Placed a carry out order that included cinnamon twists that we hadn't tried before. When we got home, we opened the cinnamon twists after eating the pizza and saw that no icing was included. At this point, we were done with dinner but disappointed over the mistake - especially since we didn't get to try the twists how they "should" be.Decided to give the store a call and give them the opportunity to make things right, and this is where things really went bad. The person I first got on the phone didn't provide his name, when I explained the issue - his response was to tell me to come back to the store to get the icing. This was not an acceptable solution, first - we already finished dinner, but even if we hadn't - putting the inconvenience of a 30+ minute round trip (not to mention gas) to fix a mistake of their making was just not acceptable.I asked for a better solution, at which point he spoke with his manager. He came back on the phone and said his manager offered to refund the cost of the icing - about 80 cents. When I asked to speak directly with the manager, he refused to put her on. Said that he had just spoken with her and this is what she offered. I had to insist several times before he put her on.When Madeline finally came on the phone, she was rude and made it clear she didn't want to speak with me and had no desire to resolve any issues. Obviously, this store doesn't care about customers after they've already gotten their money. Madeline specifically appears to be woefully under-qualified to work with customers.After some back and forth, with Madeline being rude the whole time - I finally just asked her to refund just the cinnamon twists. It was at this point that Madeline started to claim that she could not partially refund an order - even though minutes ago she was offering to refund 80 cents on the order. When I asked about other options, she said I can always go to corporate - but they'll send the complaint back to the store and she'll tell me the same thing again. So basically no recourse.Unless and until this store does something about the rudeness and complete lack of customer service of their employees - avoid.
Atmosphere: 1
Food: 3
Service: 1
Adri Simpson
1000/10!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Koda
I've ordered a few times from here. Great service, always super fast delivery and correct.
Atmosphere: 5
Food: 5
Service: 5
Bryan Chyczewski
Made out to be a liar over the phone after asking to have these
Atmosphere: 1
Food: 1
Service: 1
Jesse C
I enjoy their pizza, the deals and the rewards.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Bacon Ranch Pizza
Aleasha clark
I order here often and tonight I ordered a cheese pizza with bread bites. I thought I had enough time to use the bathroom first usually it takes like 30 minutes which isn't bad. I blinked and they were at my door before I was out the bathroom. I couldn't beleive it! And the food was very good and fresh out the oven Hot. Thank you!Go follow my instgram @aleashaeats!
Food: 5
Service: 5
James Matthews
This Dominos, owned by Shane Anderson, is an absolutely terrible store. By far the worst I've ever experienced. They messed up our order for the third time now. I didn't complain the first two times because I dont want to cause a fuss. But three times is too much.When I called to raise my concern, I was met with abject hostility and disregard. Here's how the conversation went:Girl: Hello thank you for calling dominos, how may I help you?Me: Hi, Im calling to let you know that we ordered 4 pizzas that were just delivered, but one of them was incorrect. We had ordered a pepperoni and sausage, but I believe it was replaced with beef.Girl: Whats your address?Me: (I give my address)Girl: okay so you didnt get your pepperoni and cheese?Me: No. We didnt order a pepperoni and cheese. we ordered sausage and pepperoni, but instead we got a beef. This is actually the third time in a row our order has been messed up.Girl: Okay well we get hundreds of orders and they can't all be perfect.Me (shocked): wait what? so are you saying its okay?Girl: I mean it shouldnt happen, but they can't always be perfect.Me (incredulously): what?Girl: silence for about 15 secondsMe: so what then?Girl: what what?Me: are you serious? whats your name?Girl: silence for another 15 secondsMe: hello? can i get your name?Girl: silence for another 15 seconds, then, "what was the request?"Me: I asked for your name. you're doing absolutely nothing to help meGirl: Im a minor and I dont feel comfortable giving that outMe: So what then? do I just need to come down there to talk to a manager?Girl: that sounds good. bye. then she hung up on meAbsolutely insane. Do not eat here.I ended up driving down to the store to speak to a manager. The gentleman I spoke with was kind and listened to my story. He offered to "make it right," which I appreciated. However the absolutely horrible conversation I had with this girl was beyond repair. Something more than a free pizza needs to be done. I cant imagine continuing to employ someone who responds to customers that way.While I was in the store, I also noticed a couple potential health code violations. For example, the girl I spoke to on the phone was regularly working right next to the prep line. I noticed that she was not wearing a hair net and did not have her hair tied back. gross. I don't know why they would keep employing her when she's putting customers at such great health risk.
Food: 2
Service: 2
Mike Nobody is perfect
Nice delivery.....got extra food i didn't order and didn't pay for.
Food: 5
Service: 5
B G
What a great and clean location !! With a quick fun-loving crew. Blake is one of the best employees they have !! Give that man a
I love this location, we always get hot fresh food delivered fast! Dealing with a gluten allergy and having a love for pizza has been a struggle but I can count on this location to make a tasty hot fresh gluten free pizza. The service is always great and the location is well kept.There was a technical issue on my most recent order and this Domino's team worked hard to help me get my order fixed and corrected.10 outta 10Definitely recommendAlso for any other gluten free peeps out there just know you can count on this location to serve you well.Thanks dominos on Sullivan ❤️Dietary restrictions: Gluten free options!
my new favorite Pizza take-
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza
Placed a carry out order that included cinnamon twists that we hadn't tried before. When we got home, we opened the cinnamon twists after eating the pizza and saw that no icing was included. At this point, we were done with dinner but disappointed over the mistake - especially since we didn't get to try the twists how they "should" be.Decided to give the store a call and give them the opportunity to make things right, and this is where things really went bad. The person I first got on the phone didn't provide his name, when I explained the issue - his response was to tell me to come back to the store to get the icing. This was not an acceptable solution, first - we already finished dinner, but even if we hadn't - putting the inconvenience of a 30+ minute round trip (not to mention gas) to fix a mistake of their making was just not acceptable.I asked for a better solution, at which point he spoke with his manager. He came back on the phone and said his manager offered to refund the cost of the icing - about 80 cents. When I asked to speak directly with the manager, he refused to put her on. Said that he had just spoken with her and this is what she offered. I had to insist several times before he put her on.When Madeline finally came on the phone, she was rude and made it clear she didn't want to speak with me and had no desire to resolve any issues. Obviously, this store doesn't care about customers after they've already gotten their money. Madeline specifically appears to be woefully under-qualified to work with customers.After some back and forth, with Madeline being rude the whole time - I finally just asked her to refund just the cinnamon twists. It was at this point that Madeline started to claim that she could not partially refund an order - even though minutes ago she was offering to refund 80 cents on the order. When I asked about other options, she said I can always go to corporate - but they'll send the complaint back to the store and she'll tell me the same thing again. So basically no recourse.Unless and until this store does something about the rudeness and complete lack of customer service of their employees - avoid.
Atmosphere: 1
Food: 3
Service: 1
1000/10!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I've ordered a few times from here. Great service, always super fast delivery and correct.
Atmosphere: 5
Food: 5
Service: 5
Made out to be a liar over the phone after asking to have these
Atmosphere: 1
Food: 1
Service: 1
I enjoy their pizza, the deals and the rewards.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Bacon Ranch Pizza
I order here often and tonight I ordered a cheese pizza with bread bites. I thought I had enough time to use the bathroom first usually it takes like 30 minutes which isn't bad. I blinked and they were at my door before I was out the bathroom. I couldn't beleive it! And the food was very good and fresh out the oven Hot. Thank you!Go follow my instgram @aleashaeats!
Food: 5
Service: 5
This Dominos, owned by Shane Anderson, is an absolutely terrible store. By far the worst I've ever experienced. They messed up our order for the third time now. I didn't complain the first two times because I dont want to cause a fuss. But three times is too much.When I called to raise my concern, I was met with abject hostility and disregard. Here's how the conversation went:Girl: Hello thank you for calling dominos, how may I help you?Me: Hi, Im calling to let you know that we ordered 4 pizzas that were just delivered, but one of them was incorrect. We had ordered a pepperoni and sausage, but I believe it was replaced with beef.Girl: Whats your address?Me: (I give my address)Girl: okay so you didnt get your pepperoni and cheese?Me: No. We didnt order a pepperoni and cheese. we ordered sausage and pepperoni, but instead we got a beef. This is actually the third time in a row our order has been messed up.Girl: Okay well we get hundreds of orders and they can't all be perfect.Me (shocked): wait what? so are you saying its okay?Girl: I mean it shouldnt happen, but they can't always be perfect.Me (incredulously): what?Girl: silence for about 15 secondsMe: so what then?Girl: what what?Me: are you serious? whats your name?Girl: silence for another 15 secondsMe: hello? can i get your name?Girl: silence for another 15 seconds, then, "what was the request?"Me: I asked for your name. you're doing absolutely nothing to help meGirl: Im a minor and I dont feel comfortable giving that outMe: So what then? do I just need to come down there to talk to a manager?Girl: that sounds good. bye. then she hung up on meAbsolutely insane. Do not eat here.I ended up driving down to the store to speak to a manager. The gentleman I spoke with was kind and listened to my story. He offered to "make it right," which I appreciated. However the absolutely horrible conversation I had with this girl was beyond repair. Something more than a free pizza needs to be done. I cant imagine continuing to employ someone who responds to customers that way.While I was in the store, I also noticed a couple potential health code violations. For example, the girl I spoke to on the phone was regularly working right next to the prep line. I noticed that she was not wearing a hair net and did not have her hair tied back. gross. I don't know why they would keep employing her when she's putting customers at such great health risk.
Food: 2
Service: 2
Nice delivery.....got extra food i didn't order and didn't pay for.
Food: 5
Service: 5
What a great and clean location !! With a quick fun-loving crew. Blake is one of the best employees they have !! Give that man a
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love this location, we always get hot fresh food delivered fast! Dealing with a gluten allergy and having a love for pizza has been a struggle but I can count on this location to make a tasty hot fresh gluten free pizza. The service is always great and the location is well kept.There was a technical issue on my most recent order and this Domino's team worked hard to help me get my order fixed and corrected.10 outta 10Definitely recommendAlso for any other gluten free peeps out there just know you can count on this location to serve you well.Thanks dominos on Sullivan ❤️Dietary restrictions: Gluten free options!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Ranch Pizza, Buffalo Wings, Hawaiian Pizza, Pepperoni Pizza, Tater Tots, Cheese Pizza, Chicken Wings, Lava Cake
Pizza was cold, not even cut, and they refused to give me an emergency pizza. Go to pizza hut or somewhere
Atmosphere: 1
Food: 1
Service: 1
Food is alright but they refused to give me my emergency pizza,
Atmosphere: 1
Food: 3
Service: 1
They stole my money never gave me my salad n never told me they were out shady
Atmosphere: 1
Food: 1
Service: 1
Friendly staff and great tasting pizza.