I spent $55 on pizza/breadsticks. It was NOT good. The hand tossed crust was super thin. One of the pizzas had no sauce on it. there was not enough cheese The breadsticks were dry. There was no butter and Parmesan like they used to be on them, the pizza crust just tasted blah, it was not good pizza at all. I will not waste my money anymore on the so-called pizza. I have had better frozen store-bought pizza, The recipe has been changed so much that you might as well just change your name from Pizza Hut to Pizza Not.
Atmosphere: 1
Food: 1
Service: 1
Bree Gelvin
I have yet to have a bad pizza. Extra cheese *actually means* extra cheese! Beautifully cooked, and delivered by amazing people! Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Kym Gensman
It was ok. Our waitress was the best part of the who experience. She was kind, funny. We came in and the place had no customers, Sat at a table that still had signs offering trips through the salad bar but no salad bar in sight. We ordered pizza, wings, and bread sticks. My pizza could not come with the number of toppings I requested because it wouldn't cook through, which I understood. I was limited to 3 max, then it came with the wrong sauce and had to be remade. I ended up taking it home because we were leaving and was compt the wrong pizza. The interior is dated and not very friendly still very much 1990 pizza hut.
Atmosphere: 3
Food: 2
Service: 5
BRANDI aultman
Ordered pepperoni stuffed crust online. Went inside to pay w cash. Easy process. Pizza fine. No complaints.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza
Lacey Dodge
Great food as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Karen Marsh
My husband loved the pizza, but he wished I had paid extra for more toppings. For it being a meat lovers, it had too many bare spots.
Atmosphere: 5
Food: 5
Service: 5
Michelle Lee
Food was good but 2 stars for the extra long wait (40 mins). Ordered online at 6:00 pm, was notified our order would be ready by 6:20 pm, wasn't actually ready until 7:00 pm.Parking: Full parking lot on a Sunday night.
Called in order. Person got it completely wrong. Not going back.
KRI ceratops
This location frequently is understaffed and there are almost always very long wait times for orders!
Atmosphere: 3
Food: 3
Service: 1
Jessie Keele
My family gets pizza hut pretty often because we love the wings and sides, and I love that I can use the curbside option. Great food! Crubside is awesome.And until last night I've never really had an issue that was worth mentioning. Last night however I ordered online and it said it would be ready in about 20 minutes. It took me about 45 minutes to get there as I was driving home from work in the Olympia area and I took the back roads through Rochester. On the tracker after you order it said my order was ready about 20 minutes before I even got to the store. When I get there I sign in to say that I'm there, I wait close to 10-15 minutes and no one has come to give me the food or contacted me in any way. At this point it's whatever, I know stuff happens, but I get out to go inside thinking maybe my app didn't communicate that I was there.I go in and tell them at the counter I had a curbside and they inform me that they are waiting on donut bites. Okay, I get it if you're backed up but this is nearly an hour after I placed my order and there's only 2 tables with people sat inside and the parking lot was nearly empty. They could have at least popped their head out to tell me, especially when the online order form said the order was complete. Maybe online orders like mine could back it up, but I was still being friendly and patient. I paid while I was inside cause I was paying cash and told them to keep the change as a tip. The girl at the counter talked to me like I was stupid for doing this and didn't even say thank you. It was a generous close to 50% tip as well, not just a dollar, so the reaction was unexpected.I wait ANOTHER 10 minutes for my order and stand in the lobby. Keep in mind it's not a large order. 8 boneless wings, fries, breadsticks, and chocolate donut bites. When I finally get it they forget to give me the breadsticks. I ask for them and they said it wasn't on the receipt (it was and I showed them). Got the breadsticks that were already done and warming and went back to my car. Decide I should check my order just in case again and they gave me two donut bites and no boneless chicken.I go inside again with one of the containers of donut bites and waited 5 minutes to be acknowledged. The girl who works the register didn't even acknowledge me and one of the cooks had to come help me. I informed her I was given extra of the wrong item and no chicken, and she found the chicken that had been done and waiting right away. And as the cook is doing this the girl working the register grabs her cell phone and gets on it and starts slinking out of sight. She was incredibly unprofessional and I didn't appreciate the way she spoke to me.So as it seems all my food had been ready, but they were clearly disorganized and not working together as a team to ensure things came out properly. It took a very long time to get such a small order to me after an hour of having time to get it together and then they still messed up twice. I am mostly unhappy though with the customer service and the way they speak condescendingly to the customers.With that being said, maybe she was having a bad day, maybe something got miscommunicated, who knows. The food was still great, I enjoyed it, and I'll still eat here in the future. But please teach your employees how to speak to customers and handle interactions if they are going to be working the front counter, and to communicate to the customers who are waiting for something.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Breaded Boneless Wings, Sides
Kathy Champ
Our server was wonderful. The beer was good. We hadn't been to Pizza Hut in years and were sorely disappointed in the quality of the pizza.
Atmosphere: 2
Food: 1
Service: 5
Roland Stacy
The app won’t accept my order when I try to call my store no one answers was on hold for 20 min after being transferred from the hub.
I spent $55 on pizza/breadsticks. It was NOT good. The hand tossed crust was super thin. One of the pizzas had no sauce on it. there was not enough cheese The breadsticks were dry. There was no butter and Parmesan like they used to be on them, the pizza crust just tasted blah, it was not good pizza at all. I will not waste my money anymore on the so-called pizza. I have had better frozen store-bought pizza, The recipe has been changed so much that you might as well just change your name from Pizza Hut to Pizza Not.
Atmosphere: 1
Food: 1
Service: 1
I have yet to have a bad pizza. Extra cheese *actually means* extra cheese! Beautifully cooked, and delivered by amazing people! Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
It was ok. Our waitress was the best part of the who experience. She was kind, funny. We came in and the place had no customers, Sat at a table that still had signs offering trips through the salad bar but no salad bar in sight. We ordered pizza, wings, and bread sticks. My pizza could not come with the number of toppings I requested because it wouldn't cook through, which I understood. I was limited to 3 max, then it came with the wrong sauce and had to be remade. I ended up taking it home because we were leaving and was compt the wrong pizza. The interior is dated and not very friendly still very much 1990 pizza hut.
Atmosphere: 3
Food: 2
Service: 5
Ordered pepperoni stuffed crust online. Went inside to pay w cash. Easy process. Pizza fine. No complaints.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Pepperoni Pizza
Great food as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
My husband loved the pizza, but he wished I had paid extra for more toppings. For it being a meat lovers, it had too many bare spots.
Atmosphere: 5
Food: 5
Service: 5
Food was good but 2 stars for the extra long wait (40 mins). Ordered online at 6:00 pm, was notified our order would be ready by 6:20 pm, wasn't actually ready until 7:00 pm.Parking: Full parking lot on a Sunday night.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Meat Lovers Pizza, Marinara, Sides, Breadsticks
It was soooo good !! Back to pizza hut of old, I even ate all of the crust.
Atmosphere: 5
Food: 5
Service: 5
Friendly employees quick
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
Lindsey was great! Pizza is edible, unlike most local places in the PNW.
Food: 4
Service: 5
Restaurantji Recommends
Called in order. Person got it completely wrong. Not going back.
This location frequently is understaffed and there are almost always very long wait times for orders!
Atmosphere: 3
Food: 3
Service: 1
My family gets pizza hut pretty often because we love the wings and sides, and I love that I can use the curbside option. Great food! Crubside is awesome.And until last night I've never really had an issue that was worth mentioning. Last night however I ordered online and it said it would be ready in about 20 minutes. It took me about 45 minutes to get there as I was driving home from work in the Olympia area and I took the back roads through Rochester. On the tracker after you order it said my order was ready about 20 minutes before I even got to the store. When I get there I sign in to say that I'm there, I wait close to 10-15 minutes and no one has come to give me the food or contacted me in any way. At this point it's whatever, I know stuff happens, but I get out to go inside thinking maybe my app didn't communicate that I was there.I go in and tell them at the counter I had a curbside and they inform me that they are waiting on donut bites. Okay, I get it if you're backed up but this is nearly an hour after I placed my order and there's only 2 tables with people sat inside and the parking lot was nearly empty. They could have at least popped their head out to tell me, especially when the online order form said the order was complete. Maybe online orders like mine could back it up, but I was still being friendly and patient. I paid while I was inside cause I was paying cash and told them to keep the change as a tip. The girl at the counter talked to me like I was stupid for doing this and didn't even say thank you. It was a generous close to 50% tip as well, not just a dollar, so the reaction was unexpected.I wait ANOTHER 10 minutes for my order and stand in the lobby. Keep in mind it's not a large order. 8 boneless wings, fries, breadsticks, and chocolate donut bites. When I finally get it they forget to give me the breadsticks. I ask for them and they said it wasn't on the receipt (it was and I showed them). Got the breadsticks that were already done and warming and went back to my car. Decide I should check my order just in case again and they gave me two donut bites and no boneless chicken.I go inside again with one of the containers of donut bites and waited 5 minutes to be acknowledged. The girl who works the register didn't even acknowledge me and one of the cooks had to come help me. I informed her I was given extra of the wrong item and no chicken, and she found the chicken that had been done and waiting right away. And as the cook is doing this the girl working the register grabs her cell phone and gets on it and starts slinking out of sight. She was incredibly unprofessional and I didn't appreciate the way she spoke to me.So as it seems all my food had been ready, but they were clearly disorganized and not working together as a team to ensure things came out properly. It took a very long time to get such a small order to me after an hour of having time to get it together and then they still messed up twice. I am mostly unhappy though with the customer service and the way they speak condescendingly to the customers.With that being said, maybe she was having a bad day, maybe something got miscommunicated, who knows. The food was still great, I enjoyed it, and I'll still eat here in the future. But please teach your employees how to speak to customers and handle interactions if they are going to be working the front counter, and to communicate to the customers who are waiting for something.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Breaded Boneless Wings, Sides
Our server was wonderful. The beer was good. We hadn't been to Pizza Hut in years and were sorely disappointed in the quality of the pizza.
Atmosphere: 2
Food: 1
Service: 5
The app won’t accept my order when I try to call my store no one answers was on hold for 20 min after being transferred from the hub.
Food: 2
Service: 1