the lobby was closed preemptively. I decided to go to the drive-thru I ordered 25 munchkins half blueberry half glazed waited for about 10 minutes in the drive through and then they still got our order wrong. Gave us blueberry and chocolate instead went back to the drive-thru. Explained that the order was wrong and the cashier Melanie grabbed the box of wrong donuts and instantly shut the window in my face before I could tell her I didn't want replacement donuts. I only wanted my money back so I reached out and opened the window to explain that I didn't want the donuts that I just wanted a refund and the lady got angry with me because I opened their window. Poor experience.
Atmosphere: 1
Food: 1
Service: 1
Tom Canterbury
We went through the drive through and ordered some donuts, but they were out of some of our favorites. We got our order and they had given us some extra treats as a consolation for not having some others. I had mentioned that I really enjoyed their coconut donuts and the lady at the window came back with 3 of them and gave them to me.The staff there are always nice and seem happy to be there. One of the ladies was celebrating her birthday and the whole shift was in on it and had party hats on and looked happy.A few years ago, I came through and in conversation lamented that I had hoped to get a specific kind of donut (my coconut favorite again) and the lady working that day made me some.When I talk Dunkin Donuts in Roanoke/Vinton area - I talk about this one because they are the premier location. I drove by several locations to come to this one. They have my highest possible recommendation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
Tom C.
We went through the drive through and ordered some donuts, but they were out of some of our favorites. We got our order and they had given us some extra treats as a consolation for not having some others. I had mentioned that I really enjoyed their coconut donuts and the lady at the window came back with 3 of them and gave them to me.The staff there are always nice and seem happy to be there. One of the ladies was celebrating her birthday and the whole shift was in on it and had party hats on and looked happy. A few years ago, I came through and in conversation lamented that I had hoped to get a specific kind of donut (my coconut favorite again) and the lady working that day made me some. When I talk Dunkin Donuts in Roanoke/Vinton area - I talk about this one because they are the premier location. I drove by several locations to come to this one. They have my highest possible recommendation.
Kimberly Edwards
Horrible service donuts are always stale. The staff refused to honor the happy hour drink price even though their sign was still up. I do not recommend this location.
Normally I don’t complain about anything. Whoever was on the drive thru mic. They got a couple things wrong and I went in to have it replaced. The manager was nice and very professional and made sure we got our correct items we asked for. Now her staff there was cursing like sailors. Complaining about some of the customers in the drive. As a former General Manager of a Pizza Franchise, this is unacceptable and very unprofessional. Something needs to be done. The person on the drive thru should start repeating orders back to the customer to make sure the order is correct before completing it. I shouldn’t have to come Inside the store and see employees cussing in front of customers.Vegetarian options: Egg and cheese English muffin
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Sausage Egg and Cheese English Muffin, Sandwich
I hate to say this y'all's Donuts are getting
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Excellent customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Croissant, Muffins, Sausage Egg and Cheese, Coolatta, Coffee Roll, Stuffed Bagel Minis, Donuts, Sausage Egg and Cheese English Muffin, Wake-Up Wrap - Sweet Black Pepper Bacon, Avocado, Hazelnut Iced Coffee, Sandwich, Bagels
My go to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Stuffed Bagel Minis, Donuts, Avocado, Bagels
Dunkin' is DELICIOUS...I'm here to say to managers, the franchise...whatever that people like a doughnut selection ALL times of the day. Two days in one week...last week, we went to Dunkin' Vinton twice and neither time did they have ANY selection of doughnuts in the afternoon or eveningWE WANT DUNKIN DOUGHNUTS allllll the time! We like them fresh like they ALWAYS were before COVID I suppose.There are 2 other locations that my daughter and her boyfriend tried yesterday and it happened at both of the locations. Dunkin' coffee is better than Starbucks ALL DAY 24/7We coffee lovers want our doughnut selection to be just as good. It's how we treat ourselves during stressful times in 2023.Please go back to keeping your advertised selection of sweets available while you're open for business. Y'all don't want to become known as a McDonald's where the ice cream machine is always broken to a doughnut bakery that no longer has doughnuts...Can I get an AmenDietary restrictions: Please refer to my review I just wrote about the Vinton VA location and 2 more in our area...y'all dont have a full doughnut selection unless it's in the AM. PEOPLE WANT DOUGHNUTS 24/7We are NOT participating in forced dietary restrictions! DOUGHNUTS FRESH ALL DAY AWESOME SELECTION DURING BUSINESS HOURS
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Picture is worth a 1,000 words. Sitting cross legged on the pickup counter. Absolutely uncalled for and unsanitary.
Atmosphere: 1
Food: 1
Service: 1
I paid $2.88 this morning for what ended up being a small cup of hot brown water. If they're running out of coffee, they should just say they don't have any, not water it down and charge the same price. If I had time this morning, I would have asked for a refund. I used to love DD coffee..
Ok, so my bad for showing up an hour before close and assuming they’d have anything left, but I asked the girl on the drive-thru speaker if they had enough munchkins left to make an assortment and she said yes. So I ordered 50. She said they don’t have that many, but could probably do 25, so I said ok. I drove up, paid, and asked her (joking) if it was all blueberry (yuck) and she said yes, they only had blueberry and a few chocolate. So I said that’s not really an assortment! She said “well we close in 45 minutes so that’s all that’s left.” She was clearly irritated because I asked for a refund (my kids won’t eat the blueberry ones, and I’m not a gazillionaire who can drop $10 in the trash because DD doesn’t train their employees very well), but she could have saved us both some frustration if she had told me all they have left is blueberry when I specifically asked BEFORE I ORDERED lol. Her snotty attitude was pretty unnecessary. I decided to be the bigger person and tell her “thank you, have a good night” before passive-aggressively leaving a negative Google review. So take that, DD! You’ll never get another penny from me! Until next week when my kids beg for munchkins and I forget how bad the Vinton DD is. Fool me once, shame on you. Fool me 187 times, and I might not be back for #188!! But I probably will.
Atmosphere: 1
Food: 1
Service: 1
Listen, I’ve never been here and they had everything in stock… in the past month I’ve been there four or five times and not once have they had any of the donuts I went for!!! How does a donut shop not have donuts, work on your food orders??♂️
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Sandwich
Not Professional, they are extremely rude, jerks things out of people hands, gets orders wrong and gets extremely mad when being corrected.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There Donuts were not Fresh and the woman was stealing money out of the cash
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Arrived at 6:55pm Saturday evening and the doors were locked. Poor customer experience to not be open during posted business hours. This is not the first time this has happened either. Inconvenient and frustrating. Management needs to read this and reach out to resolve. After realizing that only the lobby was closed preemptively. I decided to go to the drive-thru I ordered 25 munchkins half blueberry half glazed waited for about 10 minutes in the drive through and then they still got our order wrong. Gave us blueberry and chocolate instead went back to the drive-thru. Explained that the order was wrong and the cashier Melanie grabbed the box of wrong donuts and instantly shut the window in my face before I could tell her I didn't want replacement donuts. I only wanted my money back so I reached out and opened the window to explain that I didn't want the donuts that I just wanted a refund and the lady got angry with me because I opened their window. Poor experience.
Atmosphere: 1
Food: 1
Service: 1
We went through the drive through and ordered some donuts, but they were out of some of our favorites. We got our order and they had given us some extra treats as a consolation for not having some others. I had mentioned that I really enjoyed their coconut donuts and the lady at the window came back with 3 of them and gave them to me.The staff there are always nice and seem happy to be there. One of the ladies was celebrating her birthday and the whole shift was in on it and had party hats on and looked happy.A few years ago, I came through and in conversation lamented that I had hoped to get a specific kind of donut (my coconut favorite again) and the lady working that day made me some.When I talk Dunkin Donuts in Roanoke/Vinton area - I talk about this one because they are the premier location. I drove by several locations to come to this one. They have my highest possible recommendation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Donuts
We went through the drive through and ordered some donuts, but they were out of some of our favorites. We got our order and they had given us some extra treats as a consolation for not having some others. I had mentioned that I really enjoyed their coconut donuts and the lady at the window came back with 3 of them and gave them to me.The staff there are always nice and seem happy to be there. One of the ladies was celebrating her birthday and the whole shift was in on it and had party hats on and looked happy. A few years ago, I came through and in conversation lamented that I had hoped to get a specific kind of donut (my coconut favorite again) and the lady working that day made me some. When I talk Dunkin Donuts in Roanoke/Vinton area - I talk about this one because they are the premier location. I drove by several locations to come to this one. They have my highest possible recommendation.
Horrible service donuts are always stale. The staff refused to honor the happy hour drink price even though their sign was still up. I do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1