TERRIBLE CUSTOMER SERVICE. I have a few things to say about this place. I recently went here not too long ago, when it first opened actually back in November. I went here with some family, and adored it! The ambience was beautiful, music at a low volume, fantastic servers, good food. However, after a second trip, I am NOT pleased with the service here. A friend and I were strolling along capitol hill, and she was in desperate need of a place, and so I suggested Xom. Arriving there, we enter in and I see a person come, and I forward closer and we ask for a table of two. This person, whom I believe to be a woman, was EXTREMELY hostile and rude. They, in a very aggressive tone told us to wait and back up to the door??? To which we complied, they then angrily asked if we had reservations. During this time being, I did not know if this was a reservation only place--it wasn't. I replied, "I didn't know you guys only took reservations only, I'm sorry." Keep in mind, I in no way intended to be rude or needy when asking for a table of two, there's not a host stand or anything when walking into the restaurant from either entrance. Working as a host in the past, I just assumed the next best option would be to ask any employee. I felt as though this aggressive hostile response was so unnecessary, and my friend was too also taken aback by it frankly. They then did a huff and puff while flipping through their reservation book after my previous response, which at that point we should've just walked out at this point. This is in no way how you should be acting towards customers, also, please keep in mind, there was not a SINGLE person in this restaurant either. It was dead. I understand the stress of a busy day and dealing with annoying customers, but... there was nobody AT all, and only a single chef working in FOH. Afterwards, they sat us down at a 6 top, (???) when it was just the two of us? I mean, not a big issue, but generally, I think it's to be assumed that a party of two would prefer a smaller more intimate setting? There were plenty of two-three small seated tables next to us... again, not a big issue, but when I left to use the restroom, my friend asked if we could be moved to the table next by or to a smaller one if possible. The person responded no, there would be people coming in soon... As if we aren't customers? Fast forward, about 40 mins in (we were sitting and chatting for a while) not a single customer had come in still. Those said small tables are not filled. Very upset and annoyed by that. This was last Saturday afternoon on a very busy day in Seattle, so I get if there were reservations, but absolutely no one came. Throughout eating, (meal was decently good, priced averagely for Seattle), service was mediocre after the first interaction, they became less hostile. All in all, I will NOT be returning back here. Left such a bitter taste in my mouth, me and my friend genuinely were so uncomfortable after the first encounter with this person. They appeared to be in their late twenties to early thirties, with short hair. I am not sure if this person was having a bad day, but it isn't an acceptable excuse to treat customers like that when you have 0 prior to them. Really unhappy about this experience which is disappointing considering I had simply fantastic servers last time.
Laura
Bun thit nuong - individually, the components were good, but overall it was way too dry. It really needed some do chua (pickled carrot and daikon) to balance out the flavors, and/or more nuoc cham.Pho tai nam - very flavorful broth, good!Interior / ambiance is absolutely stunning. Very cozy and upscale. Good service!
Atmosphere: 5
Food: 3
Service: 5
Mikael M
This place is great, i loved design, atmosphere of the place, staff are super friendly and nice, music is good and cocktails are great. The only thing, i would love to have more vegetarian options & fish products. Otherwise 5⭐️.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Calamari, Egg Roll
Scott E.
My boyfriend and I absolutely loved the flavors of the food as well as the service. We got right in for lunch and had a great time. He got the Xom Dac Biet and I got the Bun Thit Nuong but both were so good. Highly recommend booking a reservation in the evening!
Vince Cao
Very good!
Atmosphere: 5
Food: 5
Service: 5
Victoria C.
Beautifully plated dishes and friendly staff gives this place a well served 5 starts! I had the oxtail pho and it was rich in flavor and just the right thing I needed in a cloudy Seattle evening
Jon Ogata
Food and drinks are very delicious. Calamari are huge.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bun Thit Nuong Pork Skewer and Eggroll
Michael Malone
We had a great experience. The food and drinks were fabulous. The staff was very friendly and polite. I highly recommend this restaurant. I definitely will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Ava P.
Not an extensive menu and to me that means what they offer is always great. Service is always attentive and the ambience is welcoming.
Young Tran
Delicious food. The owner Cường is a pro. Not his first restaurant. 3rd. Pho is legit.
A new gem on Capitol Hill for sure. I went for a late lunch and ordered the grilled shrimp appetizer and the grilled pork rice vermicelli. Both dishes were grilled to perfection. The quality of the grilled dishes stand out even in Seattle where Vietnamese food is in abundance. I highly recommend this place
Ally C.
I had high hopes for this upscale Vietnamese restaurant. However I think it fell a little flat. The prices were pretty steep for the same quality I can get at any other Vietnamese restaurant. Their attempts to make it upscale didn't work. The giant stuffed prawns were a weird mushy texture and didn't have much flavor. The rest of the food was good but nothing special. The interior was super cute and presentation of the food was nice. But we were also out in the corner table which felt a tiny bit cramped. I probably would not go back since I can get the same food for a cheaper price somewhere else.
Dru C.
I did enjoy this place. I would say the vibes are correct, and the service was spectacular. The Viet Coffee was perfect. The only thing I would say is that the bowl of pho was not that great. Okay, maybe I just wanted a bowl of soup that would warm me up and make me want more of it. Or maybe I was just hung over, wanted soup and maybe could have tried other stuff on their menu instead. I don't know but that basic bowl of soup with thick noodles was just not hitting for me. Granted it was presented extremely well. Each person had their own plate of veggies, filled with a lot of gia (bean sprouts), chanh (lemon wedges) and ngo gai (basil), and tons of seafood sauce & spicy sauce. That for sure was a win for me! At the end though, maybe I should have just gone with my gut and ordered the Bun Ga Nuong or the Com Tam instead. Dammit, I really wanted this place to me on point for me. I will for sure rave about their Viet Coffee though. That was a perfectly dark and strong viet coffee for the morning. And I should have ordered another one for take out after that. I will be coming back for sure to try it again with other menu items with friends. Do not worry. An update review will be coming soon.
Ryan C.
Xom is upscale Vietnamese food with fun cocktails and a cute ambiance. Although I feel a bit conflicted about what to rate Xom. I didn't think the food was innovative, tasty, and worth the price. We got the pork stuff giant prawn appetizer as well as the cuttlefish. The cuttlefish was great. The prawn... not so much. A bit overcooked and mushy. And then we had some rice/vermicelli plates. They were tasty. You had your meat, rice, fish sauce, some veggies, and fried egg rolls. That's about it though. For the price and "upscale"-ness of it all, I would've expected either a much higher quality taste OR something innovative. Some flare, an exotic fruit, an egg shaped egg roll ya know? Altogether for about 3 people (with drinks) it was about $110ish with tip, and I didn't even get a FULL meal or drink. I don't mind paying for a bougie meal once in a while, but I did not think this place was worth it. The best tasting item was the cuttlefish. The drinks ARE fun though, I'll give em that. 3 cause xom xom xom (a subpar nom)
Marge L.
I saw this place on IG so I decided to give it a try. My boyfriend ordered the combo pho and I got the bo ne. The prices are steep and you can get better tasting Vietnamese food elsewhere for cheaper. The ambiance of this place is nice but I have had better pho at cheaper places. This was my first time having bo ne and it wasn't anything special. I could probably have gotten a bigger piece of steak but presentation was nice on a sizzling plate. I'll stick to my usual pho spots.
TERRIBLE CUSTOMER SERVICE. I have a few things to say about this place. I recently went here not too long ago, when it first opened actually back in November. I went here with some family, and adored it! The ambience was beautiful, music at a low volume, fantastic servers, good food. However, after a second trip, I am NOT pleased with the service here. A friend and I were strolling along capitol hill, and she was in desperate need of a place, and so I suggested Xom. Arriving there, we enter in and I see a person come, and I forward closer and we ask for a table of two. This person, whom I believe to be a woman, was EXTREMELY hostile and rude. They, in a very aggressive tone told us to wait and back up to the door??? To which we complied, they then angrily asked if we had reservations. During this time being, I did not know if this was a reservation only place--it wasn't. I replied, "I didn't know you guys only took reservations only, I'm sorry." Keep in mind, I in no way intended to be rude or needy when asking for a table of two, there's not a host stand or anything when walking into the restaurant from either entrance. Working as a host in the past, I just assumed the next best option would be to ask any employee. I felt as though this aggressive hostile response was so unnecessary, and my friend was too also taken aback by it frankly. They then did a huff and puff while flipping through their reservation book after my previous response, which at that point we should've just walked out at this point. This is in no way how you should be acting towards customers, also, please keep in mind, there was not a SINGLE person in this restaurant either. It was dead. I understand the stress of a busy day and dealing with annoying customers, but... there was nobody AT all, and only a single chef working in FOH. Afterwards, they sat us down at a 6 top, (???) when it was just the two of us? I mean, not a big issue, but generally, I think it's to be assumed that a party of two would prefer a smaller more intimate setting? There were plenty of two-three small seated tables next to us... again, not a big issue, but when I left to use the restroom, my friend asked if we could be moved to the table next by or to a smaller one if possible. The person responded no, there would be people coming in soon... As if we aren't customers? Fast forward, about 40 mins in (we were sitting and chatting for a while) not a single customer had come in still. Those said small tables are not filled. Very upset and annoyed by that. This was last Saturday afternoon on a very busy day in Seattle, so I get if there were reservations, but absolutely no one came. Throughout eating, (meal was decently good, priced averagely for Seattle), service was mediocre after the first interaction, they became less hostile. All in all, I will NOT be returning back here. Left such a bitter taste in my mouth, me and my friend genuinely were so uncomfortable after the first encounter with this person. They appeared to be in their late twenties to early thirties, with short hair. I am not sure if this person was having a bad day, but it isn't an acceptable excuse to treat customers like that when you have 0 prior to them. Really unhappy about this experience which is disappointing considering I had simply fantastic servers last time.
Bun thit nuong - individually, the components were good, but overall it was way too dry. It really needed some do chua (pickled carrot and daikon) to balance out the flavors, and/or more nuoc cham.Pho tai nam - very flavorful broth, good!Interior / ambiance is absolutely stunning. Very cozy and upscale. Good service!
Atmosphere: 5
Food: 3
Service: 5
This place is great, i loved design, atmosphere of the place, staff are super friendly and nice, music is good and cocktails are great. The only thing, i would love to have more vegetarian options & fish products. Otherwise 5⭐️.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Calamari, Egg Roll
My boyfriend and I absolutely loved the flavors of the food as well as the service. We got right in for lunch and had a great time. He got the Xom Dac Biet and I got the Bun Thit Nuong but both were so good. Highly recommend booking a reservation in the evening!
Very good!
Atmosphere: 5
Food: 5
Service: 5
Beautifully plated dishes and friendly staff gives this place a well served 5 starts! I had the oxtail pho and it was rich in flavor and just the right thing I needed in a cloudy Seattle evening
Food and drinks are very delicious. Calamari are huge.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bun Thit Nuong Pork Skewer and Eggroll
We had a great experience. The food and drinks were fabulous. The staff was very friendly and polite. I highly recommend this restaurant. I definitely will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Not an extensive menu and to me that means what they offer is always great. Service is always attentive and the ambience is welcoming.
Delicious food. The owner Cường is a pro. Not his first restaurant. 3rd. Pho is legit.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A new gem on Capitol Hill for sure. I went for a late lunch and ordered the grilled shrimp appetizer and the grilled pork rice vermicelli. Both dishes were grilled to perfection. The quality of the grilled dishes stand out even in Seattle where Vietnamese food is in abundance. I highly recommend this place
I had high hopes for this upscale Vietnamese restaurant. However I think it fell a little flat. The prices were pretty steep for the same quality I can get at any other Vietnamese restaurant. Their attempts to make it upscale didn't work. The giant stuffed prawns were a weird mushy texture and didn't have much flavor. The rest of the food was good but nothing special. The interior was super cute and presentation of the food was nice. But we were also out in the corner table which felt a tiny bit cramped. I probably would not go back since I can get the same food for a cheaper price somewhere else.
I did enjoy this place. I would say the vibes are correct, and the service was spectacular. The Viet Coffee was perfect. The only thing I would say is that the bowl of pho was not that great. Okay, maybe I just wanted a bowl of soup that would warm me up and make me want more of it. Or maybe I was just hung over, wanted soup and maybe could have tried other stuff on their menu instead. I don't know but that basic bowl of soup with thick noodles was just not hitting for me. Granted it was presented extremely well. Each person had their own plate of veggies, filled with a lot of gia (bean sprouts), chanh (lemon wedges) and ngo gai (basil), and tons of seafood sauce & spicy sauce. That for sure was a win for me! At the end though, maybe I should have just gone with my gut and ordered the Bun Ga Nuong or the Com Tam instead. Dammit, I really wanted this place to me on point for me. I will for sure rave about their Viet Coffee though. That was a perfectly dark and strong viet coffee for the morning. And I should have ordered another one for take out after that. I will be coming back for sure to try it again with other menu items with friends. Do not worry. An update review will be coming soon.
Xom is upscale Vietnamese food with fun cocktails and a cute ambiance. Although I feel a bit conflicted about what to rate Xom. I didn't think the food was innovative, tasty, and worth the price. We got the pork stuff giant prawn appetizer as well as the cuttlefish. The cuttlefish was great. The prawn... not so much. A bit overcooked and mushy. And then we had some rice/vermicelli plates. They were tasty. You had your meat, rice, fish sauce, some veggies, and fried egg rolls. That's about it though. For the price and "upscale"-ness of it all, I would've expected either a much higher quality taste OR something innovative. Some flare, an exotic fruit, an egg shaped egg roll ya know? Altogether for about 3 people (with drinks) it was about $110ish with tip, and I didn't even get a FULL meal or drink. I don't mind paying for a bougie meal once in a while, but I did not think this place was worth it. The best tasting item was the cuttlefish. The drinks ARE fun though, I'll give em that. 3 cause xom xom xom (a subpar nom)
I saw this place on IG so I decided to give it a try. My boyfriend ordered the combo pho and I got the bo ne. The prices are steep and you can get better tasting Vietnamese food elsewhere for cheaper. The ambiance of this place is nice but I have had better pho at cheaper places. This was my first time having bo ne and it wasn't anything special. I could probably have gotten a bigger piece of steak but presentation was nice on a sizzling plate. I'll stick to my usual pho spots.