The woman with dark hair was extremely unfriendly for working in a mall doing a customer service job. Fries were cold.
Atmosphere: 3
Food: 4
Service: 2
El guerro del norte
The lady behind the counter genuinely seems misrable being there. It really braught me down seeing her like that.
Alejandro Romero
Excellent food, the staff were very helpful. It would be great if we could purchase the sauces in bulk. Oh, and they were accurate in the
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Waffle Fries, Tenders
Desiree A.
The guy at the counter was not very friendly. The chicken tenders and fries tasted as if it was cooked in the same grease as the fish. Coke was tolerable.
Kimberly P
I'm not sure if this is the same girl everyone is talking about on here but she was pretty nice. Some people just naturally look mean lol that don't mean they are. Overall I give it a good rating. Good customer service. Good food therefore go see for you yourself then make a
Atmosphere: 5
Food: 4
Service: 5
Kimmy Cakes
I'm not sure if this is the same girl everyone is talking about on here but she was pretty nice. Some people just naturally look mean lol that don't mean they are. Overall I give it a good rating. Good customer service. Good food therefore go see for you yourself then make a
Atmosphere: 5
Food: 4
Service: 5
Henry Grady
Food is great! Counter lady was polite and efficient. These chicken strips and waffle fries are fantastic!!
Atmosphere: 4
Food: 5
Service: 5
Dion Simms
The food was good.. But the workers were rude and liars. They have a product that offers sauces and they originally tried to charge me for extra sauces. After i asked they took the extra charge off. — After my order was made they kept the sauces. I told them that they were mine and they insisted that they did not belong to me… By the time the whole sauce ordeal was over with my food was cold. After i ate it I went back up there and asked for the general manager and the same lady came out … named ‘alaina’ and said that she is the manager, general manager, and regional manager (which i did not believe). And basically explained that it was busy (which there was only 3 orders)… And continued to try to brush me off. Otherwise the food was descent and it was a pretty generous amount.
Gianna George
The lady at the counter was extremely rude. My daughter fell in love with place but I don’t know if we’ll be back because it seems like a pattern, in the reviews, of how rude they are and nothing is done about it.
Service: 1
Alaa Abdallah
Mad bowl is my kid fav. Bbq chicken wrap is on????
Service was terrible. Not only did they mess up my super easy 1 topic order, but then proceeded to give me a attitude and raise her voice that I needed to pay for another one. The food was untouched and I demanded a refund or my correct order. She eventually slid it to me rudely after I had spoken to manager.
Reyn Appell
We were at 1/2 price books and although we haven’t been to the mall in quite a while, I thought the food court would have been fun for dinner. Big Mistake! As we looked around it appeared the restaurants were beginning to break down for the night. 2 of the three of us decided on Mad Chicken which we wanted to try.Approached the counter and a woman peered out of the pass through window. Then a very young man came out. He was all of 12 years old . We ordered the 8 piece tenders and made it a combo with large fries and drink. We asked how big the friend were because we were sharing. He said “regular” and made some hand gesture. So we ordered a additional large fries so there would be enough for us all. We took the drink and sat down. The food didn’t take long at all. The tenders looked nice but we’re not the hottest. I feel they were made and re-heated. The fries were over cooked for waffle fries and the large was a huge take out container and then there was the combo portion is another big container. So ALOT of fries. Sauce? Sauce? We asked for blue cheese. We got 2 small plastic containers filled 1/3 of the way with yellow goo, certainly not enough for 8 tenders. I opened and smelled one and it was rancid. No way that was fresh or edible. It smelled like vinegar and we surely would have gotten food poisoning from that sauce.I took the sauce up to the woman and she argued with me that they only give 2 sauces and there is nothing wrong with this blue cheese sauce. She said it’s a new brand at their location and that’s just how it is. Seriously? The amount wasn’t enough for 1 tender let alone 8 and it was inedible. She finally gave us 2 cups of pre packaged and sealed , chilled Hidden Valley Ranch. Perfect! The other person in our party asked for Honey Mustard in which we had to pay .79 and again… the small cup they fill on site and it was somewhere between fluorescent green and yellow. So we paid for something we didn’t use.I feel if you are selling Chicken you need to have fresh, adequate sauce options. Ensure your guest has enough sauce!You also need to have a personality and appear that you appreciate someone patronizing your restaurant. You also need to offer ketchup for the fries!You can’t treat the customer as a inconvenience and act like that sauce is coming out of your paycheck.To top it off we begin to eat and a security guard walks by and says “malls closed” plenty of people were still eating and the website said 9:00pm yet it was 7:45 PM and we are told the mall is closed.We took the rest of the food home. I asked prior to ordering if they were open because when that woman popped her head out that small pass through window she appeared she was sleeping back there!Truly disappointing. I can see why Southridge is closing. This is so very sad compared to what a glorious place it once was. Now filled with these “off brand” businesses and rude salespeople and guards.
Atmosphere: 1
Food: 2
Service: 1
Lashawn Carter
Got a refund before I even got the food. Poor customer service and rude. I use to love this place but I had to get something I didn’t want because of the rudeness of the cashier.
Jacob Dudley
Overall I thought the food itself was pretty good. The price was also reasonable for the Mad Fries.
Dave Knasinski
The chicken sandwiches are delicious! The onion rings are great as was the Mac and cheese. Didn't care for the fries tho
The woman with dark hair was extremely unfriendly for working in a mall doing a customer service job. Fries were cold.
Atmosphere: 3
Food: 4
Service: 2
The lady behind the counter genuinely seems misrable being there. It really braught me down seeing her like that.
Excellent food, the staff were very helpful. It would be great if we could purchase the sauces in bulk. Oh, and they were accurate in the
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Waffle Fries, Tenders
The guy at the counter was not very friendly. The chicken tenders and fries tasted as if it was cooked in the same grease as the fish. Coke was tolerable.
I'm not sure if this is the same girl everyone is talking about on here but she was pretty nice. Some people just naturally look mean lol that don't mean they are. Overall I give it a good rating. Good customer service. Good food therefore go see for you yourself then make a
Atmosphere: 5
Food: 4
Service: 5
I'm not sure if this is the same girl everyone is talking about on here but she was pretty nice. Some people just naturally look mean lol that don't mean they are. Overall I give it a good rating. Good customer service. Good food therefore go see for you yourself then make a
Atmosphere: 5
Food: 4
Service: 5
Food is great! Counter lady was polite and efficient. These chicken strips and waffle fries are fantastic!!
Atmosphere: 4
Food: 5
Service: 5
The food was good.. But the workers were rude and liars. They have a product that offers sauces and they originally tried to charge me for extra sauces. After i asked they took the extra charge off. — After my order was made they kept the sauces. I told them that they were mine and they insisted that they did not belong to me… By the time the whole sauce ordeal was over with my food was cold. After i ate it I went back up there and asked for the general manager and the same lady came out … named ‘alaina’ and said that she is the manager, general manager, and regional manager (which i did not believe). And basically explained that it was busy (which there was only 3 orders)… And continued to try to brush me off. Otherwise the food was descent and it was a pretty generous amount.
The lady at the counter was extremely rude. My daughter fell in love with place but I don’t know if we’ll be back because it seems like a pattern, in the reviews, of how rude they are and nothing is done about it.
Service: 1
Mad bowl is my kid fav. Bbq chicken wrap is on????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
Restaurantji Recommends
Service was terrible. Not only did they mess up my super easy 1 topic order, but then proceeded to give me a attitude and raise her voice that I needed to pay for another one. The food was untouched and I demanded a refund or my correct order. She eventually slid it to me rudely after I had spoken to manager.
We were at 1/2 price books and although we haven’t been to the mall in quite a while, I thought the food court would have been fun for dinner. Big Mistake! As we looked around it appeared the restaurants were beginning to break down for the night. 2 of the three of us decided on Mad Chicken which we wanted to try.Approached the counter and a woman peered out of the pass through window. Then a very young man came out. He was all of 12 years old . We ordered the 8 piece tenders and made it a combo with large fries and drink. We asked how big the friend were because we were sharing. He said “regular” and made some hand gesture. So we ordered a additional large fries so there would be enough for us all. We took the drink and sat down. The food didn’t take long at all. The tenders looked nice but we’re not the hottest. I feel they were made and re-heated. The fries were over cooked for waffle fries and the large was a huge take out container and then there was the combo portion is another big container. So ALOT of fries. Sauce? Sauce? We asked for blue cheese. We got 2 small plastic containers filled 1/3 of the way with yellow goo, certainly not enough for 8 tenders. I opened and smelled one and it was rancid. No way that was fresh or edible. It smelled like vinegar and we surely would have gotten food poisoning from that sauce.I took the sauce up to the woman and she argued with me that they only give 2 sauces and there is nothing wrong with this blue cheese sauce. She said it’s a new brand at their location and that’s just how it is. Seriously? The amount wasn’t enough for 1 tender let alone 8 and it was inedible. She finally gave us 2 cups of pre packaged and sealed , chilled Hidden Valley Ranch. Perfect! The other person in our party asked for Honey Mustard in which we had to pay .79 and again… the small cup they fill on site and it was somewhere between fluorescent green and yellow. So we paid for something we didn’t use.I feel if you are selling Chicken you need to have fresh, adequate sauce options. Ensure your guest has enough sauce!You also need to have a personality and appear that you appreciate someone patronizing your restaurant. You also need to offer ketchup for the fries!You can’t treat the customer as a inconvenience and act like that sauce is coming out of your paycheck.To top it off we begin to eat and a security guard walks by and says “malls closed” plenty of people were still eating and the website said 9:00pm yet it was 7:45 PM and we are told the mall is closed.We took the rest of the food home. I asked prior to ordering if they were open because when that woman popped her head out that small pass through window she appeared she was sleeping back there!Truly disappointing. I can see why Southridge is closing. This is so very sad compared to what a glorious place it once was. Now filled with these “off brand” businesses and rude salespeople and guards.
Atmosphere: 1
Food: 2
Service: 1
Got a refund before I even got the food. Poor customer service and rude. I use to love this place but I had to get something I didn’t want because of the rudeness of the cashier.
Overall I thought the food itself was pretty good. The price was also reasonable for the Mad Fries.
The chicken sandwiches are delicious! The onion rings are great as was the Mac and cheese. Didn't care for the fries tho