Recommended dishes: French Dip, French Fries Crinkle Cut
Tabatha Bird
Very inconsistent. Some days with the right crew this location is great. When their off the food and the service leave something to be desired. We stopped in today, 3/4/24 about 6PM. I expect a bit off a wait since its around the dinner rush. Nope, in the time it took us to order in the drive through and drive around to the pay window food was being shoved out the window. The person who took order was impolite. I asked for a receipt and didn't get one. My strawberry lemonade wasn't mixed, the food wasn't even warm when we got it. I would have gladly waited for fresh and hot food. This location wasn't even busy at the time. The roast beef was cold and undercooked. The curly fries were stale, hard, and barely warm. The cheese dip was cold.We live less than five minutes away and we got home to find that we couldn't even go back to ask for our order to be refunded or remade because we didn't get a receipt.I really enjoy Arby's and just wish service like this at the Baraboo location wasn't so frequent. It's honest a toss up as to what you'll experience here.
Atmosphere: 3
Food: 3
Service: 3
Becky Ryan
Nothing special - just another fast food place. I had the French dip. Bread was doughy and tough, not fresh, the meat was as expected ..over processed, and the au jus was too thick and very salty. The new fried Mac and cheese bites are very good. I would buy them again even tho for only 4 pieces they seemed kinda pricey.
Atmosphere: 3
Food: 3
Service: 4
Deirdre Stolf
Went and picked up dinner one of the workers coughed into her hand and still continued to touch food and other things without washing her hands. Then when my food was bagged by the time I got home the juices from the meat made the box soggy and break apart and the entire bottom of the bag was busted open. Thankfully I was paying attention otherwise my food would have went all over the ground.. not happy with my experience
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries
Rudy Lopez
We order food around 7:30 pm, the girl at the window has zero customer service knowledge, like she was working for free and our curly fries were only half way
Atmosphere: 1
Food: 3
Service: 1
S K
Very disappointed!Ordered a double beef and cheeder and a classic beef and cheeder. There was barley enough meat for a classic between both sandwiches. The fries were on the cold side and were clumped together. If the food was inexpensive I would not say anything, but it's not..Ended up having to stop somewhere else for food.Also, there was no sauces available.WILL NOT RETURN!
Atmosphere: 3
Food: 1
Service: 3
Kate Nielsen
Always go through the drive thru and never had a problem with our
Food: 5
Service: 5
Debi
fast service and polite
Atmosphere: 4
Food: 5
Service: 4
Michael Maybee
Worker refused to serve us and missed a sandwich in the order.Forgot the sauce for the French dip and all the French dip tasted like bread and won't be going back there again and the rest of the sandwiches were cold and they never did nothing about it. And we were not happy at all. I would not recommend this places.
Atmosphere: 1
Food: 1
Service: 1
Michelle Harwick
Just left, what a horrible experience. My roast beef was not even warmed up, it was room temperature. My husband ordered big bacon cheesy & got the deluxe burger. The woman at the counter was rude! Save yourself $30, do NOT go to this Arby’s.
Poor customer service. Not busy at 3 pm on a Thursday. Drive thru was 25 minute wait for food. No sauce or au jous with sandwiches and when employee was asked to bring it she rolled her eyes, so we left. Will not be back. On the positive side, the chocolate shakes were delicious.
Food: 2
Service: 1
Tyson Rockweiler
Was very impressed second we walk in the door the manager was on it too help anyone and the cashier was very friendly great portion sizes freshly cooked food and very pleasant atmosphere everyone was in a good mood and no deby downers very impressed and will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Classic Chicken Club Wrap
David
5 min by the window, cars lined up behind, 27$ for two people. Shorted fries, only 4 cheese bits for 4$. Gyro dry and salty. one employee just standing out back door.Parking: lots
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Large Fries What a Joke
Errin Wellman
After waiting extra for jalepeno poppers to be cooked, my sandwhich was cold even though it all arrived to me at the same time. Then I got food poisoning about 12 hours later. Clearly safe food handling techniques are not being used. Do not eat here.
Food: 1
Service: 1
Cathrine Dee
Got there waited in line for 10 minutes and no one helped us didn’t say we will be with you shortly nothing he looked right at us and was slower then
Generous portions, great food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Dip, French Fries Crinkle Cut
Very inconsistent. Some days with the right crew this location is great. When their off the food and the service leave something to be desired. We stopped in today, 3/4/24 about 6PM. I expect a bit off a wait since its around the dinner rush. Nope, in the time it took us to order in the drive through and drive around to the pay window food was being shoved out the window. The person who took order was impolite. I asked for a receipt and didn't get one. My strawberry lemonade wasn't mixed, the food wasn't even warm when we got it. I would have gladly waited for fresh and hot food. This location wasn't even busy at the time. The roast beef was cold and undercooked. The curly fries were stale, hard, and barely warm. The cheese dip was cold.We live less than five minutes away and we got home to find that we couldn't even go back to ask for our order to be refunded or remade because we didn't get a receipt.I really enjoy Arby's and just wish service like this at the Baraboo location wasn't so frequent. It's honest a toss up as to what you'll experience here.
Atmosphere: 3
Food: 3
Service: 3
Nothing special - just another fast food place. I had the French dip. Bread was doughy and tough, not fresh, the meat was as expected ..over processed, and the au jus was too thick and very salty. The new fried Mac and cheese bites are very good. I would buy them again even tho for only 4 pieces they seemed kinda pricey.
Atmosphere: 3
Food: 3
Service: 4
Went and picked up dinner one of the workers coughed into her hand and still continued to touch food and other things without washing her hands. Then when my food was bagged by the time I got home the juices from the meat made the box soggy and break apart and the entire bottom of the bag was busted open. Thankfully I was paying attention otherwise my food would have went all over the ground.. not happy with my experience
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Curly Fries
We order food around 7:30 pm, the girl at the window has zero customer service knowledge, like she was working for free and our curly fries were only half way
Atmosphere: 1
Food: 3
Service: 1
Very disappointed!Ordered a double beef and cheeder and a classic beef and cheeder. There was barley enough meat for a classic between both sandwiches. The fries were on the cold side and were clumped together. If the food was inexpensive I would not say anything, but it's not..Ended up having to stop somewhere else for food.Also, there was no sauces available.WILL NOT RETURN!
Atmosphere: 3
Food: 1
Service: 3
Always go through the drive thru and never had a problem with our
Food: 5
Service: 5
fast service and polite
Atmosphere: 4
Food: 5
Service: 4
Worker refused to serve us and missed a sandwich in the order.Forgot the sauce for the French dip and all the French dip tasted like bread and won't be going back there again and the rest of the sandwiches were cold and they never did nothing about it. And we were not happy at all. I would not recommend this places.
Atmosphere: 1
Food: 1
Service: 1
Just left, what a horrible experience. My roast beef was not even warmed up, it was room temperature. My husband ordered big bacon cheesy & got the deluxe burger. The woman at the counter was rude! Save yourself $30, do NOT go to this Arby’s.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Poor customer service. Not busy at 3 pm on a Thursday. Drive thru was 25 minute wait for food. No sauce or au jous with sandwiches and when employee was asked to bring it she rolled her eyes, so we left. Will not be back. On the positive side, the chocolate shakes were delicious.
Food: 2
Service: 1
Was very impressed second we walk in the door the manager was on it too help anyone and the cashier was very friendly great portion sizes freshly cooked food and very pleasant atmosphere everyone was in a good mood and no deby downers very impressed and will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Classic Chicken Club Wrap
5 min by the window, cars lined up behind, 27$ for two people. Shorted fries, only 4 cheese bits for 4$. Gyro dry and salty. one employee just standing out back door.Parking: lots
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Large Fries What a Joke
After waiting extra for jalepeno poppers to be cooked, my sandwhich was cold even though it all arrived to me at the same time. Then I got food poisoning about 12 hours later. Clearly safe food handling techniques are not being used. Do not eat here.
Food: 1
Service: 1
Got there waited in line for 10 minutes and no one helped us didn’t say we will be with you shortly nothing he looked right at us and was slower then
Service: 1