Awful experience today. I came up to the counter and the cashier took his sweet time getting to me (it was dead). He finally makes it to the front and didn't say a word to me. Just dead stared to the side of me. I wasn't even sure he was taking my order so I had to ask him. He barely mumbled at me. He walked away while I was paying with my card. My card wasn't working but he was already in his own world so I had to stand there until he came back so he could reset it for me. This happened two more times. After I finally paid, I find out he got my name wrong on the order.I get home and the buttered noodles tasted like watered noodles. I know it isn't the most flavorful dish to get, but I couldn't even taste the butter.If the staff can't be trained on the bare minimum requirements for customer service and the food isn't cooked correctly, then I'm not sure why this location needs to still be in business.
Atmosphere: 1
Food: 1
Service: 1
Patricia Shez
They were clearly understaffed at 1pm last Tuesday, 3/19/24.I stood and waited behind 2 customers, while the associate at the register had to do double duty, taking orders, bringing the takeout orders to the takeout station. She was NOT in a hurry AT ALL. When I got to the register, she just went about her business, s l o w l y. I finally had to say "excuse me"... then she came to the register. There was a guy (making the orders) with a visor cap on his head with his curly hair hanging over the grill while he was trying so hard to get the orders out...to the associate at the register who didn't have a care in the world. The kitchen was unkempt for me to see from the counter. The food was good for my daughter's order, after they made it correctly. I wouldn't order online for this location unless you check it before you leave
Atmosphere: 1
Food: 4
Service: 1
kiara brown
Omgeeeeeee THIS IS SOOO DELICIOUS, I ORDERED The Buffalo Mac And Cheese And Listennnnm Hunnyyyyyy It Was Banginggggg! Thankyouuuuuu! And Thankyouuuuuu To The Cashier Who Bought Us The Food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo, Wisconsin Mac & Cheese, Mac N Cheese with Steak
Erik Maurer
We visited on the afternoon of 1/28. One of our entrees was full of little black hairs, like body hair. I spoke to a worker and asked for it to please be remade; he did not reply but threw away the entree and asked someone else to make a new one. When they finished making the replacement entree it was left on the counter in the food prep area. I tried to get the attention of the workers making noodles but no one responded to me. Finally someone came to the cashier area and I asked if I could have the food. They practically threw it down on the counter without a word. No apology was offered. Take your business somewhere else, anywhere else, this place is terrible.
Atmosphere: 1
Food: 1
Service: 1
Judi Kohl
Not a very good experience eating at Noodles and Company. Greeted by male teenager who had hair hanging in his eyes which was distracting. He took our order for 2 adults and 4 kids. Messed it up and needed to have female manager re-ring whole order. The portions were very small for the price we paid. This was especially true of the gluten free pasta entree. The restaurant had a few tables occupied by diners with trash on the floor and overflowing garbage cans. Based on this experience, I am not inclined to return.
Atmosphere: 2
Food: 2
Service: 2
A K
Really bad service.
Atmosphere: 1
Food: 1
Service: 1
Patrick McDermott
Was very disappointed by the food here. Employees were fine, nobody was rude the food was just bad. And I paid $4 for 2 small meatballs(see pic)This place is Olive Garden prices (I love the OG full discretion) with fast food level food.
Atmosphere: 3
Food: 1
Service: 4
Kerri Baumann
The worst customer service. Waited 20 minutes for my food. The restaurant was nearly empty. There’s no way they’ll be able to stay open with service this bad. Employees on their phones, not calling out names on togo orders, loud kitchen music.
Atmosphere: 1
Service: 1
Cory Larson
Both of the pesto bowls we ordered came out with cold noodles but warm chicken. The kids' mac 'n cheeses came out at a good temperature.The place is understaffed, the poor guy taking orders was also expected to deliver orders to tables. So ours sat and got cold while he took several orders as the line got backed up during a lunch rush. Friendly staff, unfortunate as the understaffing may be.Bathrooms were not so great, didn't look like they'd been cleaned for days, other parts for months (like the floor grout -- solid black, yikes).Will probably not be returning to this location anytime soon.
Atmosphere: 3
Food: 2
Service: 4
C K
Love the food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wisconsin Mac & Cheese, Buttered Noodles
Every other time I order from here, something is wrong with my order. Burnt meat, missing sauce, missing meat, etc. I don’t have this issue with other noodles locations. Something is wrong with the management of this location.
Atmosphere: 1
Food: 1
Service: 1
Jennifer B
I wish they would have kept the cauliflower noodles. It was ok. Prices are very high.
Atmosphere: 3
Food: 4
Service: 4
Morgan Doyle
Usually loves noodles but I got a stomach bug or food poisoning here
Atmosphere: 3
Food: 1
Service: 3
Sarah Bruesch-Ness
First and last time at this location. I came in to place a “to go” order. There was nobody at the front register. There were 3 people in the back/side kitchen area though. All 3 made eye contact me during my 23 minute wait for someone to take my order. There was nobody else in line and one other customer eating at a table. I got so frustrated, I was just about to place an online order to see if I could get food that way since they all ignored me. I was just about to place it, and someone finally came out…no apology or anything. If I wasn’t craving noodles, I would have left after 10 minutes. The food was alright, but not worth waiting for people to do their jobs for over 20 minutes when I was the only customer. I’ll stick to the Tosa location because this location was an absolute joke.
Atmosphere: 1
Food: 3
Service: 1
Jeneeya SUWAL
What has happened to their Mac n Cheese, We do not know. They used to be the best Mac n Cheese but not anymore! Noodles and company food are just not very good anymore. They used to be our favorite but will we go back, may be not! Unless they revamp their menus and bring back Thai green curry and Wisconsin cheese steak!
Awful experience today. I came up to the counter and the cashier took his sweet time getting to me (it was dead). He finally makes it to the front and didn't say a word to me. Just dead stared to the side of me. I wasn't even sure he was taking my order so I had to ask him. He barely mumbled at me. He walked away while I was paying with my card. My card wasn't working but he was already in his own world so I had to stand there until he came back so he could reset it for me. This happened two more times. After I finally paid, I find out he got my name wrong on the order.I get home and the buttered noodles tasted like watered noodles. I know it isn't the most flavorful dish to get, but I couldn't even taste the butter.If the staff can't be trained on the bare minimum requirements for customer service and the food isn't cooked correctly, then I'm not sure why this location needs to still be in business.
Atmosphere: 1
Food: 1
Service: 1
They were clearly understaffed at 1pm last Tuesday, 3/19/24.I stood and waited behind 2 customers, while the associate at the register had to do double duty, taking orders, bringing the takeout orders to the takeout station. She was NOT in a hurry AT ALL. When I got to the register, she just went about her business, s l o w l y. I finally had to say "excuse me"... then she came to the register. There was a guy (making the orders) with a visor cap on his head with his curly hair hanging over the grill while he was trying so hard to get the orders out...to the associate at the register who didn't have a care in the world. The kitchen was unkempt for me to see from the counter. The food was good for my daughter's order, after they made it correctly. I wouldn't order online for this location unless you check it before you leave
Atmosphere: 1
Food: 4
Service: 1
Omgeeeeeee THIS IS SOOO DELICIOUS, I ORDERED The Buffalo Mac And Cheese And Listennnnm Hunnyyyyyy It Was Banginggggg! Thankyouuuuuu! And Thankyouuuuuu To The Cashier Who Bought Us The Food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Alfredo, Wisconsin Mac & Cheese, Mac N Cheese with Steak
We visited on the afternoon of 1/28. One of our entrees was full of little black hairs, like body hair. I spoke to a worker and asked for it to please be remade; he did not reply but threw away the entree and asked someone else to make a new one. When they finished making the replacement entree it was left on the counter in the food prep area. I tried to get the attention of the workers making noodles but no one responded to me. Finally someone came to the cashier area and I asked if I could have the food. They practically threw it down on the counter without a word. No apology was offered. Take your business somewhere else, anywhere else, this place is terrible.
Atmosphere: 1
Food: 1
Service: 1
Not a very good experience eating at Noodles and Company. Greeted by male teenager who had hair hanging in his eyes which was distracting. He took our order for 2 adults and 4 kids. Messed it up and needed to have female manager re-ring whole order. The portions were very small for the price we paid. This was especially true of the gluten free pasta entree. The restaurant had a few tables occupied by diners with trash on the floor and overflowing garbage cans. Based on this experience, I am not inclined to return.
Atmosphere: 2
Food: 2
Service: 2
Really bad service.
Atmosphere: 1
Food: 1
Service: 1
Was very disappointed by the food here. Employees were fine, nobody was rude the food was just bad. And I paid $4 for 2 small meatballs(see pic)This place is Olive Garden prices (I love the OG full discretion) with fast food level food.
Atmosphere: 3
Food: 1
Service: 4
The worst customer service. Waited 20 minutes for my food. The restaurant was nearly empty. There’s no way they’ll be able to stay open with service this bad. Employees on their phones, not calling out names on togo orders, loud kitchen music.
Atmosphere: 1
Service: 1
Both of the pesto bowls we ordered came out with cold noodles but warm chicken. The kids' mac 'n cheeses came out at a good temperature.The place is understaffed, the poor guy taking orders was also expected to deliver orders to tables. So ours sat and got cold while he took several orders as the line got backed up during a lunch rush. Friendly staff, unfortunate as the understaffing may be.Bathrooms were not so great, didn't look like they'd been cleaned for days, other parts for months (like the floor grout -- solid black, yikes).Will probably not be returning to this location anytime soon.
Atmosphere: 3
Food: 2
Service: 4
Love the food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wisconsin Mac & Cheese, Buttered Noodles
Restaurantji Recommends
Every other time I order from here, something is wrong with my order. Burnt meat, missing sauce, missing meat, etc. I don’t have this issue with other noodles locations. Something is wrong with the management of this location.
Atmosphere: 1
Food: 1
Service: 1
I wish they would have kept the cauliflower noodles. It was ok. Prices are very high.
Atmosphere: 3
Food: 4
Service: 4
Usually loves noodles but I got a stomach bug or food poisoning here
Atmosphere: 3
Food: 1
Service: 3
First and last time at this location. I came in to place a “to go” order. There was nobody at the front register. There were 3 people in the back/side kitchen area though. All 3 made eye contact me during my 23 minute wait for someone to take my order. There was nobody else in line and one other customer eating at a table. I got so frustrated, I was just about to place an online order to see if I could get food that way since they all ignored me. I was just about to place it, and someone finally came out…no apology or anything. If I wasn’t craving noodles, I would have left after 10 minutes. The food was alright, but not worth waiting for people to do their jobs for over 20 minutes when I was the only customer. I’ll stick to the Tosa location because this location was an absolute joke.
Atmosphere: 1
Food: 3
Service: 1
What has happened to their Mac n Cheese, We do not know. They used to be the best Mac n Cheese but not anymore! Noodles and company food are just not very good anymore. They used to be our favorite but will we go back, may be not! Unless they revamp their menus and bring back Thai green curry and Wisconsin cheese steak!
Atmosphere: 3
Food: 2
Service: 3