Out of the big pizza chains Papa John’s is my personal favorite. When I found out this part of Franklin was getting a location, I was super excited. The pizza has been on point to my expectations but unfortunately I’m starting to dread coming here due to the register staff. From begging for tips while doing carry out or getting attitudes from ordering in person and using coupons. As a consumer, I shouldn’t feel obligated to giving a tip for ringing up an order. I’m a generous tipper but It’s not getting delivered or I’m not dining in to warrant a tip. I really hope they turn it around and find the right team members to provide great customer service. I’d hate to see them leave this location so fingers crossed.
Atmosphere: 3
Food: 5
Service: 2
Elí Br00ks
Horrible location. Do not eat here. They will find a way to mess up your order…
Atmosphere: 3
Food: 1
Service: 2
Ryan Roessler
Extremely rude manager works here (or whoever contacted my wife, maybe from corporate) We rarely make complaints at any restaurant, I can count on less than one hand. The manager was very aggressive and didn't care about anything we had to say. Food especially sucks even by Papa Johns standards. Very cold at time of pickup, which we prescheduled.
Atmosphere: 1
Food: 1
Service: 1
Gary Moeller
Don’t bother ordering or paying for extra toppings. You order double and the topping show up as if you ordered single. I’d hate to see the three pepperonis you get if you ordered a single topping pizza.
Atmosphere: 3
Food: 2
Service: 4
Peek T
Tried ordering 2 times, both times the workers said I need to order through DoorDash and can’t place order on the phone. Their website also doesn’t work. There’s also a minor working there who doesn’t identity himself because he says that’s the law. Old lady working is ill-mannered.
Atmosphere: 1
Food: 1
Service: 1
Cory Marciniak
So happy to have a good pizza chain close to home.
Atmosphere: 4
Food: 5
Service: 4
Shawn Gill
Unable to order and they are very rude and
Atmosphere: 1
Food: 1
Service: 1
Josh “FXRupper”
Ordered pizza from pap John’s using door dash, pizza arrived and tasted great. Missing a topping, call the store to inform them and they told me I need to take it up with door dash. Hmmm now I rebutted this was made in your store how is it door dashes fault? She insisted it was door dashes fault that they made our pizza wrong. Do not recommend
Food: 4
Service: 1
Lauryn
Used the app, which has a tracker for the 1st time. Worked great. Food was great also!
Would like to leave a review on food but it never arrived. When I contacted the store they said they can't do anything about it since it's a third party (door dash). Order was marked as delivered but manager didn't care and couldn't do anything and said to call her back fifteen minutes later if no pizza had arrived so she could get HER money back - no resolution offered, no I'm sorry - nothing. Good service would to be to offer to monitor the situation , call back in 20 to see what's going on, say sorry, something. Do not order from this chain/store.
Papa John's is simply mediocre pizza, don't expect anything more. It's just not very good. The stuffed crust is easily the best part of the pizza.That said, the boneless "wings" make the pizza seem exquisite. That is to say, they were so terrible I highly recommend to Papa John's that you take them off the menu or source new product immediately. Parents everywhere will know what I mean when I say these *boneless wings" were literal chicken nuggets of such low quality you wonder whether you should continue feeding them to your children for risk of food poisoning...with sauces lazily poured over them. They were so bad I didn't care to finish them, and I eat everything! They are certainly not wings, breading is terrible, sauce uninspired, and only boneless in the way a hot dog is boneless. Honestly so poor I'll likely not bother trying Papa John's again period.Do yourself a favor and find better pizza elsewhere.
Atmosphere: 3
Food: 1
Service: 5
Katie John
Used to order from another Papa John's but stopped because their pizza was bad, but with this one opening we decided to give it a shot. We ordered delivery and wow this pizza is BAD. The pizza was doughy and undercooked despite ordering well done, there for extra pepperoni there wasn't a whole lot of Pepperoni, and it was cut terribly. Two pizzas and a tip was $55 which is a steep price for undercooked pizza. Absolutely terrible pizza. At least the driver was friendly, but there was no saving this pizza. Also none of the coupons mailed to our house worked despite them being listed as good until mid-January. Won't be ordering pizza from here again. Papa John's takes another L.
Atmosphere: 3
Food: 1
Service: 5
Bethany G
Great fast pizza option close to home. The staff were all friendly and the food was prepared and almost ready when I came in. I had to wait a few moments while they boxed the order, but it was fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
deana vanhemert
Owners are extremely friendly. Pizza is delicious.
Out of the big pizza chains Papa John’s is my personal favorite. When I found out this part of Franklin was getting a location, I was super excited. The pizza has been on point to my expectations but unfortunately I’m starting to dread coming here due to the register staff. From begging for tips while doing carry out or getting attitudes from ordering in person and using coupons. As a consumer, I shouldn’t feel obligated to giving a tip for ringing up an order. I’m a generous tipper but It’s not getting delivered or I’m not dining in to warrant a tip. I really hope they turn it around and find the right team members to provide great customer service. I’d hate to see them leave this location so fingers crossed.
Atmosphere: 3
Food: 5
Service: 2
Horrible location. Do not eat here. They will find a way to mess up your order…
Atmosphere: 3
Food: 1
Service: 2
Extremely rude manager works here (or whoever contacted my wife, maybe from corporate) We rarely make complaints at any restaurant, I can count on less than one hand. The manager was very aggressive and didn't care about anything we had to say. Food especially sucks even by Papa Johns standards. Very cold at time of pickup, which we prescheduled.
Atmosphere: 1
Food: 1
Service: 1
Don’t bother ordering or paying for extra toppings. You order double and the topping show up as if you ordered single. I’d hate to see the three pepperonis you get if you ordered a single topping pizza.
Atmosphere: 3
Food: 2
Service: 4
Tried ordering 2 times, both times the workers said I need to order through DoorDash and can’t place order on the phone. Their website also doesn’t work. There’s also a minor working there who doesn’t identity himself because he says that’s the law. Old lady working is ill-mannered.
Atmosphere: 1
Food: 1
Service: 1
So happy to have a good pizza chain close to home.
Atmosphere: 4
Food: 5
Service: 4
Unable to order and they are very rude and
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza from pap John’s using door dash, pizza arrived and tasted great. Missing a topping, call the store to inform them and they told me I need to take it up with door dash. Hmmm now I rebutted this was made in your store how is it door dashes fault? She insisted it was door dashes fault that they made our pizza wrong. Do not recommend
Food: 4
Service: 1
Used the app, which has a tracker for the 1st time. Worked great. Food was great also!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Chocolate Chip Brownie 9 Squares
Would like to leave a review on food but it never arrived. When I contacted the store they said they can't do anything about it since it's a third party (door dash). Order was marked as delivered but manager didn't care and couldn't do anything and said to call her back fifteen minutes later if no pizza had arrived so she could get HER money back - no resolution offered, no I'm sorry - nothing. Good service would to be to offer to monitor the situation , call back in 20 to see what's going on, say sorry, something. Do not order from this chain/store.
Service: 1
Restaurantji Recommends
First experience was good.
Food: 5
Service: 5
Papa John's is simply mediocre pizza, don't expect anything more. It's just not very good. The stuffed crust is easily the best part of the pizza.That said, the boneless "wings" make the pizza seem exquisite. That is to say, they were so terrible I highly recommend to Papa John's that you take them off the menu or source new product immediately. Parents everywhere will know what I mean when I say these *boneless wings" were literal chicken nuggets of such low quality you wonder whether you should continue feeding them to your children for risk of food poisoning...with sauces lazily poured over them. They were so bad I didn't care to finish them, and I eat everything! They are certainly not wings, breading is terrible, sauce uninspired, and only boneless in the way a hot dog is boneless. Honestly so poor I'll likely not bother trying Papa John's again period.Do yourself a favor and find better pizza elsewhere.
Atmosphere: 3
Food: 1
Service: 5
Used to order from another Papa John's but stopped because their pizza was bad, but with this one opening we decided to give it a shot. We ordered delivery and wow this pizza is BAD. The pizza was doughy and undercooked despite ordering well done, there for extra pepperoni there wasn't a whole lot of Pepperoni, and it was cut terribly. Two pizzas and a tip was $55 which is a steep price for undercooked pizza. Absolutely terrible pizza. At least the driver was friendly, but there was no saving this pizza. Also none of the coupons mailed to our house worked despite them being listed as good until mid-January. Won't be ordering pizza from here again. Papa John's takes another L.
Atmosphere: 3
Food: 1
Service: 5
Great fast pizza option close to home. The staff were all friendly and the food was prepared and almost ready when I came in. I had to wait a few moments while they boxed the order, but it was fresh and hot.
Atmosphere: 5
Food: 5
Service: 5
Owners are extremely friendly. Pizza is delicious.
Food: 5
Service: 5