This will be our last visit here. Post Covid, they never brought back their seating. You can buy ice cream but you have to sit on the curb by a busy street or eat in your car.
Atmosphere: 1
Food: 4
Service: 3
Mayra Esquivel
Amazing customer service with Cathy the manager and Tina one of her works! I get there looking for a birthday cake. I went ahead and bought two cakes. Tina went out of her way to help me carry one of the cakes to my car as Cathy was charging me bc I was in such a rush. It’s rare to have such lovely works help us customers out.
Atmosphere: 5
Food: 5
Service: 5
Aurora Valdez
Where do I start. I came in here today hoping to enjoy a night out with my family but was in disbelief when we walked in. We saw a single girl running the store by herself, she had dark brown hair and was short. You could visibly see on her face how stressed she was but manage to still have great customer service and maintain respectful. The boy that walked in was not much help, he left this poor girl by herself while she handled the rush. I give this girl a five stars but this establishment a zero!!! Please do better and give that girl a raise!!
Atmosphere: 1
Food: 1
Service: 1
Christina Le
I ordered a Turkey Ice Cream cake from Baskin Robbin’s and when I picked it up, it did not disappoint. It was hilariously perfect. The only thing (which isn’t Baskin Robbin’s fault) is it melted in my freezer :( It turned into a pool of ice cream. We still ate the pool of ice cream but it was no longer turkey shaped. My family and I love Baskin Robbin’s so it was still a funny and enjoyable moment.
Atmosphere: 5
Food: 5
Service: 5
Rebecca Goodin
The people working at the counter were professional and understanding even if it was almost closing time. The ice cream was quite good. They did not roll their eyes when they saw us come in, great service for 9:30ish ?
Atmosphere: 5
Food: 4
Service: 5
Harry Fritz
Our visit today was blessed by the nicest serving person Alajandra. She earned all 5 stars.Missed being able to be seated (like in other BR's, but we enjoyed our sundaes in our van.
Atmosphere: 4
Food: 5
Service: 5
Delores Simpson
If you love ice cream as much as I do, go grab some! What else can someone ask for as you stroll along the waterfront holding a cone of their preferred flavor?
Patty Little
Kathy is the best! She is super friendly and has amazing customer service skills. The store is clean and smells delicious!!
Merissa Beeck
The last 3 times I have ordered online, they have gotten the order wrong, the ice cream is melted, and there is half of what I would get in the store. Extremely poor service.
Tiffany W.
I'm Giving 5 stars because this place is still my go-to but I spend entirely too much money here to receive an ice cream cone that looks like this. Lol. I'm happy she knew what I order but when she tried to hand it to me, I asked her if she could fix it. First she looked at me like she couldn't understand why I wanted a redo, I asked again very politely and She rolled her eyes. She went back, grabbed a clear piece of Saran wrap and tried to shape it better with her back to me like I couldn't see what was going on. This is what I wound up with so just IMAGINE what it looked like before surgery. This is the second time from the same person that made a crazy cone for me. There won't be a 3rd. No ma'am. I wasn't going to say anything because it's just a cone haha but the attitude was a no go for me. Shame on you.
If you have a service animal and you ask if they are allowed in store be prepared to be asked for documents at this location.
Shea Engle
The praline ice cream was amazing!
Jennika Marie
Take out only, no place to sit down. The ice cream seems like they don't keep it cold enough. Definitely a downhill experience from when we were kids.
Misha Averill
Great service! Ordered a custom ice cream cake online the day before pick up, and it was ready! Made perfectly! I would definitely recommend using their online service for ordering cakes, to ensure you get the flavors you want.They did have cakes to choose from in the freezer too!
Rhonda Price
Baskin-Robbins is always good, but the young woman behind the counter was outstanding! She welcomed me when I entered as she was assisting others and prepared my order with cheerful enthusiasm. Very personable and hard working and I hope her manager sees this. Oh, and I recommend World Class Chocolate and too many others to list.
This will be our last visit here. Post Covid, they never brought back their seating. You can buy ice cream but you have to sit on the curb by a busy street or eat in your car.
Atmosphere: 1
Food: 4
Service: 3
Amazing customer service with Cathy the manager and Tina one of her works! I get there looking for a birthday cake. I went ahead and bought two cakes. Tina went out of her way to help me carry one of the cakes to my car as Cathy was charging me bc I was in such a rush. It’s rare to have such lovely works help us customers out.
Atmosphere: 5
Food: 5
Service: 5
Where do I start. I came in here today hoping to enjoy a night out with my family but was in disbelief when we walked in. We saw a single girl running the store by herself, she had dark brown hair and was short. You could visibly see on her face how stressed she was but manage to still have great customer service and maintain respectful. The boy that walked in was not much help, he left this poor girl by herself while she handled the rush. I give this girl a five stars but this establishment a zero!!! Please do better and give that girl a raise!!
Atmosphere: 1
Food: 1
Service: 1
I ordered a Turkey Ice Cream cake from Baskin Robbin’s and when I picked it up, it did not disappoint. It was hilariously perfect. The only thing (which isn’t Baskin Robbin’s fault) is it melted in my freezer :( It turned into a pool of ice cream. We still ate the pool of ice cream but it was no longer turkey shaped. My family and I love Baskin Robbin’s so it was still a funny and enjoyable moment.
Atmosphere: 5
Food: 5
Service: 5
The people working at the counter were professional and understanding even if it was almost closing time. The ice cream was quite good. They did not roll their eyes when they saw us come in, great service for 9:30ish ?
Atmosphere: 5
Food: 4
Service: 5
Our visit today was blessed by the nicest serving person Alajandra. She earned all 5 stars.Missed being able to be seated (like in other BR's, but we enjoyed our sundaes in our van.
Atmosphere: 4
Food: 5
Service: 5
If you love ice cream as much as I do, go grab some! What else can someone ask for as you stroll along the waterfront holding a cone of their preferred flavor?
Kathy is the best! She is super friendly and has amazing customer service skills. The store is clean and smells delicious!!
The last 3 times I have ordered online, they have gotten the order wrong, the ice cream is melted, and there is half of what I would get in the store. Extremely poor service.
I'm Giving 5 stars because this place is still my go-to but I spend entirely too much money here to receive an ice cream cone that looks like this. Lol. I'm happy she knew what I order but when she tried to hand it to me, I asked her if she could fix it. First she looked at me like she couldn't understand why I wanted a redo, I asked again very politely and She rolled her eyes. She went back, grabbed a clear piece of Saran wrap and tried to shape it better with her back to me like I couldn't see what was going on. This is what I wound up with so just IMAGINE what it looked like before surgery. This is the second time from the same person that made a crazy cone for me. There won't be a 3rd. No ma'am. I wasn't going to say anything because it's just a cone haha but the attitude was a no go for me. Shame on you.
Restaurantji Recommends
If you have a service animal and you ask if they are allowed in store be prepared to be asked for documents at this location.
The praline ice cream was amazing!
Take out only, no place to sit down. The ice cream seems like they don't keep it cold enough. Definitely a downhill experience from when we were kids.
Great service! Ordered a custom ice cream cake online the day before pick up, and it was ready! Made perfectly! I would definitely recommend using their online service for ordering cakes, to ensure you get the flavors you want.They did have cakes to choose from in the freezer too!
Baskin-Robbins is always good, but the young woman behind the counter was outstanding! She welcomed me when I entered as she was assisting others and prepared my order with cheerful enthusiasm. Very personable and hard working and I hope her manager sees this. Oh, and I recommend World Class Chocolate and too many others to list.