For over a month I have tried to come to the Appleton location for breakfast and a smoothie only to find that they are never open despite what their Facebook hours say. Now I look on Google and see that they are permanently closed. So which is it? Fix your hours to reflect the truth and stop lying. I used to love this place but obviously I find out too late that it went under because of false information.
Bhanu P
Place is never open but says so online and it’s literally NEVER EVER OPEN AT ALL JUST CLOSE ALREADY THEN
Alannah Rew
Rating is based on the fact that no one is ever there. Either shut this place down and let another business actually run, or adjust hours to even less than they already are. This feedback is already on your site survey. This was my favorite place and I've introduced many, but im giving up on you. Poor management.
Tiffany Rowley
My fav place in town. We go in on a friday at 3pm and the lights are on and doors closed. The sign outside door says friday 7am-7pm. I called "Jason" answered phone n i asked if theyre open hes response was the gates would be up if we were open. As we proceed outside to return to the car Jason follows us n i ask y theyre closed if sign says not till 7pm?....he was extremely rude n said he didnt need to answer...i told him id leave a bad review n his response was go ahead i run this place....r u kidding me??? Never will i return
Heather Leaman
I stopped at the Appleton location at 4:15pm today to take advantage of their $1 smoothie deal that only is for today to find the restaurant closed. I will be calling to find out how to redeem my coupon. And of course I just tried calling and the voicemail box hasn’t been set up yet. Please contact me via messenger to make this right.
hardrocker guy
They are always closed. Rude employees and they are always closed by 430 pm get some new managers and more employees!!!! :(:( and employees that aren't rude how does the owner make any money when it's closed pretty much all the time and only open til 430 pm and always closed on Saturdays seriously, or what it needs is new OWNERS!!!! because the current OWNER doesn't care about its customers
Zuzia Hannah
Put in a pick up order. They weren't open with the time they let me pick. So I asked for a refund and a WEEK LATER still no response from the company!
Joshua Naundorf
Ordered on 5/13/2021 for a 10:15am pickup. Store was not even open with no signs of opening anytime soon even though google hours of operation said 10am opening and storefront said 7am. Employee that showed up at 10:20 said "We open at 11 cancel your order I guess." Very rude and unprofessional. Will not be back in the future.Edit: have filled out their contact form but have not heard back and have not received a refund.
Brittney Baldwin
I love your food but I have no idea when you guys are open! Your hours indicate you are open but then the store is closed with no information on when to expect you open again.
Randi Jean
I love Tropical Smoothie Cafe, but was very disappointed that we tried to go at about 12:30 this afternoon to find it closed, lights off and gates down. since it's not open on weekends, we are never able to go
Went into store about 11am April 13th 2021 & no one was at the counter so we rang the bell and after he came up we were just taking a few moments to figure out what we wanted and he was making disrespectful comments under his breath about how we were taking too long. There was no one else in line at the time. So the guy I was with mentioned to the employee that we don’t need comments like that we just want good customer service & the employee replied by rudely telling us to get out of the store and that our service wasn’t needed. Will not be returning. Do NOT go there if you want good customer service.
Mckendra Pritchard
Workers extremely rude and unprofessional along with the managers. they also don’t know how to make their smoothies right... (embarrassing) do better!!
Kaiju Fan
Worst experience I’ve ever had in food service in my life. Horrible workers, extremely rude. Made my smoothie wrong and refused to remake when I was being polite. Never go here
John Kratoom
Really rude staff, little girl that was working today at 3pm specifically
cbowers91
Three times in a row now I have tried ordering during business hours only to have the business be closed. This last one was likely the final straw.The shop said "open" on DoorDash and it was only 12:30pm. Their hours are 10am-5pm. In the middle of the order and as I went to the checkout, suddenly it said no delivery hours were available and that it was closed. That is now three times in a row for me with this shop being closed well before the posted closing hours.The sad part is that this restaurant suffers so much with its lack of reliability that I can't really give a higher rating than a 2. The food and smoothies are pretty amazing. I'm a big fan of the quesadillas and fruit-based smoothies with some protein powder and multivitamin add-ins. I'd recommend that people try them out, if you ever find them open.I already went to their website and put in my review as well since that seems to be the canned message they are floating around on here.Edit: Two weeks later, see they are open again. Order via doordash. The moment I make my order, it gets canceled and then listed as temporarily closed. Lost my business at this point.
For over a month I have tried to come to the Appleton location for breakfast and a smoothie only to find that they are never open despite what their Facebook hours say. Now I look on Google and see that they are permanently closed. So which is it? Fix your hours to reflect the truth and stop lying. I used to love this place but obviously I find out too late that it went under because of false information.
Place is never open but says so online and it’s literally NEVER EVER OPEN AT ALL JUST CLOSE ALREADY THEN
Rating is based on the fact that no one is ever there. Either shut this place down and let another business actually run, or adjust hours to even less than they already are. This feedback is already on your site survey. This was my favorite place and I've introduced many, but im giving up on you. Poor management.
My fav place in town. We go in on a friday at 3pm and the lights are on and doors closed. The sign outside door says friday 7am-7pm. I called "Jason" answered phone n i asked if theyre open hes response was the gates would be up if we were open. As we proceed outside to return to the car Jason follows us n i ask y theyre closed if sign says not till 7pm?....he was extremely rude n said he didnt need to answer...i told him id leave a bad review n his response was go ahead i run this place....r u kidding me??? Never will i return
I stopped at the Appleton location at 4:15pm today to take advantage of their $1 smoothie deal that only is for today to find the restaurant closed. I will be calling to find out how to redeem my coupon. And of course I just tried calling and the voicemail box hasn’t been set up yet. Please contact me via messenger to make this right.
They are always closed. Rude employees and they are always closed by 430 pm get some new managers and more employees!!!! :(:( and employees that aren't rude how does the owner make any money when it's closed pretty much all the time and only open til 430 pm and always closed on Saturdays seriously, or what it needs is new OWNERS!!!! because the current OWNER doesn't care about its customers
Put in a pick up order. They weren't open with the time they let me pick. So I asked for a refund and a WEEK LATER still no response from the company!
Ordered on 5/13/2021 for a 10:15am pickup. Store was not even open with no signs of opening anytime soon even though google hours of operation said 10am opening and storefront said 7am. Employee that showed up at 10:20 said "We open at 11 cancel your order I guess." Very rude and unprofessional. Will not be back in the future.Edit: have filled out their contact form but have not heard back and have not received a refund.
I love your food but I have no idea when you guys are open! Your hours indicate you are open but then the store is closed with no information on when to expect you open again.
I love Tropical Smoothie Cafe, but was very disappointed that we tried to go at about 12:30 this afternoon to find it closed, lights off and gates down. since it's not open on weekends, we are never able to go
Restaurantji Recommends
Went into store about 11am April 13th 2021 & no one was at the counter so we rang the bell and after he came up we were just taking a few moments to figure out what we wanted and he was making disrespectful comments under his breath about how we were taking too long. There was no one else in line at the time. So the guy I was with mentioned to the employee that we don’t need comments like that we just want good customer service & the employee replied by rudely telling us to get out of the store and that our service wasn’t needed. Will not be returning. Do NOT go there if you want good customer service.
Workers extremely rude and unprofessional along with the managers. they also don’t know how to make their smoothies right... (embarrassing) do better!!
Worst experience I’ve ever had in food service in my life. Horrible workers, extremely rude. Made my smoothie wrong and refused to remake when I was being polite. Never go here
Really rude staff, little girl that was working today at 3pm specifically
Three times in a row now I have tried ordering during business hours only to have the business be closed. This last one was likely the final straw.The shop said "open" on DoorDash and it was only 12:30pm. Their hours are 10am-5pm. In the middle of the order and as I went to the checkout, suddenly it said no delivery hours were available and that it was closed. That is now three times in a row for me with this shop being closed well before the posted closing hours.The sad part is that this restaurant suffers so much with its lack of reliability that I can't really give a higher rating than a 2. The food and smoothies are pretty amazing. I'm a big fan of the quesadillas and fruit-based smoothies with some protein powder and multivitamin add-ins. I'd recommend that people try them out, if you ever find them open.I already went to their website and put in my review as well since that seems to be the canned message they are floating around on here.Edit: Two weeks later, see they are open again. Order via doordash. The moment I make my order, it gets canceled and then listed as temporarily closed. Lost my business at this point.