Awesome customer service, great quality food. After my payment wasn't working (technical issues) they made it right, my daughter & I love Taco Time and we appreciate the kind service! We have been & will be loyal customers for many years and years to come :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crisp, Burrito, Tater Tots
Fresh
They charge you for sauce now. lol.
Atmosphere: 1
Food: 4
Service: 1
Wilster One
Food was ok. Service was excellent.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Burrito
Zachary Schaefer
Wanted quick and reliable dinner that the whole family likes, Taco Time is usually a go-to.Got to the drive thru, the young lady Cadence (Jasper) on the speaker was distracted and kept repeating the same basic questions. After a painfully slow order she just dropped off awkwardly and I figured she was attending to the party that was going on in the background. I waited for her to return to the speaker for about a minute while everybody in the car stared at eachother, wondering if we were getting punked. I said hello and she jumped back on the speaker and informed me she was waiting for me to come around to the window, but she hadn’t read back the order or confirmed any totals. If I wasn’t an experienced customer service professional I might have been very confused, which I’m pretty sure that was her intention. Got to the window, paid cash exact change and she asked me if I wanted any sauce. I sad 3 hot sauce and 3 ranch, to which she replies “you’re about 2 dollars short.” I asked what changed and she informed me ranch is $0.60 a piece. I laughed and told her to keep ‘em. I was annoyed and drove off, and noticed she forgot all of our drinks. By this time I was entering the 512 freeway and had no easy way to turn around.My wife called the number on the receipt and some genius named Melinda answered. Same story, party going on in the back and she kept repeating dumb questions. She repeated the same question so many times my wife raised her voice, then Melinda morphed into final boss mode Karen and attempted to tell my wife not to yell at her. If Melinda is some kind of management, your people have hired poorly.Cut 2, we got off the freeway and circled around by 112th and arrived at the front door of the lobby at 8:20pm. All doors locked. Sign on the door and google stated lobby is open until 9:30pm. 3 sloppy women in various shades of liberal hair color hollered at me that the lobby was closed. I advised we were the ones that called and they forgot our sodas. The women motioned for me to go around the drive thru — and right as I began looking for a large rock to gain access to the lobby, a dude shows up at the door to ask what I wanted. I advised I’m going to need those sodas. He seemed to know exactly what I was talking about and asked me to pull up to the west facing door.I pulled around and parked in the customer pick up space, and stood by the door. Some rando bum walks up and attempts to hustle me for cash, then walks over to the dumpster and just kicks it. No big deal this has been the worst interaction I’ve ever had at taco time, why would Golem waiting around for his precious make it worse? Anyway back to the dude with the sodas it’s been 5 full minutes at this point with these rubber necking zelennials and their Karen step mom hiding behind the sticker on the door kept checking to see if I was still there.Long story short. I like taco time food, but the Lakewood location will never get another dollar of mine. Cadence is incompetent at best, Melinda has no skill at actually leading a team, and if she disrespects my wife like that again your company is going to be spending some serious loot on defense counsel.This experience is a shining example of why $20/hour wages for fast food workers is a total joke for unskilled labor. I hope you entitled clowns all get replaced by robots, you deserve it.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Crisp
Jason Bamford
Good stuff!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Natural Soft Taco, Fish
Debbie Hall
Only fast food we eat. Just wish they could make my order correct every time.
By far the best Mexican fast food, always really fresh.
Atmosphere: 5
Food: 5
Service: 5
Cindra Bucaria (Rella)
Food is always good. It's a little on the spendy side but it's worth it. Always fresh and it's not some little tiny bit of food filled with a whole bunch of lettuce.Vegetarian options: Veggie options are delicious.
Love the staff here. Food is always hot and freshly made. The older guy and the hispanic woman who i see in the window are lovely, fun people who find joy in their routine. Fabulous!
Atmosphere: 5
Food: 5
Service: 5
Jeanne Mwinjilo
Great service and atmosphereKid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Taco Salad
Marlissa Bonete'
The food is good but the customer service is not too great. I used to love going here for my favorite Mexican food but lately the always either forget my sauces and or they do not get my order correct. It's usually one or the other . And not too good with making up for their lack of attentiveness in fulfilling customer satisfaction.
Chloe Hovind Clinkenbeard
Had one of the best fast-food customer service experiences today due to the kindness of one
Service: 5
Dana D
Every time I come here, Cecilia makes sure I am taken care of. Sometimes I show up a little bit before they open and she will still take my order. I like to customize my orders a lot and she never makes me feel like a problem. She always makes me feel very welcomed to taco time. My order is always correct and delicious. This is one of taco times best locations.
Awesome customer service, great quality food. After my payment wasn't working (technical issues) they made it right, my daughter & I love Taco Time and we appreciate the kind service! We have been & will be loyal customers for many years and years to come :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crisp, Burrito, Tater Tots
They charge you for sauce now. lol.
Atmosphere: 1
Food: 4
Service: 1
Food was ok. Service was excellent.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Burrito
Wanted quick and reliable dinner that the whole family likes, Taco Time is usually a go-to.Got to the drive thru, the young lady Cadence (Jasper) on the speaker was distracted and kept repeating the same basic questions. After a painfully slow order she just dropped off awkwardly and I figured she was attending to the party that was going on in the background. I waited for her to return to the speaker for about a minute while everybody in the car stared at eachother, wondering if we were getting punked. I said hello and she jumped back on the speaker and informed me she was waiting for me to come around to the window, but she hadn’t read back the order or confirmed any totals. If I wasn’t an experienced customer service professional I might have been very confused, which I’m pretty sure that was her intention. Got to the window, paid cash exact change and she asked me if I wanted any sauce. I sad 3 hot sauce and 3 ranch, to which she replies “you’re about 2 dollars short.” I asked what changed and she informed me ranch is $0.60 a piece. I laughed and told her to keep ‘em. I was annoyed and drove off, and noticed she forgot all of our drinks. By this time I was entering the 512 freeway and had no easy way to turn around.My wife called the number on the receipt and some genius named Melinda answered. Same story, party going on in the back and she kept repeating dumb questions. She repeated the same question so many times my wife raised her voice, then Melinda morphed into final boss mode Karen and attempted to tell my wife not to yell at her. If Melinda is some kind of management, your people have hired poorly.Cut 2, we got off the freeway and circled around by 112th and arrived at the front door of the lobby at 8:20pm. All doors locked. Sign on the door and google stated lobby is open until 9:30pm. 3 sloppy women in various shades of liberal hair color hollered at me that the lobby was closed. I advised we were the ones that called and they forgot our sodas. The women motioned for me to go around the drive thru — and right as I began looking for a large rock to gain access to the lobby, a dude shows up at the door to ask what I wanted. I advised I’m going to need those sodas. He seemed to know exactly what I was talking about and asked me to pull up to the west facing door.I pulled around and parked in the customer pick up space, and stood by the door. Some rando bum walks up and attempts to hustle me for cash, then walks over to the dumpster and just kicks it. No big deal this has been the worst interaction I’ve ever had at taco time, why would Golem waiting around for his precious make it worse? Anyway back to the dude with the sodas it’s been 5 full minutes at this point with these rubber necking zelennials and their Karen step mom hiding behind the sticker on the door kept checking to see if I was still there.Long story short. I like taco time food, but the Lakewood location will never get another dollar of mine. Cadence is incompetent at best, Melinda has no skill at actually leading a team, and if she disrespects my wife like that again your company is going to be spending some serious loot on defense counsel.This experience is a shining example of why $20/hour wages for fast food workers is a total joke for unskilled labor. I hope you entitled clowns all get replaced by robots, you deserve it.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Crisp
Good stuff!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Natural Soft Taco, Fish
Only fast food we eat. Just wish they could make my order correct every time.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Natural Soft Taco, Burrito, Taco
By far the best Mexican fast food, always really fresh.
Atmosphere: 5
Food: 5
Service: 5
Food is always good. It's a little on the spendy side but it's worth it. Always fresh and it's not some little tiny bit of food filled with a whole bunch of lettuce.Vegetarian options: Veggie options are delicious.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Tater-Fries, Crisp, Burrito, Soft Burrito, Enchilada Platter, Taco, Taco Salad
Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Food & service are always good at this location. Tables & seating clean. My food came hot (crispy chicken burritos).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deep Fried Burrito, Tater-Fries, Burrito, Taco
Restaurantji Recommends
Love the staff here. Food is always hot and freshly made. The older guy and the hispanic woman who i see in the window are lovely, fun people who find joy in their routine. Fabulous!
Atmosphere: 5
Food: 5
Service: 5
Great service and atmosphereKid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito, Taco Salad
The food is good but the customer service is not too great. I used to love going here for my favorite Mexican food but lately the always either forget my sauces and or they do not get my order correct. It's usually one or the other . And not too good with making up for their lack of attentiveness in fulfilling customer satisfaction.
Had one of the best fast-food customer service experiences today due to the kindness of one
Service: 5
Every time I come here, Cecilia makes sure I am taken care of. Sometimes I show up a little bit before they open and she will still take my order. I like to customize my orders a lot and she never makes me feel like a problem. She always makes me feel very welcomed to taco time. My order is always correct and delicious. This is one of taco times best locations.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito