This location has some bad employees and I am stilll waiting to hear from ANY kind of "Manager"!!??Corporate gave me a coupon and said they've reached out many times as well..?♂️?♂️?
Service: 1
Tim Kirby
Used the drive thru and the configuration of it is tight so be careful of your custom rims
Atmosphere: 4
Food: 4
Service: 4
Johnathan sams
Went here a few times to give this location a chance and from opening to today 4/13/24 it has gone down hill. Service is terrible.anytime they have someone running the driv thru Intercom they are terrible at communicating, got told not enough tenders to fill order was told " please pull upfront we will figure out which car you are in " istantly knew this was going to be bad. They forgot I was parked waited 20min just in case went in and had to have them make my order. Sandwich was wrong got bacon cheese one and it was just the original. I'm pretty sure there ripping everyone off on the family meals, app says 3 sides and biscuit and menu says 3 side and biscuit they have only ever given 2 sides plus biscuit.They do make order right if you let them know but the lack of carelessness and communication is obvious once inside.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
lori caban
We couldn't figure out what we wanted and they didn't get mad at us for taking so long she even warned us what we ordered would be kinda hot so very nice I'll go back
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Dan Soethe
Advertised honey-lemon flavor, not available in store. Didn't tell us until after we paid and they substituted another flavor we didn't ask for...
Atmosphere: 3
Food: 5
Service: 1
Lori Esquibel
Food was dry and cold it was like it’s been sitting for a while. Poor customer service all the time I told myself to stop coming here Now I will
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Red Beans and Rice
GodFamily Alwaysfirst
Good food. Service is much better.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Boxes
Alexander Van Cour
Ya guys forgot the kids drinks and the applePies. No big deal. Carlos didn’t forget the shrimp .I Just traded the extra shrimp for the two kids drinks without telling any one lol.
Jon & Janet Wolff
Great experience.
Atmosphere: 5
Food: 5
Service: 5
Melissa Chick
Excellent customer service, excellent food. Went inside to order for home, had to wait a few minutes for fresh something! No biggie, the food was amazing.Parking: Only one entrance/exit on a side road off of Canyon. (By a stop light so ots easy)
Went to the drive thru on 2/17/24 around 2:20pm, drive thru was not moving as there was 2 cars ahead of me. Wait time on drive thru for not having too many cars ahead of me was way too long. When i pulled up to the intercom, the young lady taking orders asked to wait which is fine but then I realized that the wait to place an order had been too long, then I noticed the car ahead of me had received their food then they would take the order of the next car. After getting my order taken via intercom & pulling up to the 2nd window still waited a long time without acknowledgment after they collected my payment. After waiting a young man opens the window & asks what i had ordered & he said “alright your food will be out soon.” When finally food was being handed to me the male proceeded to say “have a good day” but I let him know that i didn’t receive my drinks for the meals. After drinks were given I finally drove off around 2:52pm once being on Canyon & 176th red stop light, I decided to check the food & they forgot to give me my fries for the combo meals I had ordered for my kids. Then i had to drive back after that long wait to get the missing items but when I gout out of car into lobby they cashier proceeded to tell me “You are going to have to wait cuz I can’t help you.” Now that responses irritated me after waiting way too long in drive tru when there was only 2 cars ahead of me & I still had to come back & after receiving my final missed items the final time I drove out of the Popeyes parking lot was after 3:00pm. I understand that depending on how busy they are there is going to be wait times but if we are going to have long waiting times it would be great for the employees to make sure all items are given before handing them to customers or please acknowledge the customer & let us know its going to be a wait. If customers have to come back it should be courtesy to either offer some kind of discount for next time/free meal for next time or void payment for that meal for the inconvenience. Maybe more customer service training for staff.
Service: 1
Jennifer Wang
Online said they were open. They told me they were not. It is 11am
Erica Blue
Update! We visit frequently but today wanted to update because we had AMAZING service, food is super fresh and hot, and they got it out fast!! We enjoy this location and the friendly staff. They’re recommended the wings and we loved them!! Visit this Popeyes for the best service and yummy fried chicken.We have been here several times now, with consistently fresh chicken, biscuits, and yummy sides! We are always happy with the friendly service and delicious food. Happy to have a Popeyes locally!
Robert Kennaugh
Good food I will say that. But communication is lacking. Employees tend to punch in your order, without checking to see if they have enough to fill the order or they wait until you just paid and then delivere the bad news.
Atmosphere: 2
Food: 4
Service: 2
Steve Decker
Hard to complain about it. Good solid chicken, good service, not too
This location has some bad employees and I am stilll waiting to hear from ANY kind of "Manager"!!??Corporate gave me a coupon and said they've reached out many times as well..?♂️?♂️?
Service: 1
Used the drive thru and the configuration of it is tight so be careful of your custom rims
Atmosphere: 4
Food: 4
Service: 4
Went here a few times to give this location a chance and from opening to today 4/13/24 it has gone down hill. Service is terrible.anytime they have someone running the driv thru Intercom they are terrible at communicating, got told not enough tenders to fill order was told " please pull upfront we will figure out which car you are in " istantly knew this was going to be bad. They forgot I was parked waited 20min just in case went in and had to have them make my order. Sandwich was wrong got bacon cheese one and it was just the original. I'm pretty sure there ripping everyone off on the family meals, app says 3 sides and biscuit and menu says 3 side and biscuit they have only ever given 2 sides plus biscuit.They do make order right if you let them know but the lack of carelessness and communication is obvious once inside.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
We couldn't figure out what we wanted and they didn't get mad at us for taking so long she even warned us what we ordered would be kinda hot so very nice I'll go back
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Advertised honey-lemon flavor, not available in store. Didn't tell us until after we paid and they substituted another flavor we didn't ask for...
Atmosphere: 3
Food: 5
Service: 1
Food was dry and cold it was like it’s been sitting for a while. Poor customer service all the time I told myself to stop coming here Now I will
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Red Beans and Rice
Good food. Service is much better.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Chicken Boxes
Ya guys forgot the kids drinks and the applePies. No big deal. Carlos didn’t forget the shrimp .I Just traded the extra shrimp for the two kids drinks without telling any one lol.
Great experience.
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service, excellent food. Went inside to order for home, had to wait a few minutes for fresh something! No biggie, the food was amazing.Parking: Only one entrance/exit on a side road off of Canyon. (By a stop light so ots easy)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Popeyes Chicken Sandwiches, Chicken Boxes, Blackened Ranch Sauce, Classic Blackened Chicken Sandwich, Mashed Potatoes with Cajun Gravy, New 12pc Wings
Restaurantji Recommends
Went to the drive thru on 2/17/24 around 2:20pm, drive thru was not moving as there was 2 cars ahead of me. Wait time on drive thru for not having too many cars ahead of me was way too long. When i pulled up to the intercom, the young lady taking orders asked to wait which is fine but then I realized that the wait to place an order had been too long, then I noticed the car ahead of me had received their food then they would take the order of the next car. After getting my order taken via intercom & pulling up to the 2nd window still waited a long time without acknowledgment after they collected my payment. After waiting a young man opens the window & asks what i had ordered & he said “alright your food will be out soon.” When finally food was being handed to me the male proceeded to say “have a good day” but I let him know that i didn’t receive my drinks for the meals. After drinks were given I finally drove off around 2:52pm once being on Canyon & 176th red stop light, I decided to check the food & they forgot to give me my fries for the combo meals I had ordered for my kids. Then i had to drive back after that long wait to get the missing items but when I gout out of car into lobby they cashier proceeded to tell me “You are going to have to wait cuz I can’t help you.” Now that responses irritated me after waiting way too long in drive tru when there was only 2 cars ahead of me & I still had to come back & after receiving my final missed items the final time I drove out of the Popeyes parking lot was after 3:00pm. I understand that depending on how busy they are there is going to be wait times but if we are going to have long waiting times it would be great for the employees to make sure all items are given before handing them to customers or please acknowledge the customer & let us know its going to be a wait. If customers have to come back it should be courtesy to either offer some kind of discount for next time/free meal for next time or void payment for that meal for the inconvenience. Maybe more customer service training for staff.
Service: 1
Online said they were open. They told me they were not. It is 11am
Update! We visit frequently but today wanted to update because we had AMAZING service, food is super fresh and hot, and they got it out fast!! We enjoy this location and the friendly staff. They’re recommended the wings and we loved them!! Visit this Popeyes for the best service and yummy fried chicken.We have been here several times now, with consistently fresh chicken, biscuits, and yummy sides! We are always happy with the friendly service and delicious food. Happy to have a Popeyes locally!
Good food I will say that. But communication is lacking. Employees tend to punch in your order, without checking to see if they have enough to fill the order or they wait until you just paid and then delivere the bad news.
Atmosphere: 2
Food: 4
Service: 2
Hard to complain about it. Good solid chicken, good service, not too
Atmosphere: 3
Food: 4
Service: 5