Chipotle Mexican Grill

Big old burrito couldn't finish ,until later that nite. The bomb of burritos

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito

The staff was extremely rude. I work in the food industry and I understand the rush. I understand being overwhelmed in the industry. I had an online order for 6:00pm, we got in at 5:50, and we were more than okay with waiting, knowing we were early, not a single customer was inside. But all the staff was standing in a circle talking. Then it hit 6:00pm when our order was supposed to be ready, two customers came in, so I waited my turn. At 6:15 we finally went up to the counter asking hey can you check on my order? They then informed me they had no information about this order, and they would get back to me in a second. After being ignored for another 10 minutes (at 6:30) I went back up informing them our order was supposed to be done at 6, but it still isn’t on the pick up shelf, the worker told me she had checked on it and found was nothing. I then told her I was in the food industry, and if she needed help, I would find it for her. She agreed, turned her computer to me, and within a minute, I found my order. They told me they were gonna start making it in the back, and it would be out shortly, I agreed knowing it’s the food industry, knowing you have in store and online orders… at 6:45 I asked again, hey, is our order getting made? She replied give me a minute and I’ll check on that, she went to the back and told me, give us another 15 minutes and will start your order. I had placed this order at 5:30pm. It was supposed to be ready for pick up at 6:00pm. It’s now 6:45 and I’m hangry, I ask her to just place a refund, and she tells me nobody in her store can. But if I call this number they can give me a refund right away. I called the number and they told me I can’t do anything, unless the order is an hour late. Long story short, I hung up the phone call, called them 10 minutes later, and all they could offer me, was salsa and chips. I paid $30 for an order, I never received this order, and your gonna give me chips and salsa worth most of 10$ on DoorDash??? This chipotle is unlike any other I’ve been too. And I really hope, they find new management, and staff, before this chipotle closes down.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl, Chips, Quesadilla

I usually frequent the chipotle on 27th and have had multiple catering orders. This time I chose to try the Hwy 100 location and I am amazed with the results!

We ordered 2 servings of rice and the giant containers were full of fluffy cilantro rice. This is around double the amount I received at the previous location. We had steak and chicken and they too were almost overflowing from the container. The tortilla chips were crisp and fresh. The side of queso was so large it had to be about 2 cups. Same with the fajita veggies and the salsa. I was so pleasantly surprised!

They provided bowls, tortillas, a large amount of silverware and a tower of napkins. My order was ready for pickup exactly on time.

I would definitely recommend for catering and everyday dining, it is a great location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Queso

Portions have gotten ridiculously tiny. I ordered extra rice and extra cheese. Didn't receive extra of anything. The Burrito I got is so small it looks more like a child's portion. Greedy corporation

Atmosphere: 3

Food: 3

Service: 4

Forgot my guac and steak and I paid extra for both. Terrible service will never go back. (DoorDash order)

Atmosphere: 1

Food: 1

Service: 1

I don't understand why online orders take so long. Eta said 540, got it at 555. All along seeing people in line getting their stuff right away. Defeats the purpose of ordering online if it takes longer than just going thru the line.

Atmosphere: 1

Food: 5

Service: 1

if i could give this place a 0 star i would i spent over 30 dollars on my bowl and i BARELY got any food on my bowl this is so disappointing and every time i call the place and ask for a live agent the bot doesn’t allow me to speak to one. do better yall are greedy asf with your food

Horrible service, ordered Togo order, was supposed to be done at 6:00pm still wasn’t even made at 6:30, staff was completely oblivious as to what they were doing, couldn’t even process a refund or acknowledge our order existed. Staff completely ignored us when we tried to address the issue. Completely unacceptable customer service. Will not be returning to this location. Complete waste of time and money. Called courpret even more of a waste of time. We didn’t receive any refund. Didn’t get any food. All was offered was chips and salsa. WHAT A JOKE. THAT IS STEALING.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Salad, Chips, Tacos

Just made a late Chipotle run. Overall it was decent but the service the front line team showed was great. The guy in front of me threw a tantrum over a minor lettuce addition on his bowl. Seriously. The staff offered to remake his order so he didn’t have to take off the small pieces of lettuce. He reacted like they’d caused him a huge inconvenience. He rolled his eyes and made comments to them and others as they asked him to restate his order so they could remake the bowl. He was wearing a Dallas Cowboys sweatshirt—so, clearly, he's no stranger to disappointment but knew how to overact when he shouldn’t have.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

If I could give 0 stars, I would. Near $20 for a burrito is absolutely insane. That's a large pizza with extra toppings. That's a triple cheeseburger with a large side of onion rings and a chocolate shake. Who do they think they are? Five Guys? No onions at all unless you order something with fajitas. Stop wasting your time, energy and money here. Go to Qdoba - you get the exact same thing for half the price.

Atmosphere: 1

Food: 1

Service: 1

both of the girl workers up front were very rude and not people friendly. not coming back to this location

Atmosphere: 1

Food: 3

Service: 1

Had a chicken salad, was great, make sure you order double chicken or you may go hungry lol

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Salad, Chips

Super delicious place! Mozzarella sticks were great with the salsa!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips

Went there this evening with my husband, We usually go there every Saturday and get the Steak bowl or Chicken bowl, this evening I had went in ordered the chicken bowl that was on special, my bowl was shorted when I went to pay the guy that was at the register had even asked the girls behind the counter about my bowl, 16 dollars for each bowl that’s ridiculous and not even get it full with the ingredients that I have wanted

Atmosphere: 1

Service: 1

The food was okay, nothing special but not bad. The workers were nice and it was overall a good experience. Food is definitely overrated though.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Burrito Bowl