Ordered on Mobile app for pick up at drive thru. Customer service must not be a requirement to work here because there is absolutely none. No greeting, no thank you and no sorry when they mess up your order. Drove back 10 minutes because they forgot a burger. Went inside. No sorry and no thank you. Just, will you like to keep your receipt. Good customer is hard to find these days. Will not be back to this one.
Atmosphere: 1
Food: 2
Service: 1
Troya Schroeder
I went to this McDonald's at 5:30pm on a Friday. Multiple cars lined up waiting to order, people saying Hello? Anyone there? into the box for several minutes to no avail. I got tired of waiting and exited the drive thru. This one is setup that you can drive around next to the drive thru lane windows. When I got to the side of the building I saw some guy in a white sweatshirt standing with his back to the pay window, window open. So I stopped and said, Hey, you know you have people waiting back there. He turned around and stuck his head out of the window and said, I don't know who is taking orders.The utter absurdity was so off the charts that I drove away, went home, and ate a frozen meal.
Service: 1
Diana Edwards
Everything was awesome and I'm impressed by their customer service and my while experience was without doubt GREAT ?Parking: It was greatKid-friendliness: Childt3n enjoyed getting the free uce cream cones after complimenting the manager
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese, Quarter Pounder Hamburger, Mcdouble, Burger King Chicken Nuggets, Hot Caramel Sundae, French Fries
Nguyen Tran
Overchanged me for fries, did not use the code and didn’t tell
Service: 1
chris hodge
Uhhhg. I didn’t think you would literally have to start asking for cheese on cheeseburgers. 3 times in a row now I’ve been to this location and they just don’t put cheese on the Big Macs and once on a cheeseburger.
Food: 1
Cindy Myers
The kid at the drive thru could not get my cheese burgers order. I just drove
Atmosphere: 3
Food: 5
Service: 1
Craig Lind
They where very rude at the drive
Food: 4
Service: 1
Wilma JLO
The worst customer service ever .I like going here because is on my way home and everyday after work after all the traffic this is the faster way to stop by and get some snacks.But there's always a problem with the CASHIERS and MANAGER'S in charge. I Can't understand why they have an app.that doesn't work in their end ..And does not understand how it works ,they say hold on ,then ok I don't have that number ok ,hold on then ok can you reload the number again ok .wait ..ok what was your order ??? Like wth?? And then you get to the window and I said did you get my order .yes just drive to the 2nd window ok . I get to the window and got my order and I'm like where's my Large fries and she walks away and ignores me,and then she said there's no fries. You only ordered ice cream cone!!So I'm like ok first your cashier Said she got my order and just drive forward and then cashier called A SO CALLED Manager and the Manager said You didn't order YOUR ORDER didn't go through and His like can you go around again and order ??? I'm like WHY ? And why would I do that??? First of all : ) pls communicate with your team and train them pls ..NOT ENOUGH TRAINING..and it's so disrespectful when you're ordering and YOUR not done yet and cashier is like cutting you off .. anything else, anything else ,anything else ITS SO RUDE AND THEN YOU GET TO the WINDOW AND NO SMILES ,NO REPEATING ORDER , HERE AND YOU ASK FOR SAUCES AND THEIR LIKE HERE ANYTHING ELSE???issues n ATTITUDES .pls, you need to work on them..
Lloyd Chand
Dinning room still closed post covid. Line are usually long but moves.
Recommended dishes: Ice Cream Cone, Mcchicken, Chicken Mcnuggets, McDonald's Big Mac, Sausage Mcmuffin, Mcflurry with Oreo Cookies
Shayna Hope
After waiting 15 minutes they couldn’t even get the simplest order correct.How stupid can you be?
Stephanie Abken
The employees here are amazing my daughter and I came here for late lunch and the food was so fresh it was wonderful the employees are amazing and very kind they helped everyone and gave me patience as it took me a little bit to walk with a cane but I wish I had all there names to put in this review as they all deserve 5 stars. We came in around 430pm or 5 pm and I say that because I wanted to make sure these employees get the recognition from the owner of how courteous they all were even verifying orders that had to be delivered to cars. All the employees had smiles which is awesome to seeParking: Excellent amount of parkingKid-friendliness: They are wonderful to the kids of all ages we witnessed lots of kids there and the employees were very kind to all of them and my daughter who is a teenager and shyWheelchair accessibility: Even though I'm not in a wheelchair I can say it's easy for wheelchair access and they have handicap tables it's hard for me with stairs but they had ramp area by front door also lots of handicap spots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, World Famous Fries
Blaine Points
It's a good place to go for fast
Atmosphere: 4
Food: 4
Service: 4
Kelly Phelps
Mcdonald's on Washington Blvd in Kent was open on XMAS day. The only one and late too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese on a Bagel, Sausage Mcmuffin
Ordered on Mobile app for pick up at drive thru. Customer service must not be a requirement to work here because there is absolutely none. No greeting, no thank you and no sorry when they mess up your order. Drove back 10 minutes because they forgot a burger. Went inside. No sorry and no thank you. Just, will you like to keep your receipt. Good customer is hard to find these days. Will not be back to this one.
Atmosphere: 1
Food: 2
Service: 1
I went to this McDonald's at 5:30pm on a Friday. Multiple cars lined up waiting to order, people saying Hello? Anyone there? into the box for several minutes to no avail. I got tired of waiting and exited the drive thru. This one is setup that you can drive around next to the drive thru lane windows. When I got to the side of the building I saw some guy in a white sweatshirt standing with his back to the pay window, window open. So I stopped and said, Hey, you know you have people waiting back there. He turned around and stuck his head out of the window and said, I don't know who is taking orders.The utter absurdity was so off the charts that I drove away, went home, and ate a frozen meal.
Service: 1
Everything was awesome and I'm impressed by their customer service and my while experience was without doubt GREAT ?Parking: It was greatKid-friendliness: Childt3n enjoyed getting the free uce cream cones after complimenting the manager
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Quarter Pounder with Cheese, Quarter Pounder Hamburger, Mcdouble, Burger King Chicken Nuggets, Hot Caramel Sundae, French Fries
Overchanged me for fries, did not use the code and didn’t tell
Service: 1
Uhhhg. I didn’t think you would literally have to start asking for cheese on cheeseburgers. 3 times in a row now I’ve been to this location and they just don’t put cheese on the Big Macs and once on a cheeseburger.
Food: 1
The kid at the drive thru could not get my cheese burgers order. I just drove
Atmosphere: 3
Food: 5
Service: 1
They where very rude at the drive
Food: 4
Service: 1
The worst customer service ever .I like going here because is on my way home and everyday after work after all the traffic this is the faster way to stop by and get some snacks.But there's always a problem with the CASHIERS and MANAGER'S in charge. I Can't understand why they have an app.that doesn't work in their end ..And does not understand how it works ,they say hold on ,then ok I don't have that number ok ,hold on then ok can you reload the number again ok .wait ..ok what was your order ??? Like wth?? And then you get to the window and I said did you get my order .yes just drive to the 2nd window ok . I get to the window and got my order and I'm like where's my Large fries and she walks away and ignores me,and then she said there's no fries. You only ordered ice cream cone!!So I'm like ok first your cashier Said she got my order and just drive forward and then cashier called A SO CALLED Manager and the Manager said You didn't order YOUR ORDER didn't go through and His like can you go around again and order ??? I'm like WHY ? And why would I do that??? First of all : ) pls communicate with your team and train them pls ..NOT ENOUGH TRAINING..and it's so disrespectful when you're ordering and YOUR not done yet and cashier is like cutting you off .. anything else, anything else ,anything else ITS SO RUDE AND THEN YOU GET TO the WINDOW AND NO SMILES ,NO REPEATING ORDER , HERE AND YOU ASK FOR SAUCES AND THEIR LIKE HERE ANYTHING ELSE???issues n ATTITUDES .pls, you need to work on them..
Dinning room still closed post covid. Line are usually long but moves.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Happy Meal
Fast service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Got my order wrong ?
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Ice Cream Cone, Mcchicken, Chicken Mcnuggets, McDonald's Big Mac, Sausage Mcmuffin, Mcflurry with Oreo Cookies
After waiting 15 minutes they couldn’t even get the simplest order correct.How stupid can you be?
The employees here are amazing my daughter and I came here for late lunch and the food was so fresh it was wonderful the employees are amazing and very kind they helped everyone and gave me patience as it took me a little bit to walk with a cane but I wish I had all there names to put in this review as they all deserve 5 stars. We came in around 430pm or 5 pm and I say that because I wanted to make sure these employees get the recognition from the owner of how courteous they all were even verifying orders that had to be delivered to cars. All the employees had smiles which is awesome to seeParking: Excellent amount of parkingKid-friendliness: They are wonderful to the kids of all ages we witnessed lots of kids there and the employees were very kind to all of them and my daughter who is a teenager and shyWheelchair accessibility: Even though I'm not in a wheelchair I can say it's easy for wheelchair access and they have handicap tables it's hard for me with stairs but they had ramp area by front door also lots of handicap spots
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, World Famous Fries
It's a good place to go for fast
Atmosphere: 4
Food: 4
Service: 4
Mcdonald's on Washington Blvd in Kent was open on XMAS day. The only one and late too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese on a Bagel, Sausage Mcmuffin