Dunkin Donuts

7535 W Cold Spring Rd, Greenfield

Recent Reviews

Oscar M.

Place is terrible, cashier charged me double on a bagel order. I literally paid $10 for 2 bagels, and the cashier told me sorry the prices went up and theirs nothing we can do about it. I comeback to order the same thing the following and day, and would you know it prices was half of what I was charged. Rude employees would never come here ever again. Even if it was free!!!

linet ortiz

Clearly asked for sugared n Glazed and got white powdered n pink powdered. Horrible 1st time here n last

Lisa Bunzel

Been here a few times. Every time I go they mess up my order. I ask for decaf and I get regular coffee. I even went back through the drive thru to tell them they messed up and they remade my coffee the same way with regular and not decaf. This has happened each time. The staff is friendly but they need to read the order on the cup.

Adriano Lasica

messed up my order & everything about it

Dark Star

Our church never gets exactly what we ordered on the app. You order, show up and the incompetent elves inside make a random donut gift box.

Jess S.

I love Dunkin' so much. I was beyond excited when they built this location near my home! They are quick and have gotten my order right every single time! Thank you so much to all the workers who make my drive thru experience quick and easy. I'll be back many times in the future!

Jake Kuhl

In the very beginning they made their drinks perfect (the way they're thought). Then they started cutting corners and using almost no espresso in a latte WITH AN EXTRA SHOT. I order it with an extra shot because they never use enough. The flavor is a slow pump but they try to pump faster to compensate so you get half to syrup out. It's the same reason I stopped going to the one on highway. Stop trying to turn orders faster! It's compromising your quality. I will not be back. Best of luck.

Ryan H.

I have been to the location 3 times. I was excited to have one close to home. But 3 strikes and you are out. All 3 visits have been a S*** SHOW. Window attendants never get orders right. When we order we get 3 things, Bagel breakfast sandwich and the 2 for $5 croissant sandwiches. They have NEVER gotten that right., they question everything about it and always forget 1 sandwich. When you pull up to the window you can se people standing around on their phone. You can see the lack in attention of their job results in poor customer service. This location is a disappointment to the Dunkin name and brand. Today is the day i decided to make a review because i was like i will try a simple order.. Toasted bagel with cream cheese. Instead i got a charred bagel this almost no cream cheese. I will be go out of my way to support another Dunkin location that represent Dunkin. This place either needs a whole new staff and owner or shut it down. Dunkin Corporate, if you somehow ever see this please step in and fix that mess as everyone that works at that location is hurting your image.

R H

I like dunkin and this location is convenient for me but will stop going there cause they can't make drinks correctly and not one to complain but it has happened alot lately not sure why but yeah ill drive alil farther to the one I went to before

Ashley S.

I prefer Dunkin' over Starbucks, But i will never go back to this location I went before work and it took 30 mins to get to the window i sat at the microphone for 10 mins i was never acknowledge so i said hello and was told to wait a min. I figured they were busy I went today at 4pm and was told "the ovens are down and that they are cleaned once a week hahahah" yes she laughed i said that's fine I'll take just a coffee and she replied ooooook and the total i decided to leave and not purchase my coffee due to the horrible customer service

Sabrina I.

I was really excited when they built this Dunkin Donuts. It is so close to where I live and in such a convenient location. I came here a few times to get their coffee and on occasion donut(s) and coffee. They're usually pretty friendly and have what I want in stock. Their coffee sizes are great for portions and at a price you can't beat. They have the cutest doggy treats as well. Only downside is their drive through isn't that big so I hit my window on their side. So be careful. Other then that, good service, coffee, and donuts!

Lj S.

Stopped a couple weeks ago just to get a cup of coffee. Yes I know they are new but wow 25 minutes to get 1 cup of coffee. Not good. Went through the drive thru. Asked for 1 pumpkin spice latte. 25 minutes of waiting in the parking lot they finally brought it out. No discount, no coupon, nothing but a sorry, one of the machines broke down. Coffee was good but not worth the time.

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