I do online orders for pickup and every single time I come here it’s at least a 30min wait and that’s even if the employees notice you! I stood there for about 5 mins before being helped by anyone, by far the worst jersey mikes I’ve ever been to! I will be traveling off the south hill to go to a different jersey mikes from now on!!
Service: 1
Gary Swearngin
Come on who doesn't like a great sub .
Gary Bailey
I don’t know who made our sandwich today, but it was above and beyond our expectations! So delicious, we truly appreciate the effort. You can always tell when food is “slapped together”, this was not it. Even during lunch hours when I’m sure ya’ll are busy, we could tell this sandwich was made with care. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Karina Zapien
Rude, racist, and unprofessional. I will never come back here ever again. I ordered online for “faster” service. Guy at the front saw me standing there for over 10 minutes, yet didn’t actually acknowledge me. He served about 5 people that came in before me with no problem. I went to get in line to “order here”, showed them my order, and worker said “go ask up front” and gave me a thumbs up. I responded with “I did but y’all don’t acknowledge me.” If you all don’t like people of color PLEASE SAY THAT and I’ll gladly take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Leslie LaPlant
We love to come here after the gym, but today Austin was so cool and accommodating it literally brightened up my whole day!!
Atmosphere: 5
Food: 5
Service: 5
Kevin Murphy
The manager Tyson immediately responded to my email when I had a complaint about my sub. I've emailed a few companies with complaints about a lackluster experience and he was the first to ever respond. Yes, the sandwich wasn't up to par, I like to give benefit of the doubt assuming it was probably a new or inexperiencd hire which I understand completely. The staff the day I ordered were polite, kind and professional. Mistakes happen and I'll for sure be a frequent customer at this location based on the customer service alone
Atmosphere: 5
Food: 5
Service: 5
Chris Rodwick
The customer service of this location is very poor. Just while sitting waiting on my sandwich 4 people came back with their orders being wrong. Then when I received mine it was wrong too and I was told “we are busy with hot sandwich orders”. No one was mean just seems to lack management oversight on quality assurance.
Atmosphere: 4
Food: 3
Service: 1
Kelsey S
The employees are always so kind and friendly. I’m grateful they have curbside pick up since I have little kids in the car. My food has always been made correctly and quickly.
Atmosphere: 5
Food: 5
Service: 5
Jesus Chavez
Awesome crew. They were backed with online orders and they still delivered amazing service. Plus they kept their cool when an obnoxious woman came in demanding her online order be processed first.
Atmosphere: 5
Food: 5
Service: 5
Katie Clark
I don’t know the guy that suggested a number 12 after talking to him about what I was craving but he deserves a metal. For one he was so nice and helpful and the sandwich was bomb!!!!
whenever I order a veggie sandwich, staff rarely clean the blade so my cheese has chunks of meat and meat juice all over it. Never seem too happy when I ask them to clean the blade. And always try to cut my sandwich with the knife that has been cutting meat sandwiches all day.
Jaime D.
The food is absolutely amazing and the service is pretty good. But let me warn you if you order online, you better add 20 minutes to your wait time because you will be waiting a very long time. Especially if you order hot sandwiches.
Marcia R.
This crew was great! Clean, informative and quick. I've eaten here several time and thought I should give them a thumbs up for being great! My sandwich was perfect and hit the spot!
Shaun Adams
SHOCKINGLY slow. The food is good so if you have 20 minutes to wait for a sub sandwich, this is a great option. If you need your food fast, this is not the place.
Katelynn Cooke
Pretty sure I just heard the lead or manager say. "I'd rather online people wait." So, know that when you order through uber eats and such.
I do online orders for pickup and every single time I come here it’s at least a 30min wait and that’s even if the employees notice you! I stood there for about 5 mins before being helped by anyone, by far the worst jersey mikes I’ve ever been to! I will be traveling off the south hill to go to a different jersey mikes from now on!!
Service: 1
Come on who doesn't like a great sub .
I don’t know who made our sandwich today, but it was above and beyond our expectations! So delicious, we truly appreciate the effort. You can always tell when food is “slapped together”, this was not it. Even during lunch hours when I’m sure ya’ll are busy, we could tell this sandwich was made with care. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Rude, racist, and unprofessional. I will never come back here ever again. I ordered online for “faster” service. Guy at the front saw me standing there for over 10 minutes, yet didn’t actually acknowledge me. He served about 5 people that came in before me with no problem. I went to get in line to “order here”, showed them my order, and worker said “go ask up front” and gave me a thumbs up. I responded with “I did but y’all don’t acknowledge me.” If you all don’t like people of color PLEASE SAY THAT and I’ll gladly take my business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
We love to come here after the gym, but today Austin was so cool and accommodating it literally brightened up my whole day!!
Atmosphere: 5
Food: 5
Service: 5
The manager Tyson immediately responded to my email when I had a complaint about my sub. I've emailed a few companies with complaints about a lackluster experience and he was the first to ever respond. Yes, the sandwich wasn't up to par, I like to give benefit of the doubt assuming it was probably a new or inexperiencd hire which I understand completely. The staff the day I ordered were polite, kind and professional. Mistakes happen and I'll for sure be a frequent customer at this location based on the customer service alone
Atmosphere: 5
Food: 5
Service: 5
The customer service of this location is very poor. Just while sitting waiting on my sandwich 4 people came back with their orders being wrong. Then when I received mine it was wrong too and I was told “we are busy with hot sandwich orders”. No one was mean just seems to lack management oversight on quality assurance.
Atmosphere: 4
Food: 3
Service: 1
The employees are always so kind and friendly. I’m grateful they have curbside pick up since I have little kids in the car. My food has always been made correctly and quickly.
Atmosphere: 5
Food: 5
Service: 5
Awesome crew. They were backed with online orders and they still delivered amazing service. Plus they kept their cool when an obnoxious woman came in demanding her online order be processed first.
Atmosphere: 5
Food: 5
Service: 5
I don’t know the guy that suggested a number 12 after talking to him about what I was craving but he deserves a metal. For one he was so nice and helpful and the sandwich was bomb!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
whenever I order a veggie sandwich, staff rarely clean the blade so my cheese has chunks of meat and meat juice all over it. Never seem too happy when I ask them to clean the blade. And always try to cut my sandwich with the knife that has been cutting meat sandwiches all day.
The food is absolutely amazing and the service is pretty good. But let me warn you if you order online, you better add 20 minutes to your wait time because you will be waiting a very long time. Especially if you order hot sandwiches.
This crew was great! Clean, informative and quick. I've eaten here several time and thought I should give them a thumbs up for being great! My sandwich was perfect and hit the spot!
SHOCKINGLY slow. The food is good so if you have 20 minutes to wait for a sub sandwich, this is a great option. If you need your food fast, this is not the place.
Pretty sure I just heard the lead or manager say. "I'd rather online people wait." So, know that when you order through uber eats and such.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Sandwich