A company so terrified of Covid that they still moronically demand masking from customers. Enjoy your massive loss of business. The food was never worth the price anyway. Go to Firehouse Subs or Mike's Subs, neither are Mask zombies - proving that both other companies have more intelligent leadership. And both other places have better pricing and better food.
Atmosphere: 2
Food: 3
Service: 3
Familia lorenzo
They add ingredients without you knowing and I don't like that. I would like you to ask what else I am going to add to the sandwich or any food that you want.
Atmosphere: 5
Food: 3
Service: 5
Jordan
The crew working on the night of 12/19/23 were stellar. Sometimes, things go wrong. The online order system was not operating as designed causing orders to not flow as designed. There were some miserable, piece of work customers who acted like the earth was ending over a 10 or 15 minute delay. Specifically, the little B wearing the tan peacoat. This little "man" was throwing a hissing fit for all to see. Rest assured, the folks behind the counter didn't flinch treating him with respect and dignity (of which he deserved absolutely none). He then requested the store manager's number and left in a fuss. I wanted to reem him out for them but didn't only because I was inspired by the folks behind the counter.We can only imagine how many managers this feeble, tan peacoat wearing, little "man" has requested.
Atmosphere: 5
Food: 5
Service: 5
Sandeepp
Ordered Chicken Grill sandwich.Was kinda skeptical when I saw the sandwich but the taste is amazing. Found myself a new goto place for a sandwich.
Atmosphere: 4
Food: 5
Service: 4
April Smith
I asked the girl at the counter to get a pizza melt. She said they had no meatballs and proceeded to ask if I wanted anything else. I thought she meant to substitute the meatballs, so I said no. I continued to stand in line for 7 more min, thinking she was making my pizza melt without meatballs. She then asked "Are you waiting for something?" and I told her I was waiting on my pizza melt. She said "I thought you said you didn't want anything" so I replied, "I didn't want a meatball substitute, can you make it without meatballs? A pizza melt with no meatballs?" She started making it then asked "What do you want on it?" and I told her I wanted everything (everything that would be on a pizza melt). Instead, she added everything on the ENTIRE MENU. Jalapeños, tomatoes, lettuce, ham, and so much oil and juice. It was soggy and disgusting. It tasted like nothing. Absolutely terrible. Apparently Potbelly's needs to teach common sense in their training, because some people need the extra help. Not satisfied whatsoever.Parking: ok.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
Kurt K.
This up & down restaurant has been better. Promised a free sandwich when I joined app- no dice. Ordered a value meal ... warm soda & no ice. It will be quite a while until I return.
TM Graf
This was our first time here. The service was great and the BLTA was amazing!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blta
Cam
Came in about a week ago, and was blown away by the service. The very friendly staff made it seem like we were best of friends, and the ones that may be less social were still nice with us. We ordered a mac and cheese along with sandwiches. The guy at the checkout said he wasn’t sure that the mac was top notch quality, so he gave us a discount. The mac was still good so no complaints there. Lobby was fairly clean. I have years in service industry, including sandwich shops, so it was obvious to me that they just got done with a lunch rush. Was pretty clean considering the circumstance. I was impressed.
Atmosphere: 5
Food: 5
Service: 5
Shayna Wilkerson
I wish I could give zero stars….this was the absolutely worse customer service experience I’ve ever received…I was the only soul in the store and the staff took 15 minutes to even start my order…not only did I wait 15 minutes they NEVER greeted me the entire time……the staff went from cleansing to making my order without even washing their hands…all the staff were rude with an attitude….i asked for cucumber in my sandwich the staff said he did it but at the end of my transaction proceeds to had me a side of cucumber because he said he didn’t remember so he lied….i told them no feta cheese on my Mediterranean sub because I’m vegan….i get home to see feta in my sandwich anyway…after working a twelve hour shift today this was extremely disappointing and the worst part of my day
Atmosphere: 1
Food: 1
Service: 1
Angi M.
My co-workers and I came for lunch. It does get pretty busy during lunch time but the staff does a good job of getting every in and out fast. They had a lot of menu options, anywhere from sandwiches to salads. I ordered the A Wreck with multigrain bread. The bread was really soft and not dry at all. This place is perfect for a quick lunch or catching up with friends!
App/mobile orders are prioritized last. Don’t trust time app tells you order we’ll be ready by. Waited 20+ minutes past expected time. Be honest with wait times
James Gene
Certain employees have major attitudes. You know who they are. Honestly can’t stand coming here anymore. I get that they hate their job. Why do they have to make ordering so problematic. I feel like they intentionally make it challenging because they’re jealous of Brookfield residents. If that’s how you want to act then stay in Milwaukee.
Amy Scholz
Such a disappointment. They offer a BOGO deal for tax day. We attempted to order online but their online website ordering would not work. So I went to the store to order in person and was told that the BOGO deal is only available online. When I explained that their website wasn't working, the manager explained that their website regularly crashes and I should use the mobile app.If you know that your website doesn't work properly, how do you justify making a promotion "online orders only"? It's 2023. Fix your website.
Jacob Clark
If you are selling drinks without ice you need to say so out loud before the customer pays. No one wants a fountain drink without ice.
Tracie B.
Just watched the staff handling an obnoxious customer. The management should be proud, they remained composed and professional. The whole time the young man was asking about what items were wanted on each of sandwich, the customer replied with untrue remarks, such as the customer seeing the meat coming from the fryer 20 minutes ago. This customer was is front of me, with 2 young boys. The 2 boys watching this guy take out his issues on the staff is what bothered me the most. Staff here is friendly! I had the chicken club on whole grain, it was delicious.
A company so terrified of Covid that they still moronically demand masking from customers. Enjoy your massive loss of business. The food was never worth the price anyway. Go to Firehouse Subs or Mike's Subs, neither are Mask zombies - proving that both other companies have more intelligent leadership. And both other places have better pricing and better food.
Atmosphere: 2
Food: 3
Service: 3
They add ingredients without you knowing and I don't like that. I would like you to ask what else I am going to add to the sandwich or any food that you want.
Atmosphere: 5
Food: 3
Service: 5
The crew working on the night of 12/19/23 were stellar. Sometimes, things go wrong. The online order system was not operating as designed causing orders to not flow as designed. There were some miserable, piece of work customers who acted like the earth was ending over a 10 or 15 minute delay. Specifically, the little B wearing the tan peacoat. This little "man" was throwing a hissing fit for all to see. Rest assured, the folks behind the counter didn't flinch treating him with respect and dignity (of which he deserved absolutely none). He then requested the store manager's number and left in a fuss. I wanted to reem him out for them but didn't only because I was inspired by the folks behind the counter.We can only imagine how many managers this feeble, tan peacoat wearing, little "man" has requested.
Atmosphere: 5
Food: 5
Service: 5
Ordered Chicken Grill sandwich.Was kinda skeptical when I saw the sandwich but the taste is amazing. Found myself a new goto place for a sandwich.
Atmosphere: 4
Food: 5
Service: 4
I asked the girl at the counter to get a pizza melt. She said they had no meatballs and proceeded to ask if I wanted anything else. I thought she meant to substitute the meatballs, so I said no. I continued to stand in line for 7 more min, thinking she was making my pizza melt without meatballs. She then asked "Are you waiting for something?" and I told her I was waiting on my pizza melt. She said "I thought you said you didn't want anything" so I replied, "I didn't want a meatball substitute, can you make it without meatballs? A pizza melt with no meatballs?" She started making it then asked "What do you want on it?" and I told her I wanted everything (everything that would be on a pizza melt). Instead, she added everything on the ENTIRE MENU. Jalapeños, tomatoes, lettuce, ham, and so much oil and juice. It was soggy and disgusting. It tasted like nothing. Absolutely terrible. Apparently Potbelly's needs to teach common sense in their training, because some people need the extra help. Not satisfied whatsoever.Parking: ok.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chips
This up & down restaurant has been better. Promised a free sandwich when I joined app- no dice. Ordered a value meal ... warm soda & no ice. It will be quite a while until I return.
This was our first time here. The service was great and the BLTA was amazing!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Blta
Came in about a week ago, and was blown away by the service. The very friendly staff made it seem like we were best of friends, and the ones that may be less social were still nice with us. We ordered a mac and cheese along with sandwiches. The guy at the checkout said he wasn’t sure that the mac was top notch quality, so he gave us a discount. The mac was still good so no complaints there. Lobby was fairly clean. I have years in service industry, including sandwich shops, so it was obvious to me that they just got done with a lunch rush. Was pretty clean considering the circumstance. I was impressed.
Atmosphere: 5
Food: 5
Service: 5
I wish I could give zero stars….this was the absolutely worse customer service experience I’ve ever received…I was the only soul in the store and the staff took 15 minutes to even start my order…not only did I wait 15 minutes they NEVER greeted me the entire time……the staff went from cleansing to making my order without even washing their hands…all the staff were rude with an attitude….i asked for cucumber in my sandwich the staff said he did it but at the end of my transaction proceeds to had me a side of cucumber because he said he didn’t remember so he lied….i told them no feta cheese on my Mediterranean sub because I’m vegan….i get home to see feta in my sandwich anyway…after working a twelve hour shift today this was extremely disappointing and the worst part of my day
Atmosphere: 1
Food: 1
Service: 1
My co-workers and I came for lunch. It does get pretty busy during lunch time but the staff does a good job of getting every in and out fast. They had a lot of menu options, anywhere from sandwiches to salads. I ordered the A Wreck with multigrain bread. The bread was really soft and not dry at all. This place is perfect for a quick lunch or catching up with friends!
Restaurantji Recommends
App/mobile orders are prioritized last. Don’t trust time app tells you order we’ll be ready by. Waited 20+ minutes past expected time. Be honest with wait times
Certain employees have major attitudes. You know who they are. Honestly can’t stand coming here anymore. I get that they hate their job. Why do they have to make ordering so problematic. I feel like they intentionally make it challenging because they’re jealous of Brookfield residents. If that’s how you want to act then stay in Milwaukee.
Such a disappointment. They offer a BOGO deal for tax day. We attempted to order online but their online website ordering would not work. So I went to the store to order in person and was told that the BOGO deal is only available online. When I explained that their website wasn't working, the manager explained that their website regularly crashes and I should use the mobile app.If you know that your website doesn't work properly, how do you justify making a promotion "online orders only"? It's 2023. Fix your website.
If you are selling drinks without ice you need to say so out loud before the customer pays. No one wants a fountain drink without ice.
Just watched the staff handling an obnoxious customer. The management should be proud, they remained composed and professional. The whole time the young man was asking about what items were wanted on each of sandwich, the customer replied with untrue remarks, such as the customer seeing the meat coming from the fryer 20 minutes ago. This customer was is front of me, with 2 young boys. The 2 boys watching this guy take out his issues on the staff is what bothered me the most. Staff here is friendly! I had the chicken club on whole grain, it was delicious.