I visited the Dairy Queen at Surprise Lake/Federal Way on their Free Ice Cream Day, expecting a fun and enjoyable experience. However, what I encountered was an extremely distressing and unprofessional environment.The staff was not only rude but also completely lacked any form of professionalism. They were yelling at customers, showing utter disregard for basic customer service etiquette. This kind of behavior is not only shocking but also unacceptable in any customer-facing establishment.Moreover, their inconsiderate behavior was particularly disappointing on a day that was supposed to be a celebration for customers. Instead of creating a joyful atmosphere, their actions completely ruined the experience.This Dairy Queen has shown a shocking lack of ethics and professionalism. It's disappointing to see such behavior from a brand that usually represents joy and delicious treats.I would strongly advise potential customers to reconsider their decision before visiting this location. The lack of respect and courtesy shown to customers is truly disheartening and does not align with the Dairy Queen brand's values.
Atmosphere: 1
Food: 1
Service: 1
Angel Rus
I visited the Dairy Queen at Surprise Lake/Federal Way on their Free Ice Cream Day, expecting a fun and enjoyable experience. However, what I encountered was an extremely distressing and unprofessional environment.
The staff was not only rude but also completely lacked any form of professionalism. They were yelling at customers, showing utter disregard for basic customer service etiquette. This kind of behavior is not only shocking but also unacceptable in any customer-facing establishment.
Moreover, their inconsiderate behavior was particularly disappointing on a day that was supposed to be a celebration for customers. Instead of creating a joyful atmosphere, their actions completely ruined the experience.
This Dairy Queen has shown a shocking lack of ethics and professionalism. It's disappointing to see such behavior from a brand that usually represents joy and delicious treats.
I would strongly advise potential customers to reconsider their decision before visiting this location. The lack of respect and courtesy shown to customers is truly disheartening and does not align with the Dairy Queen brand's values.
Yaya Ran
I’m not too sure what’s going on here but it’s almost like a mom and pop shop and they think they have no connection to Dairy Queen itself. Drive thru you wouldn’t know but going in is sketchy. I only get the fries or an ice cream just off the vibe from going in one time. Just doesn’t feel or look clean. From the employees to the smell of the place something is off.
Atmosphere: 1
Food: 1
Service: 1
Judy Stoller
Went here to get a blizzard. It was 9:15pm and they closed at 10. I was informed they had no ice cream. They said they already cleaned one machine and the other was broken. Mind you while I was waiting for my fries, I observed other workers going to the ice cream machine getting ice cream for other customers. Even customers that came in after myself. When brought to the workers attention, he said they were filling orders for people ahead of me. Poor customer service.
Atmosphere: 1
Food: 2
Service: 1
Ryk Good (RykGoodDesu)
Update:I stand by my word. The staff started off rude and continued the entire interaction. I will not be giving DQ another try.Original review:I enjoy reviewing positively, but sometimes places deserve one star, and this location has earned it.CAUTION: Don't order online.I ordered a cake from their official site and was not only told that they didn't have the request, but that there was nothing that they could do about honoring the request. They even sent as far as telling me that I couldn't purchase another cake - which makes no sense.Then, once the order did populated on the monitors, they informed me that they didn't have the 8" Oreo ice cream cake in stock and wouldn't be able to help me with that either. They did however have a 10" version in stock, but when I inquired about that, they only shrugged, explaining that I couldn't upgrade.When I asked what the difference was, they sarcastically replied, "two inches" before giving me the logical answer of $41.99 vs $37.99 when I explained that I am fully aware of how math works.The situation was only resolved when a person appeared from the back to view my receipt and, instead of telling me what he couldn't do, like his peers or team had spent the last 5 minutes doing, he proceeded to rectify the situation.I'm not sure who had the bright idea, but someone decided to materialize an 8" chocolate ice cream cake for me. When asked if this would suffice, I informed, " My son is just requesting any ice cream cake for his birthday."Overall:I was highly appalled by their lack of respect, customer service, de-escalation skills, and etiquette during the entire ordeal. I think it goes without saying that this will be my final interaction with this location. Period.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Birthday Cake
Dan Gouras
The employees you have working there very nice
elaine west
Jessica is the driving force behind this restaurant. She has strong leadership skills and when she's working everything is organized and the team works as one. Thank you for your professionalism and customer service. You deserve a raise and your own store!!!
Atmosphere: 4
Food: 4
Service: 5
Zero Knight
Rough location due to vandalism and robberies but despite this they do the best they can. The food is okay and the service is great.
Atmosphere: 4
Food: 3
Service: 5
thomas zambrano
I am a fan of their Head Caramel brownie cupfection, I always go for one maybe once a week, but unfortunately a few days ago I tried one of their burgers and it came out a hair, the staff very kindly changed it for me, but I still didn't eat with the same taste after what happened
Maria Everybodytalksabout
Ordered a 4 piece and 2 of them was these really small pieces.
Kinda upset about them not turning my blizzard upside down.
Atmosphere: 3
Food: 3
Service: 2
Michael Welker
Blizzards? Yes please! They did a super job.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Oreo Cookies & Cream Blizzard and Peanut Buster Parfait
Renee Metanoia
Came in for a blizzard last night, I got to the bottom of my cup and there was a bite that had a disgusting taste, I spit it out but again we are at the bottom of the cup already. Spent the night violently throwing up. I'm assuming the machines aren't being cleaned as often as it's supposed to be.
Food: 1
Lisa Manske
Great ice cream, great service, seating area was nice and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Hot Fudge
Erica Hess
Awesome customer service!!The dining area could be cleaner.
I visited the Dairy Queen at Surprise Lake/Federal Way on their Free Ice Cream Day, expecting a fun and enjoyable experience. However, what I encountered was an extremely distressing and unprofessional environment.The staff was not only rude but also completely lacked any form of professionalism. They were yelling at customers, showing utter disregard for basic customer service etiquette. This kind of behavior is not only shocking but also unacceptable in any customer-facing establishment.Moreover, their inconsiderate behavior was particularly disappointing on a day that was supposed to be a celebration for customers. Instead of creating a joyful atmosphere, their actions completely ruined the experience.This Dairy Queen has shown a shocking lack of ethics and professionalism. It's disappointing to see such behavior from a brand that usually represents joy and delicious treats.I would strongly advise potential customers to reconsider their decision before visiting this location. The lack of respect and courtesy shown to customers is truly disheartening and does not align with the Dairy Queen brand's values.
Atmosphere: 1
Food: 1
Service: 1
I visited the Dairy Queen at Surprise Lake/Federal Way on their Free Ice Cream Day, expecting a fun and enjoyable experience. However, what I encountered was an extremely distressing and unprofessional environment. The staff was not only rude but also completely lacked any form of professionalism. They were yelling at customers, showing utter disregard for basic customer service etiquette. This kind of behavior is not only shocking but also unacceptable in any customer-facing establishment. Moreover, their inconsiderate behavior was particularly disappointing on a day that was supposed to be a celebration for customers. Instead of creating a joyful atmosphere, their actions completely ruined the experience. This Dairy Queen has shown a shocking lack of ethics and professionalism. It's disappointing to see such behavior from a brand that usually represents joy and delicious treats. I would strongly advise potential customers to reconsider their decision before visiting this location. The lack of respect and courtesy shown to customers is truly disheartening and does not align with the Dairy Queen brand's values.
I’m not too sure what’s going on here but it’s almost like a mom and pop shop and they think they have no connection to Dairy Queen itself. Drive thru you wouldn’t know but going in is sketchy. I only get the fries or an ice cream just off the vibe from going in one time. Just doesn’t feel or look clean. From the employees to the smell of the place something is off.
Atmosphere: 1
Food: 1
Service: 1
Went here to get a blizzard. It was 9:15pm and they closed at 10. I was informed they had no ice cream. They said they already cleaned one machine and the other was broken. Mind you while I was waiting for my fries, I observed other workers going to the ice cream machine getting ice cream for other customers. Even customers that came in after myself. When brought to the workers attention, he said they were filling orders for people ahead of me. Poor customer service.
Atmosphere: 1
Food: 2
Service: 1
Update:I stand by my word. The staff started off rude and continued the entire interaction. I will not be giving DQ another try.Original review:I enjoy reviewing positively, but sometimes places deserve one star, and this location has earned it.CAUTION: Don't order online.I ordered a cake from their official site and was not only told that they didn't have the request, but that there was nothing that they could do about honoring the request. They even sent as far as telling me that I couldn't purchase another cake - which makes no sense.Then, once the order did populated on the monitors, they informed me that they didn't have the 8" Oreo ice cream cake in stock and wouldn't be able to help me with that either. They did however have a 10" version in stock, but when I inquired about that, they only shrugged, explaining that I couldn't upgrade.When I asked what the difference was, they sarcastically replied, "two inches" before giving me the logical answer of $41.99 vs $37.99 when I explained that I am fully aware of how math works.The situation was only resolved when a person appeared from the back to view my receipt and, instead of telling me what he couldn't do, like his peers or team had spent the last 5 minutes doing, he proceeded to rectify the situation.I'm not sure who had the bright idea, but someone decided to materialize an 8" chocolate ice cream cake for me. When asked if this would suffice, I informed, " My son is just requesting any ice cream cake for his birthday."Overall:I was highly appalled by their lack of respect, customer service, de-escalation skills, and etiquette during the entire ordeal. I think it goes without saying that this will be my final interaction with this location. Period.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Birthday Cake
The employees you have working there very nice
Jessica is the driving force behind this restaurant. She has strong leadership skills and when she's working everything is organized and the team works as one. Thank you for your professionalism and customer service. You deserve a raise and your own store!!!
Atmosphere: 4
Food: 4
Service: 5
Rough location due to vandalism and robberies but despite this they do the best they can. The food is okay and the service is great.
Atmosphere: 4
Food: 3
Service: 5
I am a fan of their Head Caramel brownie cupfection, I always go for one maybe once a week, but unfortunately a few days ago I tried one of their burgers and it came out a hair, the staff very kindly changed it for me, but I still didn't eat with the same taste after what happened
Ordered a 4 piece and 2 of them was these really small pieces.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Kinda upset about them not turning my blizzard upside down.
Atmosphere: 3
Food: 3
Service: 2
Blizzards? Yes please! They did a super job.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Oreo Cookies & Cream Blizzard and Peanut Buster Parfait
Came in for a blizzard last night, I got to the bottom of my cup and there was a bite that had a disgusting taste, I spit it out but again we are at the bottom of the cup already. Spent the night violently throwing up. I'm assuming the machines aren't being cleaned as often as it's supposed to be.
Food: 1
Great ice cream, great service, seating area was nice and clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Hot Fudge
Awesome customer service!!The dining area could be cleaner.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Oreo Cookies