I have been ordering the chicken for this place numerous time we always get good experience but This time I call in about 40 minutes before I come to the store to pick as usual this time we not get anything but they said they didn't see any from us. I have phone track and show to check is it correct number. He say yes, it mean someone not really do the work there. Sorry this time
Edwin C.
Just picked up chicken. Only pick up right now. Guy behind the counter asked for my name and shoved a bag at me and briskly told me to go. I said don't you want me to pay for the food? Then he realized that it was another customer with the same name. I paid. He wouldn't let me use the bathroom. No support for the military.
Bee Paynes
This particular location has to be the WORST location. They are the slowest at cooking food. I ordered my food online at 2:45, to be ready by 3:20...Here it is 3:55 and my food is still not ready. I rarely come to this restaurant but when i do my food is never ready and i have to wait an additional 10-30min. It doesn't look like much has changed since they opened up a few years ago. Not to mention, they won't give Bonchon sauce, and charge a whole $1 for a small side of sauce. They havent had indoor eating for some time either. Not sure what happened but this location needs some help. They should also mention it'll take an hour (at minimum) before you'll get your food.
Steven King
Food was good, but the service was very slow. Ordered online and the time they gave for pick up was missed by almost 20 minutes. I don’t mind it taking time, but the point of ordering online is for it to be ready when I get their. And this was during an off-peak business time.
Cynthia B.
I like the soy garlic wings. They are so good. I turned some relatives on to it, and every time they come to Woodbridge, they get it to go.Shrimp Shumai, and Japchae are good to. There are other ones I want to try.
pink A.
very delicious chicken, fries and rice. I recommend it.
Steven K.
Placed an online order at 2:30 to be ready for pick up at 3:00. Waited for a notification. At 3:10 I go in to check and was told it would be another 10mins. Over 45 mins for an online order when it's not peak business time is unacceptable. Why put in an online order ahead of time if you still have to wait over 20 mins? And they were not busy! I would avoid this location unless you have ample time to waste! I will never return!!!
Lauren L.
The food is always good here but there should be no reason that they are not doing dine in services. I felt like I stepped into 2020 going to this restaurant. Make sure that you order in advance because there is a 30 min wait time for your food!
Emanuela O
I was in Woodbridge and craving fried chicken and thought I’d give Bonchon a try. I got the drumstick and wing and leg combo for 14$. I took three bites of a spicy drumstick and then saw a hair wedged into the skin. I had to throw the rest out. Severely disappointed in the experience I had here.
Justin C
I've always had great things to say about Bonchon, and over the years, have learned that the quality of Bonchon depends on the location. As a local I've always been pleased to say the Woodbridge Bonchon is a great one. The food has always good and has held up since this establishment has turned into a take out only joint ever since the COVID lockdowns started years back. What's earning them this review today is the stellar customer service the onsite manager was able to provide this evening.I placed a 6:35 online order and was on time at location for my 7:05 pick up time. I found at least six folks standing around the register, with no staff at the register and instead standing around the bar backs turned to the customers waiting. Eventually around 7:15 one of comes to bring out an order and I inquire about my order and am simply told "it isn't ready yet" before she walks away to stand around the bar. I waited another 25 minutes with no food and spoke with a separate employee who informed me my "receipt was lost and they're making your order". Over an hour and a half after I originally placed my order, with me standing inside for 40 minutes, I'm finally given my order by the first team member I spoke with who gave me my food with no apology or other remarks.To close out this long review... what happened next was the onsite manager spoke with me per my request, explained the situation to me, apologized to me, and compensated me adequately for my trouble. He actually cared about my experience and set to make it right and make me feel better. I didn't catch his name but I've seen him there for the 5+ years I've been a frequent customer of Bonchon of Woodbridge and because of him I'll continue to be a loyal customer. Thank you
Make sure you order ahead. I made the mistake of ordering at the restaurant and there was a 35 minute wait and they don't provide anywhere to sit while you wait for your food. There is no excuse to not allow dine-in eating at this point, and at the very least provide your paying customers with a place to sit while they wait. And while you wait for your food there are 5-8 employees standing around doing absolutely nothing. Why do they have so many employees on the floor just standing around? Looks so unprofessional. That being said, the food is good.
Sarsoora A.
This used to be the best Bonchon around but the past few orders I made the food tasted very burned and different not how it was. And expect an hour wait for an online order it's ridiculous. The only good thing is the associate who helped the past few times he's been amazing but aside from that the location is becoming disappointing and every other location has dine in open but not here
P J
Food is definitely not what it used to be. I don't know what is going on with this location but everything is burnt and over fried. I remember the chicken used to be juicy and addicting. Now it's like a 8 year old cooked/fried it. This place wasn't always like this but I've been noticing this over the past 6-7 times I've ordered here and I just brushed it off. I'm not one to ever be a Karen or complain. Ill eat anything if I'm hungry enough but Jesus people get your stuff together. I'll be going to any other chicken place from now on. Feel I gave this location enough chances. Edit: I got a response from the business and they said my "latest order" let me correct you. It was multiple orders
lalocadr19
Order the fry chicken with fries. Although I order a carry out the fries were cold, the chicken was hot but did not have taste at all I order the baked naked chicken. I was disappointed for meal maybe next time it will be better.
Nathalie H.
This place has awesome food, my family love Bonchon, every week we get boneless and drumsticks with garlic sauce. We love Bonchon
I have been ordering the chicken for this place numerous time we always get good experience but This time I call in about 40 minutes before I come to the store to pick as usual this time we not get anything but they said they didn't see any from us. I have phone track and show to check is it correct number. He say yes, it mean someone not really do the work there. Sorry this time
Just picked up chicken. Only pick up right now. Guy behind the counter asked for my name and shoved a bag at me and briskly told me to go. I said don't you want me to pay for the food? Then he realized that it was another customer with the same name. I paid. He wouldn't let me use the bathroom. No support for the military.
This particular location has to be the WORST location. They are the slowest at cooking food. I ordered my food online at 2:45, to be ready by 3:20...Here it is 3:55 and my food is still not ready. I rarely come to this restaurant but when i do my food is never ready and i have to wait an additional 10-30min. It doesn't look like much has changed since they opened up a few years ago. Not to mention, they won't give Bonchon sauce, and charge a whole $1 for a small side of sauce. They havent had indoor eating for some time either. Not sure what happened but this location needs some help. They should also mention it'll take an hour (at minimum) before you'll get your food.
Food was good, but the service was very slow. Ordered online and the time they gave for pick up was missed by almost 20 minutes. I don’t mind it taking time, but the point of ordering online is for it to be ready when I get their. And this was during an off-peak business time.
I like the soy garlic wings. They are so good. I turned some relatives on to it, and every time they come to Woodbridge, they get it to go.Shrimp Shumai, and Japchae are good to. There are other ones I want to try.
very delicious chicken, fries and rice. I recommend it.
Placed an online order at 2:30 to be ready for pick up at 3:00. Waited for a notification. At 3:10 I go in to check and was told it would be another 10mins. Over 45 mins for an online order when it's not peak business time is unacceptable. Why put in an online order ahead of time if you still have to wait over 20 mins? And they were not busy! I would avoid this location unless you have ample time to waste! I will never return!!!
The food is always good here but there should be no reason that they are not doing dine in services. I felt like I stepped into 2020 going to this restaurant. Make sure that you order in advance because there is a 30 min wait time for your food!
I was in Woodbridge and craving fried chicken and thought I’d give Bonchon a try. I got the drumstick and wing and leg combo for 14$. I took three bites of a spicy drumstick and then saw a hair wedged into the skin. I had to throw the rest out. Severely disappointed in the experience I had here.
I've always had great things to say about Bonchon, and over the years, have learned that the quality of Bonchon depends on the location. As a local I've always been pleased to say the Woodbridge Bonchon is a great one. The food has always good and has held up since this establishment has turned into a take out only joint ever since the COVID lockdowns started years back. What's earning them this review today is the stellar customer service the onsite manager was able to provide this evening.I placed a 6:35 online order and was on time at location for my 7:05 pick up time. I found at least six folks standing around the register, with no staff at the register and instead standing around the bar backs turned to the customers waiting. Eventually around 7:15 one of comes to bring out an order and I inquire about my order and am simply told "it isn't ready yet" before she walks away to stand around the bar. I waited another 25 minutes with no food and spoke with a separate employee who informed me my "receipt was lost and they're making your order". Over an hour and a half after I originally placed my order, with me standing inside for 40 minutes, I'm finally given my order by the first team member I spoke with who gave me my food with no apology or other remarks.To close out this long review... what happened next was the onsite manager spoke with me per my request, explained the situation to me, apologized to me, and compensated me adequately for my trouble. He actually cared about my experience and set to make it right and make me feel better. I didn't catch his name but I've seen him there for the 5+ years I've been a frequent customer of Bonchon of Woodbridge and because of him I'll continue to be a loyal customer. Thank you
Restaurantji Recommends
Make sure you order ahead. I made the mistake of ordering at the restaurant and there was a 35 minute wait and they don't provide anywhere to sit while you wait for your food. There is no excuse to not allow dine-in eating at this point, and at the very least provide your paying customers with a place to sit while they wait. And while you wait for your food there are 5-8 employees standing around doing absolutely nothing. Why do they have so many employees on the floor just standing around? Looks so unprofessional. That being said, the food is good.
This used to be the best Bonchon around but the past few orders I made the food tasted very burned and different not how it was. And expect an hour wait for an online order it's ridiculous. The only good thing is the associate who helped the past few times he's been amazing but aside from that the location is becoming disappointing and every other location has dine in open but not here
Food is definitely not what it used to be. I don't know what is going on with this location but everything is burnt and over fried. I remember the chicken used to be juicy and addicting. Now it's like a 8 year old cooked/fried it. This place wasn't always like this but I've been noticing this over the past 6-7 times I've ordered here and I just brushed it off. I'm not one to ever be a Karen or complain. Ill eat anything if I'm hungry enough but Jesus people get your stuff together. I'll be going to any other chicken place from now on. Feel I gave this location enough chances. Edit: I got a response from the business and they said my "latest order" let me correct you. It was multiple orders
Order the fry chicken with fries. Although I order a carry out the fries were cold, the chicken was hot but did not have taste at all I order the baked naked chicken. I was disappointed for meal maybe next time it will be better.
This place has awesome food, my family love Bonchon, every week we get boneless and drumsticks with garlic sauce. We love Bonchon