Didn't see them wearing gloves and I went there for a pick up for a client and waited an extra 15 minutes for my order.I asked them if the ranch and cookie was in the box and a short heavy set gal with some attitude came over to me when i asked and literally told me to open the orders up and look for myself.Heres the problem -1. No need for a disrespectful attitude, Thats completely immature and unprofessional2. Tampering with another persons order is a SAFETY HAZARD and is in violation of food safety regulations.No idea what her deal was but you guys need to retrain your staff because i wanted to vomit when i heard the gal say “open up their order and look for yourself”Jets pizza supports their employees tampering with their customers food i guess!
Atmosphere: 1
Food: 1
Service: 1
Pacific Tan
Update: Never refunded!!!!Thank God for Dominos! We have never had luck getting good service AND good pizza in one visit. It's usually one or the other, never both at once. So we stopped ordering from Jet's on Shawano Ave in GB months ago. Was not worth the unpredictability.Well they recently sent out free large pizza coupon so we decided to give it one more try. I mean, FREE pizza, right? The person taking the order asked for a Google review, so here it is! As expected, it was busy in there but I was the only one at the counter I still had to wait over six minutes to get an order in (everyone else had ordered). Really that was not a big bother though, I mean it is a Saturday night in a busy place. Was told the wait time on food was about 25 minutes. Checked on order about 30 minutes and it was apparently complete. Well that is good! But not really. Get back home and there was no pizza. Just two bread stick orders. I had ordered the deep dish bread on top of the large one topping Detroit pizza and but was not even sure which bread stick order was right. I think one was regular, one was the one I ordered. So had to drive back and return the wrong order and ask for a refund. They said they would just void the order... will see if that happens. In fairness they did offer to give the order for free, but I was not interested because before heading back we put an order in for Dominos. If we have to wait for a pizza again we want it done right. Dominos order was made much faster, correctly and with a staff that acknowledged me right away and took the order promptly.So I guess that settles it, officially done with Jet's - um, again...
Atmosphere: 1
Food: 1
Service: 1
Becky Haen 'Suprise'
I really miss the sandwiches that was my reason for stopping in.
Atmosphere: 3
Food: 4
Service: 4
austin belke
Remember a time as a kid when your best friend is coming over to play the N64 all night and your mom orders everyone that cheesy, buttery crusted, greasy good pizza? That's what Jet's pizza reminded me of with their pure nostalgic taste.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Detroit Style
Jeremy Lahaye
Got a coupon today and thought I would give it a try. Was very surprised. Very good pizza and great service. Met the owner who was working hard making pizzas. He was a super nice guy and will be back and I will be spreading the word Great job jets!!!!
carlos salas
Best Detroit style pizza in GB!
Food: 5
Ben Jammen
Great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Detroit Style, blt
Aja Webster
Only had ot in Chicago, wings and za were really good
Marcus Harming
Terrible service. Gave my food away. Came to pick it up instead of deliver because it was taking over 2 hours. Did not say they could take off the delivery fee. Overall incompetent do NOT go
Atmosphere: 1
Food: 1
Service: 1
Rowdy Buttowski
Ordered a pizza and was told a 90 minute wait. After 2 and a half hour called back and was told that it was given to a DoorDash driver, and had no accountability as to why he had not delivered it. Was then told that new pizzas would be cooked and I could pick them up. When I arrived I asked about the delivery fee and was told that they could not remove it and could not find a way around it. Woman behind the counter was extremely confrontational and oblivious as to any way to solve the issue. Never again.
Never got our food they gave it away waited 2 hours for the pizza called back then made us come pick it up and still tried to charge us for delivery. Rude workers not competent.
Atmosphere: 1
Food: 1
Service: 1
Greg
Terrible Customer Service - Ordered Pizza, doesn't show up - I call and they say "We don't have a delivery driver, we sent it with door dash" - 40 minutes after we call, still no pizza. I said I want my money back and she says "I can do that" and just hangs up the phone. I will not be revisiting Jet's ever again. If I could give negative stars I would.
Atmosphere: 1
Food: 1
Service: 1
Chris Dutch
The pizza is better than nothing. Offers 2 slices and drink for $6, but if you try to order it, they'll tell you it'll be 15 minutes. Every. Single. Time. Day or night.
Food: 3
Service: 1
Para D.
Outstanding pizza! I'm so glad I stumbled across this place. Ordered the Detroit style with pepperoni and a cookie. Both were delicious. Delivery was quick too.
Mobile25966378759
Not a good place. I ordered pizza, and call the restaurant an hour and 20 minutes later. Forty minutes later, still no pizza. "We sent it with door dash." 40 minutes later, still no pizza. Asked for a refund and said it was fine and just hangs up the phone. Terrible customer service.
Didn't see them wearing gloves and I went there for a pick up for a client and waited an extra 15 minutes for my order.I asked them if the ranch and cookie was in the box and a short heavy set gal with some attitude came over to me when i asked and literally told me to open the orders up and look for myself.Heres the problem -1. No need for a disrespectful attitude, Thats completely immature and unprofessional2. Tampering with another persons order is a SAFETY HAZARD and is in violation of food safety regulations.No idea what her deal was but you guys need to retrain your staff because i wanted to vomit when i heard the gal say “open up their order and look for yourself”Jets pizza supports their employees tampering with their customers food i guess!
Atmosphere: 1
Food: 1
Service: 1
Update: Never refunded!!!!Thank God for Dominos! We have never had luck getting good service AND good pizza in one visit. It's usually one or the other, never both at once. So we stopped ordering from Jet's on Shawano Ave in GB months ago. Was not worth the unpredictability.Well they recently sent out free large pizza coupon so we decided to give it one more try. I mean, FREE pizza, right? The person taking the order asked for a Google review, so here it is! As expected, it was busy in there but I was the only one at the counter I still had to wait over six minutes to get an order in (everyone else had ordered). Really that was not a big bother though, I mean it is a Saturday night in a busy place. Was told the wait time on food was about 25 minutes. Checked on order about 30 minutes and it was apparently complete. Well that is good! But not really. Get back home and there was no pizza. Just two bread stick orders. I had ordered the deep dish bread on top of the large one topping Detroit pizza and but was not even sure which bread stick order was right. I think one was regular, one was the one I ordered. So had to drive back and return the wrong order and ask for a refund. They said they would just void the order... will see if that happens. In fairness they did offer to give the order for free, but I was not interested because before heading back we put an order in for Dominos. If we have to wait for a pizza again we want it done right. Dominos order was made much faster, correctly and with a staff that acknowledged me right away and took the order promptly.So I guess that settles it, officially done with Jet's - um, again...
Atmosphere: 1
Food: 1
Service: 1
I really miss the sandwiches that was my reason for stopping in.
Atmosphere: 3
Food: 4
Service: 4
Remember a time as a kid when your best friend is coming over to play the N64 all night and your mom orders everyone that cheesy, buttery crusted, greasy good pizza? That's what Jet's pizza reminded me of with their pure nostalgic taste.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Detroit Style
Got a coupon today and thought I would give it a try. Was very surprised. Very good pizza and great service. Met the owner who was working hard making pizzas. He was a super nice guy and will be back and I will be spreading the word Great job jets!!!!
Best Detroit style pizza in GB!
Food: 5
Great
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Detroit Style, blt
Only had ot in Chicago, wings and za were really good
Terrible service. Gave my food away. Came to pick it up instead of deliver because it was taking over 2 hours. Did not say they could take off the delivery fee. Overall incompetent do NOT go
Atmosphere: 1
Food: 1
Service: 1
Ordered a pizza and was told a 90 minute wait. After 2 and a half hour called back and was told that it was given to a DoorDash driver, and had no accountability as to why he had not delivered it. Was then told that new pizzas would be cooked and I could pick them up. When I arrived I asked about the delivery fee and was told that they could not remove it and could not find a way around it. Woman behind the counter was extremely confrontational and oblivious as to any way to solve the issue. Never again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Never got our food they gave it away waited 2 hours for the pizza called back then made us come pick it up and still tried to charge us for delivery. Rude workers not competent.
Atmosphere: 1
Food: 1
Service: 1
Terrible Customer Service - Ordered Pizza, doesn't show up - I call and they say "We don't have a delivery driver, we sent it with door dash" - 40 minutes after we call, still no pizza. I said I want my money back and she says "I can do that" and just hangs up the phone. I will not be revisiting Jet's ever again. If I could give negative stars I would.
Atmosphere: 1
Food: 1
Service: 1
The pizza is better than nothing. Offers 2 slices and drink for $6, but if you try to order it, they'll tell you it'll be 15 minutes. Every. Single. Time. Day or night.
Food: 3
Service: 1
Outstanding pizza! I'm so glad I stumbled across this place. Ordered the Detroit style with pepperoni and a cookie. Both were delicious. Delivery was quick too.
Not a good place. I ordered pizza, and call the restaurant an hour and 20 minutes later. Forty minutes later, still no pizza. "We sent it with door dash." 40 minutes later, still no pizza. Asked for a refund and said it was fine and just hangs up the phone. Terrible customer service.