I'm from New York, so I'm used to high-end baristas at my local cafes, and I even helped provide advice for a barista training company. The staff is great; it's probably the best coffee menu on Church Street. The staff is highly competent and considerate. It would be an all-around great time if not for the understaffing. If you walk in around 11 a.m. to 1 p.m., you might get one barista servicing long lines of people. It's the kind of faux profiteering you generally see with businesses that want to raise profits without making an effort to be creative. Cutting staff to only one or two people when you have a line of 20 or more in a small store is a horrible customer experience likely to encourage walkouts. It creates a high stress experience for employees, and that creates high turnover long-term. That kind of cascade leads to decreased quality of service because all the experienced people who know their worth leave. It makes me wonder if upper management has the capacity to run a successful business long-term because the staffing ratio I saw over the last week in the middle of the day is the same I have seen from companies on the verge of sundowning.
Eli Fitzgerald
Amazing ? costumer service and really nice people and food .
Atmosphere: 5
Food: 5
Service: 5
Rivka Cymbalist
Really rude service. And ten minutes gap between one coffee ready and the other (ordered and paid for at the same time).
Atmosphere: 2
Food: 3
Service: 1
Amber L.
I was here in Vermont for work and went downtown and I like trying local places and tried this place, I like to try teas out for my stay at any place I go to, I don't like coffee but their chai tea was really good. I also got some bakery items as well, the carrot cake was so delicious and moist. The staff was very friendly and it was a clean place. It's so pretty here in Vermont
Cansu Culha
Fantastic atmosphere and staff!
Atmosphere: 5
Food: 4
Service: 5
Gerardo Albornoz
Coffee shop with very convenient location, perfect anytime meanwhile you are walking and visiting the touristic places around.
Atmosphere: 4
Food: 4
Service: 4
Victoria Godwin
Really good maple dirty chai! But knocking off two stars for limited seating and bathrooms that require a code which left a bad taste in my mouth. Preferred the other locations.
Trey Devries
I recently relocated to downtown Burlington and this cafe is one of my all time favorites. All their food is absolutely incredible, my favorite being their cannolis but you can't really go wrong. Their special drinks are always fun to keep an eye out for and their coffee is unique in the best way. Each employee is very kind and genuine which makes the experience feel homely and cozy. Seating can feel a bit competitive in their busier hours but that's just the whole area.Vegetarian options: New vegan burrito
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Grilled Cheese, The Smoke House
Amy F.
Manager is rude and obnoxious to patrons as well as staff,, don't give her your business.
Dave Logreco
Awesome service and food and coffee. Accommodated our food allergy needs.
THE BEST chocolate croissants in Burlington, on par with the Parisien original, and a galaxy of art-worthy coffee and tea concoctions. The food and drink menus are actually vast, dependably wonderful, and served in a buzzy but cozy space. The baristas are awesome - - Lauren welcomed me when I moved here from Florida two years ago - - and although I've tried nearly every area cafe, Black Cap is my happiest place. Yes, it's pricey (as others have complained) but so worth it!
Atmosphere: 5
Food: 5
Service: 5
Hannah Humphreys
I practically live at this coffee shop! They have the most incredible coffee, pastries, and lunch options! I live for the vegan burrito. My roommate and come here all the time to study and the staff is so kind! Hands down my favorite place on church❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Samantha Farber
I couldn’t be more pleased with an establishment than I am with Black Cap. They have tons of vegan and veggie options, varieties of flavored syrups for their delicious iced lattes, and the employees are always too kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegan Burrito
Stephen Kastner
Two college boys, one the chef, the other at the counter talking about whatever finally got around to making a grilled cheese sandwich. That and a medium coffee cost about $15. The music was loud and annoying. No reason to ever return.
Atmosphere: 1
Food: 3
Service: 2
Benjamin T.
Food and drinks are much overpriced. Upon that, the place automatically charges 10% service fee. Still when making payment customers are asked to pay additional tips.
I'm from New York, so I'm used to high-end baristas at my local cafes, and I even helped provide advice for a barista training company. The staff is great; it's probably the best coffee menu on Church Street. The staff is highly competent and considerate. It would be an all-around great time if not for the understaffing. If you walk in around 11 a.m. to 1 p.m., you might get one barista servicing long lines of people. It's the kind of faux profiteering you generally see with businesses that want to raise profits without making an effort to be creative. Cutting staff to only one or two people when you have a line of 20 or more in a small store is a horrible customer experience likely to encourage walkouts. It creates a high stress experience for employees, and that creates high turnover long-term. That kind of cascade leads to decreased quality of service because all the experienced people who know their worth leave. It makes me wonder if upper management has the capacity to run a successful business long-term because the staffing ratio I saw over the last week in the middle of the day is the same I have seen from companies on the verge of sundowning.
Amazing ? costumer service and really nice people and food .
Atmosphere: 5
Food: 5
Service: 5
Really rude service. And ten minutes gap between one coffee ready and the other (ordered and paid for at the same time).
Atmosphere: 2
Food: 3
Service: 1
I was here in Vermont for work and went downtown and I like trying local places and tried this place, I like to try teas out for my stay at any place I go to, I don't like coffee but their chai tea was really good. I also got some bakery items as well, the carrot cake was so delicious and moist. The staff was very friendly and it was a clean place. It's so pretty here in Vermont
Fantastic atmosphere and staff!
Atmosphere: 5
Food: 4
Service: 5
Coffee shop with very convenient location, perfect anytime meanwhile you are walking and visiting the touristic places around.
Atmosphere: 4
Food: 4
Service: 4
Really good maple dirty chai! But knocking off two stars for limited seating and bathrooms that require a code which left a bad taste in my mouth. Preferred the other locations.
I recently relocated to downtown Burlington and this cafe is one of my all time favorites. All their food is absolutely incredible, my favorite being their cannolis but you can't really go wrong. Their special drinks are always fun to keep an eye out for and their coffee is unique in the best way. Each employee is very kind and genuine which makes the experience feel homely and cozy. Seating can feel a bit competitive in their busier hours but that's just the whole area.Vegetarian options: New vegan burrito
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Grilled Cheese, The Smoke House
Manager is rude and obnoxious to patrons as well as staff,, don't give her your business.
Awesome service and food and coffee. Accommodated our food allergy needs.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
THE BEST chocolate croissants in Burlington, on par with the Parisien original, and a galaxy of art-worthy coffee and tea concoctions. The food and drink menus are actually vast, dependably wonderful, and served in a buzzy but cozy space. The baristas are awesome - - Lauren welcomed me when I moved here from Florida two years ago - - and although I've tried nearly every area cafe, Black Cap is my happiest place. Yes, it's pricey (as others have complained) but so worth it!
Atmosphere: 5
Food: 5
Service: 5
I practically live at this coffee shop! They have the most incredible coffee, pastries, and lunch options! I live for the vegan burrito. My roommate and come here all the time to study and the staff is so kind! Hands down my favorite place on church❤️❤️
Atmosphere: 5
Food: 5
Service: 5
I couldn’t be more pleased with an establishment than I am with Black Cap. They have tons of vegan and veggie options, varieties of flavored syrups for their delicious iced lattes, and the employees are always too kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegan Burrito
Two college boys, one the chef, the other at the counter talking about whatever finally got around to making a grilled cheese sandwich. That and a medium coffee cost about $15. The music was loud and annoying. No reason to ever return.
Atmosphere: 1
Food: 3
Service: 2
Food and drinks are much overpriced. Upon that, the place automatically charges 10% service fee. Still when making payment customers are asked to pay additional tips.