Good customer service, my coffee is usually right!
2annoymous
food was cooked too hard, the teeny bopper girls and one boy were horrible to deal with. they were eating and joking around. laughing at us the customer when we talked with them. horrible experience. tried reporting to main company and no one wanted to care about the non customer service at that location. don't go to the pearl st location in essex junction vermont. the "kids" that work there are not worth going in to see.
Sam Marble
Placed a mobile order about 30 minutes ago and waited inside for the order to be made, watching people go through the drive through. People were also placing orders and getting them. After a while we asked about our food and they said that they don’t have what we ordered. Is it so hard and ask the customer what they and to say something instead of us standing there watching them sweep up something that wasn’t in the way at all. Not impressed.
Atmosphere: 1
Food: 4
Service: 1
Morgan
Parking: The parking isn’t difficult to find but it’s not ergonomically conducive to any sort of logic. It’s a problematic parking lot in general. As well as the drive thru. I prefer to just go in at this location. Be careful not to let anyone smash into you people are wild in this lot! lol
Worst experience ever had a dunkin donuts. The store was empty, but you could see that the staff was taken care of the drive through customers. We please start order, and patiently waited. After about 15 minutes I went to the counter to ask what the status was on our order. They haven't even started yet. Unfortunately, we did not have another five minutes to wait. So we had to leave without an order or refund. Overall the incompetence of the staff was overwhelming.
Newt B.
lady gave wrong amount of munchkins as well as not the ones we asked for. she also didn't give me the right change for my tropicana :( when bro asked for coffee she didn't know what she was talking about.not going here again.she didn't give us the option for receipts so it is a good thing we paid with cash because we couldn't see how much we paid.
Owen S.
i hate this dunkin i asked for a iced carmel coffie with just cream im no suger and the persib only put cream in and im so pissed
Jacob Kenney
Never had the 100% correct order, lobby closes at random times, never open when they are published to be in the morning. Drive lane takes FOREVER to get the wrong order.
Atmosphere: 1
Food: 2
Service: 1
Debra Heck
Very accommodating and great customer service ? ?
Gary Whalon
This girl named maddy or Madeline. Ripped money right out of my hand and told me not to go back with cash again. She deserve to get fired or be supervised. That Dunkin to lost my service from going there. She throw my coffee at me and my donut. She needs to get fired to gain my service back. I don’t recommend for people to go to that Dunkin on Pearl st. She needs to get fired. She was cussing at me to pay with card while I have kids in the car. SHE NEEDS TO GET FIRED!!!
menu was even more limited than in the past; the food that we got was ok, but they only had one of the four things I wanted when I walked in (hash browns)
Atmosphere: 3
Food: 3
Service: 3
Avery Kernan
I went at 515am and ordered through the app. Food was hot, fresh, tasted good, wasn't messy.Order came out fast, everything was correct.Woman that was behind the counter didn't miss a beat, she was fast and good at her job and gave me all her attention.
Atmosphere: 5
Food: 5
Service: 5
Rina Anarchy
Great dunkin but they sell out of most things by 4pmWheelchair accessibility: Not wheelchair accessible
william richards
Maybe fix your hours of operation! 5 a.m. my a$$!!! Try 6 a.m. I drove almost an hr for a closed store.
Connor Dustin
They've gone downhill a bit. Their new staff of really young people never seem to even want to be there. I always see them standing around but if you go through the drive through you'll have a quicker time.
Good customer service, my coffee is usually right!
food was cooked too hard, the teeny bopper girls and one boy were horrible to deal with. they were eating and joking around. laughing at us the customer when we talked with them. horrible experience. tried reporting to main company and no one wanted to care about the non customer service at that location. don't go to the pearl st location in essex junction vermont. the "kids" that work there are not worth going in to see.
Placed a mobile order about 30 minutes ago and waited inside for the order to be made, watching people go through the drive through. People were also placing orders and getting them. After a while we asked about our food and they said that they don’t have what we ordered. Is it so hard and ask the customer what they and to say something instead of us standing there watching them sweep up something that wasn’t in the way at all. Not impressed.
Atmosphere: 1
Food: 4
Service: 1
Parking: The parking isn’t difficult to find but it’s not ergonomically conducive to any sort of logic. It’s a problematic parking lot in general. As well as the drive thru. I prefer to just go in at this location. Be careful not to let anyone smash into you people are wild in this lot! lol
Service: 5
Recommended dishes: Coffee Roll
Worst experience ever had a dunkin donuts. The store was empty, but you could see that the staff was taken care of the drive through customers. We please start order, and patiently waited. After about 15 minutes I went to the counter to ask what the status was on our order. They haven't even started yet. Unfortunately, we did not have another five minutes to wait. So we had to leave without an order or refund. Overall the incompetence of the staff was overwhelming.
lady gave wrong amount of munchkins as well as not the ones we asked for. she also didn't give me the right change for my tropicana :( when bro asked for coffee she didn't know what she was talking about.not going here again.she didn't give us the option for receipts so it is a good thing we paid with cash because we couldn't see how much we paid.
i hate this dunkin i asked for a iced carmel coffie with just cream im no suger and the persib only put cream in and im so pissed
Never had the 100% correct order, lobby closes at random times, never open when they are published to be in the morning. Drive lane takes FOREVER to get the wrong order.
Atmosphere: 1
Food: 2
Service: 1
Very accommodating and great customer service ? ?
This girl named maddy or Madeline. Ripped money right out of my hand and told me not to go back with cash again. She deserve to get fired or be supervised. That Dunkin to lost my service from going there. She throw my coffee at me and my donut. She needs to get fired to gain my service back. I don’t recommend for people to go to that Dunkin on Pearl st. She needs to get fired. She was cussing at me to pay with card while I have kids in the car. SHE NEEDS TO GET FIRED!!!
Restaurantji Recommends
menu was even more limited than in the past; the food that we got was ok, but they only had one of the four things I wanted when I walked in (hash browns)
Atmosphere: 3
Food: 3
Service: 3
I went at 515am and ordered through the app. Food was hot, fresh, tasted good, wasn't messy.Order came out fast, everything was correct.Woman that was behind the counter didn't miss a beat, she was fast and good at her job and gave me all her attention.
Atmosphere: 5
Food: 5
Service: 5
Great dunkin but they sell out of most things by 4pmWheelchair accessibility: Not wheelchair accessible
Maybe fix your hours of operation! 5 a.m. my a$$!!! Try 6 a.m. I drove almost an hr for a closed store.
They've gone downhill a bit. Their new staff of really young people never seem to even want to be there. I always see them standing around but if you go through the drive through you'll have a quicker time.