UNSANITARY. We walk into Baskin-Robbins, and for starters, there is three workers and nobody greets us, or ask us what we would like. We are just completely ignored and then as we’re watching waiting to be asked our order we watch as both of the teenage boys start putting their fingers in their mouth, licking ice cream off of their fingers with their gloves on. They are putting their gloved fingers in their mouth and eating ice cream off of it while ignoring us. We immediately walked out after seeing both of them doing that.
Atmosphere: 1
Food: 1
Service: 1
Sara Walls
Very Friendly Staff! They know what I want when I pull up! Keep up the great work! ?
Atmosphere: 5
Food: 5
Service: 5
J P
There is a point in which an employee can be so terrible that it negatively affects the brand. This could be a case study for this example. The terrible employee was at the location across town when I went there, so I purposely drove to this location as I was in town on vacation again. I figuired that maybe she had been better trained in the transfer, and kept an open mind. Sadly, she was even worse. After we waited 10 mins for her to finish mopping, she glared at us and grunted, so we placed our order. After her leaning and grunting around trying to tell us that she didnt have the right containers, didnt have a bananna for a bananna split, didnt have a waffle cone for a cone, we understood the grunting to have meant that she didnt want to make us anything, she had already cleaned up for the night. In a desperate attempt to try to communicate with the other employee that was leaning on the counter talking to her friends and playing on her phone...I asked if she could help us as this employee appeared to be malfunctioning. Sadly, this employee grunted in a similiar manner and said, "That is my mom."Of course neither had any contacts for their franchise operator, etc, as other posters have reported.If I didnt have a lifelong appreciation for BR, I would never give this brand a second though...I just have to question WHY someone would hire such rude, incompetent, representation of their franchise.I have also never known a business to allow the only two employees in a place to be in a position such as this for obvious reasons, including theft...but it appears this franchise owner must not care about anything.
Atmosphere: 1
Food: 1
Service: 1
Aiden Hess
Yummy ice cream!
Atmosphere: 5
Food: 5
Service: 5
michael zipsie
The peanut butter shake that I had was very delicious and I enjoyed it so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
Robin Sereno
Ran over from Great Wolf for breakfast and then back later in our trip for ice cream. The service and staff was great! Kids always love the ice cream and the store was clean and displays looked enticing. You guys inspired me to order a Turkey cake for Thanksgiving (from my local store).
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cappuccino Blast
Claudia Sanchez
Genesis is the best.?
Cristina
Finally we decided to check this place out. The ice-cream tested very bad. It had a horrible aftertaste all 3 different flavors we got. And in top of that the staff was not using gloves, she literally touch our ice-cream cone with bare hands. What a disappointment. Never again.
Trudy
Delicious! Great customer service.
Sarah Girard
This is such a nice Dunkin/Baskin Robin's location. Very clean and quick service.
Okay baskins Robbins location they were a bit skimpy on the full size scoops but I'm sure that's because it was a resort town
Patti Howen
When I order certain flavors they’re out of one or another. About every time I order from Uber, they will text me and say they don’t have my flavor. Why don’t have flavors that are listed on the app?
UNSANITARY. We walk into Baskin-Robbins, and for starters, there is three workers and nobody greets us, or ask us what we would like. We are just completely ignored and then as we’re watching waiting to be asked our order we watch as both of the teenage boys start putting their fingers in their mouth, licking ice cream off of their fingers with their gloves on. They are putting their gloved fingers in their mouth and eating ice cream off of it while ignoring us. We immediately walked out after seeing both of them doing that.
Atmosphere: 1
Food: 1
Service: 1
Very Friendly Staff! They know what I want when I pull up! Keep up the great work! ?
Atmosphere: 5
Food: 5
Service: 5
There is a point in which an employee can be so terrible that it negatively affects the brand. This could be a case study for this example. The terrible employee was at the location across town when I went there, so I purposely drove to this location as I was in town on vacation again. I figuired that maybe she had been better trained in the transfer, and kept an open mind. Sadly, she was even worse. After we waited 10 mins for her to finish mopping, she glared at us and grunted, so we placed our order. After her leaning and grunting around trying to tell us that she didnt have the right containers, didnt have a bananna for a bananna split, didnt have a waffle cone for a cone, we understood the grunting to have meant that she didnt want to make us anything, she had already cleaned up for the night. In a desperate attempt to try to communicate with the other employee that was leaning on the counter talking to her friends and playing on her phone...I asked if she could help us as this employee appeared to be malfunctioning. Sadly, this employee grunted in a similiar manner and said, "That is my mom."Of course neither had any contacts for their franchise operator, etc, as other posters have reported.If I didnt have a lifelong appreciation for BR, I would never give this brand a second though...I just have to question WHY someone would hire such rude, incompetent, representation of their franchise.I have also never known a business to allow the only two employees in a place to be in a position such as this for obvious reasons, including theft...but it appears this franchise owner must not care about anything.
Atmosphere: 1
Food: 1
Service: 1
Yummy ice cream!
Atmosphere: 5
Food: 5
Service: 5
The peanut butter shake that I had was very delicious and I enjoyed it so
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza
Ran over from Great Wolf for breakfast and then back later in our trip for ice cream. The service and staff was great! Kids always love the ice cream and the store was clean and displays looked enticing. You guys inspired me to order a Turkey cake for Thanksgiving (from my local store).
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cappuccino Blast
Genesis is the best.?
Finally we decided to check this place out. The ice-cream tested very bad. It had a horrible aftertaste all 3 different flavors we got. And in top of that the staff was not using gloves, she literally touch our ice-cream cone with bare hands. What a disappointment. Never again.
Delicious! Great customer service.
This is such a nice Dunkin/Baskin Robin's location. Very clean and quick service.
Restaurantji Recommends
Delicious! Great customer service.
Delicious! Great customer service.
Okay baskins Robbins location they were a bit skimpy on the full size scoops but I'm sure that's because it was a resort town
When I order certain flavors they’re out of one or another. About every time I order from Uber, they will text me and say they don’t have my flavor. Why don’t have flavors that are listed on the app?
The guy who works there was super nice and cool .