I am a regular sweetgreen customer but today I had the worst experience and will not be going back to this location if Thaad is working. I asked for a chicken fajita bowl and a Italian chopped salad and he starts throwing things in the bowl that don't even go in it and then forgot almost all the ingredients in my salad that are supposed to go in. I had to ask him to put the things that go in it orginally and then when I tried asking for the rest of the things he ignored me so my salad is still missing most of the ingredients that it should have and he put the dressing on it without even asking me when I wanted it on the side but it was too late. He also put a giant squeeze of lemon on my salad which i did not ask for and doesnt go in the salad and it has made my salad super soggy and taste like a giant bowl of lemon. Not to mention he put the wrong dressing on it he put Caesar instead of the vinaigrette and when I told him it was wrong he got mad at me and I just said forget it because there was a long line. If I'm paying 15 dollars for a salad it should at least be made right.
Jessie Cain
Delicious salads, great recommendations from staff, very nice eating are. A little bit pricey but worth it overall. I'll definitely be back!Vegetarian options: Many of the salads can be made vegan or vegetarianDietary restrictions: I am gluten free and many options were already gf or could be modified easily. I did not have a cross contamination reaction eitherParking: I parked in the lot by Grimaldi's. Plenty of space!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Rice Bowl
B W
Food is good but service and getting an order on time is impossible. This place is terribly run which makes it hard to ever tell someone to go here, but the food is good.
Atmosphere: 1
Food: 3
Service: 1
Sarah A.
Really enjoy the healthy options. My favorite is the crispy rice bowl so tasty with the spicy dressing.
Al
Every table in the place was dirty. Despite being extremely slow , three employees just standing there not tending to the dining area. overpriced, very small amount of protein.
Atmosphere: 2
Food: 2
Service: 2
Brit Johnson
Been twice, first time was good, second time got food poisoning - won’t be going
Atmosphere: 2
Food: 1
Service: 2
Ben Lamers
Had issues with both bowls in my order from Sweetgreen today. My Guac bowl was missing a topping completely.More egregiously. In my custom bowl, I ordered an egg. But instead of it being in my bowl. It was free floating in the bag!! Picture included of how the bag looked after I took out the Guac bowl.Obviously tossed the egg, since it was just tossed into my bag. Very disappointing
Food: 2
Service: 5
D
It feels like it can be hit or miss. First time I was here it was a hit and we were offered bread. The second time we were not offered bread but we had an African American lady who was super nice and made our salad top notch with extra dressing to boot. The third time was a Sunday evening and they were out of chicken, scraping the bottom of bowls. The salad was not as fresh, not as full and just meh. Also no bread offered. It's hit or miss. Also not a lot of seating even tho there's space for it and tables need to cleaned more.
Atmosphere: 4
Food: 4
Service: 4
Kristine Staral
I have grown very disappointed with Sweet Greens. Today was yet another example of a bad experience. I walked in and waited for almost 5 minutes before someone acknowledged me, letting me know someone would be with me shortly. There was only one person already having her order processed in front of me.The person behind me, who was apparently a regular was warmly greated and her order was rushed so that she received hers before me. She was warmly greeted.I asked for my order to be applied to my rewards and was told because I did not have my phone with me this cannot be done. Every other restaurant I know of can do this by inputting your phone number.I then asked for a gift card, at first intending to buy a few for my staff. The person helping me was very new and had to ask for help where at first, I was told they didn't have any more cards, but then ended up finding one I could purchase. I asked for my gift card receipt and was told it would be on the same receipt of my food. That is not the norm when receiving a gift card. I should be able to have a separate receipt for my recipient so that they are assured of its value. The gift card was put in a sleeve that was dirty from good as the person helping did not remove his gloves.Now onto the food...I ordered the Hot Honey Chicken. When I finally got home to eat it, I found it was loaded with the quinoa but had only 3 chucks of chicken in it. Overall the taste was exceptionaly but for $14.45 I would expect more meat.I've also been dissapointed to find there is no easy way to order gift cards. It would be nice to be able to order these online.One last disspointment is that if you ever try to call the store directly you do not get to speak to a person. They put you through an automated system.The food is great and I love that it's healthy but they need to improve their service and overall customer experience. At this point I can't honestly say I will be back.I forgot to mention that the last big order I placed for a team meeting with my staff was packed very poorly. Sauce and food was leaking all over the very large bag. That and some of the sauces were not even placed in the individual orders making it very difficult to know what sauce went with what dish.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Hot Honey Chicken
Nicole Armstrong
I’m torn here. There are lots of options and the food was good , unfortunately it did not agree with me and that sort of ruined the rest of my day. Staff courteous and friendly . Lots of wasted space and very limited seating . Had to keep jacket on the entire time bc it was winter and the door opening kept it cool.
Recommended dishes: Super Green Goddess, Harvest Bowl
Stacey K
OMG, we were sooo hungry after our dog training session and decided to give Sweetgreen a try. We ordered our meals online while on our way there, which was super convenient. When we got there, we had a short wait, but it was worth it because we knew our food was fresh. I went for the Crispy Rice bowl, and my hubby got the Southwest chicken fajitas protein plate. Let me tell you, we were not disappointed! The ingredients were so fresh and tasty, and the fact that they gave us the dressings on the side was a game-changer. I couldn't resist trying my hubby's Lime Cilantro Jalapeno Vinaigrette and Chipotle Crema, and they were the bomb! Seriously, the flavors were on point. We left Sweetgreen feeling satisfied and happy. Can't wait to go back for more!??
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Southwest Chicken Fajita
Randall Felker
Ok! This experience was fantastic!In a day where customer service is a struggle at most places it was so refreshing to have Chay take such good care of us and make the experience one worth sharing! I hope you know how fortunate you are to have her on your team! Keep up the great work and will definitely be back often and will tell others as well! Way to go!!!
Atmosphere: 5
Food: 5
Service: 5
Matt Braun
Chay was unbelievable! Phenomenal service. She was so attentive to our needs and making our food “right.” Food tasted great!
Atmosphere: 5
Food: 5
Service: 5
William Gardner
Chay at Sweetgreen in Brookfield, WI, is an absolute gem! Her friendly nature and genuine warmth create an atmosphere that feels like more than just a restaurant visit—it's like catching up with an old friend. Chay's personalized service goes beyond expectations; she truly cares about making each customer's experience special. From her welcoming smile to the extra attention to detail, Chay's commitment to customer happiness is remarkable. Sweetgreen in Brookfield is not just a salad spot; it's a place where Chay turns every meal into a delightful moment. Huge thanks to Chay for making my visits so enjoyable!
I am a regular sweetgreen customer but today I had the worst experience and will not be going back to this location if Thaad is working. I asked for a chicken fajita bowl and a Italian chopped salad and he starts throwing things in the bowl that don't even go in it and then forgot almost all the ingredients in my salad that are supposed to go in. I had to ask him to put the things that go in it orginally and then when I tried asking for the rest of the things he ignored me so my salad is still missing most of the ingredients that it should have and he put the dressing on it without even asking me when I wanted it on the side but it was too late. He also put a giant squeeze of lemon on my salad which i did not ask for and doesnt go in the salad and it has made my salad super soggy and taste like a giant bowl of lemon. Not to mention he put the wrong dressing on it he put Caesar instead of the vinaigrette and when I told him it was wrong he got mad at me and I just said forget it because there was a long line. If I'm paying 15 dollars for a salad it should at least be made right.
Delicious salads, great recommendations from staff, very nice eating are. A little bit pricey but worth it overall. I'll definitely be back!Vegetarian options: Many of the salads can be made vegan or vegetarianDietary restrictions: I am gluten free and many options were already gf or could be modified easily. I did not have a cross contamination reaction eitherParking: I parked in the lot by Grimaldi's. Plenty of space!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Rice Bowl
Food is good but service and getting an order on time is impossible. This place is terribly run which makes it hard to ever tell someone to go here, but the food is good.
Atmosphere: 1
Food: 3
Service: 1
Really enjoy the healthy options. My favorite is the crispy rice bowl so tasty with the spicy dressing.
Every table in the place was dirty. Despite being extremely slow , three employees just standing there not tending to the dining area. overpriced, very small amount of protein.
Atmosphere: 2
Food: 2
Service: 2
Been twice, first time was good, second time got food poisoning - won’t be going
Atmosphere: 2
Food: 1
Service: 2
Had issues with both bowls in my order from Sweetgreen today. My Guac bowl was missing a topping completely.More egregiously. In my custom bowl, I ordered an egg. But instead of it being in my bowl. It was free floating in the bag!! Picture included of how the bag looked after I took out the Guac bowl.Obviously tossed the egg, since it was just tossed into my bag. Very disappointing
Food: 2
Service: 5
It feels like it can be hit or miss. First time I was here it was a hit and we were offered bread. The second time we were not offered bread but we had an African American lady who was super nice and made our salad top notch with extra dressing to boot. The third time was a Sunday evening and they were out of chicken, scraping the bottom of bowls. The salad was not as fresh, not as full and just meh. Also no bread offered. It's hit or miss. Also not a lot of seating even tho there's space for it and tables need to cleaned more.
Atmosphere: 4
Food: 4
Service: 4
I have grown very disappointed with Sweet Greens. Today was yet another example of a bad experience. I walked in and waited for almost 5 minutes before someone acknowledged me, letting me know someone would be with me shortly. There was only one person already having her order processed in front of me.The person behind me, who was apparently a regular was warmly greated and her order was rushed so that she received hers before me. She was warmly greeted.I asked for my order to be applied to my rewards and was told because I did not have my phone with me this cannot be done. Every other restaurant I know of can do this by inputting your phone number.I then asked for a gift card, at first intending to buy a few for my staff. The person helping me was very new and had to ask for help where at first, I was told they didn't have any more cards, but then ended up finding one I could purchase. I asked for my gift card receipt and was told it would be on the same receipt of my food. That is not the norm when receiving a gift card. I should be able to have a separate receipt for my recipient so that they are assured of its value. The gift card was put in a sleeve that was dirty from good as the person helping did not remove his gloves.Now onto the food...I ordered the Hot Honey Chicken. When I finally got home to eat it, I found it was loaded with the quinoa but had only 3 chucks of chicken in it. Overall the taste was exceptionaly but for $14.45 I would expect more meat.I've also been dissapointed to find there is no easy way to order gift cards. It would be nice to be able to order these online.One last disspointment is that if you ever try to call the store directly you do not get to speak to a person. They put you through an automated system.The food is great and I love that it's healthy but they need to improve their service and overall customer experience. At this point I can't honestly say I will be back.I forgot to mention that the last big order I placed for a team meeting with my staff was packed very poorly. Sauce and food was leaking all over the very large bag. That and some of the sauces were not even placed in the individual orders making it very difficult to know what sauce went with what dish.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Hot Honey Chicken
I’m torn here. There are lots of options and the food was good , unfortunately it did not agree with me and that sort of ruined the rest of my day. Staff courteous and friendly . Lots of wasted space and very limited seating . Had to keep jacket on the entire time bc it was winter and the door opening kept it cool.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Hot Honey Chicken
Restaurantji Recommends
Salads and bowls were amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Super Green Goddess, Harvest Bowl
OMG, we were sooo hungry after our dog training session and decided to give Sweetgreen a try. We ordered our meals online while on our way there, which was super convenient. When we got there, we had a short wait, but it was worth it because we knew our food was fresh. I went for the Crispy Rice bowl, and my hubby got the Southwest chicken fajitas protein plate. Let me tell you, we were not disappointed! The ingredients were so fresh and tasty, and the fact that they gave us the dressings on the side was a game-changer. I couldn't resist trying my hubby's Lime Cilantro Jalapeno Vinaigrette and Chipotle Crema, and they were the bomb! Seriously, the flavors were on point. We left Sweetgreen feeling satisfied and happy. Can't wait to go back for more!??
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Southwest Chicken Fajita
Ok! This experience was fantastic!In a day where customer service is a struggle at most places it was so refreshing to have Chay take such good care of us and make the experience one worth sharing! I hope you know how fortunate you are to have her on your team! Keep up the great work and will definitely be back often and will tell others as well! Way to go!!!
Atmosphere: 5
Food: 5
Service: 5
Chay was unbelievable! Phenomenal service. She was so attentive to our needs and making our food “right.” Food tasted great!
Atmosphere: 5
Food: 5
Service: 5
Chay at Sweetgreen in Brookfield, WI, is an absolute gem! Her friendly nature and genuine warmth create an atmosphere that feels like more than just a restaurant visit—it's like catching up with an old friend. Chay's personalized service goes beyond expectations; she truly cares about making each customer's experience special. From her welcoming smile to the extra attention to detail, Chay's commitment to customer happiness is remarkable. Sweetgreen in Brookfield is not just a salad spot; it's a place where Chay turns every meal into a delightful moment. Huge thanks to Chay for making my visits so enjoyable!
Atmosphere: 5
Food: 5
Service: 5