I am always disappointed with this location. The ice cream is always soft. Replace your freezer please!!!!!
Atmosphere: 2
Food: 2
Service: 4
Maria M.
this is the worse location, my capuchino was not prepared it was just like an ice coffeewhich they tried to give me first and I told themthat it was not correct. I also order ice cream cones and the where stalled and the ice cream had big chunks of ice just look at the ice cream was old.
Inna Mordasova
Delicious ice-cream ?
Cee Jay For the Win
Just paid $6 for the smallest scoop of ice cream ever
Simone J (Jsimone)
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
JaQuese Hawkins
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
Abdullah Waraich
First time coming here and was greatly welcomed here , also the working environment is outstanding. Overall, I wold recommend coming here for your Dunkin run and the food was fresh.
Syd H.
Ordered two milkshakes, I was sitting there like 15 minutes. Ok there's a bunch of other people here too I'm just busy on my phone. Then the the store was empty and I'm still just sitting there, someone finally yelled from behind the counter "are you waiting for something?" I reminded them of my order. Waited another 10 minutes for them to say "hey, your order"... no apology, not even an acknowledgment that they forget my order? *THEY NEED TO FIX THEY'RE CUSTOMER SERVICE*
Mary Randolph
Clerks are very friendly and helpful.
Kevin Mueller
Went to this Baskin-Robbins on February 21st, 2023. I always order a chocolate-C&C milkshake, for the past 6 months. I get there that day at 4-5 in the afternoon. And ask the question of whether they have the flavors, they said yes, and I attempted to order the shake and was refused being told "We can no longer mix milkshakes". What Ice cream vendor doesn't allow the mixture of different flavors? Coldstone, Sonic, and Dairy Queen to name a few allow this. Why stop allowing it now? I asked for an explanation, and asked if it was a new policy set in place by management, and they sort of just nodded and went with it. They said it began the beginning of February, or end of January. The management at this store is absolutely horrible, The service team often make excuses just to avoid doing any work they're paid to do, and there are times when there is apparently "no ice cream" at an ice cream parlor, and the disregard of previous stated holiday hours in regard to closing early instead is the utmost worst I've ever seen in the food service industry to date.Better to go to the Baskin-Robbins on Jefferson Davis, for $1 extra in tax, I at least have never been disappointed with their customer service or stupid policies that appear out of thin air.
The staff was polite. They have no ice cream even though the digital menus show multiple options for ice cream. I get it, not everything is always available. But it can’t be that difficult to update the digital menu. The MickeyD’s a block away had ice cream and an updated menu. Surely if they can do it, so can BR.
Lisa Urban
I would love to leave zero stars. The service and management is horrible at this location. It’s close to my house so I’ve given them several attempts to get one order right and every single time I leave disappointment. Save your money and patience this place is not worth it.
Totianna
I've been there 3 times and it's always been something.. either they don't have a flavor in stocks, or they mess up your order or today I got there and they completely ignore me/the drive through. Horrible staff, not worth the frustration to go
Melissa Walker
Came to the store at 10pm on a Saturday night. Both google and the signs on your door said that you close at 11pm. The drive-thru also appeared to be open and no one responded. Horrible service!If your times have changed, you need to update that online and ON YOUR STORE SIGNAGE.
Cassady T.
Everytime I order from here my ice cream is wrong. I ask for chocolate I get vanilla, I ask for cookie dough I get Oreos. I just don't understand.
I am always disappointed with this location. The ice cream is always soft. Replace your freezer please!!!!!
Atmosphere: 2
Food: 2
Service: 4
this is the worse location, my capuchino was not prepared it was just like an ice coffeewhich they tried to give me first and I told themthat it was not correct. I also order ice cream cones and the where stalled and the ice cream had big chunks of ice just look at the ice cream was old.
Delicious ice-cream ?
Just paid $6 for the smallest scoop of ice cream ever
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
I went a few weeks ago and the gentleman who assisted me was thoughtful, attentive, and kind from beginning to end. Ice cream was delicious!
First time coming here and was greatly welcomed here , also the working environment is outstanding. Overall, I wold recommend coming here for your Dunkin run and the food was fresh.
Ordered two milkshakes, I was sitting there like 15 minutes. Ok there's a bunch of other people here too I'm just busy on my phone. Then the the store was empty and I'm still just sitting there, someone finally yelled from behind the counter "are you waiting for something?" I reminded them of my order. Waited another 10 minutes for them to say "hey, your order"... no apology, not even an acknowledgment that they forget my order? *THEY NEED TO FIX THEY'RE CUSTOMER SERVICE*
Clerks are very friendly and helpful.
Went to this Baskin-Robbins on February 21st, 2023. I always order a chocolate-C&C milkshake, for the past 6 months. I get there that day at 4-5 in the afternoon. And ask the question of whether they have the flavors, they said yes, and I attempted to order the shake and was refused being told "We can no longer mix milkshakes". What Ice cream vendor doesn't allow the mixture of different flavors? Coldstone, Sonic, and Dairy Queen to name a few allow this. Why stop allowing it now? I asked for an explanation, and asked if it was a new policy set in place by management, and they sort of just nodded and went with it. They said it began the beginning of February, or end of January. The management at this store is absolutely horrible, The service team often make excuses just to avoid doing any work they're paid to do, and there are times when there is apparently "no ice cream" at an ice cream parlor, and the disregard of previous stated holiday hours in regard to closing early instead is the utmost worst I've ever seen in the food service industry to date.Better to go to the Baskin-Robbins on Jefferson Davis, for $1 extra in tax, I at least have never been disappointed with their customer service or stupid policies that appear out of thin air.
Restaurantji Recommends
The staff was polite. They have no ice cream even though the digital menus show multiple options for ice cream. I get it, not everything is always available. But it can’t be that difficult to update the digital menu. The MickeyD’s a block away had ice cream and an updated menu. Surely if they can do it, so can BR.
I would love to leave zero stars. The service and management is horrible at this location. It’s close to my house so I’ve given them several attempts to get one order right and every single time I leave disappointment. Save your money and patience this place is not worth it.
I've been there 3 times and it's always been something.. either they don't have a flavor in stocks, or they mess up your order or today I got there and they completely ignore me/the drive through. Horrible staff, not worth the frustration to go
Came to the store at 10pm on a Saturday night. Both google and the signs on your door said that you close at 11pm. The drive-thru also appeared to be open and no one responded. Horrible service!If your times have changed, you need to update that online and ON YOUR STORE SIGNAGE.
Everytime I order from here my ice cream is wrong. I ask for chocolate I get vanilla, I ask for cookie dough I get Oreos. I just don't understand.