This review is a general overall experience summarizing all our experiences at this location. We order from this location about 1-2 times per month. We love the connivence and how easy it is. This place is usually great. I did notice that there was a span of 1-2 months where they were EXTREMELY stingy with their toppings and all the toppings were in the center leaving a good 3-4 inches around the border bare of toppings. It was to the point where my husband and i were considering going to a different location. That being said, this place is back to how it was before and is now once again serving/ preparing the pizza how it should be and with all the toppings the pizzas need. No more complaints as this seems to have been a short lived problem.Staff at this location is extremely attentive and kind. I would highly recommend this location.
Recommended dishes: Garlic Monkey Bread
Cody Holman
They have advertisements in store that are misleading and/or false. I tried to order a “special” that was advertised, and was told that you actually have to order multiple other things at full menu price to get that “special”. It went from a $15.99 special to over $35! When I asked why it was different and pointed out that the ad said “$15.99 for an extra large Cowboy” the only response I got was “This is how my manager said to ring it up.” Even after examining the ad again and showing that there is no fine print anywhere saying that you need to purchase anything else the employee was indignant towards me so I left with no resolution. Food is decent if you get a coupon or deal online, However I would no longer trust them honoring anything in store.
Atmosphere: 1
Food: 3
Service: 1
Sarah R.
horrible service i went in for an interview, gave them my information, got hired, and then they ghosted me. 0/10 would not recommend.
Just My Opinion
I asked for extra cheese and he said they cant do that. I asked why and he said we don’t have a way to ring it up. As if to spite me he put a comically small amount of cheese on the pizza to the point where there is a 2 inch band of visible sauce around the perimeter that is uncovered by cheese. Not really a review leaver but it was a Pretty unpleasant experience.I went down to the Gilman location (where I usually go) just to order a side of cheese. I told them about my experience and the lady was super nice insisting on remaking my pizza after she asked to see it. Go the the Gilman location!
Atmosphere: 1
Food: 1
Service: 1
Amy H
This used to be our staple pizza. This location has really gone downhill, messing up our last several orders despite tipping in advance. Tonight a perfect pizza with NO cheese and the skimpiest topping ever. Crust was torn all around the edges from stretching too thin. Clearly they are saving $$ on toppings and have ruined the pizza in their attempt for frugality. Customer service does nothing to address this ineptitude. We are taking our business elsewhere.
Atmosphere: 4
Food: 1
Service: 1
Craig J.
Help needs training! Didn't even know that had calzones! Last time the front line guy didn't know how to make a simple pizza! The store on Gilman Blvd. is so much better. After three tries we will go elsewhere.
Jude Maybell
take and bake is kinda mid the pizza has no flavor if you take and
Atmosphere: 2
Food: 2
Service: 4
Ms. Dorris
Alex I believe is the young man’s name helped us with our order this afternoon and he was so friendly, accommodating, polite and a pleasure to work with with. We’re very blessed to have such a good team of young adults at the papa Murphy’s in Klahanie neighborhoodVegetarian options: Yes they have many vegetarian options.Kid-friendliness: Make your own pizzas and simple dessertsDietary restrictions: Keto and Gluten free. Lactose free also.
Atmosphere: 1
Food: 3
Service: 1
Stephanie Joanne
Alex I believe is the young man’s name helped us with our order this afternoon and he was so friendly, accommodating, polite and a pleasure to work with with. We’re very blessed to have such a good team of young adults at the papa Murphy’s in Klahanie neighborhoodVegetarian options: Yes they have many vegetarian options.Kid-friendliness: Make your own pizzas and simple dessertsDietary restrictions: Keto and Gluten free. Lactose free also.
Nicole J.
Every Friday they have been out of sauce or even chicken. The crust has dried up and they still roll it out and serve it. What a joke this place is and they charge 30$ for a medium and a side of bread sticks with the same crusty bread.
My pizzas look good, with plenty of toppings and were ready on time. However, when I walked in an looked over the rack labeled "online and app orders", I didn't see mine. The two young men working both told me it should be there. I double checked and told them I still did not see it. One said to me, "Did you look for your name on the bottom of the ticket?" I told him yes. He said, "All of them?" (There were maybe 10 pizzas.) They finally checked the fridge behind the the counter, and Ki and behold, there were my pizzas. I am just amazed how neither seemed interested in being polite and helpful.
Gary Magnon
Always quick and friendly. I usually go on their $12 tuesdays.
brian baik
I used to order here and just came back after COVID-19. I was shocked how the customer service could be fall like this. From the beginning, they have no sense how to talk to customer. Also I just wanna put some more toppings and he was acting like so frustrated. I really felt offended him in some way because it seems like he was annoyed with me during the whole time visiting there. Hope they can review the customer service status and return just like before.
Nick Miller
Thank you to Patrick for the great customer service the other day! Pizza was awesome and service was great!
Jc Misko
Papa John's is normally good but there is no such thing as "dairy free cheese* cheese is dairy. If it's dairy free it is not cheese.
This review is a general overall experience summarizing all our experiences at this location. We order from this location about 1-2 times per month. We love the connivence and how easy it is. This place is usually great. I did notice that there was a span of 1-2 months where they were EXTREMELY stingy with their toppings and all the toppings were in the center leaving a good 3-4 inches around the border bare of toppings. It was to the point where my husband and i were considering going to a different location. That being said, this place is back to how it was before and is now once again serving/ preparing the pizza how it should be and with all the toppings the pizzas need. No more complaints as this seems to have been a short lived problem.Staff at this location is extremely attentive and kind. I would highly recommend this location.
Recommended dishes: Garlic Monkey Bread
They have advertisements in store that are misleading and/or false. I tried to order a “special” that was advertised, and was told that you actually have to order multiple other things at full menu price to get that “special”. It went from a $15.99 special to over $35! When I asked why it was different and pointed out that the ad said “$15.99 for an extra large Cowboy” the only response I got was “This is how my manager said to ring it up.” Even after examining the ad again and showing that there is no fine print anywhere saying that you need to purchase anything else the employee was indignant towards me so I left with no resolution. Food is decent if you get a coupon or deal online, However I would no longer trust them honoring anything in store.
Atmosphere: 1
Food: 3
Service: 1
horrible service i went in for an interview, gave them my information, got hired, and then they ghosted me. 0/10 would not recommend.
I asked for extra cheese and he said they cant do that. I asked why and he said we don’t have a way to ring it up. As if to spite me he put a comically small amount of cheese on the pizza to the point where there is a 2 inch band of visible sauce around the perimeter that is uncovered by cheese. Not really a review leaver but it was a Pretty unpleasant experience.I went down to the Gilman location (where I usually go) just to order a side of cheese. I told them about my experience and the lady was super nice insisting on remaking my pizza after she asked to see it. Go the the Gilman location!
Atmosphere: 1
Food: 1
Service: 1
This used to be our staple pizza. This location has really gone downhill, messing up our last several orders despite tipping in advance. Tonight a perfect pizza with NO cheese and the skimpiest topping ever. Crust was torn all around the edges from stretching too thin. Clearly they are saving $$ on toppings and have ruined the pizza in their attempt for frugality. Customer service does nothing to address this ineptitude. We are taking our business elsewhere.
Atmosphere: 4
Food: 1
Service: 1
Help needs training! Didn't even know that had calzones! Last time the front line guy didn't know how to make a simple pizza! The store on Gilman Blvd. is so much better. After three tries we will go elsewhere.
take and bake is kinda mid the pizza has no flavor if you take and
Atmosphere: 2
Food: 2
Service: 4
Alex I believe is the young man’s name helped us with our order this afternoon and he was so friendly, accommodating, polite and a pleasure to work with with. We’re very blessed to have such a good team of young adults at the papa Murphy’s in Klahanie neighborhoodVegetarian options: Yes they have many vegetarian options.Kid-friendliness: Make your own pizzas and simple dessertsDietary restrictions: Keto and Gluten free. Lactose free also.
Atmosphere: 1
Food: 3
Service: 1
Alex I believe is the young man’s name helped us with our order this afternoon and he was so friendly, accommodating, polite and a pleasure to work with with. We’re very blessed to have such a good team of young adults at the papa Murphy’s in Klahanie neighborhoodVegetarian options: Yes they have many vegetarian options.Kid-friendliness: Make your own pizzas and simple dessertsDietary restrictions: Keto and Gluten free. Lactose free also.
Every Friday they have been out of sauce or even chicken. The crust has dried up and they still roll it out and serve it. What a joke this place is and they charge 30$ for a medium and a side of bread sticks with the same crusty bread.
Restaurantji Recommends
My pizzas look good, with plenty of toppings and were ready on time. However, when I walked in an looked over the rack labeled "online and app orders", I didn't see mine. The two young men working both told me it should be there. I double checked and told them I still did not see it. One said to me, "Did you look for your name on the bottom of the ticket?" I told him yes. He said, "All of them?" (There were maybe 10 pizzas.) They finally checked the fridge behind the the counter, and Ki and behold, there were my pizzas. I am just amazed how neither seemed interested in being polite and helpful.
Always quick and friendly. I usually go on their $12 tuesdays.
I used to order here and just came back after COVID-19. I was shocked how the customer service could be fall like this. From the beginning, they have no sense how to talk to customer. Also I just wanna put some more toppings and he was acting like so frustrated. I really felt offended him in some way because it seems like he was annoyed with me during the whole time visiting there. Hope they can review the customer service status and return just like before.
Thank you to Patrick for the great customer service the other day! Pizza was awesome and service was great!
Papa John's is normally good but there is no such thing as "dairy free cheese* cheese is dairy. If it's dairy free it is not cheese.