The food was good, not great, served Luke warm, and we did not receive our coffees we had ordered first until halfway through our meal. The ambience is like a cafeteria, lighting is awful, and the service almost non-existent. The 3 servers were trying hard, but overwhelmed by amount of people and there did not really appear to be anyone in charge. Very frustrating. We will not be returning.
Mark Aranha
This is a great place for breakfast and coffee. The service is friendly and efficient. I had an egg benedict croissant and an americano. It was all perfectly done and it's a place I'd like to visit more often, maybe try the bakery too.Parking: There's a big parking lot. You won't have problems finding a place even if it does get a bit busy around 10am.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Eggs Benedict
Foodie
Worst croque monsieur I've had. Seemed like wonder bread with one small piece of deli ham that didn't cover the bread. I didn't understand how service works. We didn't know if we needed to order at the front. A girl did take our order after a long wait. If there was actual service at tables, it was horrible. We were going to order drinks but she never came back so we didn't. Water didn't get refilled.
I'm Lovinglife
Amazing Breve! So smooth and creamy! The coffee is delicious!
Atmosphere: 5
Service: 5
Helena Quero Katz
I usually enjoy this place but today was terrible!!! Waited over a hour for food. One dish was not what I ordered and server said it was and walked away. The two dishes that were supposed to be hot were cold not even room temperature. The only good part was the latte that took over 30 minutes to come to the table. I have worked in the restaurant industry and am usually extremely forgiving with restaurants but this was not at all ok. I didn’t let my table complain about the wait because the servers seemed to be doing their best but then to have wrong and cold food after waiting a hour was too much. Not sure when I will be giving this place another chance which is sad because in the past it has been good.
Atmosphere: 3
Food: 1
Service: 1
Claudia Gabriela Ochoa
Exquisite food, very good serviceKid-friendliness: The best desserts
Atmosphere: 5
Food: 5
Service: 5
Ian Osnis
Such a let down! To begin on a good note, the customer service exceeds standard for restaurants. I went with a party and had a reservation in advance which they could not fulfill. They had to move others, which disrupted their experience. Secondly, my party each ordered eggs benedict. All of ours were overcooked, yolks were tough, dry, and had burnt English muffin. The wait time between when the first and last dish to arrive was almost an hour! The salad was tossed onto the dish which causes the dressing and hollandaise sauce to blend, which isn’t a good combo. This is one of the laziest dish I’ve ever seen.
Atmosphere: 2
Food: 1
Service: 2
Ben Slivka
Great coffee drinks and pastries!
Atmosphere: 5
Food: 5
Service: 5
Aidan Isaksen
I had an amazing quiche served by théo who had amazing service and I had an overall tremendous experience. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Henry Smith
Service was phenomenal! My coffee and quiche were amazing and the service was spectacular. Our server Theo was friendly and provided great recommendations!!
I'm so upset at this bakery. We had a whole party centered around the "Galette des Rois" which is a custom we have from Europe where whoever gets the porcelain figurine will host it next year and wears the king clown. When we went to pick the Galete up at the bakery we asked the person that brought it to us if the cake had a figurine inside as we expect them to have because that's the whole idea of the tradition and she told us exactly this "yes it has a toy inside". We asked are you sure? Is this not the square "L" piece on the top? and she confirmed that it wasn't and that it was a toy. We did the whole cutting of the cake to find out there was no figurine inside and the whole thing was a bust and screwed our whole Galette des Rois celebration. I am so upset about this.I will never ever buy anything from them and I will tell all my European friends to a life them like the plague. I'm seriously fuming. All that money spent on that party wasted because these people didn't do their job.On top of that the quality of the Galette was subpar so even worse. They need to learn how to do a good one and train their people or do whatever so they don't destroy an evening celebration due to their disappointing performance.
Gloria W.
Had a mocha and an almond croissant. The coffee was good but the croissant was a little chewy. I was expecting a crunchier and flakier crust since I was there first thing in the morning. I am also spoiled since I have enjoyed Arsicault's mouth watering croissants. The price was a little on the high side for a mediocre croissant. Service was great and the store was super adorable with great decor.
M H
Excellent croissants and coffee in a very nice space with friendly service. A very nice place to hang out.
Atmosphere: 5
Food: 5
Service: 5
Adam D
Unreliable & irresponsible. I ordered a cake and bread that they spammed everyone about via email.Showed up on the date to pick it up. Surprise, surprise: their oven had some trouble so they didn't make it and they didn't bother telling me. So I can go find a cake for Christmas somewhere else.Re Response: what lying scoundrels! The absolute nerve to lie about my review!First: I said I ordered a cake and bread, you have not corrected anything.Second: I was told by your Mercer Island staff that THE CAKE was not available as you had a problem with your oven. The next sentence out of the server's mouth was "I'll refund your order" and "do you want the bread". There was no melt down; I immediately said "just refund it all, I dont need the bread then" and left. 100% lie regarding "tantrum".Third: later the same day I was called by someone who was incredibly hard to understand on the phone. They said I could have something for free and it was ready in Bellevue. They then clarified I could have bread for free and there was a cake as well I could re-purchase (so much for the oven!) I said no thanks and please don't call me again. I never expected nor demanded a free cake from you; I just took my refund, went elsewhere at the last minute, and posted my experience here.Your response is full of lies, plain and simple. If you are a small and struggling business, then focus on improving your terrible service (a fact commented on by others here as well) and fulfilling the orders you accept (and emailing a heads up when you fail)!As I said yesterday, the store is irresponsible and unreliable, and I don't wish to be contacted by you any further.
The food was good, not great, served Luke warm, and we did not receive our coffees we had ordered first until halfway through our meal. The ambience is like a cafeteria, lighting is awful, and the service almost non-existent. The 3 servers were trying hard, but overwhelmed by amount of people and there did not really appear to be anyone in charge. Very frustrating. We will not be returning.
This is a great place for breakfast and coffee. The service is friendly and efficient. I had an egg benedict croissant and an americano. It was all perfectly done and it's a place I'd like to visit more often, maybe try the bakery too.Parking: There's a big parking lot. You won't have problems finding a place even if it does get a bit busy around 10am.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Eggs Benedict
Worst croque monsieur I've had. Seemed like wonder bread with one small piece of deli ham that didn't cover the bread. I didn't understand how service works. We didn't know if we needed to order at the front. A girl did take our order after a long wait. If there was actual service at tables, it was horrible. We were going to order drinks but she never came back so we didn't. Water didn't get refilled.
Amazing Breve! So smooth and creamy! The coffee is delicious!
Atmosphere: 5
Service: 5
I usually enjoy this place but today was terrible!!! Waited over a hour for food. One dish was not what I ordered and server said it was and walked away. The two dishes that were supposed to be hot were cold not even room temperature. The only good part was the latte that took over 30 minutes to come to the table. I have worked in the restaurant industry and am usually extremely forgiving with restaurants but this was not at all ok. I didn’t let my table complain about the wait because the servers seemed to be doing their best but then to have wrong and cold food after waiting a hour was too much. Not sure when I will be giving this place another chance which is sad because in the past it has been good.
Atmosphere: 3
Food: 1
Service: 1
Exquisite food, very good serviceKid-friendliness: The best desserts
Atmosphere: 5
Food: 5
Service: 5
Such a let down! To begin on a good note, the customer service exceeds standard for restaurants. I went with a party and had a reservation in advance which they could not fulfill. They had to move others, which disrupted their experience. Secondly, my party each ordered eggs benedict. All of ours were overcooked, yolks were tough, dry, and had burnt English muffin. The wait time between when the first and last dish to arrive was almost an hour! The salad was tossed onto the dish which causes the dressing and hollandaise sauce to blend, which isn’t a good combo. This is one of the laziest dish I’ve ever seen.
Atmosphere: 2
Food: 1
Service: 2
Great coffee drinks and pastries!
Atmosphere: 5
Food: 5
Service: 5
I had an amazing quiche served by théo who had amazing service and I had an overall tremendous experience. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Service was phenomenal! My coffee and quiche were amazing and the service was spectacular. Our server Theo was friendly and provided great recommendations!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Salad, Les Quiches
Restaurantji Recommends
Different location same amazing experience!
Atmosphere: 5
Food: 5
Service: 5
I'm so upset at this bakery. We had a whole party centered around the "Galette des Rois" which is a custom we have from Europe where whoever gets the porcelain figurine will host it next year and wears the king clown. When we went to pick the Galete up at the bakery we asked the person that brought it to us if the cake had a figurine inside as we expect them to have because that's the whole idea of the tradition and she told us exactly this "yes it has a toy inside". We asked are you sure? Is this not the square "L" piece on the top? and she confirmed that it wasn't and that it was a toy. We did the whole cutting of the cake to find out there was no figurine inside and the whole thing was a bust and screwed our whole Galette des Rois celebration. I am so upset about this.I will never ever buy anything from them and I will tell all my European friends to a life them like the plague. I'm seriously fuming. All that money spent on that party wasted because these people didn't do their job.On top of that the quality of the Galette was subpar so even worse. They need to learn how to do a good one and train their people or do whatever so they don't destroy an evening celebration due to their disappointing performance.
Had a mocha and an almond croissant. The coffee was good but the croissant was a little chewy. I was expecting a crunchier and flakier crust since I was there first thing in the morning. I am also spoiled since I have enjoyed Arsicault's mouth watering croissants. The price was a little on the high side for a mediocre croissant. Service was great and the store was super adorable with great decor.
Excellent croissants and coffee in a very nice space with friendly service. A very nice place to hang out.
Atmosphere: 5
Food: 5
Service: 5
Unreliable & irresponsible. I ordered a cake and bread that they spammed everyone about via email.Showed up on the date to pick it up. Surprise, surprise: their oven had some trouble so they didn't make it and they didn't bother telling me. So I can go find a cake for Christmas somewhere else.Re Response: what lying scoundrels! The absolute nerve to lie about my review!First: I said I ordered a cake and bread, you have not corrected anything.Second: I was told by your Mercer Island staff that THE CAKE was not available as you had a problem with your oven. The next sentence out of the server's mouth was "I'll refund your order" and "do you want the bread". There was no melt down; I immediately said "just refund it all, I dont need the bread then" and left. 100% lie regarding "tantrum".Third: later the same day I was called by someone who was incredibly hard to understand on the phone. They said I could have something for free and it was ready in Bellevue. They then clarified I could have bread for free and there was a cake as well I could re-purchase (so much for the oven!) I said no thanks and please don't call me again. I never expected nor demanded a free cake from you; I just took my refund, went elsewhere at the last minute, and posted my experience here.Your response is full of lies, plain and simple. If you are a small and struggling business, then focus on improving your terrible service (a fact commented on by others here as well) and fulfilling the orders you accept (and emailing a heads up when you fail)!As I said yesterday, the store is irresponsible and unreliable, and I don't wish to be contacted by you any further.
Atmosphere: 3
Food: 3
Service: 1